Inside Sales positions in 31 states- AL, AZ, CO, FL, GA, IA, ID, IN, KS, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, PA, OK, OR, RI, SC, TX, UT, VA, VT, WA, WI.
since 1912, we've grown our organization into the sixth-largest global property and casualty insurer - based on the 2020 gross written premium - by maintaining our commitment to the belief that progress happens when people feel secure. At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. Read employee reviews here
Inside Sales positions in 31 states- AL, AZ, CO, FL, GA, IA, ID, IN, KS, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, PA, OK, OR, RI, SC, TX, UT, VA, VT, WA, WI.
As an Inside Sales Representative, you will be handling inbound calls driven in by TV, Internet, Mail, and Third-Party Marketing. You will consult customers on their insurance needs and match the correct coverages, products, and benefits to convert leads into customers.
Pay Details:
$5000 Signing Bonus
Uncapped Monthly Sales Incentive with an average monthly range of $2K-$3K
Total Average Earnings:55k-$70k (first year)
Starting Base $33,900
Potential for Top Sales Representatives to make over 100k annually
Schedule Details:
We are offering work-from-home options along with traditional in-office positions depending on location.
We offer Remote Inside Sales positions in 31 states- AL, AZ, CO, FL, GA, IA, ID, IN, KS, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, PA, OK, OR, RI, SC, TX, UT, VA, VT, WA, WI. Please visit our website to apply to an opening in one of these other states: https://jobs.libertymutualgroup.com/careers/css/inside-sales/
During the first 6-8 weeks of training, your schedule will be Mon-Fri, (9-5:30 pm CT).
During the subsequent 12 weeks of onboarding, your hours will remain the same. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week.
After onboarding is completed and you transition to your regular position, your schedule will start between the hours of 12:00pm and 2:30pm. Weekend shift starting times typically vary between 10:00am and 1:00pm (based on your assigned site’s hours of operations). One weekend day per week (Saturday or Sunday) will be required with an alternate day off mid-week.
You can expect to work this schedule for a minimum of 9 months before consideration for another shift.
Why Liberty Mutual?
Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique talents to our Fortune 100 company and receive paid training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) – because we believe in supporting your success, not holding it back. Join our team and realize the rewards of a career with unlimited earning potential, uncapped commissions, and a portfolio of benefits that start on day one.
Location is flexible, but we prefer candidates in and around the following areas: (Indianapolis, IN; Plano, TX; Norfolk, VA; Orlando, FL; Las Vegas, NV; Tucson, AZ; Chandler, AZ; Liberty Lake, WA; Westborough, MA; Albany, NY; Marlton, NJ; Warrenville, IL; Suwanee, GA;)
Ideally, your qualifications should include:
An engaging, outgoing personality and passion for helping customers
Able to think critically, use resources, and seek answers when needed in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities in a structured paperless work environment
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.'
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help – this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!
This role is a steppingstone into your claims career. With limitless growth opportunities, you are in charge of your future.
You’d be a great fit if you are:
An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer-centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process.
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise.
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our customers.
A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.
Job Specifications:
Reference: 2021-41031
Category: Claims
Primary Location: Remote
Additional Locations:
Schedule: Full-Time
Salary: USD-$40,500.00-–-$55,000.00-/-Year
Education Level:
Travel: As Needed
Do you enjoy helping people? Do you like variety in your work? Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department.
Liberty Mutual Insurance is a Fortune 500 company and one of the largest multi-line insurers in the property/casualty field. In addition to providing support to the Claims Department, you will also have the opportunity to work side by side with experienced professionals who deliver the highest-quality services to our customers, helping them live safer, more secure lives.
Liberty Mutual has an exciting Technical Assistant position available in our Payments & Forms Department.
In this administrative role, you will provide a variety of administrative tasks, technical support, and customer service duties, such as gathering, organizing, validating, and/or entering data.
You will respond to routine correspondence, inquiries, and information requests, and resolve routine problems or escalating them as necessary.
Gathers and organizes data needed by obtaining information from systems, files, intranet, and/or by contacting other people inside or outside the Company.
Reviews and verifies information which may include source documents, policies, claims files, summons & complaints, salary data, etc.
Ensures completion and accuracy of data, paperwork, and/or forms.
Coordinates materials or special projects for staff which may include preparing material/reports, distributing, editing, formatting, and proofreading material.
Maintains records and data which may include entering into databases/servers, developing tracking systems/spreadsheets, setting up files, etc.
Ensures accuracy of the information and runs reports as needed.
Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies that may involve research and data collection.
Provides administrative support to technical staff which may include, creating documents, forms, spreadsheets, presentation material, etc.; reviewing incoming mail and determining the course of action; preparing and sending out form letters.
Fast Path Inside Property Claims Team Manager
A Claims Team Manager coaches and develops a team of 5-8 claims representatives/specialists responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent by assisting with the selection of top talent. The Team Manager promotes a culture of claims customer service excellence where all are committed to providing a differentiated customer experience.
This position will support the Central, Mountain, or West Coast time zone.
Responsibilities:
Leads and develops a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases.
Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations.
Proactively assists in selecting top talent, delivering continuous coaching, and rewarding and recognizing employees to reinforce behavior that ensures service excellence.
Monitors the work of team members to ensure reserves are adequately set and customer expectations are surpassed.
Analyzes any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if needed.
Promotes a culture committed to identifying process efficiencies to continuously improve how work is completed.
Resolves customer complaints, problems, and coverage questions that cannot be handled by team members.
Collaborates effectively with internal and external stakeholders including existing policyholders, the business community, and governmental agencies, to ensure compliance with regulatory and company standards.
Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.
Note: Currently, most of our employees are working remotely due to the COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work successfully from home. Following that, you may be asked to come into an office for collaborative activities with your team, as needed.
Location is flexible, but we prefer candidates in and around the following areas: (Indianapolis, IN; Plano, TX; Norfolk, VA; Orlando, FL; Las Vegas, NV; Tucson, AZ; Chandler, AZ; Liberty Lake, WA; Westborough, MA; Albany, NY; Marlton, NJ; Warrenville, IL; Suwanee, GA;) once the offices reopen.
Senior Auto Claims Adjusters assist policyholders when they need us most. As a licensed Senior Auto Claims Adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help –this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!
You’d be a great fit if you are:
An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer-centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process.
A Claims Professional: You should have a firm understanding of routine coverage and liability guidelines.
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our customers.
A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.
Responsibilities
Under moderate supervision, responsible for obtaining and maintaining essential information to handle complex (moderate) clear liability auto claims.
Show care and compassion to policyholders during their events.
Responsible for investigating, evaluating, negotiating, and settling claims.
Completes review of policy and accident details to determine coverage and damages owed.
May ensure the adequacy of reserves, confirm or deny coverage and liability, and advises policyholders and claimants as to the proper course of action.
Arranges for expert inspections involving a third party or potential fraud actions as needed.
Updates files and provides comprehensive reports as required.
Identifies and recommends referral of potentially fraudulent claims to the SIU.
Note: This is a remote position with compensation based on geographic location, skill and experience.
Job Summary:
As a member of the IT Labor Category team in Procurement, you will be responsible for the negotiations and contracting related to IT Labor. The Contracts Manager will partner with other procurement team members on project execution and will lead vendor negotiations on behalf of Liberty Mutual. Responsible for executing legal and risk requirements into all contracts. Responsible for proactively review any upcoming expiring contract and partner with business and IT stakeholders on future plans and then translate those requirements into a contract. Bring industry subject matter expertise from IT space to contracts for contractual terms and service level requirements.
Responsibilities:
Collaborate with Procurement Category team to effectively manage the IT Labor Category.
Proactively manage expiring contracts/Statements of Work (SoW) and partner with business stakeholders to properly disposition into a renewal or termination. Advise business stakeholders where there is an opportunity to improve Service Levels Agreements (SLAs) and rate-based and commercial improvements.
Leads negotiations with vendors on commercial terms including rate, as well as SLAs on all IT Labor contracts/SoWs.
Leads Master Services Agreement (MSA) negotiations with vendors and partners with legal and risk teams to lead to a final contract/SoW.
Advises business stakeholder teams on proper SLAs or measurement criteria based on contractual spend and type.
Works with Procurement team to create and execute Request for Proposals (RFPs) to find and select vendors.
Identify process improvement opportunities through the contracting process.
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