US 55 locations
Answering calls and supporting customers is important, but we believe delivering the best customer experience is the key to building lasting relationships. Our customer service team is friendly, and their positive "get it done" attitude makes our customers feel supported. They ask the right questions and listen to the customer so that they can effectively solve problems and build the right solutions. When great people create a best-in-class experience, amazing things happen.
Work From Home, US 55 locations
The Role The Customer Care Manager IV is the single point of contact for assigned customer accounts which typically have a large revenue scope, complex product needs, and/or require significant project management due to the size of the organization.
The Main Responsibilities
Manage interactions from the customer order through billing to ensure the highest levels of customer satisfaction
Promote revenue growth, retention, and overall customer satisfaction
Serve as the conduit and escalation point for exception problem management of customer issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects, and billing activities
Manage large and complex customer implementation projects which include but are not limited to creating and maintaining detailed project schedules, tracking the project’s financial state, understanding unique aspects of projects as well as understanding technical and operational specifications
Own and manage all customer communications or escalations pertaining to new install orders
Manage all aspects of the conversion of sales to revenue for the company
Manage all service activation elements of customer orders from order entry through service “turn up.” Communicate order status in a timely manner to customers via conference call, emails and phone calls
Initiate and track the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests
Coordinate proactively with sales and sales engineers on the pre-sales engagement process to ensure product compliance and solutions definition
Own and create service delivery and service management performance review presentations
Act as s SME for key products and implementation processes
Act as a support resource for implementation of advanced solution-based products and services
Produce best practice documentation to facilitate effective and efficient WIP management
Collaborate across organizational boundaries to identify and correct process gaps
Work From Home, US 56 locations
The Role Acts as a single point of contact for a group of assigned customer accounts that typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure the highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects, and billing activities.
The Main Responsibilities
Partner closely with sales and service delivery eco-systems to understand and implement sold solutions.
Provide critical data management and escalation support to meet committed delivery objectives.
Validate order details for sold services
Follow established protocol for submitting orders to Order entry and provisioning.
Provide timely response to customer and service delivery inquiries.
Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
Meet learning, development and personal growth objectives to provide a superior customer experience.
Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle
The Role
The Customer Care Manager II is the single point of contact for large revenue customer accounts with complex product needs. The incumbent proactively manages the customer’s service needs ensuring the highest level of satisfaction, exceeding customer expectations, and meeting projected timelines.
The Main Responsibilities
Manage interactions from the customer order through to billing to ensure the highest levels of customer satisfaction
Promote revenue growth, retention, and overall customer satisfaction
Communicates order status to customers via conference calls, emails, and phone calls
Addresses customer requests, complaints, and issues regarding their service order and delivery in a timely manner
Meet learning, development, and personal growth objectives to provide a superior customer experience
Owns and manages all customer communications or escalations pertaining to new install orders. Provides order status and drives timely resolution on behalf of the customer.
Actively manages all service activation elements of customer orders from order entry through service activation.
Communicates order status to customers via conference calls, emails, and phone calls.
Assists with escalations pertaining to a new customer install or disconnect, providing customer order status and/or related issues, and drives timely resolution on behalf of the customer.
Initiates and tracks the timely and accurate moves, adds, changes, and disconnects to the customer’s services based on their requests. This includes but is not limited to reason code collection, reporting, and defining approach for proactively working with the customer and sales on disconnect-related retention efforts.
TRAINING STARTS OCTOBER 11TH!!
Lumen is seeking upbeat customer service contact center representatives to assist current voice and high-speed internet customers with service-related issues including hardware and software configurations. All contacts are inbound and are technical support only, NO SALES REQUIREMENTS. Combined with your current computer skills, Lumen has a technical support training program for you to achieve success. This is a full-time, WORK-AT-HOME contact center position.
You'll start at $16.36 per hour. After 6 months you will receive $17.26 per hour, and then $18.27 per hour after your first full year of service.
Job Description
Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for on-site service calls when necessary.
Escalates appropriate technical issues to upper-level technical support when needed.
Arizona, Colorado, Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming.
Job Summary
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME! TRAINING STARTS OCTOBER 11TH!!
You'll start at $16.36 per hour. After 6 months you will receive $17.26 per hour, and then $18.27 per hour after your first full year of service.
Job Description
Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for on-site service calls when necessary.
Escalates appropriate technical issues to upper-level technical support when needed.
The Role The Bi-lingual (Spanish/English) Verification Representative handles incoming and outgoing calls and validates customer registrations for offender calling programs. This is a temporary, full-time position with the ability to transition to a direct employee role after successfully completing 6-months of employment. Candidates need to possess strong customer service skills, be PC literate with call center experience, and be able to work any shift. New employees typically work from 12:00 pm to 8:30 pm after initial training. Seniority dictates hours.
The Main Responsibilities
The candidate needs to be PC literate with call center experience and strong customer service skills
Candidate handles incoming and outgoing calls and validates customer registrations for offender calling programs
Must be able to work any shift; seniority dictates hours
What We Look For in a Candidate Minimum Qualifications
Strong Customer Service experience is required
Computer Literate
Bi-lingual Spanish/English is required
Ability to work shift work
Must be able to work any shift; seniority dictates hours
Preferred Qualifications
2 years of customer service experience and Citrix experience
This job is available in 49 locations
The Role A Coordinator II coordinates various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet required management timelines.
The Main Responsibilities
Serves as a subject matter expert in a support area.
Performs a variety of skilled non-routine duties
Utilizes specialized knowledge and skills to perform unique and/or complex administrative, technical or support tasks
Performs a variety of duties involving different and unrelated steps and methods.
Works on assignments requiring judgment and initiative within pre-determined guidelines and subject to periodic review.
Works under minimal supervision
Exchanges information requiring some interpretation and/or persuasion to ensure proper action
What We Look For in a Candidate
Minimum 2 years related experience in a specific area or equivalent.
Associates degree or equivalent
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