Georiga, North Dakota, South Dakota, Oklahoma, Iowa, Georiga, Nevada, Texas, Idaho.
North Carolina, South Carolina, Kansas, Missouri, Nebraska, Pennsylvania.New Mexico.Louisiana, Florida.
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Customer Support Representative, Remote--Remote, ND, 5810 This position will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up. Position: Customer Success Associate Work Hours: Shifts between 7:00am-11:00pm (CST) Work Days: Mon-Fri & Every Other Weekend Paid Training Hours: 8:00am-5:00pm for up to 2 weeks(Mon-Fri) (CST) Status: Full Time Starting Pay: See above, plus shift differential(extra $1/hr nights & wknds) and possible increase after 90 days pending attendance and performance This position is work-at-home for individuals living in the state of North Dakota. Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple systems pending the client working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross-train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
*Note Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1-year product support or troubleshooting experience required
Prior 1-year call center experience preferred
Knowledge of CRM systems a plus
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Maintaining composure in challenging situations
Ability to use technology effectively and productively
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required Customer Service Representative, Remote--Remote, LA, 71101
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Answers evaluate and prioritizes requests from customers having questions or experiencing problems with services or products
Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
Able to work without a script and maintain call control
Log and track customer interaction as required for each client
Responds to and resolves open issues in an appropriate timeframe
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements
Ability to multi-task using multiple system pending the clients working environment
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Flexibility to cross train as requested
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1-year product support or troubleshooting experience required
Prior 1-year call center experience preferred
Knowledge of CRM systems is a plus
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Maintaining composure in challenging situations
Ability to use technology effectively and productively
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required Customer Support Representative (Set Schedule), Remote
Remote, OK, 74104
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position: Customer Success Associate
Work Hours: Set Schedule 12p-830p and 2:30pm-11pm (CST)
Work Days: Mon-Fri & Every Other Weekend (Will have set day off during the week on weekends you work)
Paid Training Hours: 8:00am-5:00pm for up to 2 weeks(Mon-Fri) (CST)
Status: Full Time
Starting Pay: See above, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
his position is work-at-home for individuals living in the state of Oklahoma.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details Customer Support Representative, Remote-Remote, TX, 75604
Description
Five Star Call Centers is headquartered in Sioux Falls, SD, and has been providing high-quality, inbound customer service outsourcing for over 35 years. Learn more about Five Star Call Centers at FiveStarCallCenters.com.
Do you like to come into work and be able to do your job with little to no obstacles? Come join our team as a call processor. You will work retail accounts or accounts with a script to follow along. You will be able to assist a customer from beginning to end of their call.
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
Position: Customer Success Associate
Work Hours: Shifts between 7:00am-11:00pm (CST)
Work Days: Mon-Fri & Every Other Weekend
Paid Training Hours: 8:00am-5:00pm for up to 2 weeks(Mon-Fri) (CST)
Status: Full Time
Starting Pay: See above, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centers. Preferably your most current experience is in those areas.
If you’re a compassionate individual that is passionate about helping others, and can help them navigate online, we encourage you to apply with Five Star Call Centers.
Click here to learn more about becoming Five Star Extraordinary.
This position is work-at-home for individuals living in the state of Texas.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Description
Bring your passion for energy sustainability to your career with Five Star Call Centers. We are hiring associates to work with a U.S. company leading the industry in transforming the way commercial businesses use energy, and they're helping the planet in the process. As a customer support specialist, you will help customers troubleshoot straightforward and simple concerns or issues with their smart building technology. Your goal is to identify the underlying problem and sort through possible solutions using resources right at your fingertips. Help accelerate the world's transition to sustainable energy by applying today! Who is Five Star Call Centers? Five Star Call Centers is headquartered in Sioux Falls, SD, and has been providing high-quality, inbound customer service for U.S. companies for over 35 years. We've built a team that excels at training and engaging customer service associates that give our clients and their customers the best experience possible. And our rock star associates stay. Not just years, but decades. Learn more about Five Star Call Centers at FiveStarCallCenters.com. Position: Customer Success Associate Work Hours: 2:30pm-11pm CST Work Days: Mon-Fri & Every Other Weekend (on wkd to work will get day off during the wk) Paid Training Hours: 8:00am-5:00 pm for approx. 1 week(Mon-Fri) CST Status: Full Time Starting Pay: See above, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centers. Preferably your most current experience is in those areas. Our agents are the liaisons between customers and our clients, so we depend on them to provide the very best service available. If you have a proven track record of quality customer service skills, enjoy helping other resolve issues, are dedicated to your work, and are reliable then we want to speak to you! Click here to learn more about becoming Five Star Extraordinary. This position is work-at-home for individuals living in the state of Iowa. Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Position: Customer Success Associate
Work Hours: 3:30pm-12am EST
Work Days: Mon-Fri & Every Other Weekend (on wkd to work will get day off during the wk)
Paid Training Hours: 9:00am-6:00pm for approx. 1 week(Mon-Fri) EST
Status: Full Time
Starting Pay: See above, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centers. Preferably your most current experience is in those areas.
Our agents are the liaisons between customers and our clients, so we depend on them to provide the very best service available. If you have a proven track record of quality customer service skills, enjoy helping other resolve issues, are dedicated to your work, and are reliable then we want to speak to you!
This position is work-at-home for individuals living in the state of Georgia.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Provide facility support relating to technical issues involving clients hardware and operating systems
Troubleshoot and resolve incoming technical issues via phone or through our ticket system
Connect via telephone and other contact channels to resolve customer’s technical issues
Establish and communicate clear expectations with customers and work with our team to solve difficult issues
Research internal resources for the best solution
Maintain and increase knowledge of clients technology and hardware involved in the management of a facility
Advise customers as to pertinent concerns discovered in the process of serving them
Thoroughly enter all service tickets and track and escalate as necessary
Build and foster customer relationships to earn their trust
Follow up on outstanding requests and ensure timely resolution
Successful members find resources by using problem solving skills
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding in all internal and external customers
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
Perform other duties as assigned*
Bring your passion for energy sustainability to your career with Five Star Call Centers. We are hiring associates to work with a U.S. company leading the industry in transforming the way commercial businesses use energy, and they're helping the planet in the process. As a customer support specialist, you will help customers troubleshoot straightforward and simple concerns or issues with their smart building technology. Your goal is to identify the underlying problem and sort through possible solutions using resources right at your fingertips. Help accelerate the world's transition to sustainable energy by applying today!
Position: Customer Success Associate
Work Hours: 12:30pm-9pm MST
Work Days: Mon-Fri & Every Other Weekend (on wkd to work will get a day off during the wk)
Paid Training Hours: 6:00 am-3:00pm for approx. 1 week(Mon-Fri)
Status: Full Time
Starting Pay: See above, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centers. Preferably your most current experience is in those areas.
Our agents are the liaisons between customers and our clients, so we depend on them to provide the very best service available. If you have a proven track record of quality customer service skills, enjoy helping other resolve issues, are dedicated to your work, and are reliable then we want to speak to you!
This position is work-at-home for individuals living in the state of Nevada.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
This position is work-at-home for individuals living in the state of Texas.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
This position is work-at-home for individuals living in the state of North Carolina.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Prior 1 year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details (Full Time)
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
*This is an onsite position working in the Wichita, KS office. However, this can be a work-from-home position if you meet the work-at-home guidelines after training is completed in the office. There is no set time frame when this will occur. Work at home opportunities is not guaranteed. If a remote opportunity is offered you will be required to pass a background check.
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas
Flexibility to cross-train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 30 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Prior 1 year call center experience preferred
Must be at least 16 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
COVID-19 Considerations: Keeping our employees and our community healthy and safe!
Multiple sanitation areas in the facility
Social distancing in shared areas
Staying home when sick
This position is work-at-home for individuals living in the state of Missouri.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Prior 1 year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
This position is work-at-home for individuals living in the state of North Dakota.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign-on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Prior 1 year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required.
This position is work-at-home for individuals living in the state of Nebraska.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Prior 1 year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required/.
This position is work-at-home for individuals living in the state of Iowa.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Prior 1 year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required.
This position is work-at-home for individuals living in the state of Oklahoma.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Prior 1 year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required.
This position is work-at-home for individuals living in the state of South Carolina.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Prior 1 year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
This position is work-at-home for individuals living in the state of Pennsylvania.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Prior 1 year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required.
This position is work-at-home for individuals living in the state of New Mexico.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus.
Benefits-at-a-glance: click for more details
Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 35 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Prior 1 year call center experience preferred
Must be at least 18 years of age
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
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