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Lincare Customer Service

IIL, WA, MO,AZ, OR, Fl, TN, KY, SC, MO, AZ,NY, WI, CO, PA,VA,KY,NE,AL

Sarly starts at $13.68- $19.34

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Read employee reviews here







Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel

Job Description-Wauconda, IL

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel

*Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel

Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel


ob Description

**Generous Sign-On Bonus Offered to Eligible New Hires** This employee serves as the subject matter expert in all Customer Service responsibilities, primarily responsible for accurately, thoroughly, and in a time-sensitive manner, processing patient orders and providing clear and timely communication to all stakeholders.

  • Responds to telephone inquiries and orders from patients and referral sources

  • May assist walk-in patients with the selection of equipment, supplies, and services

  • Determines resolution of patient and referral inquiries, questions, or concerns

    • Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate


  • Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy in order to qualify patient for services

  • Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery

  • Understands and abides by Accreditation Commission for Health Care (ACHC) requirements

  • May need to understand and interpret Medicare guidelines and qualifying documentation

  • Thoroughly understands payer and utilization guidelines

  • May process insurance authorization and follow up on requests as needed

  • Establishes positive relationships with referral sources and builds rapport with internal and external customers

  • May be required to perform quality assurance process, confirming accuracy of orders prior to submission for reimbursement

  • Understands C-PAP compliance guidelines as required by assignment, or has obtained knowledge of rehab specialty equipment and coverage criteria

  • Consistently meets Quality Assurance score of 85% or above


Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service


Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel


Job Description This employee verifies insurance, obtaining authorizations and documents needed to confirm order; responsible for communicating directly with the patient, doctors' offices, insurance companies, and centers associated with the patient's account. Job Responsibilities:

  • Prioritize incoming prior authorization requests

  • Evaluate and triage prior authorization rejections to determine validity of the prior authorization

  • Communicate as needed with patients regarding clinical information to be used when submitting the prior authorization

  • Review patient chart documentation to ensure accuracy of prior authorization submissions

  • Request, track, and obtain prior authorization from insurance carriers within time allotted for medical and services using my meds, fax, or verbal communication

  • In a timely manner, follow up on prior authorizations that have been submitted with no response from the insurance carrier

  • When justifiable, initiate appeals for denied authorizations

  • Maintain patient files on Prior Authorizations tracker

  • Compose letters for various situations to include medical necessity letters and appeal letters

  • Use ICD-10 diagnosis codes accurately and properly in the submission of prior authorizations

  • Contact patients via the platform to update the status of their prior authorization

  • Assist patients with medication assistance programs to include obtaining signatures from providers, submit documentation to medical assistance programs, and tracking progress

  • Demonstrate and apply knowledge of medical terminology

    • high proficiency of general medical office procedures including HIPAA regulations

  • Communicate with pharmacies/insurance carriers via phone, fax, or written communication

  • Maintain a level of productivity suitable for the department

  • Clearly document all communications and contacts with providers and personnel in standardized documentation requirements, including proper format.

Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel


Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel.

Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel

Location-6093 FESTUS COI, MO-

Job Description This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities:

  • Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel *If applicable

  • Actively participates in the training of all Customer Service personnel including new hires *if applicable

  • Monitors the flow of orders to and from the Customer Service Department

  • Deletes corrects or re-enters patient orders as deemed necessary

  • Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel


Qualifications

  • Read and analyze documents such as patient orders

  • Comprehend pharmacy prescription terminology if applicable

  • Effectively communicate with co-workers and patients alike

  • Help with the training of employees if applicable

  • Calculate figures and amounts in reference to frequency and doses dispensed if applicable

  • Apply common sense understanding to carry out oral and written instructions

  • Fairly reprimand and verbally discipline employees according to approved procedures if applicable

Education and Experience:

  • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

  • Computer entry experience necessary


Job Description Generous Sign-On Bonus Offered to Eligible New Hires This employee is primarily responsible for accurately, thoroughly, and in a time-sensitive manner, processing patient orders and providing clear and timely communication to all stakeholders. This position is the voice of the organization as well as the primary resource for patients and physicians to obtain information and answers to questions.

  • Responds to telephone inquiries and orders from patients and referral sources

  • May assist walk-in patients with the selection of equipment, supplies, and services

  • Determines resolution of patient and referral inquiries, questions, or concerns

    • Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate

  • Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy and to qualify patient for services

  • Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery

  • Understands and abides by Accreditation Commission for Health Care (ACHC) requirements.


Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel


Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel


Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel


Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs.

Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel


ob Description **Generous Sign-On Bonus Offered to Eligible New Hires** This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities:

  • Actively participates in the training of all Customer Service personnel, including new hires

  • Deletes, corrects, or re-enters patient orders as deemed necessary


Qualifications

  • Successfully manage both inbound and outbound phone calls in a positive and professional manner

  • Read and analyze documents such as patient orders

  • Effectively communicate with health care professionals and patients

  • Carry out oral and written instructions

  • Enter patient and medical information using company software

  • Work both independently and as part of a team

  • Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment

  • Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education and Experience:

  • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

  • Computer entry experience necessary.


Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel.


Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel

Job Description

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel


Job Description **Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel


Qualifications

  • High school diploma or GED required

  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements

  • Problem solving skills

  • Documentation skills

  • Listening skills

  • Adept at resolving conflict

  • Ability to analyze information

  • Multitasking capabilities

  • Computer and technological literacy

  • Positive and professional personal image

Job Description **Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services

  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

Qualifications

  • High school diploma or GED required

  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements

  • Problem solving skills

  • Documentation skills

  • Listening skills

  • Adept at resolving conflict

  • Ability to analyze information

  • Multitasking capabilities

  • Computer and technological literacy

  • Positive and professional personal image


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