The MMC team was assembled from the nation’s most prominent industry leaders. MMC’s team represents broad personnel service capabilities backed by the experience of executives from global staffing, financial services, and information technology firms, as well as Fortune 1000 companies. Read employee reviews here
Job Requirements
START DATE 09/13 Pay - $15 and $15.50 100% Remote Equipment provided Customer Service Representative - Austin, TX Pay Rate: $15.00-English $15.50-Spanish Hours of Operation: Monday - Friday Responsibilities: -Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. -Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding the information on programs and services. -Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. -Follow standard operating procedures to ensure consistency and accuracy. -Address customer inquiries and resolve problems to ensure that appropriate changes are made. -Refer unresolved customer grievances to designated departments for further investigation. -Communicate with supervisor regarding any potential needs or concerns. -Perform data entry accurately. -Perform other duties as assigned by management.
URGENT! MMC is seeking to identify candidates that meet the following:
High Overview:
Job Title: Client Service Representative
Start Date: 01/18/2022
Location: REMOTE
JOB DETAILS & REQUIREMENTS
Answer incoming calls from consumers including the public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.
Qualifications:
High school diploma required
An associate degree is preferred
Must be able to obtain an MHBE permit
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Ability to maintain confidentiality and security of all information
Ability to comply with current and updated policies and procedures
Ability to interact courteously and effectively with a diverse population
Proficient in the use of Microsoft Office products
High Overview:
Job Title: Call Center Representative
Start date 1/4/2022
Rate of pay: $12.58 or $13.06 for bilingual fluent in Spanish
Location: At home, must live in San Antonio, TX or within 70 miles
Monday through Friday schedules anywhere from 8 am to 6:30 pm
JOB DETAILS
Answer incoming calls from consumers including the public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and pieces of training as requested and maintain UpToDate knowledge of all programs and systems.
High Overview:
Job Title: Call Center Representative
Start date 1/4/2022
Rate of pay: $12.58 or $13.06 for bilingual fluent in Spanish
Location: At home, must live in San Antonio, TX or within 70 miles
Monday through Friday schedules anywhere from 8am to 6:30pm
JOB DETAILS
Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems.
URGENT! MMC is seeking to identify candidates that meet the following: High Overview: Job Title: Client Service Representative Start Date: 01/18/2022 Location: REMOTE JOB DETAILS & REQUIRMENTS
Answer incoming calls from consumers including the public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and training as requested and maintains up-to-date knowledge of all programs and systems.
Qualifications:
High school diploma required
An associate degree is preferred
Must be able to obtain an MHBE permit
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Ability to maintain confidentiality and security of all information
Ability to comply with current and updated policies and procedures
Ability to interact courteously and effectively with a diverse population
Proficient in the use of Microsoft Office products
URGENT! MMC is seeking to identify candidates that meet the following:
High Overview:
Job Title: Application Support - Admin 2
Location: REMOTE - WORK FROM HOME
Start date: 01/04/2022
Pay Rate: $11.54-$12.02
JOB DETAILS & REQUIRMENT
Use the appropriate designated work instructions, and other instructions, to execute critical and routine tasks.
Retrieve documents and data from authorized, data bases to perform routine tasks that may include data entering new information, validation of data, corrections or updates to existing information, and documentation of findings.
Accurately data enters all appropriate information in multiple eligibility and tracking systems.
Follow extensive work instructions and prescribed department procedures to make timely and accurate selections in the processing of transactions.
Determine if an image requires an appointment to be rescheduled.
Meet individual and unit performance goals and standards as defined by management.
Attend and successfully completes job related and industry specific systems and policy training as required to perform the duties of the position.
Review and analyze discrepancies in data received, requests clarification and effectively raises queries to the team supervisor to resolve uncertainties and questions that arise from executing the task.
Qualifications:
High School Diploma or GED Equivalent
Experience working in a health or human services call center
Knowledge of the community to be served
Ability to follow directions
Ability to interact courteously and effectively with a variety of people; cultural
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently
Upon conversion receive:
$1,000 bonus for converting.
Great benefits.
Opportunity for growth.
Opportunity to receive quarterly bonus based on performance. If interested, please email your resume to brobles@mmcgrp.com
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