Good start for Newbie WAH agent. Five Stars all center provides all equipment.
Georiga, North Dakota, South Dakota, Oklahoma, Iowa, Georiga, Nevada, Texas, Idaho.
North Carolina, South Carolina, Kansas, Missouri, Nebraska, Pennsylvania.New Mexico.Louisiana, Florida.Wyoming Read employee reviews, salaries, and benefits here
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Our Star Team creates outrageously amazing customer experiences at Five Star Call Centers. How? It’s simple. Passion. Authenticity. Happiness. We are passionate – over 35 years strong in the contact center industry. We are authentic – we genuinely care about our clients and their customers. We bring happiness – to each and every experience
This position is work-at-home for individuals living in the state of Wyoming.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of Texas.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of South Carolina.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of Pennsylvania.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of Oklahoma.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of Nevada.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of New Mexico.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of Nebraska.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of North Dakota.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of North Carolina.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of Missouri
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
This position is work-at-home for individuals living in the state of Louisiana.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1-year data entry and customer service preferred
Prior 1-year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Excellent written communications skills
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
This position is work-at-home for individuals living in the state of Idaho.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple system pending the clients working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
Remote, GA,
This position is work-at-home for individuals living in the state of Georgia.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Position Responsibilities
Answers evaluates and prioritizes requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1-year data entry and customer service preferred
Prior 1-year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Excellent written communications skills
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
Remote, FL,
Position Responsibilities
Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple system pending the clients working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
*Note Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
You’ll then follow up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow-up phone calls with those checking on the status of picking upshifts.
Position: Customer Success Associate
Work Hours: Shift Either Starts at 8:00 am or ends at 8:00 pm (EST)
Work Days: Mon-Fri & Every Other Wkd (Will have a day off during week on your weekend rotation to work)
Paid Training Hours: 9:00am-6:00pm for up to 2 weeks(Mon-Fri) (EST)
Status: Full Time
Starting Pay: See above, plus shift differential(extra $1/hr nights & wknds) and possible increase after 90 days pending attendance and performance
We are looking for backgrounds with strong job history, no gaps in employment, and with at least 1 consecutive year working in customer service or call centers. Preferably your most current experience is in those areas.
This position is work-at-home for individuals living in the state of Florida.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Perform Data Entry and Customer Service skills
Be able to navigate on-line efficiently
Work requests/records received for those requesting to sign up for a shift
Identify customers' needs, research to see if request has credentials needed
Skillfully change from one task to another without loss of efficiency or composure
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross-train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
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