The following states/districts are excluded from eligibility at this time: Alaska, Arizona, California, Hawaii, Illinois, Kentucky, Louisiana, Michigan, Montana, Nevada, New York, Washington DC, West Virginia.USD-$37,100.00-–-$43,500.00-/-Year.
At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow. That’s why our company culture supports and champions each employee—helping you turn your passion into a rewarding profession. From comprehensive health and benefits to professional development opportunities, you’ll have access to the resources you need to pursue a meaningful career in an environment focused on openness, inclusion, trust, and respect. Read employee reviews, salaries, and benefits here
Responsibilities:
Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
Maintains and tracks accurate data in various computer systems.
Through our company paid 10-week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 8:00 am-4:30 pm, Monday through Friday. This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.
Our hours of operation are from Sunday through Saturday, 7:00 am-12:15 am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
Through our company paid 10-week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 8:00 am-4:30 pm, Monday through Friday. This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.
Responsibilities:
Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
Maintains and tracks accurate data in various computer systems.
The Gold Service program contributes to Safeco’s position as a leader in the independent agency channel. Through Gold, we provide industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.
At the heart of growing our program is you – our valued employee!
Our hours of operation are from Sunday through Saturday, 7:00 am-12:15 am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
Through our company paid 10-week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 8:00 am-4:30 pm, Monday through Friday. This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.
Responsibilities:
Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
Maintains and tracks accurate data in various computer systems.
Bilingual (Spanish)]
The Gold Service program contributes to Safeco’s position as a leader in the independent agency channel. Through Gold, we provide industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.
At the heart of growing our program is you – our valued employee!
Our hours of operation are from Sunday through Saturday, 7:00 am-12:15 am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
Through our company paid 10-week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 8:00 am-4:30 pm, Monday through Friday. This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.
Responsibilities:
Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
Maintains and tracks accurate data in various computer systems.
Southwest (Auto and Homeowner's
Candidates residing remotely will be considered, however, the ideal candidate will reside in one of our Southwest locations (Liberty Lake, WA or Chandler, AZ).
Responsibilities:
Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third-party subrogation.
Prepares for and attends trials, hearings, and conferences and reports to Home Office and local management on status.
Confers with trial counsel and prepares trial reports.
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims refer tasks to auxiliary resources as necessary, and advise as to the proper course of action.
Responds to various written and telephone inquiries including status reports.
Ensures adequacy of reserves.
Recommends reserve increases on cases in excess of authority.
Accountable for security of financial processing of claims, as well as security information contained in claims files.
Responsible for managing the practices and billing activities of outside and in-house counsel.
May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies.
May be involved in special projects and/or mentoring at the direction of local management.
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