Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries. A publicly-traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 26,000 people across the US, UK, India, and Philippines. Using our ‘Digital First, Digital Now’ strategy as the north star, our transformational tech-based solutions help you simplify complex business processes, elevating the customer experience and creating value across your business. Our tech-based solutions span three major areas: Digitally Empowered Contact Centers, Intelligent Back Office, Platforms, Automation and Analytics.
Remote positions available
Healthcare Inbound Call Centre Representatives – REMOTE WORK FROM HOME
Firstsource Solution is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Overview:
Our Agents earn $14 per hour
Bonus potential of $2000.00 your first year
Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrolment, benefits, suggestions and complaints.
Qualifications
Essential Duties and Responsibilities:
• Support the HR strategy while ensuring alignment to overall organizational and global business goals and objectives.
• Broad understanding of business operations and function as a consultant to leadership: advise leadership on people and culture matters that will drive revenue, improve retention, cultivate inclusion and diversity, increase employee satisfaction, and build a high performance and engaging environment.
• Partner with business leadership to drive results by creating new programs to accelerate the attraction, development, and retention of talent in a rapid growth environment.
• Function as a thought partner and coach to key business leaders by engaging in the business strategy and translating it into an executable people agenda.
• Drive the Employee Experience through the entire employee life cycle: Onboarding and Integration, Rewards and Recognition, Compensation, Learning & Development, and Career Development.
• Consult with leadership on Employee Relations matters.
• Support the development of an HR shared service model by identifying solutions that enhance policies, practices, and procedures.
• May manage a team of HR Generalists and Business Partners and provides leadership, direction, coaching, and development to his/her HR team.
Knowledge, Skills, and/or Abilities Required:
• Advanced knowledge of HR policies and practices.
• Strong Skills in the following: Business Acumen, Communication (written and verbal), Interpersonal, Advisory, Project Management, Analytics.
• Ability to manage fast-paced workload and add value to multiple projects simultaneously.
• Self-starter who shows project ownership and enjoys working across departments.
• Ability to comfortably handle difficult conversations with all levels of the organization.
• Track record of success implementing HR initiatives that improved business results.
• High degree of comfort working with and influencing managers and leaders.
Experience, Education, Training:
• Bachelor’s Degree preferred.
• 6+ years human resource business partner experience or a blend of HR experience.
• Experience supporting both exempt and hourly employee client groups.
• Experience supporting call center, mailroom, or back-office operations remotely and in-office.
Working Conditions:
• Remote with occasional travel to Firstsource centers across the US.
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