Wisconsin, Georgia, North Carolina, Tennessee, Nevada, Pennsylvania Illinois,-Florida-Florida, Ohio, Nebraska, North Dakota,Minnesota, Alabama, North Carolina, Michigan
Missouri, Maine, Massachusetts,-Montana, Connecticut, Mississippi, Wyoming
-West Virginia,-Wisconsin, Kentucky, Kansas, Rhode Island, Indiana, Pennsylvania, Illinois, Virginia,Oklahoma, Ohio, Arkansas,
National General is a fast-paced, dynamic, and entrepreneurial organization. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed, and other niche insurance products. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers!
UP TO $2500 NEW HIRE BONUS
THIS POSITION IS 100% REMOTE - WITH PAID VIRTUAL TRAINING*
Wisconsin, Georgia, North Carolina, Tennessee, Nevada, Pennsylvania Illinois,-Florida-Florida, Ohio, Nebraska.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Deliver timely, accurate customer service ensuring the highest level of satisfaction
Make outbound telephone calls to borrowers, insurance carriers and/or insurance agents in regards to obtaining evidence of insurance, in an effort to update customer accounts and pay premiums on escrowed loans
Build customer service knowledge by taking initiative for learning additional processes, queues, and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
Update records and note system as required
Able to meet and maintain availability and production standards and attendance guidelines
Ability to work in a fast-paced environment
Flexibility in work hours and in changing environment
May cross-train to assist with multiple lenders.
Minimum Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Must possess effective verbal and written communication skills
Sound analytical skills
Solid work quality, accuracy and proficiency
Desired Skills:
Prior experience in research and/or sales, highly desirable
Mortgage Lending Call Center specific experience
1+ years of experience in a Call Center.
THIS POSITION IS 100% REMOTE - WITH PAID VIRTUAL TRAINING*
Primary Purpose:
Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property insurance. Support borrowers and insurance carriers by providing detailed information on how to send us proper proof of insurance, de-escalate calls and process complaints and handle disbursement of premiums.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Deliver timely, accurate customer service ensuring the highest level of satisfaction
Handle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries
Build customer service knowledge by taking initiative for learning additional processes, queues, and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
Update records and note system as required
Able to meet and maintain availability standards, schedule adherence, and attendance guidelines
Ability to work in a fast-paced environment
Flexibility in work hours and in changing environments
May assist answering questions in the help desk
May cross-train to assist with borrower follow-ups
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Must possess effective verbal and written communication skills
Sound analytical skills
Solid work quality, accuracy, and proficiency
Desired Skills:
Bilingual skills, both written and verbal, are highly desirable
Mortgage Lending Call Center specific experience
1+ years of experience in a Call Center.
WFH-North Carolina
Primary Purpose:
Serve as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy and/or claim.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Communicate effectively with internal and external customers
Identify the customer’s need and respond appropriately and efficiently with a sense of urgency
Follow established guidelines specific to each claim report or inquiry
Locate, confirm and document appropriate information, which may entail multiple systems
Remain current on constant process updates and technology used within the company
May utilize multiple communication channels including but not limited to telephone, fax, email, online chat, etc. to assist the client
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
The ability to empathize with customers is critical
Experience in Customer Service
Ability to work in a fast-paced environment
Ability to multi-task (i.e. talking and typing simultaneously)
Possess organizational and time management skills
Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
Demonstrate professional verbal and written communication skills
Ability to work a flexible schedule
The high degree of initiative, mature judgment, and discretion
Ability to navigate through multiple systems
Desired Skills:
Experience in a call center environment
Ability to speak Spanish (Bi-lingual)
Post high school degree
Experience in the Insurance field.
WFH-Louisiana
Want to grow your sales career with one of the fastest-growing auto insurers in the country? Start a new career in omni-channel sales? Thrive in a performance-driven environment where you’re recognized and rewarded for your results?
What makes Direct Auto Insurance unique?
We are Great Place to Work certified!
No insurance license? NO PROBLEM! We offer paid licensing training!
The sky is the limit on your commissions - we offer base hourly rate AND uncapped commissions!
We have many advancement opportunities! Over 1/3 of our retail managers were promoted from hourly roles, and in the last 12 months, 1 in 7 of our team members received a promotion.
Ability to sell a multitude of industry-leading products through retail stores and phone!
Entrepreneurial, performance-based, and results-focused culture!
Multi-tiered and comprehensive paid training program!
Comprehensive benefits!
No cold calling – We have the leads for you!
Eleven paid holidays & formal PTO program!
If you are ready to start working in a fun & exciting environment where making a difference matters, then apply to join our team today!
Trainee: Provide the opportunity for motivated individuals to obtain industry experience working in a sales and customer support role while preparing and training to become a Licensed Insurance Sales Agent. Paid classroom and hands-on training is provided to assist trainees in the active pursuit of State Property/Casualty and Life and Health Licenses. Individual will assist customers, complete marketing activities and help with all office functions under direct guidance of an Agent or Lead Sales Agent.
Agent: Responsible for the profitable growth and the attainment of business goals by marketing and servicing Direct Auto products including but not limited to Auto, Life, Auto Club, and Roadside Assistance to new and existing customers. Assist walk-in customers, support office operations and market our products outside of the office via marketing calls and visits.
Essential Duties & Responsibilities:
Trainee:
Prepare to become a licensed agent through attending appropriate courses, self-study, participation in training activities, and job shadowing of agents to learn skills and accumulate experience
Provide general clerical and administrative support to staff including handling inbound and outbound phone calls, reports, filing, researching and gathering information, and maintaining the overall appearance of the sales office
Assist customers with general questions, receive customer payments, issue receipts, and verify balance/daily reports of receipts for cash drawers
Complete marketing and sales-related activities that further the Direct Auto brand in the local market (outbound marketing calls, car dealerships visits, local events, distribution of flyers, etc.)
Contact customers regarding account status and renewals.
THIS POSITION IS 100% REMOTE - WITH PAID VIRTUAL TRAINING*
Primary Purpose:
Support achievement of service level agreements within area of responsibility by following established procedures to review, verify and process incoming insurance-related documentation and update system of record as required.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Process insurance-related documentation queues by verifying extracted data, comparing against physical documentation for accuracy, researching exceptions, entering changes and updating the system of record to ensure accuracy and completeness of database information
Locate loans and match to excepted data by following established procedures to review captured documentation
Conduct database searches for corresponding loans and update system of record
Facilitate the achievement of service level agreements by entering data and processing assigned insurance-related documentation queues quickly and accurately to meet department quality and productivity standards
Build insurance operations skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to the effectiveness of team operations
Manage individual performance by setting work-related goals, tracking personal achievements, soliciting feedback and communicating with management to report on success and identify improvement strategies
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Support National General values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Support insurance operations management team by overseeing completion of delegated tasks, distributing production and quality reports to individual team members and assisting with workflows as required to ensure accurate and timely processing of insurance-related documentation
Coach and develop team leads by supervising managerial responsibilities and providing advice and direction to ensure a cohesive and effective approach to department leadership and guidance
Guide delivery of accurate and efficient processing services by conducting regular quality checks, tracking contributions of team members, monitoring adherence to established guidelines and collaborating with team management to recommend improvements and share feedback on the effectiveness of insurance servicing operations
Guide and mentor direct reports within area of responsibility by encouraging adherence to service expectations, collaborating with management to develop performance evaluations and promoting best practices to ensure effectiveness and achievement of department standards
Leverage subject matter expertise by utilizing comprehensive knowledge of processes, queues and client-specific procedures to support multiple workflows and resolve complex, escalated processing issues
Supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and providing feedback to achieve high productivity and meet service level expectations
Provide a positive environment by modeling cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Adopt National General Insurance values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives.
Primary Purpose:
Serve as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy and/or claim.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Communicate effectively with internal and external customers
Identify the customer’s need and respond appropriately and efficiently with a sense of urgency
Follow established guidelines specific to each claim report or inquiry
Locate, confirm and document appropriate information, which may entail multiple systems
Remain current on constant process updates and technology used within the company
May utilize multiple communication channels including but not limited to telephone, fax, email, online chat, etc. to assist the client
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Ability to empathize with customer is critical
Experience in Customer Service
Ability to work in a fast-paced environment
Ability to multi-task (i.e. talking and typing simultaneously)
Possess organizational and time management skills
Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
Demonstrate professional verbal and written communication skills
Ability to work a flexible schedule
High degree of initiative, mature judgment and discretion
Ability to navigate through multiple systems
Desired Skills:
Experience in a call center environment
Ability to speak Spanish (Bi-lingual)
Post high school degree
Experience in the Insurance field.
Primary Purpose:
Supports Claims personnel with various tasks relating to the set up and ongoing handling of insurance claims.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Review claim correspondence for accuracy prior to sending items for mailing. Create cover sheets as needed.
Work with other Claims Assistants to manage workload and workflow by monitoring Claims Homeowners Letter box
Review Real Property Assist Bucket and task assignments to adjusters
Monitor company’s Claim Bucket and re-route homeowners claims to the correct bucket
Assist managers with assignments during times of high claim volume
Maintain office supplies for claims staff
Work on daily maintenance and update of assigned tasks, correspondence, etc.
Develop a basic understanding of the insurance industry and the organizational relationships of the company
Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
Develop a basic understanding of systems and technology used within the company
Identify customer needs and work to meet those needs using appropriate customer service skills
Perform other projects and assignments as directed
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Detail-oriented with strong organizational and planning skills
Ability to work well under deadlines in a changing environment
Ability to perform multiple tasks effectively and concurrently
Possess professional verbal and written communication skills
Possess skills in customer service
Possess negotiation skills
Ability to work effectively independently and within a collaborative team-oriented environment
Possess skills in in decision-making and problem solving
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the internet
Ability to gains a general understanding of insurance law as it relates to claims
Desired Skills:
Associate’s degree or in-lieu of degree equivalent education, training, and work-related experience
Possess prior claims experience
Ability to speak Spanish (Bi-lingual)
Possess a thorough understanding of the NGIC Insurance brand and the ability to exhibit the behaviors.
Primary Purpose:
Examine claims data, investigate the facts of loss, determine coverage and liability, and adjusts claims within limit of authority.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Establish an investigative plan; initiate investigation by gathering facts and evidence with all interested parties; complete appropriate reports; take recorded statements when necessary, may review loss reserves and adjust or opens hidden exposures as necessary
Evaluate and adjust claims within limit of authority and summarize claims in excess of authority and submit to manager for approval
Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on best option
Make appropriate contacts to discuss a settlement; extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
Determine subrogation or fraud potential and refer to Unit when potential exists or handle to conclusion
Identify customer needs and work to meet those needs using appropriate customer service skills
Develop an understanding of the functions of other departments, such as Policy Ops and Marketing
Trainee
Shadow and learn the above stated essential duties and responsibilities
Learn to handle most aspects of auto claims
Develop a basic understanding of the content of policies written by the company
Develop a basic understanding of the insurance industry and the organizational relationships of the company
Learn how to determine subrogation or fraud potential and how to handle
Develop a basic understanding of systems and technology used within the company
Level I
Receive claim assignments and verify/investigate coverage and document all appropriate information before the Manager is involved with the review of claims to ensure they are commensurate with the ability
May handle more complex files with appropriate supervision to develop skills
Develop a working knowledge of systems and technology used within the company
Level II
Claims involved frequently require analysis and may require research to resolve coverage and/or damage issues
Periodic review of ongoing activities and results of work
Focused supervision on complex files; the CRII will handle complex files on a regular basis)
Receive claim assignments and verifies/investigates coverage and document all appropriate information
Determine claim approval and or denial up to $7,500 per exposure or $10,000 per file
If handling PIP may participate in investigations of medical providers and attend EUOs
May work with attorneys in resolving lawsuits
Conduct negotiations and settlements within authority level, using independent judgment, or within discretionary levels granted above individual authority level
Track and document the quality of service provided by defense counsel and manage litigation and recovery costs
May assist in training of Claims Representatives
Proficient in using all systems and technology used within the company
May be required to make personal appearances on behalf of the company when requested
Senior
Receive claim assignments and verify/investigate coverage and document all appropriate information with very limited Supervisory involvement
May inspect the damaged property during an investigation
May work with attorneys in resolving serious and complex lawsuits which may mean: conduct negotiations and settlements within authority level, track and document the quality of service provided by defense counsel and manage litigation and recovery costs, and assist manager with the research of complex issues and development of defense strategies on litigated files
May assist in training and development of other team members or serve as a mentor for others
May assist with file reviews and audits
Proficient and able to train others in using all systems and technology used within the company
May be required to make personal appearances on behalf of the company when requested
May also assist manager with preparing reports and completing projects.
WFH-North Carolina
Primary Purpose:
Responsible for training personnel on insurance basics, loss taking components, special handling procedures and processes, customer care and company/department guidelines. Create innovative and appropriate training content that is tailored to the audiences and the needed delivery.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Deliver multi-week new hire classroom content targeted at onboarding inexperienced employees, specifically Claim Service Consultants
Create innovative and appropriate training content as identified or upon request, using available software and technological means; tailors content to audiences and delivery
Deliver claims system classroom and/or webinar training for integrated or new hires; tailor content to audiences and delivery
Work with leadership to supplement and enhance a comprehensive training curriculum for all positions, experience levels, and functional areas within the assigned area
Provide training that enables employees to develop and raise skill levels to achieve goals and objectives
Act as role model to customers inside and outside of the classroom
Conduct training for employees outside assigned area upon request (i.e. other departments, vendors, agents)
Perform other projects and assignments as directed
Participate in and deliver training via multiple methodologies (i.e. traditional classroom, webinars, conferences, e-learning, computer-based training)
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
Possess basic understanding of the National General Insurance brand
Ability to work well in a team environment, share responsibility and accountability
Ability to provide excellent customer service and resolve conflicts by empathizing with others
3+ years of experience in the auto insurance industry
2+ years of experience in the claims industry
Possess solid knowledge of call center basics and insurance claims
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and desktop publishing
Possess solid skills in verbal and written communication; active listening skills
Possess solid persuasion and negotiation skills
Obtain/Maintain appropriate licensing or educational requirements
Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
Able to travel up to 30%
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