WEST VIRGINIA, Phoenix, AZ NORTH CAROLINA, Mobile, AL Pensacola, FL
KENTUCKY, New York. Read reviews for salaries.
National General is a fast-paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us, you can be extraordinary! Read employee benefits, and salaries
UP TO $2500 NEW HIRE BONUS IN WFH-WEST VIRGINIA AT
Essential Duties and Responsibilities:
Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Deliver timely, accurate customer service ensuring the highest level of satisfaction
Make outbound telephone calls to borrowers, insurance carriers, and/or insurance agents in regards to obtaining evidence of insurance, in an effort to update customer accounts and pay premiums on escrowed loans
Build customer service knowledge by taking initiative for learning additional processes, queues, and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
Update records and note system as required
Able to meet and maintain availability and production standards and attendance guidelines
Ability to work in a fast-paced environment
Flexibility in work hours and in changing environment
May cross-train to assist with multiple lenders
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Must possess effective verbal and written communication skills
Sound analytical skills
Solid work quality, accuracy, and proficiency
Desired Skills:
Prior experience in research and/or sales, highly desirable
Mortgage Lending Call Center specific experience
1+ years of experience in a Call Center
ARIZONA AT NATIONAL GENERAL INSURANCE
**The ideal candidate would be located in the Phoenix, AZ area.***
Primary Purpose: Responsible for creating an estimate of damages to 1st and 3rd party material damage of Specialty Vehicles (i.e. RV and Commercial vehicles) within an assigned territory. This includes focusing on the needs of loss participants, identifying customer needs, working to meet those needs using appropriate customer service skills, and communicating with internal (telephone claims adjusters) and external (policyholders and claimants) shareholders.
Essential Duties and Responsibilities: Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. • Create appraisal from physical inspections and review of photos • Handle routine and complex material damage claims with little or no supervision • Maintain timely and effective communication with customer’s and repair facilities on assigned high-value claims • Determine subrogation or fraud potential; identify coverage issues relative to the policy written • Receive claim assignments and document all appropriate information • Review photos thoroughly and determine ability to repair; complete assessment and/ or total loss evaluation as necessary • Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on the best option • Identify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when the potential exists • Stay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to material damage • When appropriate, make contact to discuss a settlement; extend an offer to the appropriate party; document all file activity and payment/settlement information in file notes clearly outlining the basis for settlement • Take ownership of any issue, problem, or error that could potentially impact the policyholder and/or loss participant • Handle accurately any type of material damage claim within the limit of authority demonstrating labor judgment skills, ability to identify total loss, and soundly produce estimates • Assist with training of other Specialty Material Damage staff • Assist with management of Specialty Direct Repair shops within the assigned region as directed • Act as subject matter expert on Specialty Vehicles for assigned geographic territory.
WFH-NORTH CAROLINA AT NATIONAL GENERAL INSURANCE
Primary Purpose:
Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. This position will ideally be located in the market around Charlotte (Mecklenburg County), NC. The ideal candidate will be located in Charlotte, NC area.
Essential Duties and Responsibilities:
Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Create a comprehensive estimate of damages for 1st and 3rd party material damage
Inspect the damaged property and complete appropriate estimates and documentation
Work toward claim resolution by maintaining regulatory compliance and fair claims practices within their authority
Summarize claims in excess of authority and submit them to the manager for approval
Maintain relations with both internal and external customers
Negotiate settlements, make settlement payments, and document all activities in the file
Identify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when the potential exists
Stay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnel
Develops and maintains an understanding of the material damage procedures and concepts necessary to repair vehicle damages, with an advanced level of understanding of structural, mechanical, and suspension damages
Serve as a mentor for other field representatives
Assist with file reviews and file audits
Assist with any special projects
Possess the skill set and ability to perform CAT related duties, including the travel required for this duty
ALABAMA AT NATIONAL GENERAL INSURANCE
JOB DESCRIPTION
***The ideal candidate would be located in the Mobile, AL or Pensacola, FL area.***
Primary Purpose: Responsible for creating an estimate of damages to 1st and 3rd party material damage of Specialty Vehicles (i.e. RV and Commercial vehicles) within an assigned territory. This includes focusing on the needs of loss participants, identifying customer needs, working to meet those needs using appropriate customer service skills, and communicating with internal (telephone claims adjusters) and external (policyholders and claimants) shareholders.
Essential Duties and Responsibilities: Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. • Create appraisal from physical inspections and review of photos • Handle routine and complex material damage claims with little or no supervision • Maintain timely and effective communication with customer’s and repair facilities on assigned high-value claims • Determine subrogation or fraud potential; identify coverage issues relative to the policy written • Receive claim assignments and document all appropriate information • Review photos thoroughly and determine ability to repair; complete assessment and/ or total loss evaluation as necessary • Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on the best option • Identify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when the potential exists • Stay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to material damage • When appropriate, make contact to discuss a settlement; extend an offer to the appropriate party; document all file activity and payment/settlement information in file notes clearly outlining the basis for settlement • Take ownership of any issue, problem, or error that could potentially impact the policyholder and/or loss participant • Handle accurately any type of material damage claim within the limit of authority demonstrating labor judgment skills, ability to identify total loss, and soundly produce estimates • Assist with training of other Specialty Material Damage staff • Assist with management of Specialty Direct Repair shops within the assigned region as directed • Act as subject matter expert on Specialty Vehicles for assigned geographic territory.
Primary Purpose:
Responsible for confirming coverage, investigating, negotiating, setting reserves and settling covered claims of moderate exposure within their personal settlement authority. Perform duties in accordance with the Claim Handling Guidelines and managerial direction.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Provide the best possible claim service to both internal and external customers
Promote teamwork and proactively seek opportunities to assist fellow associates with common challenges, i.e. systems use, file quality, etc.
Perform thorough investigation, confirm and interpret coverage issues, and draft the appropriate reservation of rights or disclaimer letters as needed for manager approval; refer files to SIU when qualifying issues arise
Assess if an on-site inspection is warranted and assign an Independent Adjusting Firm
Review Independent Adjuster report packages
Solicit estimates and photographs on smaller losses utilizing MyClaimPics to desk adjust claims
Retain cause and origin experts, engineers, building consultants and/or any other necessary experts as warranted with manager approval; obtain police, fire, weather reports, etc., as needed
Responsible for proper and timely reserving in accordance with our reserving philosophy
Update the claim database system with proper and adequate coding and documentation
Utilize and maintain diary on all open claims
Review all bills, estimates, and Proofs of Loss prior to making settlement and payment of a claim
Make recommendations to manager on damages exceeding adjuster’s authority
Review vendors’ bills for accuracy and resolve any billing issues and/or inconsistencies with the vendor
Determine subrogation/salvage potential on all claims; refer the claim to subrogation when warranted
Handle or oversee CAT claims as needed.
Primary Purpose:
Examine claims data, investigate the facts of loss, determine coverage and liability, and adjusts claims within the limit of authority. Claims involved are usually subject to standardized procedures which lead to a settlement with the limited exercise of discretion. Claims involved occasionally require analysis and may require research to resolve coverage and/or damage issues. There is a supervisory review of ongoing progress and results of work. There is more focused supervision on all complex files.
Primary Purpose:
Examine claims data, investigate the facts of loss, determine coverage and liability, and adjusts claims within the limit of authority.
Essential Duties and Responsibilities:
Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Establish an investigative plan; initiate an investigation by gathering facts and evidence with all interested parties; complete appropriate reports; take recorded statements when necessary, may review loss reserves, and adjust or open hidden exposures as necessary
Evaluate and adjust claims within the limit of authority and summarize claims in excess of authority and submit to the manager for approval
Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on the best option
Make appropriate contacts to discuss a settlement; extend an offer to the appropriate party; document all file activity and payment/settlement information in file notes clearly outlining the basis for settlement
Determine subrogation or fraud potential and refer to Unit when the potential exists or handle to conclusion
Identify customer needs and work to meet those needs using appropriate customer service skills
Develop an understanding of the functions of other departments, such as Policy Ops and Marketing.
INSURANCE SERVICING REP - KENTUCKY
UP TO $2500 NEW HIRE BONUS IN WFH-
JOB DESCRIPTION
*THIS POSITION IS 100% REMOTE - WITH PAID VIRTUAL TRAINING*
Primary Purpose:
Provide accurate and efficient service to lenders within the area of responsibility by researching loan-level requests, processing various loan-related task queues, and modifying policy information as required to meet productivity and quality requirements.
Essential Duties and Responsibilities:
Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Modify policies at the loan level by following established guidelines and utilizing an internal tracking system to update information as required and contribute to routine documentation processing workflows
Resolve information gaps by contacting carriers and agencies as required to gather policy information and other missing data and update systems and records as appropriate
Communicate with lenders by answering inbound service calls and researching within the loan database to extract the required information and provide comprehensive, timely responses to inquiries and requests
Meet auditing requirements by accurately entering data and maintaining data integrity in loan tracking applications to minimize risk and uphold internal standards
The complete high volume of data entry by quickly and accurately processing loan-related task queues to meet productivity and quality requirements
Manage individual performance by setting work-related goals, tracking personal achievements, and communicating with management to report on success and identify improvement strategies
Build insurance servicing skills and knowledge by soliciting performance feedback, participating in cross-training, and learning additional processes and procedures to support multiple workflows and contribute to the effectiveness of team operations
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun
Support National General Insurance values in personal work behaviors, decision-making, contributions, and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives.
Essential Duties and Responsibilities:
Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Deliver timely, accurate customer service ensuring the highest level of satisfaction
Handle inbound telephone calls from borrowers, contractors, and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries
Build customer service knowledge by taking initiative for learning additional processes, queues, and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
Work on Claim Packets when phone lines are slow
Update records and note system as required
Able to meet and maintain availability standards, schedule adherence, and attendance guidelines
Ability to work in a fast-paced environment
Flexibility in work hours and in changing environments
May assist answering questions in the help desk
May cross-train to assist with borrower follow-ups
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Must possess effective verbal and written communication skills
Sound analytical skills
Solid work quality, accuracy, and proficiency
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