MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company, better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. The firm was founded on March 24, 1868.
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role Value Proposition:
Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We are looking for unique talent with fresh perspectives that can propel innovation. In this role, you will handle the most complex claims and be a leader and mentor within their site for claim management. This role will work with new hires as a coach to help them maximize their abilities related to claim decision-making and service delivery. The Lead Claims Specialist will be a technical expert and an emerging leader who will be a change agent and will be asked to participate in various continuous improvement projects to provide input on new ideas or designs influencing how we manage claims and service customers. The Lead Claims Specialist is the highest-level individual contributor resource that manages claims within the LTD organization
Key Responsibilities:
Makes independent decisions in managing an assigned caseload of the most complex cases.
Independently assess, analyze and render appropriate claim decisions, consistent with the applicable plans and federal and state law, to maintain appropriate and timely claim outcomes.
Participates in hew hire onboarding as well as one on one coaching, mentoring, and development.
Serves as an extended leadership team member, providing direct support to Unit Leaders, and partners with the leadership team to meet project goals related to quality, timeliness, and customer service, and staff development.
Provides feedback to the leadership team on individual, team, customer, or site performance.
Essential Business Experience and Technical Skills:
Required:
High School Diploma
5+ years of LTD/IDI claims experience
Knowledge of data collection, analysis, and reporting techniques
Preferred:
May require specialized knowledge acquired through formal claim training
Bachelor’s Degree
Key Responsibilities:
Create and own content processes and deliverables while collaborating across teams to deliver, for example:
Usability, functionality, and formatting requirements for online media
Assessments, audits, content guidelines, and approaches specific to various digital media
Research and analysis of customer and competitive behavior across digital landscapes
Establish and analyze business metrics and key performance indicators to determine the effectiveness and viability of strategy and tactics
Maintain iterative content processes: negotiate revisions and input from multiple stakeholders and subject matter experts
Work with stakeholders to develop content strategy requirements and associated deliverables such as:
Editorial and content authoring standards
Defining contextually relevant messaging and approaches that align with objectives and medium-specific guidelines
Develop SEO and SEM plans and tactics to support on- and off-line campaigns
Content strategy and information architecture:
Work to manage and implement content updates to various CMS platforms while adhering to website style guides
Content-type definitions: sitemaps, taxonomies, wireframes
Contribute to persona development and use case scenarios
Competitive Intelligence: Develop competitive intelligence by collecting and maintaining a library of other pet insurance visual and written content. This info will be used to inform our strategy and keep a pulse on the marketplace.
Essential Business Experience and Technical Skills:
Required:
5+ years of relevant experience in a content strategy and/or content creation role
Strong business acumen with proven technical skills, specifically familiar and comfortable with concepts involving websites and mobile applications technology
Working knowledge of usability and accessibility principles, SEO/SEM approaches, content management
Working knowledge of graphic design principles and graphic design software platforms
Exceptional written and verbal communication skills
Entrepreneurial mindset with the desire to work nimbly
Preferred:
Bachelor’s degree in marketing, communications, English or related field
Strong existing knowledge of analytics- Google Analytics, Adobe Analytics, etc.
Excellent PowerPoint, Excel, and Word skills
Excellent analytical, problem-solving, and decision-making skills
A pulse on customer behaviors and pain points. You can wrap business value propositions into ideas and translate them across platforms.
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Senior Software Development Engineer
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Date Posted: Jul 5, 2021
Location: Cary, NC, US, 27513
Company: MetLife
Role Value Proposition:
MetLife is the leading provider of Group Benefits. The Group Benefits Solutions Delivery organization is a diverse team of technologists, all working towards the common goal of ensuring the customer is at the center of everything we do. As a Senior Software Engineer in the Group Benefits Solutions Delivery organization in Cary NC, you will be responsible for leading the technical design and development of cross-functional, multi-platform application systems to solve complex business problems. The role will be highly focused on technology drivers supporting the digital platform and enablement by creating innovative solutions in support of the unique products being envisioned for the business. Drive adoption and evangelizing new technology and key process improvements within the technology department.
Key Responsibilities:
Establishes, communicates, and drives a complex set of integrations between MetLife SOR’s and the digital Platform
Monitors operating efficiency of existing application systems
Support the e2e Functional technical team that implements the digital capabilities. Partner with teams to drive and enable MetLife digital transformation and its connected dependencies
Provides estimates for work efforts on new projects and for ongoing forecasting
Administers directs, motivates, and develops key staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team
Work closely with the Enterprise Architecture team to ensure the solution & design are is in alignment with MetLife IT roadmaps
Manage the development process and methodology to deliver tech requirements on time and with a high degree of precision and quality
Manage user expectations and requirements scope; participates in fit/gap analysis of functional requirements
Conducts analysis of organizational needs and goals for the development and implementation of application systems
Work closely with Project Manager, architects, developers, the testing team, business users/BAs, and applicable outside entities (vendors and others)
Essential Business Experience and Technical Skills:
Required:
Strong hands-on experience in tools like NodeJS, Groovy, Java / JavaScript, ReactJS, Remix, Angular, MongoDB, and Microservices
Provide technical support throughout project lifecycle around technology platforms, solution design, security, debugging, profiling, performance tuning, data modeling, and REST API design
5+ years experience in Software Development and strong technical experience with building enterprise-scale distributed web and mobile applications.
Proven record of success in driving excellent customer experience and Net Promoter Score (NPS) through digital transformation
Proven CI/CD, Agile, DevOps/Lean experience to ensure that project adapts to digital platform ecosystem
Strong Software Development Life Cycle knowledge and experience, or comparable methodologies
Excellent verbal and written communication skills with focused attention to details, as well as, demonstrated professionalism and time/task management skills; ability to establish strong relationships.
Microsoft Suite of Applications (Word, Excel, PowerPoint, Visio (or other design tools)
Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Engineering or related field
Strong analytical skills with demonstrated ability to apply analysis to actionable insights
Preferred:
Background using application logging and monitoring tools like AppD/Splunk
Experience with Adobe analytics and content management and/or omnichannel technologies
Industry experience working in Financial Services, Insurance and/or Banking
Technical experience with software that is enabled via a cloud-based solution
Systems analyst skills and technical background to support review of technical proposals for IT projects and systems.
Role Value Proposition
As part of the Global Security Technology organization, the Principal - Threat Vulnerability Management and Remediation Engineer is responsible for executing the enterprise-wide strategy to develop and implement vulnerability management frameworks and methodologies across the MetLife enterprise environment. This hands-on position also requires strong collaboration skills to work with cross-functional teams to ensure the design of the governance, processes, and technology solutions comply with MetLife’s information risk and security policies and regulatory obligations.
Key Responsibilities:
The Principal - Threat Vulnerability Management and Remediation Engineer is responsible for designing and architecting the next-generation enterprise vulnerability management framework and security patching program. This individual will be accountable to refine/define MetLife’s global vulnerability management framework and implement and lead efforts to drive remediation efforts across the MetLife-supported technology stack.
Identify, recommend, implement and support technical security solutions to enhance MetLife’s Operating system security and vulnerability patching
Define the strategy and roadmap for implementing consistent vulnerability management and security patching solutions and processes across MetLife supported Operating systems and ensure identified vulnerabilities are resolved within defined SLAs
Enhance the current security Operating System patch management program to embed vulnerability patching and establish a methodology to measure the maturity of the program against Industry standards such as NIST 800-40
Engage with other Information Security teams, business units, and technology partners to implement solutions to measure security vulnerability and patch compliance for Operating systems and approved 3rd party applications
Ability to work with teams around the globe, comfortable in delivering clear and concise information at both technical and managerial level
Essential Business Experience and Technical Skills:
Required Experience:
7+ years of IT Security Engineering experience working in an enterprise threat and vulnerability or security architecture function
Experience with patching tools and technologies (Tanium, SCCM, RedHat Satellite)
Deep understanding of Operating system, network, and web application related architectures and vulnerabilities
Experience scripting to automate patching is required (PowerShell, Python, bash, etc.)
Good understanding of the OWASP Top 10. Familiarity with vulnerabilities across OS, application technology stack, and remediation
Working knowledge of various industry security standards and frameworks ex, NIST, ISO
Experience with vulnerability scanning and prioritization tools (Qualys, Nessus, Kenna)
Teamwork, collaboration, and communication skills, both written and verbal
Preferred Experience:
Bachelor’s degree in Computer Science, Information Systems, relevant IT certifications – CISSP, GIAC, RHCE, RHCA, etc.
Working knowledge of Operating system and application architectures including common vulnerabilities and their remediations and patching solutions
Business Category
Global Infrastructure Technology Operations - Global Security Technology
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