International jobs
EMEA Job Openings
A 100% remote company, Acceleration Partners is committed to offering a supportive work environment with benefits that fosters a healthy workforce that is able to freely focus on their job
What Equipment Does This Company Provide?
You’re given an allowance to use technology, tools, or office equipment to help you do your job efficiently and effectively.
Ass Top 5 Job Responsibilities:
Acceleration Partners seeks an Associate to take ownership of:
Recruitment Execution – Work closely with the client team to identify opportunities for recruitment in the region. Develop recruitment lists based on the needs of your clients as well as the corresponding outreach emails.
Affiliate Communication, Support, and Outreach Execution - Respond to affiliates’ inquiries and troubleshoot issues.
General Account Maintenance - Collate evidence of paid exposure whilst ensuring campaigns are being activated by partners in a timely fashion.
Newsletter Execution - Draft and execute affiliate communications and newsletters.
Reporting- Generate weekly and monthly performance reports.
TOP 5 JOB RESPONSIBILITIES:
CLIENT SERVICE AND COMMUNICATION - Serve as a regular point of contact for clients’ strategic and account questions, lead weekly client calls, send account reporting and manage resulting follow-up questions and communications. Manage challenging client situations with guidance from senior colleagues. Provide superior client service, develop and nurture excellent client relationships. Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+.
ACCOUNT STRATEGY – Oversee successful client programs by developing effective strategies and tactical plans for achieving client goals. Proactively offering new and innovative ideas to the overall program strategy.
STRATEGY EXECUTION – Execute effective affiliate recruitment, activation, and optimization strategies that align with the goals of the client. Perform general account management and monitor for fraud and affiliate compliance.
REPORTING AND ANALYSIS - Provide clients with regular reporting, analyze data to find opportunities, and identify issues. Develop strategic program plans and present resulting data-driven insights and recommendations to clients.
NEW OPPORTUNITIES - Finds and acts on relevant publisher development opportunities to activate these new publishers in client programs. Able to think outside of the box to present new and interesting opportunities to clients.
TOP 5 JOB RESPONSIBILITIES:
CLIENT SERVICE AND COMMUNICATION
- Serve as a regular point of contact for clients’ strategic and account questions, lead weekly client calls, send account reporting and manage resulting follow-up questions and communications. Manage challenging client situations with guidance from senior colleagues. Provide superior client service, develop and nurture excellent client relationships. Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+.
ACCOUNT STRATEGY –
Oversee successful client programs by developing effective strategies and tactical plans for achieving client goals. Proactively offering new and innovative ideas to the overall program strategy.
STRATEGY EXECUTION –
Execute effective affiliate recruitment, activation, and optimization strategies that align with the goals of the client. Perform general account management and monitor for fraud and affiliate compliance.
REPORTING AND ANALYSIS -
Provide clients with regular reporting, analyze data to find opportunities, and identify issues. Develop strategic program plans and present resulting data-driven insights and recommendations to clients.
NEW OPPORTUNITIES -
Finds and acts on relevant publisher development opportunities to activate these new publishers in client programs. Able to think outside of the box to present new and interesting opportunities to clients.
OP 5 JOB RESPONSIBILITIES:
Manage the day-to-day relationships and overall communication with top-performing publishers currently part of the AP portfolio; identify new partnership opportunities and areas of optimization to drive revenue growth
Research high revenue potential publishers and perform outreach for recruitment into AP programs
Strategize with new and existing publishers to develop out of the box ideas to activate partnerships and maximize sales
Manage inbound publisher requests and identify recommended partners in specific verticals, etc.
Present and sell new publisher opportunities and provide updates on existing opportunities to our clients.
Articulate builds online training apps loved by 99 of the Fortune 100
We are changing the way the world learns with products that make it easy to create, distribute, and manage online training that delights learners. More than 112 million learners in 161 countries have learned new skills, gained new insight, and received career-boosting training made possible by Articulate apps.
We’re looking for the experienced UK or Ireland-based customer success pro to join our growing Articulate 360 team. Our CSMs work with customers throughout their post-sales journey to make sure customers are successful with Articulate 360.
As a 360 CSM, you’ll be responsible for building relationships with our international customers and guiding them through onboarding, adoption, engagement, growth, and renewal. You’ll also partner with our international sales counterparts to identify and execute strategic opportunities within key accounts.
Articulate is looking for a Customer Support Engineer to join our fantastic team. Do you want to help customers solve challenging technical problems at an organization that invests in making customer support amazing? If so, we’d love to hear from you!
You’re a sharp, knowledgeable technician with a genuine love for people that lets you solve the toughest problems. You’re a recognized resource and go-to for friends, family, and coworkers. You’re passionate about owning and resolving cases yourself, but humble enough to know when to ask for help. And you’re flexible, collaborative, open to feedback, proactive, and able to manage problems from start to finish.
Chili Piper is the most advanced scheduling software for B2B revenue teams, helping them Increase conversion rates, customer satisfaction, and team. Chili Piper hires in 22 Countries 84 Cities.
Most positions are full-time employee positions with employee benefits. Including.
· Unlimited Vacation
· 401k Plan.
· Health, Dental, and Vision Insurance
· You can work from anywhere.
· Will provide equipment need to complete your job.
Engineering
*** Please note: This role is non-US only. ***
What You'll Do
Build API to multi-tenant backend services to enable easy access by internal applications, clients, and partners
Continuously integrate and ship code into the cloud environment
Develop applications from the ground up using a modern technology stack such as Scala, Akka, Play NoSQL
Participate in defining the architecture of modern tools and runtime for operating your code such as GCP, Docker, Kubernetes
Work directly with Product Owners to deliver products in a collaborative and agile environment
As a part of a growing team, you will collaborate with engineers throughout our organization and technology stack to build products that are revolutionizing the way our clients achieve their business goals
*** Please note: This role is non-US only. ***
Job Description
Chili Piper is seeking talented, motivated engineers to join our fully remote team building interactive data applications. As a part of our growing back-end team, you will collaborate with others throughout our organization and technology stack to build products that are revolutionizing the way our clients achieve their business goals.
On the back-end team, we invite you to bring your experience and perspective to conversations about the future growth of our applications and environment. We work closely together, with a healthy and non-combative review process aimed at improving code as well as developing each other’s skills. In short, we strive to write solid, thoroughly tested, and readable code; and we are seeking a new contributor to our already highly effective team.
Responsibilities
Build API to multi-tenant backend services to enable easy access by internal applications, clients, and partners
Continuously integrate and ship code into the cloud environment
Develop applications from the ground up using a modern technology stack based on Kotlin server stack
Participate in defining the architecture of modern tools and runtime for operating your code such as GCP, Docker, Kubernetes
Work directly with Product Owners to deliver products in a collaborative and agile environment
*** Please note: This role is non-US only. ***
Job Description
Chili Piper is seeking talented, motivated engineers to join our fully remote team building interactive data applications. As a part of the growing front-end team, you will work with designers to constantly improving our users’ experience. You will also collaborate with others throughout our organization and technology stack to build products that are revolutionizing the way our clients achieve their business goals.
On the front-end team, we feel strongly about developing solutions that are both technically and aesthetically sound. We invite you to bring your experience and perspective to conversations about the future growth of our applications and environment. We work closely together, with a healthy and non-combative review process aimed at improving code as well as developing each other’s skills. In short, we strive to write solid, thoroughly tested, and readable code; and we are seeking a new contributor to our already highly effective team.
What You'll Do
Participate in technical planning & requirements gathering phases including Design, code, test, troubleshoot, and document engineering software applications.
Ensuring that technical software development process is followed on the project, familiar with industry best practices for software development.
Develop applications in languages including React JS
Demonstrate the ability to adapt and work with team members of various experience levels.
Translating designs and wireframes into high-quality code.
InVision is the platform for inclusive collaboration within digital product design and development. More than 7 million people use InVision to power a repeatable and streamlined design workflow. That includes tens of thousands of organizations, including 100% of the Fortune 100.
What you’ll do:
Prioritize, directly respond to, and engage qualified customer support inquiries and requests via email, phone, or video conferencing, live chat, social media, and internal channels.
Compare, analyze, qualify, and escalate bug reports and feature requests to appropriate teams.
Directly engage and collaborate with Engineering teams to quickly resolve customer issues or reported bugs.
Act as quality assurance for escalations and technical backbone and resource for internal, customer-facing teams.
Share industry best practices on web/mobile design practices and tools with customers
Perform and monitor data migrations including retrying of transient failures, alerting the Engineering on-call of issues that put multiple migrations at risk of permanent failure, marking finalized success/failure to trigger emails to customers, and reporting results and escalating blocking issues with team
Project work that may include developing and maintaining internal and customer-facing technical documentation, writing macros, auditing bugs or feature requests, testing new features, developing training to prepare for new feature releases or other projects that would benefit our customers and Customer Solutions.
What you’ll bring:
You possess excellent written and verbal communication skills.
You're a natural-born evangelist with infectious enthusiasm and you genuinely relish troubleshooting and problem-solving complex puzzles.
You have knowledge of design practices (UI, UX, research, testing).
You’ve demonstrated technical support experience or experience serving as quality assurance for escalated customer requests and bugs, preferably in a SaaS B2B setting.
Ability to think on one’s feet, learn a complex product inside and out, diagnose and troubleshoot technical issues, and discover creative methods to resolve customer issues.
Demonstrable experience documenting replication steps for complex technical issues.
Knowledge in supporting web technologies such as JavaScript and JS frameworks (React, Angular, Vue).
Ability to read and interpret error logs.
You’re located in the EMEA region and able to work a 40-hour workweek during local business hours M-F to provide support for our customers.
Versed in agile development methodologies and best practices.
Familiarity with modern ticketing, customer engagement, and CMS solutions within customer service environments (Zendesk, Desk.com, Help Scout).
Previous InVision experience and expert knowledge of design tools (Sketch, Adobe XD, Photoshop, Studio, Figma) are a plus
What you'll do:
Partner with Customer Success, Marketing, and Solutions Consulting to drive value to our clients and identify further growth potential.
Develop upsell & cross-sell business opportunities through proactive efforts.
Educate and advise customers on the value of bringing multiple stakeholder teams (engineers, etc.) in the InVision connected workflow.
Initiate discussions on design systems and the value of a centralized management system (InVision DSM)
Manage full sales cycles in a consultative manner.
What you'll bring:
You have a high intellect and outstanding communication skills (you will need a quick mind to assess information and influence your culturally diverse set of customer buyers)
You are someone who pursues your goals with energy, commitment, and process, sharing openly and collaborating well with others.
Your work ethic is second to none, and you love looking for ways to go above and beyond your role to help others and drive a positive impact across the business.
You can be a great team player, despite working remotely. This means sharing actively and openly to positively influence our culture and team.
What you'll do
Partner with Customer Success, Marketing, and Solutions Consulting to drive value to our clients and identify further growth potential.
Develop upsell & cross-sell business opportunities through proactive efforts.
Educate and advise customers on the value of bringing multiple stakeholder teams (engineers, etc.) in the InVision connected workflow.
Initiate discussions on design systems and the value of a centralized management system (InVision DSM)
Manage full sales cycles in a consultative manner.
What you'll bring:
Motivation and passion to work tirelessly in the pursuit of delivering outstanding results on a consistent basis
Welcoming the challenge of creating new opportunities for an exciting company that’s transforming how organizations design digital products and services
Understanding of why people buy technology at different levels of an Enterprise business, and ability to qualify the difference between those types of champions through a sales process, and ability to tailor the approach to those conversations and processes
Strength in helping customers quantify the impact of their work and elevating their value within an organization
A proven understanding of a complex sales cycle and pride in constantly measuring, improving, and scaling a sales process to achieve great results.
What We Do
Our developer-friendly full-spectrum software supply chain management platform helps more than 1,500 organizations and 15 million software developers simultaneously accelerate innovation and improve application security.
Customer success Positions
Customer Success Engineer - DevOps- Australia – Remote
What our CSEs do
Coach and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
Discover and analyze gaps in the customer experience, identifying early warning signals, and working with cross-functional teams to address them.
Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
What we are looking for
Our CSEs come from many different backgrounds, including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While the paths are different, they all share the following:
Broad knowledge of current software development life cycles and the tooling that development organizations use to build applications.
Well-honed project management and organizational skills
Desire to build long-term relationships and help our customers be successful.
Ability to travel. Although this position is a 100% remote role, we expect that travel to customer locations will be 35%.
Customer Success Engineer - DevOps Singapore - Remote
Why this role matters
Our customers are software developers, security officers, and DevOps managers. We offer them subscriptions to valuable software that works. As long as our customers value their investment, they will continue to renew and expand their deployments.
Fortunately, our customers trust Sonatype and value their investments. This is demonstrated by our 90%+ renewal rate -- one of the highest renewal rates in the software subscription business. We are also proud of receiving a coveted 2021 Gainsight GameChanger award for our outstanding customer services. But we choose not to rest on our laurels. If our customers are not optimized, adequately deployed, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices - it will inhibit our mutual ability to achieve success. That is why this role is so important.
What our CSEs do
Coach and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
Discover and analyze gaps in the customer experience, identifying early warning signals, and working with cross-functional teams to address them.
Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
Ensure customers are SUCCESSFUL and DELIGHTED with on-type products and services, not merely satisfied.
What we are looking for
Our CSEs come from many different backgrounds, including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While the paths are different, they all share the following:
Broad knowledge of current software development life cycles and the tooling that development organizations use to build applications.
Well-honed project management and organizational skills
Desire to build long-term relationships and help our customers be successful.
Ability to travel. Although this position is a 100% remote role, we expect that travel to customer locations will be 35%.
Canada - Remote
Who you are and what you’ll do
You are an experienced Front End Engineer with an eye for design.
You enjoy creating thoughtful user experiences and solving interesting problems.
You have the interest and ability to learn new languages, as needed, for project work.
You will be a member of the Customer Experience Engineering team, designing and developing customer-facing properties and internal tools.
What skills you need
You have 3+ years of front-end development experience in Javascript.
You are proficient in one or more of the modern Javascript frameworks.
You are proficient in Web Standards (HTML5, CSS3 [transitions, animations, behaviors])
You have essential experience with design tools, such as Sketch, Photoshop, Illustrator, Zeplin, Adobe, etc.
Strong collaboration skills to work with cross-functional delivery teams on project
A portfolio of your work that you can share with us
Nice to Have
Detailed knowledge of cross-browser UI issues
Reside in AST, EST, or CST time zones
Marketing Positions
Australia -Sydney office, Choice of PC or Mac to work on.
Responsibilities
Driving attendance and engagement to marketing programs.
Qualifying MQLs and converting to Sales Accepted Leads (SAL’s) for the field sales team by booking Discovery Calls.
Approximately 50% inbound and 50% outbound SDR motion for ANZ and ASEAN Regions.
Developing outbound creative strategies for engaging and nurturing your own prospects using content, email, phone, and social media.
Proactively seeking new business opportunities, generating qualified leads, and building your own contact database through research and profiling.
Contributing to conversion and pipeline goals by identifying early-stage opportunities for the sales teams with decision-makers.
Proactively using contact intelligence technology such as Hubspot, Drift, Zoom, and Outreach to get full insight into a lead’s history and intent before picking up the phone.
Tuning qualification conversations based on MQL lead source, campaign, seniority, and persona.
Sharing best practices amongst the SDR team.
About You
A minimum of 1 year prior SDR, BDR, or SDR experience, preferably within the technology industry.
Prior experience cold calling and generating new leads.
Acute attention to detail, and you seek pride in your work.
Excellent communication and interpersonal skills.
Motivated by individual and team achievement as well as able to operate under minimal supervision.
Highly organized and able to work in a fast-paced environment.
A strong desire to grow your career in sales.
BA/BS degree or equivalent practical experience.
Fluent in Mandarin is a plus.
Are you an Australian citizen or have Australian residency.
Benefits
Uncapped commission and overachievement incentives.
Our philosophy is to develop our people and promote from within.
Successful candidates can expect accelerated career progression into Sales and Management Regular Sales Training and development supported by learning paths and Sales Enablement team.
Working with market-leading sales & prospecting intelligence tools.
Choice of PC or Mac to work on.
Opportunity to attend our Company Kick-Off!
Required Skills- Canada only
Deep Java backend experience
Strong knowledge in algorithms and data structures
Database and data manipulation skills working with relational or non-relational models.
Strong ability to select and integrate appropriate tools, frameworks, systems to build great solutions.
Deep curiosity for how things work and desire to make them better.
Legally authorized to work (without sponsorship) in Canada and are currently residing in Canada.
Desired Skills Experience in Angular, REACT or other JavaScript frameworks is a plus.
Things that we are proud of
Fast Company Top 50 Companies for Innovators 2018, 2019, and 2020
2019 Best Places to Work Washington Post and Washingtonian
2019 Wealthfront Top Career Launch Company
EY Entrepreneur of the Year 2019
Diversity & Inclusion Working Groups
What our CSEs do
Coach and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
Discover and analyze gaps in the customer experience, identifying early warning signals, and working with cross-functional teams to address them.
Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
What we are looking for
Our CSEs come from many different backgrounds, including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While the paths are different, they all share the following:
Broad knowledge of current software development life cycles and the tooling that development organizations use to build applications
Well-honed project management and organizational skills
Desire to build long-term relationships and help our customers be successful.
Ability to travel. Although this position is a 100% remote role, we expect that travel to customer locations will be 35%.
Customer Success Engineer - DevOps Canada Remote
What our CSEs do
Coach and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
Discover and analyze gaps in the customer experience, identifying early warning signals, and working with cross-functional teams to address them.
Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
What we are looking for
Our CSEs come from many different backgrounds, including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While the paths are different, they all share the following:
Broad knowledge of current software development life cycles and the tooling that development organizations use to build applications
Well-honed project management and organizational skills
Desire to build long-term relationships and help our customers be successful.
Ability to travel. Although this position is a 100% remote role, we expect that travel to customer locations will be 35%.
What our CSEs do
Coach and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
Discover and analyze gaps in the customer experience, identifying early warning signals, and working with cross-functional teams to address them.
Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
What we are looking for
Our CSEs come from many different backgrounds, including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While the paths are different, they all share the following:
Broad knowledge of current software development life cycles and the tooling that development organizations use to build applications
Well-honed project management and organizational skills
Desire to build long-term relationships and help our customers be successful.
Ability to travel. Although this position is a 100% remote role, we expect that travel to customer locations will be 35%.
No one is going to tell you when to get up in the morning or dole out a bunch of small tasks for you to do every single day. Members of Sonatype's Product organization have the internal drive and initiative to make the product vision a reality. Flow should be the predominant state of mind.
Required Skills
· Deep Java backend experience
· Strong knowledge in algorithms and data structures
· Database and data manipulation skills working with relational or non-relational models.
· Strong ability to select and integrate appropriate tools, frameworks, systems to build great solutions.
· Deep curiosity for how things work and desire to make them better.
· Legally authorized to work (without sponsorship) in Canada and are currently residing in Canada.
Desired Skills
· Experience in Angular, REACT, or other JavaScript frameworks is a plus.
What do you bring
Proficiency in the following:
Web Standards (HTML5, CSS3 [transitions, animations, behaviors])
CSS Compilation (SASS, Webpack)
ARIA & accessibility best practices
JavaScript, TypeScript (core and frameworks/libraries such as React.js)
Automated Testing, Continuous Integration, Visual Testing
Detailed knowledge of cross-browser UI issues
Ability to clearly communicate innovation and design concepts to clients and colleagues using the methods & tools that best illustrate them
Actively participate in brainstorming, user testing, and client feedback activities with users, clients, and team members
Basic experience with design tools, such as Sketch, Photoshop, Illustrator, Zeplin, Adobe, etc.
Requirements to apply:
A portfolio of work that shows us how you solve problems.
5+ years of experience as a Front End Engineer, Web Developer, Design Technologist, or comparable role
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