Claims Specialist I, Claims Specialist II, Senior Claims Specialist I or Senior Claims Specialist II, depending on experience. AL, AZ, CO, FL, GA, IA, ID, IN, KS, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, PA, OK, OR, RI, SC, TX, UT, VA, VT, WA, WI.
since 1912, we've grown our organization into the sixth-largest global property and casualty insurer - based on the 2020 gross written premium - by maintaining our commitment to the belief that progress happens when people feel secure.
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Salary: USD-$51,101.00-–-$109,501.00-/-Year
As a Claims Adjuster, you’ll manage moderately complex first-party and third-party auto bodily injury claims from one of our rideshare customers. You will ensure customer needs are met while handling the claim by reviewing coverage, investigating, determining liability, adjusting reserves, evaluating value, crafting our defense, and/or negotiating a settlement. We are looking for individuals with strong communication, negotiation, and customer service skills to interact with drivers, claimants, attorneys, and legal partners, as well as our customers. We provide comprehensive training, along with ongoing on-the-job coaching and development.
**Weekend hours required
Please note this is a range posting open to be filled as a Claims Specialist I, Claims Specialist II, Senior Claims Specialist I, or Senior Claims Specialist II, depending on experience.
Responsibilities:
Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses, and claimants, collecting and evaluating appropriate documentation and securing evidence, and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability, and damages; determine the need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate.
Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim.
Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company when appropriate.
May participate in conducting Suit Committees, Roundtables, Arbitrations, Mediations, and field investigations.
Will be prepared to present claim reviews and updates to customers as needed.
Performs other duties as assigned.
Salary: USD-$46,501.00-–-$56,800.00-/-Year
Provides timely and accurate guidance and service to policyholders and sales representatives for a variety of insurance products, plans, and programs. Identifies and responds to customer needs to ensure high customer satisfaction, growth, and retention of business.
Responsibilities:
Provides exceptional customer service by responding promptly to all inbound calls or written inquiries regarding Flood, Wind, and other products and services.
Builds rapport with each customer, both internal and external, and actively listens and responds to requests. Works to retain policyholders who inquire about canceling through open listening, negotiating, and policy review of customer issues.
Quotes, binds, services, and renews all Wind policies.
Works with third-party companies, including FEMA, CEA, and Wind Associations to provide resolution to complicated/elevated situations.
Exercises initiative and judgment while researching and solving complex customer complaints and issues.
Works with other departments to resolve standard and more complex service issues. Point-of-reference for technical/procedural information for Sales and Service personnel.
Support sales initiatives and sales personnel as appropriate. Assists sales with building strong customer relationships and makes recommendations for improvements.
Processes policyholder transactions accurately and within Customer Response Center established time standards.
Handles verbal complaints, including effectively managing difficult customer interactions, with some monitoring and coaching.
Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results.
Proficiently utilizes online reference materials to provide confident, accurate, and efficient customer service. Develops and maintains product, procedural and technical systems knowledge. Responsible for satisfying ongoing continuing education (C.E.) requirements in order to maintain necessary P&C license.
Consistently looks for opportunities to drive continuous improvement to enhance performance and customer experience.
Provides training and guidance to new employees and cross-functional teams on customer satisfaction skills and allocates and monitors daily workflow. Research and resolve backlogs. Enthusiastically supports and pilots new initiatives within the department. Acts as a leader within the department for supporting change and office or department programs and contests.
(Base Plus Uncapped Commission)Salary: USD-$54,100.00-–-$87,900.00-/-Year
Note: At this time, most of our employees are working remotely due to the COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work successfully from home. Following that, you may be asked to come into an office for collaborative activities with your team, as needed.
Location is flexible, but we prefer candidates in and around the following areas: (Indianapolis, IN; Plano, TX; Norfolk, VA; Orlando, FL; Las Vegas, NV; Tucson, AZ; Chandler, AZ; Liberty Lake, WA; Westborough, MA; Albany, NY; Marlton, NJ; Warrenville, IL; Suwanee, GA;) once the offices reopen.
The Attorney Represented Bodily Injury Claims Specialist will manage, investigate and resolve Bodily Injury claims assigned, as well as assisting in providing service to policyholders.
Responsibilities:
Manages, investigates, and resolves unrepresented Bodily Injury claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third-party subrogation.
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims refer tasks to auxiliary resources as necessary and advise as to the proper course of action. Responds to various written and telephone inquiries including status reports.
Ensures adequacy of reserves.
Accountable for security of financial processing of claims, as well as security information contained in claims files.
Makes effective use of loss management techniques. Negotiates settlements with attorneys, claimants, and/or co-defendants. Arranges for expert inspections involving a third party or potential fraud actions as needed.
Updates files and provides comprehensive reports as required.
Salary: USD-$61,600.00-–-$85,900.00-/-Year
As a Water Claims Restoration Specialist, you will get the opportunity to use your mitigation/restoration experience along with your Xactimate estimating knowledge to negotiate with external vendors in a fast-paced environment while protecting the assets of the company. This position concentrates on the monitoring of vendor mitigation estimates, interacting with vendors to ensure proper mitigation, and creating alignment with mitigation vendors and the unit. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual. This is a remote position and any location will be considered. Must have the ability to work 10:30 am-7pm, as well as a weekend shift every two to three months. This position has the potential to offer a sign-on bonus. Responsibilities:
Accurately assess mitigation handling on a claim-by-claim basis.
Interact with program vendors within designated timeframes throughout the span of mitigation, ensuring proper mitigation.
Create alignment regarding policy and procedures within the unit and across vendors for handling losses.
Identify trends and share best practices across groups.
Monitor mitigation estimates and final bills to ensure they are correct.
Use Xactimate estimating software to adjust and reconcile mitigation estimates.
The rotational schedule will include a weekend shift every two to three months.
Salary: USD-$96,900.00-–-$138,900.00-/-Year
Under moderate direction, handles a book of excess/umbrella claims, throughout the entire claim’s life cycle. Responsible for conducting investigations, recommending adequate reserves, monitoring, documenting, and settling/closing claims in an expeditious and economical manner within prescribed authority limits for the line of business.
Responsibilities:
Analyzes investigate and evaluate the loss to determine coverage and claim disposition. Utilizes Claims systems to document claims and to diary future events or follow-up.
Within prescribed settlement authority for the line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at an appropriate level for claims outside of the authority level.
Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting.
Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review, and payment.
Monitors the case resolution process. Actively participates in mediations and arbitrations, within the limit of settlement authority.
Participates in Claims audit process.
May provide claims marketing services by participating in meetings with brokers, risk managers, and reinsurers.
As required, maintains insurance adjuster licenses.
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