North Carolina, Georgia, New Hampshire, Nebraska, Arizona, Indiana (Connecticut Nebraska Arizona, Pennsylvania, Texas, California, New York, Illinois, Idaho)Alabama);
(Pennsylvania,(Ohio, South CarolinaTexas; Michigan,(Tennessee, and more. Hiring all 50 states. Hybrid/ Remote position.
Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services, and Group Protection — focus on supporting, preserving, and enhancing over 17 million customers’ lifestyles and retirement outcomes.
Background Details
The Life and Annuity Operations team will provide you with four weeks of paid training where you will gain knowledge and skills in a diverse amount of life insurance products. You will also receive ongoing training, coaching, and development to perform in this fast-paced environment.
As a Life Customer Care Associate, you will serve as the first point of contact for our life insurance customers (i.e. policyholders, beneficiaries, financial professionals, etc.). You will be responsible for answering inbound calls where you’ll be addressing customer service inquiries and concerns. You will build rapport with and educate our customers about their life insurance policies while using technology and multiple resources. Our goal is to deliver a positive and memorable customer experience while helping our customers feel more confident about their financial future. If this sounds like a role for you, please read on!
What you’ll be doing
Communicate with roughly 40-50 customers throughout the day, answering questions and providing accurate information regarding their life insurance policy through the utilization of multiple applications and platforms.
Work in a fast-paced, structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution.
Perform research to respond to customer inquiries and document customer interactions in the appropriate systems.
Identifies, recommends, and champions process improvements and organizational initiatives to positively influence the team and quality.
Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding internal quality and service standards. Works overtime as needed, potentially on short notice, during peak volume times to maintain those service standards.
General Purpose of Job This position will perform and deliver on routine and non-routine assignments for his/her assigned area(s) of claims responsibility independently in accordance with established procedures/guidelines. S/he will process increasingly complex claims ensuring the fair, ethical and timely processing of assigned claims.
Duties and Responsibilities Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role. Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately. Ensures the accuracy and completeness of submitted claims. Escalates claims issues/concerns to senior team members and/or management. Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines Meets or exceeds departmental quality and service standards. Obtains needed increasingly complex claim information by communicating effectively with internal/external stakeholders verbally and in written form while maintaining a professional demeanor in all interactions. Processes increasingly complex assigned claims for payment or denial in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards. Provides a diverse range of information and performs a diverse range of tasks/transactions related to common programs and services. Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs on routine work independently. Provides routine responses and a diverse range of information to junior team members' questions to support organizational capabilities. Recognizes issues or concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements. Reviews and provides specific information to increasingly complex questions/concerns from internal/external stakeholders (e.g. internal partners, policyholders, brokers, etc.) by applying expended knowledge. Reviews increasingly complex submitted claim information for payment. Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility. Works overtime as needed.
Multiple states
The Role at a Glance
We are excited to bring on a Short Term Disability Claims Specialist to join our Claims Organization supporting Group Protection in our Charlotte, NC-based office. Background Details The Claims Team will provide you with several weeks of paid training, coaching, and development to perform in this fast-paced environment. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers, and will provide you with the foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. As a Short Term Disability Claims Specialist, you will serve as the primary point of contact for individuals who have a short-term disability claim under a group policy. You will be responsible for serving as a subject matter expert and guiding them through the claims process using excellent customer service and problem-solving skills to create a positive experience. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on!
General Purpose of Job This position will perform and deliver on full life cycle recruiting activities in a high-volume hiring environment. This individual will be responsible for recruiting including but not limited to proactively sourcing and screening talent, identifying opportunities for branding to attract early career talent and ensuring a smooth onboarding experience
Duties and Responsibilities
Screens and evaluates candidates for qualification and cultural fit, including reviewing and assessing applicant qualification, making hiring recommendations, and utilizing the applicant tracking system
Proactively identifies avenues to attract applicants through various avenues including social media, networking, and directed recruiting events and activities
Partners with hiring managers to define their entry-level talent, recruiting and job requirement needs in order to ensure internal and external job descriptions and postings are on target to attract highly qualified candidates
Support high volume hiring initiatives for contact centers and operations roles across the organization
Leverages sourcing tools and resources to drive active and passive candidates to current open requisitions
Perform virtual interviews and manage and/or coordinate interview events for hiring managers, ensuring the hiring team is properly prepared and candidates are thoroughly evaluated and have a positive experience
Creates a diverse candidate pipeline for positions to support diversity and inclusion recruitment strategies
Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within recruiting
Maintains knowledge an current and emerging talent market trends for recruiting, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future recruiting approaches
Monitors the applicant tracking system and maintains timely updates and outreach to applicants
Performs and delivers on routine projects while simultaneously leveraging and applying knowledge of recruiting practices
Alternate Locations: Fort Wayne, IN (Indiana); Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Radnor, PA (Pennsylvania)
The Role at a Glance As a Manager within the Retirement Plan Services Call Center, you will lead a team of Customer Service Representatives by providing direction on processes and procedures for the team while collaborating with your colleagues on our overall strategic objectives. You will support and deliver on key initiatives and be responsible for organizational readiness, successful rollouts of new processes and procedures as well as managing the daily operations. You will be responsible for creating an environment of inclusion in which multiple perspectives, diverse backgrounds, varied skill sets, and creative insights drive superior results.
What you'll be doing
You will lead a Call Center team in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives
You will play a role in establishing and implementing individual and team priorities and performance goals
You will provide training and development opportunities for team members, including stretch assignments, and give open and honest feedback to aid in the development of talent
You maintain collaborative relationships with key internal stakeholders
You will report on metrics and provide analysis of the area’s performance, identifying and communicating trends and issues to leadership, while looking for opportunities to improve the customer experience
$39,900 - $83,700
The Role at a Glance
We are excited to bring on a Small Business Sales Coordinator to join our Group Protection Distribution Team supporting Workplace Solutions in our Omaha, NE or Phoenix, AZ offices, potential to work remotely. Background Details The Group Protection Distribution Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. As a Small Business Sales Coordinator for Group Benefits, you will be responsible for new business implementation, amendments, renewals, and At a Glances (AAGs) for sold cases and enforce groups under 100 lives. You will work with Underwriting and the Sales team for your assigned territory to provide accurate, time-sensitive information as requested. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!
Alternate Locations: Omaha, NE (Nebraska); Atlanta, GA (Georgia); Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Phoenix, AZ (Arizona); US All Regions; Work from Home-$63,100 - $137,900
The Role at a Glance This position will consult, analyze, and deliver on more complex assignments/projects within the Underwriting function. They will also act as a resource to internal/external stakeholders. This role will independently assess more complex and higher value financial risks related to insurance products, determine the price at which LFG will accept risks, alter coverage plans/levels based on risk and pricing, and bind LFG in transactions for insurance products. They will determine whether to accept or reject a risk-based upon their analysis of the customer's information.
What you'll be doing
Adds more complex amendments/ACRs for their assigned lines of coverage and segment(s).
Adheres to departmental and compliance documentation & reporting requirements.
Analyzes financial health, performance, operations, and personnel levels of customers to determine if additional safeguards or conditions should be included in pricing and risk assessment.
Analyzes more complex customer data & information to independently determine the price, within a wider range of authority, at which to accept the risks posed by sales.
Assists with other assignments/projects as needed during peak and off-season.
Binds LFG in financial transactions within their scope of authority by committing LFG to provide insurance coverage at their determined rates.
Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Consults/Analyze on more complex assignments and/or projects for their assigned area(s) of responsibility.
Identifies and recommends process improvements that significantly reduce workloads or improve quality for their assigned area(s) of responsibility.
Independently determines if requests for coverage should be rejected based on their risk assessment.
Independently prepares and determines coverage & pricing proposals, renewals, amendments through analysis of customer data & information received from quote requests from brokers & marketing representatives.
Liaises with operational teams to ensure accurate preparation of plans with appropriate coverage level(s) & pricing.
Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
Meets with brokers and sales teams to develop relationships, discuss target markets and potential pricing approaches to expand market share.
Negotiates more complex benefits & pricing on non-experienced rated & experienced rated cases with brokers & representatives.
Recommends potential modifications in more complex coverage(s) and/or coverage levels on insurance products based on the customer's price range.
Reviews more complex new business and renewal requests for proposals/ coverage(s) for all product lines in the Core segment with 250-1000 lives and Regional segment up to 3000 lives.
Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects for their assigned area(s) of responsibility.
Alternate Locations: Fort Wayne, IN (Indiana); Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Cincinnati, OH (Ohio); Cleveland, OH (Ohio); Columbus, OH (Ohio); Concord, NH (New Hampshire); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Indianapolis, IN (Indiana); Norwood, OH (Ohio); Raleigh, NC (North Carolina); US Midwest; US Southeast; Work from Home- $17.79 - $26.68
The Role at a Glance We are excited to bring on an In Good Order (IGO) Reviewer to support the Producer Solutions Operations business in our Fort Wayne, IN and Concord, NH (remote) based offices. A fully remote candidate may also be considered. Background Details As the In Good Order (IGO) Reviewer, you will be responsible for reviewing producer submission requests per standard procedures and provide clear, concise, written instructing using the AWG IGO Review Template for processing. You will document exception handling notes to ensure accurate processing. You will also identify submissions that are not in good order (NIGO) and research and resolve NIGO items to avoid processing delays. If this sounds like a role for you, please read on!
What you'll be doing
You will review, research and resolve producer submission requests in a fast-paced, high-volume, production-driven environment. You will be responsible to accurately sequencing work appropriately before sending it to the processing area based on standard procedures (i.e. Due Diligence).
You will send outstanding requirements (OSR) and/or coordinate the most effective method of outreach to the agent/producer depending on channel requirements for outstanding items. You communicate effectively with internal/external stakeholders while maintaining a professional demeanor in all interactions. You will provide customer service, recognize what needs to be done to meet needs and demonstrate flexibility and responsiveness to meet those needs.
You will manage escalations that have been flagged for immediate resolution and processing, exhibiting intermediate critical thinking and problem-solving skills to effectively assist internal/external customers while demonstrating flexibility, adaptability, comfort with ambiguity and responsiveness to meet customer needs.
You will recognize and research issues/concerns and suggest process improvements.
Work from Home=- fully remote
general Purpose of Job This position will perform and deliver on full life cycle recruiting activities in a high-volume hiring environment. This individual will be responsible for recruiting including but not limited to proactively sourcing and screening talent, identifying opportunities for branding to attract early career talent, and ensuring a smooth onboarding experience
Duties and Responsibilities
Screens and evaluates candidates for qualification and cultural fit, including reviewing and assessing applicant qualification, making hiring recommendations, and utilizing the applicant tracking system
Proactively identifies avenues to attract applicants through various avenues including social media, networking, and directed recruiting events and activities
Partners with hiring managers to define their entry-level talent, recruiting and job requirement needs in order to ensure internal and external job descriptions and postings are on target to attract highly qualified candidates
Support high volume hiring initiatives for contact centers and operations roles across the organization
Leverages sourcing tools and resources to drive active and passive candidates to current open requisitions
Perform virtual interviews and manage and/or coordinate interview events for hiring managers, ensuring the hiring team is properly prepared and candidates are thoroughly evaluated and have a positive experience
Creates a diverse candidate pipeline for positions to support diversity and inclusion recruitment strategies
Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within recruiting
Maintains knowledge an current and emerging talent market trends for recruiting, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future recruiting approaches
Monitors the applicant tracking system and maintains timely updates and outreach to applicants
Performs and delivers on routine projects while simultaneously leveraging and applying knowledge of recruiting practices.
Alternate Locations: Omaha, NE (Nebraska); Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Phoenix, AZ (Arizona); Work from Home
General Purpose of Job This position will perform and deliver on routine and non-routine assignments for their assigned area(s) of claims responsibility independently in accordance with established procedures/guidelines. They will process increasingly complex claims ensuring the fair, ethical and timely processing of assigned claims.
Duties and Responsibilities Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role. Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner, and meets deadlines appropriately. Ensures the accuracy and completeness of submitted claims. Escalates claims issues/concerns to senior team members and/or management. Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines Meets or exceeds departmental quality and service standards. Obtains needed increasingly complex claim information by communicating effectively with internal/external stakeholders verbally and in written form while maintaining a professional demeanor in all interactions. Processes increasingly complex assigned claims for payment or denial in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards. Provides a diverse range of information and performs a diverse range of tasks/transactions related to common programs and services. Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs on routine work independently. Provides routine responses and a diverse range of information to junior team members' questions to support organizational capabilities. Recognizes issues or concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements. Reviews and provides specific information to increasingly complex questions/concerns from internal/external stakeholders (e.g. internal partners, policyholders, brokers, etc.) by applying expended knowledge. Reviews increasingly complex submitted claim information for payment. Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility. Works overtime as needed.
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