Customer service in the following states/districts is excluded from eligibility at this time: Alaska, Arizona, California, Hawaii, Illinois, Kentucky, Louisiana, Michigan, Montana, Nevada, New York, Washington DC, West Virginia.
We offer Remote Inside Sales positions in 31 states- AL, AZ, CO, FL, GA, IA, ID, IN, KS, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, PA, OK, OR, RI,
Why Liberty Mutual?
Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique talents to our Fortune 100 company and receive paid training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) – because we believe in supporting your success, not holding it back. Join our team and realize the rewards of a career with unlimited earning potential, uncapped commissions, and a portfolio of benefits that start on day one.
The Gold Service program contributes to Safeco’s position as a leader in the independent agency channel. Through Gold, we provide industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.
At the heart of growing our program is you – our valued employee!
Our call center class begins on Monday, Monday, Oct 25, 2021. Our hours of operation are from Sunday through Saturday, 7:00 am-12:15 am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
Through our company paid 10-week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 8:00 am-4:30 pm, Monday through Friday. This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.
The following states/districts are excluded from eligibility at this time: Alaska, Arizona, California, Hawaii, Illinois, Kentucky, Louisiana, Michigan, Montana, Nevada, New York, Washington DC, West Virginia.
Responsibilities:
Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
Maintains and tracks accurate data in various computer systems.
*Please note: you must be located in North Carolina to apply for this position.
Pay Details:
$5000 Signing Bonus
Uncapped Monthly Sales Incentive with an average monthly range of $2K-$3K
Total Average Earnings:55k-$70k (first year)
Starting Base $33,900
Potential for Top Sales Representatives to make over 100k annually
We offer Remote Inside Sales positions in 31 states- AL, AZ, CO, FL, GA, IA, ID, IN, KS, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, PA, OK, OR, RI,
During the first 6-8 weeks of training, your schedule will be Mon-Fri, (10-6:30 pm ET).
During the subsequent 12 weeks of onboarding, your hours will remain the same. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week.
After onboarding is completed and your transition to your regular position, your schedule will start between the hours of 12:00 pm and 2:30 pm. Weekend shift starting times typically vary between 10:00 am and 1:00 pm (based on your assigned site’s hours of operations). One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week.
You can expect to work this schedule for a minimum of 9 months before consideration for another shift.
Job Description
As an Inside Sales Representative, you will be handling inbound calls driven in by TV, Internet, Mail, and Third-Party Marketing. You will consult customers on their insurance needs and match the correct coverages, products, and benefits to convert leads into customers.
Pay Details:
$5,000 sign-on bonus
Uncapped Monthly Sales Incentive with an average monthly range of $2K-$3K
Total Average Earnings: $55k-$70k (first year)
Starting Base $33,900
Potential for Top Sales Representatives to make over $100k annually
Schedule Details:
We are offering work-from-home options along with traditional in-office positions depending on location.
We offer Remote Inside Sales positions in 31 states- AL, AZ, CO, FL, GA, IA, ID, IN, KS, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, PA, OK, OR, RI, SC, TX, UT, VA, VT, WA, WI. Please visit our website to apply to an opening in one of these other states: https://jobs.libertymutualgroup.com/careers/css/inside-sales/
During the first 6-8 weeks of training, your schedule will be Mon-Fri, (9-5:30 pm CT).
During the subsequent 12 weeks of onboarding, your hours will remain the same. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week.
After onboarding is completed and your transition to your regular position, your schedule will start between the hours of 12:00 pm and 2:30 pm. Weekend shift starting times typically vary between 10:00 am and 1:00 pm (based on your assigned site’s hours of operations). One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week.
You can expect to work this schedule for a minimum of 9 months before consideration for another shift.
Comments