Customer Service Representative positions.$500- $750 Sign-on bonus Hiring in all US states.
Hillrom’s roots as a medical innovator date back to 1915 when Dr. Francis Welch and William Noah Allyn developed the world's first handheld, direct illuminating ophthalmoscope and established Welch Allyn. Their innovation paved the way for more advancements to help provide better patient care.
$750 SIGN-ON BONUS-Tier 1 Call Center; 11 am – 8 pm ET;
The role is office-based out of the formerly Welch Allyn branded products facility located in beautiful upstate New York in the bedroom community outside of Syracuse, Skaneateles Falls. Alternatively, we welcome virtual/remote from any US location.
BASIC FUNCTION AND PRINCIPAL RESPONSIBILITIES:
You will develop an extensive knowledge of new and existing Hillrom Front Line Care product lines and resource materials to serve customers through remote telephone technical troubleshooting while providing existing team support on Spot Vision Screener troubleshooting.
Process and provide customer support on technical troubleshooting; creating service notifications and complaints using SAP, while effectively using Google, CMS, and Knowledge Center
Demonstrate the ability to communicate effectively using technical terminology while relating to customers.
Answer questions on products and services including specifications, functionality, availability, and service requirements.
Complement the efforts of our sales and marketing teams, promote Hillrom products, offer special promotions, and engage in up-sell and cross-sell opportunities.
Ability to work with a cross-functional team & may mentor and coach others.
Remote Opportunity from any US Location) $750 SIGN-ON BONUS -
THE ROLE:
The Customer Service Representatives deal directly with our customers in a Call Center environment. The team provides order entry and potentially some basic technical product troubleshooting. We provide approximately 2 months of paid training followed by mentorship.
LOCATION:
The role is office-based out of the formerly Welch Allyn branded products facility located in beautiful upstate New York in the bedroom community outside of Syracuse, Skaneateles Falls. Alternatively, we welcome virtual/remote from any US location.
Hillrom’s hybrid work model enables employees to determine with their managers which days they can work remotely. It’s just one of the many ways Hillrom’s culture fosters quicker decisions, collaboration, connectivity, career development, and work-life balance.
BASIC FUNCTION AND PRINCIPAL RESPONSIBILITIES:
Provide pre-sale and post-sale support to distributors and end-users for Welch Allyn products
- To work in conjunction with the managers and salespeople to better serve customers, thus, generating an increase in sales.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under minimum supervision.
- Provide telephone support to customers in an efficient manner
- Support the Welch Allyn, Hillstrom, business for the areas and/or customers that they support
- Provide day to day support to allocated team members to meet customer requirements
- Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
- Answer customer questions on products and services.
$500 SIGN-ON BONUS IF YOU'RE HIRED BEFORE DECEMBER 31ST, 2021!
(Your sign-on award of $500.00 will be paid on the first paycheck after you have completed 90 days of employment.)
The Customer Care Center provides exceptional customer service in the healthcare industry. We are the primary contact for the renting of Therapy surface products and Movable Medical Equipment, as well as providing support for service employees and capital technical support after hours.
All representatives are expected to answer basic questions about products, rental contracts, billing, pricing, inventory availability, and general orders. The Customer Care Center Rep I is expected to be proficient in all Call Center activities and to maintain customer satisfaction in a demanding and changing medical field environment. The Customer Care Center Rep I reports to the Contact Center Customer Specialist Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:
Responsible for creating and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and changing due to customer expectations and product technology.
Answer basic technical and operational questions and provide information on product features and uses.
Maintain technical product knowledge to keep abreast of updates and changes by continued product training.
Responsible for the customers in the regions or skill sets assigned which includes ensuring familiarity with their customer’s business needs and that customer orders are managed with a high level of accuracy, customer service, and follow-through.
Identify issues and flag them for timely resolution. These issues may pertain to Call Center processes, service and sales functionality, or customer needs.
Answer customer questions regarding accessory items, pricing, and inventory availability.
Work with other team members, sales, and field service on specific issues with customers through the resolution of those issues.
$500 SIGN-ON BONUS IF YOU'RE HIRED BEFORE DECEMBER 31ST, 2021!
(Your sign-on award of $500.00 will be paid on the first paycheck after you have completed 90 days of employment.)
JOB SUMMARY:
The Customer Care Center provides exceptional customer service in the healthcare industry. We are the primary contact for the renting of Therapy surface products and Movable Medical Equipment, as well as providing support for service employees and capital technical support after hours.
All representatives are expected to answer basic questions about products, rental contracts, billing, pricing, inventory availability, and general orders. The Customer Care Center Rep I is expected to be proficient in all Call Center activities and to maintain customer satisfaction in a demanding and changing medical field environment. The Customer Care Center Rep I reports to the Contact Center Customer Specialist Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:
Responsible for creating and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and changing due to customer expectations and product technology.
Answer basic technical and operational questions and provide information on product features and uses.
Maintain technical product knowledge to keep abreast of updates and changes by continued product training.
Responsible for the customers in the regions or skill sets assigned which includes ensuring familiarity with their customer’s business needs and that customer orders are managed with a high level of accuracy, customer follow-through service, and follow-through.
Identify issues and flag them for timely resolution. These issues may pertain to Call Center processes, service and sales functionality, or customer needs.
Answer customer questions regarding accessory items, pricing, and inventory availability.
Work with other team members, sales, and field service on specific issues with customers through the resolution of those issues.
Should maintain a minimum of a Meets Expectations rating in Monitoring, unless Region associated, then an Exceeds Expectations should be maintained.
Customer Service Rep I (Thu/Fri/Sat/Sun/Mon - 1st shift 8:30am-5:00pm) -$500 SIGN ON BONUS-21125610
$500 SIGN-ON BONUS IF YOU'RE HIRED BEFORE DECEMBER 31ST, 2021!
(Your sign-on award of $500.00 will be paid on the first paycheck after you have completed 90 days of employment.)
Qualifications
ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:
Responsible for creating and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and changing due to customer expectations and product technology.
Answer basic technical and operational questions and provide information on product features and uses.
Maintain technical product knowledge to keep abreast of updates and changes by continued product training.
Responsible for ensuring familiarity with the customer’s business needs and that customer orders are managed with a high level of accuracy, customer service, and follow-through.
Identify issues and flag them for timely resolution. These issues may pertain to Call Center processes, service and sales functionality, or customer needs.
Work with other team members, sales, and field service on specific issues with customers through the resolution of those issues.
Should maintain a minimum of a Meets Expectations or higher rating in Quality Monitoring.
Must maintain a minimum of a Meets Expectations rating on Adherence to Schedule (Sick and Tardy), Adherence/Conformance, as well as other individual and team metrics.
$500 SIGN-ON BONUS IF YOU'RE HIRED BEFORE DECEMBER 31ST, 2021!
ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:
Responsible for creating and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and changing due to customer expectations and product technology.
Answer basic technical and operational questions and provide information on product features and uses.
Maintain technical product knowledge to keep abreast of updates and changes by continued product training.
Responsible for the customers in the regions or skill sets assigned which includes ensuring familiarity with their customer’s business needs and that customer orders are managed with a high level of accuracy, customer service, and follow-through.
Identify issues and flag them for timely resolution. These issues may pertain to Call Center processes, service and sales functionality, or customer needs.
Answer customer questions regarding accessory items, pricing, and inventory availability.
Work with other team members, sales, and field service on specific issues with customers through the resolution of those issues.
Should maintain a minimum of a Meets Expectations rating in Monitoring, unless Region associated, then an Exceeds Expectations should be maintained.
Must maintain a minimum of a Meets Expectations rating on Adherence to Schedule (Sick and Tardy) as well as other individual and team metrics.
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