InVision is the platform for inclusive collaboration within digital product design and development. More than 7 million people use InVision to power a repeatable and streamlined design workflow. That includes tens of thousands of organizations, including 100% of the Fortune 100.
Positions in: Customer Solutions & Customer Support
What you’ll do:
Set, plan, and implement community-based strategies to drive customers to scalable communications channels, self-serve content, and peer-to-peer engagement
Identify, measure, and report on community health KPIs, impact metrics, resourcing, and overall feedback
Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency
Leverage the Support Community to address needs of free, self-serve, and “marketing-driven” customer success customers in a 1:many model
Identify and nurture relationships with community “Ambassadors” and external partners to improve and promote the customer community
Coordinate with Support Managers to cross-train and schedule resources for community moderation, document community moderation processes and establish escalation paths to operationalize day-to-day community management Directly respond as needed to engage qualified customer inquiries and requests
Manage tech-touch educational resources through InVision's LMS to provide educational resources to drive adoption and activation at scale
What you’ll bring:
3+ years experience of professional community management experience for technology or design-focused user base
Familiarity with the Zendesk Guide (formerly Help Center) content platform and framework and demonstrated experience building a framework for knowledge management and familiarity with knowledge-centered support best practices
Experience leveraging customer engagement programs to increase SaaS business drivers
Highly organized with strong project/program management skills with the ability to solve complex problems by building scalable processes, systems, and solutions
Exceptional written and verbal communication skills
Proficiency with CSS, HTML, and Javascript for the purposes of content authorship
Previous InVision familiarity/experience, familiarity with Google Analytics or similar web analytics tools, and experience with design tools like Sketch, Adobe Photoshop, & Adobe Illustrator are a plus.
Positions in Marketing
What you’ll do:
We’re seeking a content manager who is self-motivated and has a strong writing ability to develop and implement best-in-class content that connects and compels our target audience.
The successful candidate will focus on the support and growth of existing content vehicles/channels, as well as the development of new marketing campaigns and content types. Areas of focus will include:
Gated content (Handbooks, guides, tip sheets)
Webinars/Events
Emails (customer nurture/retention)
Account-based marketing
Case studies
Blog posts
Sales and Customer Success enablement materials
Work closely with Product Marketing Managers to ensure product messaging is effectively conveyed through content efforts
Work closely with Field Marketing and Sales to uncover potential content opportunities that advance the business objectives
The successful candidate must develop an uncanny understanding of, and empathy for, our customers, their needs/desires, and their experiences within our product ecosystem
Own the impact of their efforts and determine appropriate metrics and goals tied to content
Work in tandem with marketing operations, design, and development teams to develop and launch new content
Manage and own the outcomes for all phases of a content project or campaign
Present and communicate results on a frequent, recurring basis
What you’ll bring:
Minimum 5 years of experience in content and online marketing. Experience working in a B2B tech/SaaS company is highly preferred
Must have exceptional writing skills, with the ability to creatively and appropriately convey our brand narrative through various content types and marketing channels
Must be able to communicate the potential impact content has on business outcomes, and align efforts towards that end. This includes an understanding of marketing metrics and analytics and the ways to help make data-informed decisions
Strong communication skills — can own any or all of the ideation, creation, and execution process, providing clear written and in-person communication along the way
Has experience managing projects and teammates. Past colleagues would say they respected, and enjoyed working with, the candidate
Has the ability to work well under pressure and deadlines
Is able to independently execute on stated goals and requirements and confidently determine the best path to reach them
Is able to work successfully in a remote environment.
What you’ll do:
Form our customer advocacy and customer reference programs that will best celebrate and elevate our customer’s successes on InVision Enterprise
Serve as the central gatekeeper for all customer asks, document acts of customer advocacy, and reward customer advocates, ensuring we aren’t over or underutilizing advocates
Manage the approved use of customer logos across InVision content and web properties
Foster human relationships with clients, including clear two-way communication and a delightful experience for them as advocates.
Collaborate with the global customer success organization to develop an understanding of our most influential customer narratives to inform our content strategy
Optimize and streamline all review sites to assure InVision’s brand is represented positively by those using InVision Enterprise and by driving an increase to the volume and quality of reviews on popular sites such as G2, TrustRadius, and Capterra
Support Content Marketing by building a pipeline of customer stories that can then be turned into content such as Case Studies, Webinars, Quotes, and Templates, and gather testimonials that will best enable and support our sales organization
Analyze and evaluate the impact of your programs and campaigns in an easy-to-understand language for cross-functional audiences
What you’ll bring:
Minimum 5 years of customer marketing experience in a B2B SaaS organization
Experience tying customer marketing strategy to sales performance outcomes
Ability to partner and inspire cross-functional teams to spearhead complex marketing problems
High level of comfort working autonomously; this role will require entrepreneurial thinking by someone who feels comfortable creating new strategies and executing new solutions
Excellent communicator with experience partnering with sales, customer success, and content marketing.
Naturally collaborative — loves working cross-functionally and building relationships with teammates.
What you’ll do:
Research, report, and write 3-7 articles a week to be published on InVision’s properties.
Drive traffic to InVision’s editorial properties.
Raise the brand’s editorial profile.
What you’ll bring:
First-hand experience writing and reporting stories for the web under varying deadlines (hours, days, months) and using varying forms (short, long, journalistic, promotional)
Experience with digital product design and how digital products are built.
A strong understanding of product team challenges and how to scope out the best solutions.
A data-obsessed mind to iterate and improve.
The ability to explain highly technical, complex concepts succinctly and in a way that resonates with all product-related audiences.
3-5 years in web editor or writer roles
Experience writing about digital design or for the tech community
Solid understanding of digital storytelling
Demonstrated ability of analytical and critical thinking skills
Portfolio of work that includes the development of content for data visualization and graphics
Journalism training or experience
Experience with InVision products.
What you’ll do:
Conduct qualitative and quantitative research to form a deep understanding of the design platform landscape and InVision’s opportunities and risks.
Synthesize research and proactively communicate your perspective to InVision Executives and the Sales, Marketing, and Product organizations.
Create competitive positioning and messaging that guide our overall narrative and specific marketing programs.
Develop tools that support the selling process, including battle cards, feature and positioning comparisons, customer-facing roadmaps, and training.
Engage industry analysts and provide support on strategic sales deals, as the subject matter expert on the competitive landscape.
Provide input into roadmap planning based on the product gaps, competitive risks, and strategic opportunities you’ve identified.
What you’ll bring:
5+ years of relevant work experience, ideally 2+ in management consulting, competitive intelligence or corporate strategy roles
BA/BS degree required; MBA a plus
Experience working in the SaaS space and an understanding of the customer journey
Proven ability to analyze markets, products, and competitors, and translate that information into useful intelligence and sales tools.
Demonstrated ability to create differentiated positioning and messaging that resonates with potential customers, analysts, and other stakeholders.
Excellent written communication and a sharp eye for detail
A passion for design! You might not know the difference between rasters and vectors, but you appreciate the impact of great design.
What you’ll do:
Coordinate with Design and Engineering managers to assign and schedule incoming ad-hoc requests
Maintain project and campaign status reports for executive leadership
Support project owners in following well-established project management processes
Review incoming campaign and project requests, and coordinate with Marketing Design and Engineering teams to ensure deliverables are completed on time
Create and maintain a backlog of work in Jira for the Marketing Design & Engineering teams, aligned with projects and campaigns in Asana
Anticipate and remove blockers and dependencies for the Marketing Design & Engineering teams, escalating when necessary
Serve as Web Project Owner for projects involving updates to the marketing website:
Oversee requirements set by the execution team
Oversee estimation effort
Manage scope of deliverables
Oversee timeline set by the execution team
Manage QA process
What you’ll bring:
Quick learner, able to multi-task with minimal supervision
Strong organization skills and attention to detail
Self-motivated and thrives in a fast-paced, growth-oriented environment
Proficient in G-Suite
Familiarity with Jira, Confluence, and Asana is strongly preferred
Bonus for experience with Zapier and/or Javascript - not strictly necessary, but would be a big help!
Sales & Customer Success Position
What you’ll do:
Build a sales pipeline, both individually and in collaboration with extended teams (customer success, business development, marketing, support, etc)
Manage full sales cycle in a consultative manner
Build on and establish relationships through both inbound and outbound efforts
Partner with our teams to prove value and problem-solve for customers to help them to think about and see solutions to their business challenges
What you’ll bring:
Proven track record of exceeding quota
5+ years of full-cycle sales experience in a B2B SaaS vertical
Passion, enthusiasm, energy, humor, and the ability to convey this through phone and email communications
Ability to help people think about their problems differently and provide a solution.
What you’ll do:
Source, develop, and close Enterprise-level Freehand deals averaging over $100k+ ARR
Work collaboratively alongside InVision’s existing go-to-market teams (Sales, Customer Success, Renewal Managers, Business Development, Partnerships, Marketing, Product, etc.) to expand on and deliver the Freehand value proposition
Establish relationships with Senior Executives and IT Leaders across Fortune 500 accounts
Run discovery, product demonstrations, and partner with our Solution Consulting team to deliver successful solution validations
Partner with our Customer Success team to onboard Freehand deployments of 10,000+ users
Collaborate with Marketing to create and execute campaigns in an effort to drive Freehand pipeline growth
Share feedback with our Product, Design, and Engineering teams and help shape the product roadmap of Freehand
Implement new sales processes, plays, and practices to more effectively sell Freehand
Set a standard across professional development, sales execution, operational excellence, and performance
What you’ll bring:
Strong experience in managing complex Enterprise technology sales cycles (added benefit selling SaaS collaboration platforms)
Proven track record of consistently exceeding sales targets across a number of industries and buyer personas
Excellent collaboration skills and experience working across cross-functional teams
High intellect with outstanding written and verbal communication skills, as you will need to quickly assess information to influence executive buyers (attention to detail really matters)
Resilience and adaptability built from the experience of overcoming challenges personally and professionally will be paramount in navigating the endeavors that come with building a new market
Demonstrations of Leadership by going above and beyond your immediate role to deliver positive business impact
A scientific approach to testing hypotheses, experimenting with your sales motion and sharing those learnings with your peers to up-level the broader organization
Relentless self-development with a hunger to continually improve and openness to feedback and coaching
Discipline and proven experience with both CRM and sales processes to drive and optimize our sales cycle
An Entrepreneurial mindset to deliver innovation and a work ethic to pursue your goals with tenacious energy and commitment.
About the Team:
Our Enterprise team is an extremely collaborative, fast-paced, and the enthusiastic group responsible for securing net-new relationships and logos.
What you'll do:
Build a sales pipeline, both individually and in collaboration with extended teams (customer success, business development, marketing, support, etc)
Manage full sales cycle in a consultative manner
Build on and establish relationships through both inbound and outbound efforts
Partner with our teams to prove value and problem-solve for customers to help them to think about and see solutions to their business challenges
What you'll bring:
Proven track record of exceeding quota
2+ Experience selling into the US Government
5+ years of full-cycle sales experience in a B2B SaaS vertical
Passion, enthusiasm, energy, humor, and the ability to convey this through phone and email communications
Ability to help people think about their problems differently and provide solutions.
About the team:
InVision’s Global Renewals Team is an exciting new function focussed on building efficiency, scalability, and predictability into our customer lifecycle without compromising on customer experience. Renewal Managers play a critical role in InVision’s business, helping us secure up-for-renewal dollars and identify possible expansion opportunities at the time of renewal. We’re looking for a motivated, energetic, and process-oriented individual who is based in North America to join our Enterprise Sales Segment.
What you’ll do:
Lead the commercial buying process for 100+ customers per quarter in the Enterprise Sales segment
Manage contract negotiations to protect and retain customers who spend up to $50K annually
Partner with Account Executives and Customer Success Managers to understand customer priorities and challenges; prescribe solutions to further these goals
Identify up-sell and cross-sell opportunities among InVision customers
Represent InVision during a pivotal period in the customer lifecycle; understand and speak to InVision’s value proposition in an increasingly competitive and crowded market
What you’ll bring:
3+ years in a client-facing, pre or post-sales role (preferably in a SaaS environment)
High level of comfort speaking with executives at Fortune 500 companies
Proven track record of exceeding goals
Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow
Technical aptitude to master InVision’s platform Bias toward action
Highly organized - Renewal Managers are responsible for 100+ renewals per quarter
Team player mentality, prior closing experience, and exposure to design experience are a plus!
What you’ll do:
Source, develop, and close Freehand deals averaging over $25k+ ARR
Work collaboratively alongside InVision’s existing go-to-market teams (Sales, Customer Success, Renewal Managers, Business Development, Partnerships, Marketing, Product, etc.) to expand on and deliver the Freehand value proposition
Establish relationships with Senior Executives and IT Leaders across small and medium-sized accounts
Run discovery, product demonstrations, and partner with our Solution Consulting team to deliver successful solution validations
Partner with our Scaled Programs team to onboard Freehand deployments of 100+ users
Collaborate with Marketing to create and execute campaigns in an effort to drive Freehand pipeline growth
Share feedback with our Product, Design, and Engineering teams and help shape the product roadmap of Freehand
Implement new sales processes, plays, and practices to more effectively sell Freehand
Set a standard across professional development, sales execution, operational excellence, and performance
What you’ll bring:
Experience in a closing sales role (added benefit selling SaaS collaboration platforms)
Proven track record of consistently exceeding sales targets across a number of industries and buyer personas
Excellent collaboration skills and experience working across cross-functional teams
High intellect with outstanding written and verbal communication skills, as you will need to quickly assess information to influence executive buyers (attention to detail really matters)
Resilience and adaptability built from the experience of overcoming challenges personally and professionally will be paramount in navigating the endeavors that come with building a new market
Demonstrations of Leadership by going above and beyond your immediate role to deliver positive business impact
A scientific approach to testing hypotheses, experimenting with your sales motion and sharing those learnings with your peers to up-level the broader organization
Relentless self-development with a hunger to continually improve and openness to feedback and coaching
Discipline and proven experience with both CRM and sales processes to drive and optimize our sales cycle
An Entrepreneurial mindset to deliver innovation and a work ethic to pursue your goals with tenacious energy and commitment.
What you’ll do:
Identify and land new customers to join InVision’s Enterprise platform
Partner with Customer Success, Marketing, and Solutions Consulting to drive value to our clients and identify further growth potential
Develop new, upsell & cross-sell business opportunities through proactive efforts
Educate and advise customers on the value of bringing multiple stakeholder teams (engineers, etc.) in the InVision connected workflow
Initiate discussions on design systems and the value of a centralized management system (InVision DSM)
Manage full sales cycles in a consultative manner
What you’ll bring:
You have a high intellect and outstanding communication skills (you will need a quick mind to assess information and influence your culturally diverse set of customer buyers)
You are someone who pursues your goals with energy, commitment, and process, sharing openly and collaborating well with others
Your work ethic is second to none, and you love looking for ways to go above and beyond your role to help others and drive a positive impact across the business
You can be a great team player, despite working remotely. This means sharing actively and openly to positively influence our culture and team.
About the Team:
Our Enterprise team is an extremely collaborative, fast-paced, and the enthusiastic group responsible for securing net-new relationships and logos at a Mid-Market level.
What you’ll do:
Operate as a sales team leader within the Enterprise segment, partnering with various Sales leaders to develop specific strategies to scale both near term and long term
Implement target account sales and account-based marketing to Fortune 5000 companies
Personally manage and hire across a number of Enterprise sales functions
Work with internal resources to create and manage a scalable outbound prospecting structure - including template creation, account and contact targeting, testing, and scale
Oversee and operate a sales team of ~10 direct sellers, inclusive of onboarding, training, and scaling a direct selling team
Support Enterprise Account Executives by participating and leading in client meetings and engaging other corporate resources as required
Create and manage sales playbooks including onboarding and training documentation
Work with marketing to develop and optimize the multiple stages of the lead funnels - by source and sales touch-points
Report internally on sales activity and revenue forecast
Actively attract, recruit, and onboard top sales talent, while maintaining headcount targets
What you’ll bring:
Extensive experience with target account sales and account-based marketing
Extensive experience with transactional logo acquisition
Extensive experience selling into C-Level functions at Fortune 5000 companies
Proficient in new business and expansion motions
Demonstrated focus on a data-driven sales model
Ability to inspire and lead
Organization and project management skills
Bias towards immediate action and results
Ability to prioritize and multi-task with competing goals
Hardworking, persistent, dependable, positive, and enthusiastic.
What you’ll do:
Support and collaborate with our Sales team to establish and optimize sales processes
Serve as the trusted advisor and sales operations lead to area sales leaders.
Build our operational excellence through standard methodology sharing and process adoption across all users.
Develop scalable reporting and deliver actionable insights for the sales team on key revenue and performance metrics, such as pipeline generation, performance tracking, etc.
Assist in new hire onboarding, including provisioning new users, creating training materials, and territory management.
Drive Salesforce hygiene and governance.
Answer and troubleshoot Sales member questions or issues related to internal tools and processes
Lead project rollouts for new tools and processes that increase the efficiency and productivity of our sales team.
Monitor and review funnel and pipeline metrics weekly to ensure quality and accuracy
Ensure transactions comply with revenue recognition and business operational policies.
What you’ll bring:
3+ years of experience in a Revenue/Sales Operations role, or comparable experience
Proficiency in Salesforce
Excellent written and verbal communication skills
Ability to self-direct and self-motivated
Adaptable and comfortable with change and ambiguity
Ability to balance day-to-day needs with strategic priorities of the business.
Experience with BI tools such as Mode and Tableau is a plus
Experience with SQL is a plus
Experience with scripting languages like python or ruby is a plus.
About the Team:
Our Revenue Operations Team is a collaborative, fast-paced group of go-getters and go-givers driven by the desire to accelerate growth, provide predictability and drive full-funnel accountability. We tackle interesting problems, work collaboratively on scalable solutions, and relentlessly drive revenue to grow our business.
What you’ll do:
Support and collaborate with our Sales + Customer Success teams to establish and optimize processes.
Serve as the trusted advisor and operations lead to area sales and Customer Success leaders.
Build our operational excellence through standard methodology sharing and process adoption across all users.
Develop scalable reporting and deliver actionable insights for the Sales and Customer Success team on key revenue and performance metrics.
Assist in new hire onboarding, including provisioning new users, creating training materials, and territory management.
Drive Salesforce hygiene and governance.
Answer and troubleshoot Sales and Customer Success member questions or issues related to internal tools and processes
Lead project rollouts for new tools and processes that increase the efficiency and productivity of our Sales and Customer Success teams.
Collaborate cross-functionally with major stakeholders in Sales Ops, Biz Tech, Data Science, Marketing, Product, and others
Define and document key processes across the InVision Customer Lifecycle
Research and evaluate industry best practices in Customer Success / Sales that can be brought to InVision.
Assist with maintenance of InVision’s Gainsight instance, including system configuration, external integrations, reports, dashboards, and workflows
Complete data analysis with large data sets to gather insights required to make key business decisions, such as renewal data, CSM activity metrics, and others.
What you’ll bring:
2+ years of relevant work experience in a Revenue/Success Operations role or comparable experience at an established B2B SaaS company.
Proficiency in Salesforce and Gainsight
Excellent written and verbal communication skills
Strong analytical skills and an aptitude for working with data, e.g. Microsoft Excel, Google Sheets, SQL, and/or Tableau experience
Ability to self-direct and self-motivated
Adaptable and comfortable with change and ambiguity
Ability to balance day-to-day needs with strategic priorities of the business.
Critical thinking skills to translate sometimes ambiguous business needs into effective customer communications and solution
Experience with BI tools such as Mode and Tableau is a plus
Experience with SQL is a plus
Experience with scripting languages like python or ruby is a plus
Expert in “best practice” Customer Success processes, reporting, and analysis at a rapidly scaling company is a plus.
What you will do:
You will work cross-functionally to plan and coordinate new hires & ongoing training curriculums
We will ensure the CFT is delivered training that aligns with conversations and engagements they have with customers.
You will identify gaps in skills & knowledge and develop learning plans to fill those gaps
Optimize & Grow our onboarding program
Identify creative ways to foster cross-team sharing of knowledge & skills
Monitor metrics and performance indicators to ensure enablement programs are driving the desired impact
Assist with planning CFT IRL or other offsite events
Focus on automation and scale of our enablement programs to plan for growth
What you will bring:
2-5 years of experience in sales or success, sales or success operations -- InVision CFT experience highly desired
Consistent track record of leading complex projects with a combination of data-driven and experience-led inputs
Bias for action: driving new programs, obtaining cross-functional adoption, and ensuring on-time completion
Demonstrated skills in coaching, mentoring or supporting Sales/CS skills and processes
Work effectively in a highly ambiguous environment and within cross-functional teams across the organization
Proven communicator with exceptional written and verbal communications skills
Solid attention to detail; excellent organization skills with the ability to balance numerous projects and meet tight deadlines.
Jobs in Design
What you’ll do:
Take complex problems and distill them into solutions that are simple and easy to understand
Be a systems thinker, approaching each problem by considering how the elements in the experience interact with one another across multiple workflows
Oversee the user experience of products from discovery through launch as well as additional ongoing iterations
Take broad, conceptual ideas and turn them into useful and desirable customer experiences that are impactful for our business
Work closely with designers, product managers, engineering, and leadership in a highly collaborative environment to facilitate, lead, challenge, and build consensus on solutions
Give and solicit feedback from other designers in order to continually raise our bar for quality
Learn from a diverse international team and provide mentorship to other designers to fuel professional growth
What you’ll bring:
7+ years of relevant experience in the design of digital products that have been released to the market, with a proven track record of success
Proven experience delivering end-to-end (from brief to shipping) digital products within a cross-functional team environment with an iterative approach that leverages quantitative and qualitative measurement
Demonstrated ability to think at a high level about product strategy but also act–with speed and precision–to identify and deliver the tactical pieces that realize it
Thorough knowledge and experience across a range of design approaches and methodologies
A proactive initiative that identifies problems and acts on opportunities to improve the product offering
Excellent written & verbal communication and presentation skills
Strong collaboration skills across disciplines that drive change
Ability to manage and contribute to multiple projects concurrently.
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