Buffalo, NY or Millsboro, DE USA 100%
M&T has a long history of providing financing and making investments that expand affordable housing and support the growth of small businesses we've established a clear track record for facilitating the purchase and rehabilitation of housing for our neighbors and for generating economic activity in our communities. And we provide access to a full range of banking products and services through convenient banking locations across our entire footprint.
Location: This position can be worked 100% remotely.
Primary Responsibilities:
Responsible for the examination of title abstracts to determine risks and exceptions as they relate to the subject property.
Performs risk assessment of subject property findings to ensure proper lien position as expected by the insured.
Provide operational knowledge and support to ensure adherence to all agency/underwriting and regulatory requirements and guidelines, based on product, underwriter and state specific guidelines.
Maintain effective communication with all necessary parties involved in the Title Commitment process, from internal customers, Closing Agents/Attorneys, Underwriters and co-workers to ensure a seamless, timely delivery of the preliminary title commitment and/or final title policy.
Work in conjunction with Closing Agents and Underwriters to clear Schedule B conditions and requirements.
Immediately notifies all necessary parties of irregularities relative to the preliminary title report and/or final title policy.
Maintain and practice risk prevention by adhering to established Agency/Underwriter policies and procedures.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
Work closely with both Internal and External Customers such as co-workers, Loan Officers/Processors, Underwriters and Closing Agents/Attorneys.
Supervisor/Managerial Responsibilities:
None
Education and Experience Required:
Associates Degree or two years equivalent work experience.
One to two years prior real estate experience.
Sound understanding of real estate knowledge and terms.
Ability to interpret a property report.
Ability to use internet based applications (ie: PACER, UW Websites , etc.)
Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe
Education and Experience Preferred:
Ability to make sound decisions based on information provided.
Knowledge of Agency, Underwriter and Lender Requirements.
Versatility and flexibility working within an ever changing fast paced mortgage environment.
Adapting to new policies and procedures to improve processes and workflow.
Ability to function independently within time constraints.
Excellent verbal and written communication skills.
Highly organized with the ability to multitask.
Strong attention to detail.
Prioritization of daily workload.
Ability to work in a team environment.
Strong work ethic, reliable and dependable.
Business (REMOTE)
*Candidates must have reliable high-speed internet connection in order to have a work from home office.
Hours: Must have full-time availability to work 8 hour shifts 5 days per week between the hours of 6:00am - 9:00pm Monday through Friday and Saturday & Sunday 9:00am - 5:00pm.
Overview:
Provides service to customers by phone. Provides customer service to incoming calls across multiple business lines, including Retail, Home Equity, Mortgage, and/or Business Banking.
Primary Responsibilities:
May service incoming calls in multiple queues throughout daily shift.
Provide account information, respond to maintenance requests, respond to customer questions and resolve any problems or issues.
Fulfill customer requests for account maintenance activities on deposit, installment loans/line and credit accounts for Retail and Home Equity, Mortgage, or Business customers, including transferring funds, making payments, placing stop payments and account restraints, placing Debit/Credit card blocks and completing address changes and various account maintenance forms and transaction disputes, in a timely and accurate manner.
Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner or escalate to management as appropriate to meet customer needs.
Cross-sell Bank products and services to incoming customer service callers to meet their needs and expand their overall relationship with M&T Bank.
Serve as coach to newly hired agents throughout the new hire training process.
Identify opportunities to suggest alternative Bank products or services to customers that better suit their needs to contribute to customer retention.
Complete special assignments, projects and new hire coaching, as requested.
Obtain Retail Advance Plus position requires Safe Act Certification.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 2 years’ experience in customer service, sales or related experience
Cross-traineda in one additional skill area
Strong communication skills
Strong telephone skills
Good organizational skills
Good time management skills
Basic familiarity with personal computers (PC)
Proven problem-solving skills
Knowledge of the customer service concept and importance in developing and expanding relationships
Education and Experience Preferred:
Familiarity with the Bank's computer systems and frequently used forms, products, and services
Minimum of 2 years’ customer service, sales or related experience within a specific product discipline
Strong knowledge of pertinent Bank products, services, and procedures
Location
Williamsville, New York, United States of America
Candidates must have a reliable high-speed internet connection in order to have a work from home office.
Hours: This is a full-time position. Must have open availability to cover 8 am – 9 pm Monday thru Friday and 9 am – 5 pm Saturday and/or Sunday.
Training: Full-time paid training is for several weeks. Monday - Friday 8:00am - 4:30pm.
Overview:
Responds to and resolves incoming customer calls regarding Retail and Business Online Banking products, as well as Retail customer service, including balance and transaction inquiries, Online and bill payment enrollments, bill payment and transfer assistance, bank-to-bank transfers, eStatement, and document delivery assistance, alerts, Mobile Banking and Direct Connect account set up inquiries. Candidates need to have open availability to cover 8 am – 9 pm Monday thru Friday and 9 am – 5 pm Saturday and/or Sunday
Primary Responsibilities:
Respond to customer telephone requests for information regarding the Bank’s Online Banking products in a timely and accurate manner, including balance and transaction inquiries, Online and bill payment enrollments, bill payment and transfer assistance, bank-to-bank transfers, eStatement and document delivery assistance, alerts, Mobile Banking and Direct Connect Account setup inquiries. Respond to incoming calls for Retail Service.
Cross-sell Bank products and services to incoming customer service callers to meet their needs and expand their overall relationship with M&T Bank.
Complete all tasks related to enrollment and operational maintenance, including opening an account, canceling a bill payment or transfer and closing an enrollment, at the request of Online Banking customers.
Identify compatibility of customer operating systems and browsers with requirements for adequate use of the Online Banking product to support customer usage of these products.
Utilize various internal and external applications related to Online Banking to respond to Online Banking and Retail Service calls.
Research customer Online Banking problems to identify root cause, including determining whether error messages are related to browsers, internet service providers and/or Bank applications to resolve the problem or log as an issue.
Achieve and maintain satisfactory call-related quality monitoring and efficiency goals. Remain current on policy and procedural updates to ensure and accuracy of information provided to customers.
Advise management of systems or product problems impacting the ability to provide accurate and timely information to customers to ensure prompt resolution to support high service levels.
Ensure correct and legible completion of all electronic or paper forms required to respond to specific customer requests.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 1 years’ customer service, sales and/or related experience
Good communication skills
Strong telephone skills
Good organizational skills
Good time management skills
Intermediate familiarity with personal computers
Proven problem-solving skills
Knowledge of the customer service concept and importance in developing and expanding relationships
Understanding of personal finance software, web/mobile browsers (cache, cookies), mobile devices, operating systems, and applications
Education and Experience Preferred:
Familiarity with the Bank's computer systems and frequently used forms, products, and services
Minimum of 2 years’ customer service, sales, and/or related experience; 1 year within specific product discipline
Strong knowledge of pertinent Bank products, services, and procedures
REMOTE Available
Overview:state-specific
This position is the first level of management within a division. Directs the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit.
Location: Combination of Crosspoint Parkway and Work From Home, Open to remote candidates if not local to Buffalo, NY
Primary Responsibilities:
Supervise and coordinate daily workflow to meet the objectives of the assigned department.
Resolve complex problems arising out of customer account management, either directly or through subordinate staff.
Provide leadership, guidance, feedback, and training to staff.
Communicate and enforce operational and procedural changes to ensure compliance with M&T and division policy, investor regulations and very complex laws and regulations pertaining to the work of the department.
Participate in or facilitate process innovation and special projects as assigned by division management.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Scope of Responsibilities:
Works under minimal supervision. Must use independent judgment and discretion in the day-to-day supervision of the assigned unit.
Supervisory/Managerial Responsibilities:
Supervisory, the leadership of people in all work activities.
Education and Experience Required:
A combined total of 5 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 2 years' work leadership experience.
Excellent customer service skills with the ability to use tact and diplomacy.
Strong knowledge of relevant spreadsheet, word processing, and presentation software.
Education and Experience Preferred:
Bachelor's Degree.
Demonstrated work leadership skills.
Excellent oral and written communication skills.
Overview:
This position is responsible for managing the foreclosure process for an assigned portfolio of mortgage loans, contested foreclosures or loans in other litigation to ensure foreclosure is completed timely in accordance with investor guidelines and for providing administrative support related to the foreclosure process.
Location: Combination of Crosspoint Parkway and Work From Home, Open to remote candidates if not local to Buffalo, NY
Primary Responsibilities:
Monitor progress of the foreclosure action from referral to post-foreclosure, including management of issues raised, holds placed, and review/research needed to complete the foreclosure action.
Communicate with foreclosure attorneys to understand, minimize and avoid delays during the foreclosure. Work with a foreclosure attorneys to resolve simple contested/litigation actions and title issues to allow completion of the foreclosure action.
Provide necessary status updates to investors during the foreclosure process. Assemble and provide documentation in response to an investor or regulatory audit requests.
Generate various scheduled and ad hoc reports as needed for Foreclosure, including but not limited to monthly scorecard reporting, exception reporting, and workflow tracking reports.
Ensure investor deadlines within the foreclosure are met, including but not limited to FHA 1st legal deadlines and FHA eviction 1st legal deadlines.
Prepare bidding instructions according to investor guidelines and ensure proper bidding for sales where M&T’s lien is not in first position.
Review VA appraiser invoices for payment. Obtain necessary W-9, set up payee header and submit invoice for payment.
Perform initial review of documents required for foreclosure or simple contested litigation, gathering of backup and submission to Tier 2 Reviewer for further review and execution.
Review equity position and prepare necessary equity analysis for potential charge off.
Provide sale results to investor, MI companies and other necessary parties, updating systems as required.
Work with attorneys to ensure proper reporting of foreclosure status to investors.
Manage a variety of assigned tasks to hold, close or proceed with foreclosure taking action within the required service level agreement.
Complete daily Sale Result QC for Foreclosure team. Monitor, distribute and respond to emails sent to Team email boxes. Receive, review and distribute legal mail received in Customer Asset Management (CAM) pertaining to residential property in which the bank has an interest, to avoid risk of loss to the bank or its investors and work with in house counsel and management to determine if external counsel must be engaged to represent M&T.
Request checks for disbursement of bid deposit, senior lien payoff and settlements.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Complete other related duties as assigned.
Scope of Responsibilities:
This position interacts with external third-party foreclosure attorneys to ensure successful and timely completion of foreclosure consistent with investor guidelines.
This position also interacts with CAM Management and internal & external counsel.
Education and Experience Required:
A combined 3 years’ higher education and/or work experience, including a minimum of 1 year Default Servicing related field experience (e.g., Collections, REO, Loss Mitigation).
Working knowledge of word processing and spreadsheet software.
Strong written and verbal communication skills.
Detail oriented.
Strong analytical and problem solving skills.
Motivated, team player with a positive and friendly attitude.
Education and Experience Preferred:
3 years’ Default Servicing related field experience (e.g., Collections, REO, Loss Mitigation).
Previous foreclosure experience.
Proven ability to work effectively in a team environment.
Knowledge of bank and departmental systems.
Understanding of mortgage product including home equity loans and lines of credit.
Experience reading and comprehending the contents of legal documents.
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