100% remote positions in Management and Account Executive positions. Great has great benefits. Hopin provides your choice of computer, Mac/ Windows, monthly WiFi stipend, and $800 home set-up to candidates who are hired.
Hopin Offers
Competitive salary
Fully remote, global team
Flexible schedules
Laptop assigned, Mac or Dell (Windows)
Health Insurance Support
Parental Leave
Monthly Wi-Fi stipend
$800 USD for Home-Office set up
$1500 USD for Learning & Development
Hopin is an online event platform..Create immersive virtual, hybrid, and in-person event experiences for your audience, no matter where they are. 100% remote. Founded in 2019, Hopin brings brands and communities together around highly interactive and engaging experiences. We believe that people should have access to the conversations, moments, and ideas they care most about, no matter where they are. Through our highly scalable platform, participants are able to learn, engage, and connect from anywhere in the world.
The Role
Hopin is seeking a Customer Strategy and Operations Manager who is passionate about making users successful is analytical and thrives in deeply collaborative cultures. You will be supporting our Customer organization, acting as a thought partner, and driving execution for key organizational and company initiatives.
Responsibilities
Be a strategic partner to functional leaders in the Customer Organization to plan, evolve, and grow our go-to-market approach.
Define and continuously manage key performance metrics for the organization
Leverage data-driven and analytical approaches to identify customer experience gaps and commercial opportunities while developing a deeper understanding of our users
Find opportunities to automate manual processes and leverage 3rd party technology to improve customer experience and team efficiency
Drive implementation of operational improvements based on business priorities, data insights, and user feedback
About You
3+ years of strategy, analytical, and/or operations experience in SaaS companies
Passion for making customers and users successful
Demonstrated success driving complex decisions with limited and/or noisy data
Passion for visualizing and explaining data in meaningful and actionable ways
As comfortable synthesizing the big picture as digging into the minute details
Demonstrated project management and collaborative skills
Top-notch capability using spreadsheets / Excel
Nice to Have
Experience working at an early stage, hyper-growth startup
Management Consulting, Investment Banking or Internal Strategy experience
SQL, R, Matlab, and/or other relational database and statistical software
Looker, Tableau, and/or other data visualization software
Customer-facing experience in Sales, Customer Success and/or Support
MBA and/or PMP
Manager, Renewals Team - North America
The Role:
Hopin is seeking an energetic, customer-centric, and seasoned sales & customer success professional to lead a team of talented Renewal Managers. As more people participate in Hopin Events around the world, our demand continues to grow monthly. Your mission will be to coach, support, and grow a team of high-performing RMs who own the annual renewal process for all of Hopin’s customers.
This person will report directly to the Head of Renewals in the Customer Experience organization and be directly responsible for delivering successful outcomes in both retention rates and expansion at renewal.
Responsibilities:
Forecast retention and sales targets across renewal managers in multiple regions; coach and champion your team in their day-to-day - both in a customer-facing capacity as well as internally to optimize for efficiency and success
Partner with Customer Experience, Sales & Operations to scale near term and long term initiatives
Build process and corresponding documentation to centralize and standardize renewal best practices, playbooks, and decrease new team member ramp times
Leverage data to identify gaps in the current process and propose solutions to improve outcomes and influence change
Escalate difficult customer conversations across GTM and company leadership to ensure customer success
Gather voice of customer insights based on renewals conversation and share with GTM, Product, and company leadership to support the growth of Hopin
About You:
3+ years of people management experience for a quota-carrying team; track record of meeting and exceeding your targets
7+ years in sales, account management, or customer success
Fluent in value-based selling, negotiation, and retention best practices
Human-centric leadership approach with a solution-oriented philosophy for sales and customer success; you inspire and lead with empathy but don’t shy away from difficult conversations
Outstanding written and verbal communication skills, and excellent executive presence
You thrive in face-paced environments, demonstrate a bias toward action and results, and show resilience and leadership in times of ambiguity
Exceptional organization skills - you're used to juggling multiple priorities
Nice to Have:
Ideal candidates will have sales management experience at a SaaS business where they had to grow a team while growing the business. Having prior startup experience is essential
Previous experience working in the events industry
Previous experience with a video platform
Experience with Salesforce.
The Role
Hopin is seeking an Account Executive who is personable, self-driven, passionate, and ambitious! We’re looking for someone with sales experience and who is super excited to tell others about our virtual events platform. You will be working very closely with other fellow Account Executives to help close deals in many different verticals. At this time this role is demo-heavy due to the influx of leads coming through. As our teams evolve and grow though, you will then create new opportunities by prospecting and building relationships with potential customers.
We're excited to be working with someone who is highly motivated, a team player, comfortable in a fast-paced start-up environment and is happy to work with a remote team. You will wear many hats at times but will have a key role in our future growth and immediate responsibility. We move fast around here and ramp up very quickly. We trust each other to achieve high results, regardless of our work style and hours. We put our teams first before ourselves and strive to solve problems before they happen.
Responsibilities
Become an expert on the Hopin platform
Conduct product demonstrations on a daily basis to global prospects from a variety of industries
Respond to user support inquiries and emails
Own the full sales cycle from lead to close
Discover customer needs and communicate to prospects how Hopin can be a solution
Use our CRM system to provide metrics on leads
About You
3+ years of experience in Sales or Business Development
2+Experience in SaaS sales
Excellent presentation and public speaking abilities
Customer-facing experience
Fluent English speaker with outstanding written and verbal communication skills
Tech Savvy - love software, tech and am excited to learn about new software
Super motivated, can-do attitude, problem solver and excited by a fast-paced environment
University degree or 4 years of professional experience
The Role
Hopin is seeking an Account Executive, in the Midwest and Central Region of America, who is personable, self-driven, passionate, and ambitious! We’re looking for someone with sales experience and who is super excited to tell others about our virtual events platform. You will be working very closely with other fellow Account Executives to help close deals in many different verticals. At this time this role is demo-heavy due to the influx of leads coming through. As our teams evolve and grow though, you will then create new opportunities by prospecting and building relationships with potential customers.
We're excited to be working with someone who is highly motivated, a team player, comfortable in a fast-paced start-up environment, and is happy to work with a remote team. You will wear many hats at times but will have a key role in our future growth and immediate responsibility. We move fast around here and ramp up very quickly. We trust each other to achieve high results, regardless of our work style and hours. We put our teams first before ourselves and strive to solve problems before they happen.
Responsibilities
Become an expert on the Hopin platform
Conduct product demonstrations on a daily basis to global prospects from a variety of industries
Respond to user support inquiries and emails
Own the full sales cycle from lead to close
Discover customer needs and communicate to prospects how Hopin can be a solution
Use our CRM system to provide metrics on leads
About You
3+ years of experience in Sales or Business Development
2+Experience in SaaS sales
Excellent presentation and public speaking abilities
Customer-facing experience
Fluent English speaker with outstanding written and verbal communication skills
Tech Savvy - love software, tech and am excited to learn about new software
Super motivated, can-do attitude, problem solver, and excited by a fast-paced environment
University degree or 4 years of professional experience
The Role
Hopin is seeking an Account Executive who is personable, self-driven, passionate, and ambitious! We’re looking for someone with sales experience and who is super excited to tell others about our virtual events platform. You will be working very closely with other fellow Account Executives to help close deals in many different verticals. At this time this role is demo-heavy due to the influx of leads coming through. As our teams evolve and grow though, you will then create new opportunities by prospecting and building relationships with potential customers.
We're excited to be working with someone who is highly motivated, a team player, comfortable in a fast-paced start-up environment, and is happy to work with a remote team. You will wear many hats at times but will have a key role in our future growth and immediate responsibility. We move fast around here and ramp up very quickly. We trust each other to achieve high results, regardless of our work style and hours. We put our teams first before ourselves and strive to solve problems before they happen.
Responsibilities
Become an expert on the Hopin platform
Conduct product demonstrations on a daily basis to global prospects from a variety of industries
Respond to user support inquiries and emails
Own the full sales cycle from lead to close
Discover customer needs and communicate to prospects how Hopin can be a solution
Use our CRM system to provide metrics on leads
About You
3+ years of experience in Sales or Business Development
2+ years of experience in SaaS sales
Excellent presentation and public speaking abilities
Customer-facing experience
Fluent English speaker with outstanding written and verbal communication skills
Tech Savvy - love software, tech and excited to learn about new software
Super motivated, can-do attitude, problem solver, and excited by a fast-paced environment
University degree or 4 years of professional experience.
The Role
Hopin is seeking an Account Executive who is personable, self-driven, passionate, and ambitious! We’re looking for someone with sales experience and who is super excited to tell others about our virtual events platform. You will be working very closely with other fellow Account Executives to help close deals in many different verticals. At this time this role is demo-heavy due to the influx of leads coming through. As our teams evolve and grow though, you will then create new opportunities by prospecting and building relationships with potential customers.
We're excited to be working with someone who is highly motivated, a team player, comfortable in a fast-paced start-up environment, and is happy to work with a remote team. You will wear many hats at times but will have a key role in our future growth and immediate responsibility. We move fast around here and ramp up very quickly. We trust each other to achieve high results, regardless of our work style and hours. We put our teams first before ourselves and strive to solve problems before they happen.
Responsibilities
Become an expert on the Hopin platform
Conduct product demonstrations on a daily basis to global prospects from a variety of industries
Respond to user support inquiries and emails
Own the full sales cycle from lead to close
Discover customer needs and communicate to prospects how Hopin can be a solution
Use our CRM system to provide metrics on leads
About You
3+ years of experience in Sales or Business Development
2+Experience in SaaS sales
Excellent presentation and public speaking abilities
Customer-facing experience
Fluent English speaker with outstanding written and verbal communication skills
Tech Savvy - love software, tech and am excited to learn about new software
Super motivated, can-do attitude, problem solver, and excited by a fast-paced environment
University degree or 4 years of professional experience.
The Role
Hopin is seeking an Account Executive who is personable, self-driven, passionate, comfortable with technology, and ambitious! We’re looking for someone with sales experience and who is super excited to tell others about our in-person events platform. You will be working very closely with other fellow Account Executives who recently joined us from Boomset to help close deals in many different verticals. At this time, this role is demo-heavy due to the influx of leads coming through. As our teams evolve and grow, you will create new opportunities by prospecting and building relationships with potential customers.
We're excited to be working with someone who is highly motivated, a team player, comfortable in a fast-paced start-up environment, and excited to work with a remote team. You will wear many hats at times but will have a key role in our future growth and immediate responsibility. You will become an expert not only with the Hopin software offering but with the various hardware (i.e. printers, scanners) and consumables (badges, wristbands, lanyards) that our clients need to pull off a successful in-person event. We move fast around here and ramp up very quickly. We trust each other to achieve high results, regardless of our work style and hours. We put our teams first before ourselves and strive to solve problems before they happen.
Responsibilities
Become an expert on the Boomset platform including in-person-, virtual, and hybrid offerings
Conduct product demonstrations on a daily basis to global prospects from a variety of industries
Respond to user support inquiries and emails
Own the full sales cycle from lead to close
Discover customer needs (both software and hardware) and communicate to prospects how Hopin can be a solution
Meet both individual and team quarterly goals
Capture and communicate customer feedback to appropriate internal groups.
Use our CRM system to provide metrics on leads
About You
3+ years of experience in Sales or Business Development
2+ years experience in SaaS sales
Sales experience in the events industry is a plus
Excellent presentation and public speaking abilities
Customer-facing experience
Fluent English speaker with outstanding written and verbal communication skills
Tech Savvy - love software, tech and am excited to learn about new software
Super motivated, can-do attitude, problem solver, and excited by a fast-paced environment
University degree or 4 years of professional experience.
The Role
Hopin is seeking an Account Executive who is personable, self-driven, passionate, and ambitious! We’re looking for someone with sales experience and who is super excited to tell others about our virtual and hybrid events platform. You will be working very closely with other fellow Account Executives to help close deals in the trade show and large event verticals. At this time this role is demo-heavy due to the influx of leads coming through. As our teams evolve and grow though, you will then create new opportunities by prospecting and building relationships with potential customers.
We're excited to be working with someone who is highly motivated, a team player, comfortable in a fast-paced start-up environment, and is happy to work with a remote team. You will wear many hats at times but will have a key role in our future growth and immediate responsibility. We move fast around here and ramp up very quickly. We trust each other to achieve high results, regardless of our work style and hours. We put our teams first before ourselves and strive to solve problems before they happen.
Responsibilities
Become an expert on the Hopin platform
Conduct product demonstrations on a daily basis to global prospects who plan some of the world’s largest events
Respond to user sales inquiries and emails
Own the full sales cycle from lead to close
Discover customer needs and communicate to prospects how Hopin can be a solution
Use our CRM system to provide metrics on leads
About You
3+ years of experience in Sales or Business Development
2+ years of experience in event technology sales
Excellent presentation and public speaking abilities
Customer-facing experience
Fluent English speaker with outstanding written and verbal communication skills
Tech Savvy - love software, tech and am excited to learn about new software
Super motivated, can-do attitude, problem solver, and excited by a fast-paced environment
University degree or 4 years of professional experience
This person should be highly organized, have a track record in the delivery of a wide range of initiatives, have experience collaborating with cross-functional teams, and a passion for working in a hyper-growth environment. You must have a deep understanding of customer support technologies supporting SaaS in an agile environment with a proven track record of building teams.
Responsibilities
Oversee and run Support Ops for our 24/7 global, remote Support Team
Responsible for all workforce management planning including capacity planning and staffing
Oversee the outsource partner relationships and performance
Keep our team running smoothly with great process management
Optimize our multichannel strategy including Chat and email plus build additional channels to meet customers needs
Optimize and refine the data and content infrastructure for a multi-brand business
Create the successful integration of centralized services teams, establishing shared processes and policies to improve the customer experience and better enable the team
Partner with Strategy Ops to design and execute backend system technology improvements to reduce agent handle time
Develop strategies to increase the quality of service through VoC analysis
Deliver VoC insights to influence strategy & customer experience
About You
7+ years experience within a multi-channel contact center
3+ years experience with Support Operations
Experience managing and mentoring high performing, distributed teams
Super motivated, can-do attitude, problem solver and excited by a fast-paced environment.
Excellent at working with data, KPIs and spreadsheet-based analysis
Experience leading teams of manager-level employees
CRM platform experience (Salesforce, Zendesk)
Expert Excel/Google sheets proficiency
Experience developing executive-level communications
University degree or equivalent experience in a relevant field
Fluent English speaker with outstanding written and verbal communication skills
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