Hiring Customer Service 100% remote work. Hiring in all US states.
Firstsource Solution is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. READ EMPLOYEE REVIEWS
United States-Remote-Remote
As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources available to them.
Job Overview:
Our Agents earn $14 per hour
Bonus potential of $2000.00 your first year
Call Service Representatives to provide new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions, and complaints.
Key Roles and Responsibilities:
Call Center environment
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Maintain awareness of the way performance and actions affect members.
Web camera visibility
Schedule Flexibility
Key Performance Indicators:
Inquiry Accuracy and Completeness
Productivity
Call Resolution
Overall Satisfaction
Call Handle Time
Position Purpose Supervisor's report to the Operations Manager and manage a team of up to 40 Associates. Primary Responsibilities
Manage daily staffing and workflow, and ensure adherence to department quantity and quality standards
Proactively identify service delivery failures and escalate issue/impact to appropriate business owners
Meet regularly with individual team members; coach them to meet and exceed their goals
Utilize reporting and direct observation to keep associates abreast of their performance towards those goals
Provide performance analysis to implement action plan strategies to improve overall performance
Be a resource for policy, procedure, and human resources questions/issues
Participate in monthly quality monitoring; collaborate with related Operations depts. on suggested improvements
Take on projects as necessary to include assisting with Call Volume
Required Knowledge
Participate and contribute in testing solutions & provide feedback
Collaborate consistently by:
Sharing information and Exchanging ideas
Researching all ideas thoroughly
Reaching consensus prior to communications
Create better ways of doing things (new ideas or barriers) that improve the customer experience, or work environment
Offer positive feedback/suggestions
Have fun - Celebrate the successes of each other
Contribute ideas and recommendations for improvements to the department and company
Must be flexible
Description Patient Advocate Specialist - Work From Home Louisville, KY Hours; Monday - Friday; 8:00 am - 5:00 pm
The goal of the Patient Advocate Specialist is to successfully resolve accounts.
Contact patients by telephone and screen them for the state, county, and federal assistance programs.
Qualifications
Screen patients for eligibility programs on the state and Federal levels
Identify all areas of patients’ needs and direct them to the appropriate agency for assistance
Start the application process when possible
Advise patients of the appropriate assistance program(s) to best suit their individual needs
Provide detailed instructions to patients in regard to securing all available program benefits
Advise patients of program time limitations and ensure that all deadlines are met
Complete all necessary steps in locating patients and involving the outside field staff when necessary
Obtain all necessary information from patients upon the initial contact when possible
Record thorough and accurate documentation on patient accounts in the CUBS system
All documentation in the CUBS system should be clear and concise
Maintain a positive relationship with patients throughout the entire application process
Assess the status and progress of applications
Contact government agencies when necessary
Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.
United States-Remote-Remote
Description
Are you ready to take your next big career step with a respected BPO services company? Join us at Firstsource Transaction Services! We are a leading Business Process Management company, providing customer-centric business process services. With a diverse array of resources, we can tap into our talent pools to ensure client proximity, deep market and domain expertise, and superior communication; called our ‘Right-shore’ delivery model. We leverage this model to serve organizations in the Banking, Financial Services and Insurance, Healthcare, Telecommunications & Media verticals. Our brand’s promise is – Business Process. Simplified.
Due to our continued growth, we are looking for a results-oriented Claims Analyst to join our team. In this position, you will enjoy an independent and team-work-oriented environment. We will provide you with the processes, training, and support that will enable you to succeed throughout your career. If you're in the market for a rewarding and profitable career with one of the industry's most recognized BPM Services companies, we want to hear from you. Contact us today!
Here are just some of the benefits you will enjoy in this financial services role:
Paid Training
Pay by the claim (Matrix Pay can average $13.50-$15.50 per hour) upon training completion
Flexible schedules
Medical, dental, vision, disability, and life insurance
401(k) plan
Paid time off
Paid holidays
Specific qualifications for this medical financial services role include:
High School diploma or GED
Health claims processing experience a plus
Knowledge in the following a plus:
medical terminology
ICD-9/ICS-10, CPT, and HCPCS coding
HIPAA regulations
PC applications and systems
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skills
United States-Remote-Remote
xiom Product Delivery – Senior Manager or Associate Director
Contribute to billable tasks by performing various project activities including (sample set)
Data tasks (review/execute) - Create and update tables and dimensions in Axiom, Create and update SQL queries – simple to complex queries, Client provided data imports ingestion to Axiom and follow up on data issues to closure
Workflow/schedulers (review/execute) - Create and maintain job scheduler – out of the box and customized scheduler as per client request
Reporting/Web forms/Provisioning - Creation and modification of reports, Create and modify web forms to meet the client requirements, Provision and maintain user security profiles
Core solution implementation (based on skill level – review/execute or test) – standing up an instance, customization to meet client spec
Client engagement
Participate in client discussions (kick off meetings, key discussions, etc.)
Participate and contribute to design discussions and documenting the solution as per the client requirements
Project governance
Communicate with internal and external stakeholders effectively on projects assigned to team members - Status reporting, risk identification and mitigation
Team mentoring
Ability to mentor and lead a team of 5-10 associates
Ability to learn and quickly ramp up self/team on Axiom leveraging the Syntellis training enablers, Understanding of technology foundation of Axiom
Assist the team to complete their assignments in Axiom including standing up a system or any customization when they need
Syntellis engagement and transparency on delivery controls and progress
Single point of contact for the Syntellis Vertical leader to manage activities with the team members assigned to the Vertical
Assign and track tasks to closure for self and the team
Represent the team with Syntellis and help in resource planning of FS members
Move around some of the tasks based on availability and help with prioritization
Onboard new members to the team – Both essentials and vertical specific based on training pathways agreed upon with Syntellis
United States-Remote-Remote
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Overview:
Our Agents earn $14 per hour
Bonus potential of $2000.00 your first year
Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions and complaints.
Key Roles and Responsibilities:
Call Center environment
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Maintain awareness of the way performance and actions affect members.
Web camera visibility
Schedule Flexibility
Key Performance Indicators:
Inquiry Accuracy and Completeness
Productivity
Call Resolution
Overall Satisfaction
Call Handle Time
United States-Remote-Remote
Position Purpose:
The primary purpose of this position is to enhance the competencies of associates by designing and conducting training programs that will boost workplace performance in alliance with Firstsource’s core values. This person would be responsible for performing training needs assessments, designing, and delivering curriculum and learning materials and for managing all phases of training interventions, including but not limited to new hire and cross training as per operational needs.
Key Accountabilities/Responsibilities:
Train & Develop associates in accordance with Firstsource and Customer requirements/methods.
Provide training follow through in the form of audits, side by sides and kick-start meetings.
Develop and maintain training material, curriculum, and syllabi for employee/organizational development.
Support the Service Quality team in developing/maintaining new training material and initiatives geared towards quality improvement.
Stay abreast of the new trends and tools in employee development.
Performs other work-related duties as assigned.
Qualifications
Desired Knowledge and Skills:
Strong provider management background (demographic resolution, contract linkage & other work requests) and a dedication to quality & improvement.
Proven quality results and an understanding of what constitutes a quality product/interaction.
Ability to identify opportunities for improvement in our processes & struggles with our associates.
Excellent oral, written and presentation skills; ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.
Organized and attentive to detail.
Familiarity with traditional and modern training methods, tools, and techniques.
Education, Experience and/or Training:
College degree or relevant experience in education, training or instructional designs preferred.
Extensive knowledge in MS Office is required.
Healthcare provider resolution experience is required.
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