Lumen is a multinational technology company that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-gen technology and businesses. Read employee reviews here
This job is available in 55 locations
The Role The Customer Care Manager IV is the single point of contact for assigned customer accounts which typically have a large revenue scope, complex product needs, and/or require significant project management due to the size of the organization.
The Main Responsibilities
Manage interactions from the customer order through billing to ensure the highest levels of customer satisfaction
Promote revenue growth, retention, and overall customer satisfaction
Serve as the conduit and escalation point for exception problem management of customer issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects, and billing activities
Manage large and complex customer implementation projects which include but are not limited to creating and maintaining detailed project schedules, tracking the project’s financial state, understanding unique aspects of projects as well as understanding technical and operational specifications
This job is available in 23 locations
Job Summary
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME! TRAINING STARTS OCTOBER 11TH!! Lumen is seeking upbeat customer service contact center representatives to assist current voice and high-speed internet customers with service-related issues including hardware and software configurations. All contacts are inbound and are technical support only, NO SALES REQUIREMENTS. Combined with your current computer skills, Lumen has a technical support training program for you to achieve success. This is a full-time, WORK-AT-HOME contact center position. You'll start at $16.36 per hour. After 6 months you will receive $17.26 per hour, and then $18.27 per hour after your first full year of service.
This job is available in 50 locations
The Role Acts as the single point of contact and provides highly skilled customer care support for multiple customer accounts which typically have a small to medium revenue scope or have less complex to moderate product needs. Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Coordinates the research and resolution in regards to exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects, and billing activities. Such interaction is initiated by customers through phone, email, and/or postal communications. Takes ownership of the request to ensure complete and accurate resolution.
This job is available in 56 locations
Salary Min: 51210
Salary Max: 114120
The Role Acts as a single point of contact for a group of assigned customer accounts that, typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure the highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
This job is available in 56 locations
The Role The Customer Care Manager IV is the single point of contact for assigned customer accounts which typically have a large revenue scope, complex product needs, and/or require significant project management due to the size of the organization.
The Main Responsibilities
Manage interactions from the customer order through billing to ensure the highest levels of customer satisfaction
Promote revenue growth, retention, and overall customer satisfaction
Serve as the conduit and escalation point for exception problem management of customer issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects, and billing activities
Manage large and complex customer implementation projects which include but are not limited to creating and maintaining detailed project schedules, tracking the project’s financial state, understanding unique aspects of projects as well as understanding technical and operational specifications
This job is available in 53 locations
The Main Responsibilities Complete service orders in a legible, accurate and timely manner.
Interact effectively as a team member within a Commercial Account Team organization to support the achievement of sales objectives and deliver Lumen’s Spirit of Service.
Partner with Sales, Service and Support personnel to strategically support accounts.
Make accurate and timely decisions based on customer needs and business requirements.
Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization.
Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.
Ability to effectively represent Lumen to multiple departments and levels within the Account, by understanding how Lumen’s products meet their goals.
Project Management of the activities of multiple Lumen departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation, and Billing on behalf of Lumen Customer to install new service, or to coordinate moves, adds or changes to existing service.
TARBORO, North Carolina, United States of America
The Role The Bi-lingual (Spanish/English) Verification Representative handles incoming and outgoing calls and validates customer registrations for offender calling programs. This is a temporary, full-time position with the ability to transition to a direct employee role after successfully completing 6-months of employment. Candidates need to possess strong customer service skills, be PC literate with call center experience, and be able to work any shift. New employees typically work from 12:00 pm to 8:30 pm after initial training. Seniority dictates hours.
The Main Responsibilities
The candidate needs to be PC literate with call center experience and strong customer service skills
Candidate handles incoming and outgoing calls and validates customer registrations for offender calling programs
Must be able to work any shift; seniority dictates hours
Job Summary
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME! TRAINING STARTS OCTOBER 11TH!! Lumen is seeking upbeat customer service contact center representatives to assist current voice and high-speed internet small business customers with service-related issues including hardware and software configurations. All contacts are inbound and are technical support only, NO SALES REQUIREMENTS. Combined with your current computer skills, Lumen has a technical support training program for you to achieve success. This is a full-time, WORK-AT-HOME contact center position. You'll start at $16.36 per hour. After 6 months you will receive $17.26 per hour, and then $18.27 per hour after your first full year of service.
This job is available in 13 locations
The Role
The Credit Consultant provides the first and final voice for Lumen customers who have questions, concerns, and inquiries related to their bill and account. The Credit Consultant is an empathetic listener, a solution-based champion, and maintains a key focus on accuracy and speed for assisting the customer.
The Main Responsibilities
How our Credit Consultant takes amazing care of our customers:
Be present and ready for every customer by having outstanding attendance and showing value to the customers by reducing hold times and responding timely to all inquiries.
Show care to each customer by actively listening to customer’s concerns and questions regarding their bill and resolving concerns in a timely manner. This could involve taking inbound calls or chats with existing customers.
Responsible for using systems, tools and scripted language to ensure that you are complying with regulations and laws. This means following quality, standards and always putting the customers’ rights and concerns first.
This job is available in 57 locations
The Role The scope of this position is to lead a team of Customer Care Managers in all Service Delivery aspects post sale to customer acceptance for CenturyLink’s State and Local Education Business Unit.
The Main Responsibilitiespost-sale
Manage, lead, and support activities of the Customer Care Manager for CenturyLink’s State and Local Education Business Unit.
Hire and manage the performance of assigned departmental employees
Ensure the assigned employees are trained on current products and processes
Employee development formalized and scheduled training programs for assigned employees
Develop, implement, and monitor departmental goals and KPIs
Special projects as assigned
Data analysis and performance reporting creation and delivery
Create executive relationships with large wholesale customer operation teams
Minneapolis, MN; Broomfield, CO; or Work From Home, US
This job is available in 53 locations
The Role The Customer Care Manager IV is the single point of contact for assigned customer accounts which typically have a large revenue scope, complex product needs, and/or require significant project management due to the size of the organization.
The Main Responsibilities
Manage interactions from the customer order through billing to ensure highest levels of customer satisfaction
Promote revenue growth, retention, and overall customer satisfaction
Serve as the conduit and escalation point for exception problem management of customer issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects, and billing activities
Manage large and complex customer implementation projects which include but are not limited to creating and maintaining detailed project schedules, tracking the project’s financial state, understanding unique aspects of projects as well as understanding technical and operational specifications
Own and manage all customer communications or escalations pertaining to new install orders
Manage all aspects of the conversion of sales to revenue for the company
Manage all service activation elements of customer orders from order entry through service “turn up.” Communicate order status in a timely manner to customers via conference calls, emails, and phone calls
Initiate and track the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests
Coordinate proactively with sales and sales engineers on the pre-sales engagement process to ensure product compliance and solutions definition
Own and create service delivery and service management performance review presentations
Act as s SME for key products and implementation processes
Act as a support resource for implementation of advanced solution-based products and services
Produce best practice documentation to facilitate effective and efficient WIP management
Collaborate across organizational boundaries to identify and correct process gaps
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