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We partner with over 650 hospitals and 2,400 physician practices nationwide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
Work from Home Part-time position - 4-hour shifts between the hours of 5 AM - 11 PM
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of the unique benefits we offer include:
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required.
As a Call Center Agent, you are responsible for placing outbound calls to consumers and gaining approval from the right party consumers to transfer the call to a Customer Service Professional. WHAT WILL YOU DO IN THIS ROLE?
You will represent the organization as a top-notch service-oriented business.
You will transfer the consumer to appropriate parties, once approval has been obtained.
You will leave a message when the caller is not available.
You will use judgment in escalating unresolved issues to management.
You will Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
You will practice “Gung Ho” principles.
You will attend Privacy and Security Training, as required by the HIPAA Awareness Program, and comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
You will adhere to and support organizational IT&S standards, policies, and procedures.
You will perform other duties as assigned.
WHAT CAN WE OFFER YOU?
Schedule Flexibility (part-time: 20 hours per week/4 hour shift, Mon-Fri: 8 am-2 pm)
Pay Rate: $13.00 per hour non-negotiable
Clear career progression - start part-time and work your way up an exceptional team environment.
Qualifications
High School diploma or GED preferred
As a Call Center Agent, you are responsible for placing outbound calls to consumers and gaining approval from the right party consumers to transfer the call to a Customer Service Professional. WHAT WILL YOU DO IN THIS ROLE?
You will represent the organization as a top-notch service-oriented business.
You will transfer the consumer to appropriate parties, once approval has been obtained.
You will leave a message when the caller is not available.
You will use judgment in escalating unresolved issues to management.
You will Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
You will practice “Gung Ho” principles.
You will attend Privacy and Security Training, as required by the HIPAA Awareness Program, and comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
You will adhere to and support organizational IT&S standards, policies, and procedures.
You will perform other duties as assigned.
WHAT CAN WE OFFER YOU?
Schedule Flexibility (part-time: 20 hours per week/4 hour shift, Mon-Fri: 8 am-2 pm)
Pay Rate: $13.00 per hour non-negotiable
Clear career progression - start part-time and work your way up an exceptional team environment.
Qualifications
High School diploma or GED preferred
As a Call Center Agent, you are responsible for placing outbound calls to consumers and gaining approval from the right party consumers to transfer the call to a Customer Service Professional. WHAT WILL YOU DO IN THIS ROLE?
You will represent the organization as a top-notch service-oriented service-oriented business.
You will transfer the consumer to appropriate parties, once approval has been obtained.
You will leave a message when the caller is not available.
You will use judgment in escalating unresolved issues to management.
You will Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
You will practice “Gung Ho” principles.
You will attend Privacy and Security Training, as required by the HIPAA Awareness Program, and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
You will adhere to and support organizational IT&S standards, policies, and procedures.
You will perform other duties as assigned.
WHAT CAN WE OFFER YOU
Schedule Flexibility (part-time: 20 hours per week/4 hour shift, Mon-Fri: 8 am-2pm)
Pay Rate: $13.00 per hour non-negotiable
Clear career progression - start part-time and work your way up an exceptional team environment
Qualifications
High School diploma or GED preferred
Work from Home Part-time position - 4-hour shifts between the hours of 5 AM - 11 PM
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of the unique benefits we offer include:
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required
Work from Home Part-time position - 4-hour shifts between the hours of 5 AM - 11 PM
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of the unique benefits we offer include:
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required.
Work from Home Part-time position - 4-hour shifts between the hours of 5 AM - 11 PM
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of the unique benefits we offer include:
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required.
Work from Home Part-time position - 4-hour shifts between the hours of 5 AM - 11 PM
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of the unique benefits we offer include:
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required.
Work from Home Part-time position - 4-hour shifts between the hours of 5 AM - 11 PM
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of the unique benefits we offer include:
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required.
Work from Home Part-time position - 4-hour shifts between the hours of 5 AM - 11 PM
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of the in-person unique benefits we offer include:
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check, or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Work from Home Part-time position - 4-hour shifts between the hours of 5 AM - 11 PM
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of the unique benefits we offer include:
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required.
Work from Home Part-time position - 4-hour shifts between the hours of 5 AM - 11 PM
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:
• Student Loan Repayment Program
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401k based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required.
This is a parttime postions
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check, or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required.
This is a parttime postions
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check, or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required.
Virtual Customer Advisor KS & WAH
This is a parttime postions
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in-person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forwards them appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from the patient through credit card, check, or payment arrangement
Answer all inquiries from customers promptly (generally, the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one-year related experience required, preferably in healthcare. Relevant education may substitute the experience required.
The Associate Client Support Analyst is primarily responsible for facilitating support within a Line of Business to all HCA Healthcare, Lifepoint, Capella, Parallon and non-affiliated hospitals and HCA Healthcare’s corporate office, division offices, or other entities.
MAJOR RESPONSIBILITIES
Answers IT Service Desk telephone calls professionally, triages issues, determines if incident resolution processes are needed and if so documents meaningful information in the IT Service Desk ticketing system and routes those tickets to the appropriate resources. Customer inquiries and questions will be received via phone calls, mailboxes, or other alternative streams of input.
Strong communication skills and etiquette are necessary and will be demonstrated at all times as a representative of the corporation.
Knowledge of common IT keywords and technology issues.
Participation in troubleshooting issues.
Continual observation of incident resolution processes to promote understanding of issues, root causes, and potentials for the negative impact caused by reported issues.
Function as a liaison between IT Service Desk and users/requestors, vendors, and ITG staff members as directed by IT Service Desk fix agents.
Creates a positive client support experience and builds strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
Acknowledges ITG Service Level Agreements (SLA), monitors open ticket status and conveys to ticket owners/assignees any potential compromise of SLA’s.
Actively participates in communicating needs and expectations for customers and stakeholders, under the direction of other support analysts, consultants, Managers, Directors, and/or AVP.
Continually expands knowledge of current and upcoming products, applications, systems, and processes.
Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested, and keeping up to date on industry standards.
We are seeking a(an) Customer Service Support Representative for our team to ensure that we continue to provide all patients with high-quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications
As a National Contact Center Management (NCCM) Patient Care Liaison, you will be responsible for providing and contributing to the company’s mission, vision, and values by receiving inbound, outbound, and electronic requests to assist in scheduling patient appointments and services.
What you will do in this role:
·You will speak with customers, patients, open-minded and stakeholders
·You will perform all components of call processing for inbound and outbound contacts while documenting those calls in the system
·You will ensure performance and quality standards are met
·You will receive constructive feedback and coaching
·You will demonstrate the ability to be kind, compassionate, considerate, approachable, friendly, and open minded
·You will provide superior customer service to internal and external customers and patients
·You will support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership
Qualifications you will need:
·Entry level knowledge required, which can be generally obtained through completion of a High School Diploma or GED
·One year of customer service experience required
·One year of experience using an internet-based software program.
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