Grow Financial Federal Credit Union is recognized as one of the leading credit unions in the nation with 26 stores in Florida and South Carolina and $2.2 billion in assets. We are committed to offering an unmatched level of service to our members through a personalized approach to solving their financial needs.
But there’s more to Grow than meets the eye. We believe it takes a village to create the type of environment we have here at Grow. And like any other village, we’re proud to have a culture all our own. Read employee reviews here
Sign-onSome of our Benefits/Perks:
$500 Sign on Bonus!
Competitive pay starting at $16.54/hr + depending on experience
Medical/Dental/Vision Insurance
Employee discount on loans Team members qualifies for a discount on consumer and mortgage loans.
Tuition Reimbursement of up to $3,500 per year for full-time team members.
Paid Time Off 15 days/year & over 10 Paid Holidays
Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
Retirement Benefits (401K) Grow matches up to 8% for team members.
Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Collector. $500 Sign-on Bonus!
Responsibilities
Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency. Provides assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives. Offer recommendations utilizing cross-selling of Credit Union products and services. Makes recommendations to supervisor as appropriate for action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.
Qualifications
REQUIRED SKILLS/EXPERIENCE:
High school diploma or GED required.
One-year collections preferred.
Direct customer service/sales experience required.
Excellent telephonic communication, negotiation, and analytical skills are needed.
Bilingual (Spanish) desired.
Experience in a call center environment is beneficial.
Basic to intermediate operational knowledge of general office and PC equipment.
PHYSICAL DEMANDS
Must be able to sit for extended periods of time.
Must be able to read, write, speak and type English.
Must be able to hear and use a telephone.
The use of a computer requires repetitive keystrokes.
WORK ENVIRONMENT
Traditional office setting. Remote work available.
Sedentary role.
Flexible work schedule that may include evenings and /or weekend (Saturday) hours. Must be available M-F, 10 am EST - 7 pm EST, and Saturday 8:30 am EST - 12:30 pm EST.
$500 Sign on Bonus! Competitive pay starting at $16.54/hr
Qualifications
REQUIRED SKILLS/EXPERIENCE:
High school diploma required. Some college from an accredited college or university is preferred.
1-3 years of sales and service experience required, preferably in a call center environment.
Effective communication skills to include active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management, and telephone etiquette skills.
Bi-lingual (English and Spanish) preferred.
Working knowledge of Windows-based PC products and general office equipment.
PHYSICAL DEMANDS
Must be able to sit for extended periods of time.
Must be able to read, write, speak and type English.
Must be able to hear and use a telephone.
The use of a computer requires repetitive keystrokes.
WORK ENVIRONMENT
Traditional office setting. Remote work available.
Sedentary role.
Schedule as follows: Monday - Friday, 11 am EST to 3 pm EST with rotational Saturdays, 9 am EST to 1 pm EST, every 4 weeks. During the week that you work a Saturday, you will get Wednesday off.
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Human Resources Generalist
Job Locations US-Remote
Job ID 2021-1702
# of Openings 1Posted Date 1 month ago(6/29/2021 9:14 AM)Category Human Resources
Overview
At Grow Financial Federal Credit Union, we believe in service—to our 200,000+ members, 550+ team members and local communities. We know happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. (Especially the fun part!) We’re not just your average bank. Yes, our work is serious, but we don’t take ourselves too seriously. Consistently named a Top Workplace by the Tampa Bay Times and a Great Place to Work among 100 Best Medium Workplaces by FORTUNE Magazine®, we cultivate a diverse, collaborative work environment where you can grow personally and professionally. In fact, 94% of our team members say Grow is a great place to work. And the most common word they use to describe the Grow culture? Family.
Some of our Benefits/Perks:
$500 Sign-on Bonus!
Remote/Work From Home
Medical/Dental/Vision Insurance
Employee discount on loans Team members qualify for a discount on consumer and mortgage loans.
Tuition Reimbursement of up to $3,500 per year for full-time team members.
Paid Time Off 15 days/year & over 10 Paid Holidays
Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
Retirement Benefits (401K) Grow matches up to 8% for team members.
Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Responsibilities
The HR Generalist provides human resources support to leaders and team members, covering the following areas: benefits administration and implementation, employee relations, training, performance management, policy implementation, recruitment, onboarding, affirmative action, and employment law compliance. Ensures consistent application of policies and procedures. Serve as a liaison between team members, HR Management, and outside organizations.Partner
Responsible for:
Benefits administration including implementation, open enrollment, qualifying events, COBRA, and facilitating benefits orientation.
Assisting team members with questions regarding HR policies, procedures and benefits.
Managing FMLA & leave-of-absence process.
Partnering with management to provide support and coaching regarding employee relations issues, performance appraisals, and disciplinary actions.
Conducting employee investigations and reviewing disciplinary and termination requests.
Providing recruiting support to include posting positions, reviewing applications, interviewing applicants, and presenting offers.
Managing new hire onboarding process through ATS including coordinating employment offer letters, pre-employment screenings, new hire paperwork, and related employment verification documents.
Managing off-boarding process including conducting exit interviews and preparation of benefit-related documents.
Maintaining compliance with federal, state, and local employment laws and regulations.
Qualifications
REQUIRED SKILLS/EXPERIENCE:
Bachelor’s Degree from an accredited college or university required.
Minimum three (3) years of Human Resources experience is required. Requires knowledge of FMLA, COBRA, HIPPA, and ADA regulations.
PHR/SHRM-CP or SPHR/SHRM-SCP certification required.
Experience with benefits administration and implementation required.
Experience within HRIS and ATS systems is strongly preferred.
Working knowledge of PC, including Word, Excel, PowerPoint, and/or Windows, is required.
Ability to exercise independent judgment, prioritize work, and maintain confidentiality required.
PHYSICAL DEMANDS
Must be able to sit for extended periods of time.
Must be able to read, write, speak and type English.
Must be able to hear and use a telephone.
Use of computer requires repetitive keystrokes
WORK ENVIRONMENT
Responsibilities
Requiring minimal supervision, the Database Administrator provides effective use of Agile methods for KANBAN or SCRUM by coordinating workflow of tasks to ensure uptime of databases in support of the achievement of business requirements. The Database Administrator’s goal is to achieve a seamless flow of information throughout the organization, considering both backend data structure and frontend accessibility for employees and members. ACCOUNTABILITIES:
Install, upgrade, maintain, and secure database systems and applications used by the database systems.
Establish and maintain database standards. Establish database standards compliance through the education and governance team.
Effectively manage database access through collaboration with business partners and the information security team.
Establish a cadence for performance tuning of database systems. Collaborate with the infrastructure team when resource adjustments are needed.
Utilize change management protocol when making any changes to the database system that may cause disruption, loss of flow of information or otherwise undesired outcomes for the organization.
Establish and maintain database system recovery procedures. Establish cadence to exercise the database system recovery procedure to ensure it is properly working.
Establish infrastructure for database error notification and procedure for troubleshooting database errors. Establish escalation procedure and educate support team on how to respond to errors.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Enhances knowledge through mentorship, and other forms of learning. Takes part in credit union-sponsored learning and external learning. Uses many different avenues for learning, webinars, community meetings, conferences, and certifications.
Keeps supervisor informed of special staffing, emerging technologies and other resources needed to enhance productivity. Presents justification for all recommendations.
Qualifications
REQUIRED SKILLS/EXPERIENCE:
Bachelor of Arts/Science degree in the field of computer science (or related field) from an accredited university, or an additional 4 years experience in lieu of degree, is required.
7 + years of hands-on experience with database development, modeling, and governance within a Microsoft SQL Server environment is required.
Strong SQL programming skills is required.
Experience with server installation, upgrade and maintenance based on best practices is required.
Experience in implementing multi-node windows/SQL HA Always on implementation with multi-instance availability group (SQL 2012/2014/2016) is required.
Experienced with DMS (Database Migration Services) tools to migrate data from On-premises to Azure Cloud is required.
Experience with performance tuning & system optimization database health, security data analysis, problem analysis database installation, backups, replication, validation, and patching is required.
Experience with cloud database backup and transaction recovery techniques is required.
1-year experience in financial industry, working in Agile Scrum or KANBAN team, and working with PowerShell is preferred.
1-2 years experience in using Source Control Management (SCM) features. Familiarity with Azure DevOps or Git is preferred.
Must have excellent communication and interpersonal skills to interface with credit union personnel.
Must be able to work independently and maintain tight schedules.
PHYSICAL DEMANDS
Must be able to sit for extended periods of time.
Must be able to read, write, speak, and type English.
Must be able to hear and use a telephone.
The use of a computer requires repetitive keystrokes.
WORK ENVIRONMENT
Traditional office setting. Remote work available.
Sedentary role.
After-hours on-call through department rotation.
Weekend hours are required to support application upgrades.
Responsibilities
Responsible for leading the successful implementation and growth of real estate lending, including all operations, sales, and servicing. Review our existing real estate practices and identify any product or service gaps, and lead the processes to close those gaps so we can continue to grow to $300+ million annually. Coaching the teams consistent with Grow’s Guiding Principles and aligned with the Strategy Map while developing and implementing competitive products, training retail employees in all manners of lending/services, and managing the processes of origination, processing, closing, underwriting, and tracking of loan data. Creates efficient operational processes necessary to achieve department goals while creating an environment best suited to drive growth and accountability. Creates and updates policies that support the business under the approval of the Board of Directors of the credit union. Writes and approves procedures. Ensures product and portfolio compliance with NCUA and other applicable laws and regulations.
Qualifications
REQUIRED SKILLS/EXPERIENCE:
Bachelor of Arts/Science degree from an accredited university required.
Must have at least five (5) years of progressive leadership experience with demonstrated ability to effectively lead, guide, direct, train, coach, , and mentor.
Advanced lending authority required.
Minimum of 10 years of financial services (or related) experience with increasing responsibility and a proven track record of both individual contributor and management success is required.
Must have good analytical skills along with excellent verbal and written communications skills.
Must demonstrate extensive knowledge of bank/credit union products, policies, procedures, and services.
Must function in a multi-task environment.
Must be a self-starter as well as a team player. Must possess good time management, problem-solving and prioritization skills.
Must have a thorough knowledge of all laws related to commercial lending as well as laws and regulations governing Federal Credit Unions.
Must be proficient in PC skills and have superior communication skills.
PHYSICAL DEMANDS
Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance.
Must be able to sit for extended periods of time.
Must be able to read, write, speak and type English.
Must be able to hear and use a telephone.
The use of a computer requires repetitive keystrokes.
WORK ENVIRONMENT
Traditional office setting. Remote work available.
Sedentary role.
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