3 positions starting salary at $18.00 per hour fully remote positions in background checks
First Advantage is the world's largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions
$18 an hour, contract to hire role.
Schedule: Monday- Friday. The flexibility of working hours between 8 am – 8 pm EST
Experience: A minimum of 1-2 years prior experience is preferred in customer-facing. Desire 3 years experience in a call center environment.
The Customer Service Representative receives, evaluates, and answers customer inquiries in a timely manner. This position is responsible for enhancing each customer's relationship with First Advantage services by providing support assistance with the application, technical, and business process inquires within First Advantage applications to maximize total value. Answer inbound calls while contributing to the ongoing enhancement of shared knowledge content and promoting the overall value of First Advantage. Strong organizational skills, analysis, high attention to detail, effective time management, solid decision-making skills, and effective problem solving are all key components of this role.
Other Knowledge, Skills, Abilities or Certifications:
Domain/industry knowledge related to the specific First Advantage services being supported may be required. Specific educational and/or experience requirements to demonstrate such knowledge are determined by the business unit
Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work-related experience preferred
Ability to work in a logical flow to isolate causes of problems and determine potential solutions
Ability to multi-task (type notes into CRM while assisting customers via phone; work within multiple screens and platforms while assisting customers and/or researching issues; handle up to three concurrent chats, etc)
Confident ability to restate or rephrase questions to verify consistent comprehension of a problem
Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment
Ability to quickly connect with people, establish a rapport, express empathy, and project confidence
Prior experience with Microsoft Office (excel, word, and outlook)
Demonstrated ability to work collaboratively in a team environment
Passion and enthusiasm for delivering an extraordinary customer experience
Effectively communicate in a clear and concise manner.
Description
Great Opportunity for customer service representatives to be part of Customer Care with the First Advantage. We want YOU to join our award-winning customer service team!
Perks & Benefits
COMPETITIVE PAY - $19.23/hour
Full-time position with benefits!
401k, health, dental, vision, and life insurance
Paid Time Off (PTO) 3 weeks annually
10 Paid Holidays
Tuition reimbursement
Robust rewards program
Ability to work from home
All equipment is provided, and training is 100% paid
Essential Duties and Responsibilities:
Answer 35+ inbound calls per day
Passion for providing excellent customer service
Effectively navigate multiple systems while talking to customers and resolving complex issues
Educate customers on the criminal background screening or drug testing process
Adapt to change with a positive attitude
Requirements:
2-4 years prior experience in a customer-facing or call center environment
Work from home experience a plus
Must have a quiet, secure workspace
High-speed internet (minimum of 50 Mbps)
Dedicated to excellent attendance and punctuality
Proven oral and written communication skills
Proficient computer navigation and troubleshooting
Schedule Needs:
Monday—Friday. No weekend shifts! Operation hours 8:00 am to 8:00 pm EST.
Voluntary opportunities for overtime
Shifts change 3-4 times per year and are awarded based on preference and performance. Starting shift times vary between 8:00 am and 11:30 am EST.
Training is paid 4-5 weeks with a set schedule of 9:00 am -5:00 pm EST, with post training schedule provided upfront to help you plan ahead.
- $19.23/hour
Description
Great Opportunity for customer service representatives to be part of Customer Care with the First Advantage. We want YOU to join our award-winning customer service team!
Perks & Benefits
COMPETITIVE PAY - $19.23/hour
Full-time position with benefits!
401k, health, dental, vision, and life insurance
Paid Time Off (PTO) 3 weeks annually
10 Paid Holidays
Tuition reimbursement
Robust rewards program
Ability to work from home
All equipment is provided, and training is 100% paid
Essential Duties and Responsibilities:
Answer 35+ inbound calls per day
Passion for providing excellent customer service
Effectively navigate multiple systems while talking to customers and resolving complex issues
Educate customers on the criminal background screening or drug testing process
Adapt to change with a positive attitude
Position Requirements
Education: High School Diploma or GED required. College Degree (BA or BS) preferred. Bilingual/Spanish language skills preferred. This role specifically requires Bilingual in Japanese (fluent).
Requirements:
2-4 years prior experience in a customer-facing or call center environment
Work from home experience a plus
Must have a quiet, secure workspace
High-speed internet (minimum of 50 Mbps)
Dedicated to excellent attendance and punctuality
Proven oral and written communication skills
Proficient computer navigation and troubleshooting
Schedule Needs:
Monday—Friday. No weekend shifts! Operation hours 8:00 am to 8:00 pm EST.
Voluntary opportunities for overtime
Shifts change 3-4 times per year and are awarded based on preference and performance. Starting shift times vary between 8:00 am and 11:30 am EST.
Training is paid 4-5 weeks with set schedule of 9:00 am -5:00 pm EST, with a post-training schedule provided upfront to help you plan ahead.
The Senior Application Specialist reports to the VP IT Operations and is responsible for ensuring application performance and availability meet and exceed business requirements. This position also provides On-Call support to lead recovery efforts for Incidents with a major impact on Operations and External Clients. This resource also supports the CJIS environment and is part of a rotation supporting production releases and unplanned outage restoration.
Position Requirements
Minimum Requirements
Bachelor of Science preferred. Technical certifications a significant plus.
10 + years of experience in IT Operations support
7 + years of experience supporting Linux and Windows Server Administration, SQL and MySQL Database Administration (including scripting, creating and running queries and performing data analysis) , SFTP, VMWare/VSphere, Rest API, Integrations, JBOSS, Apache/Tomcat, Java, Scripting.
Other Knowledge, Skills and Abilities
Must be eligible for CJIS certification
Ability to lead technical bridge calls with multiple technical subject matter experts towards the goal of restoring service as quickly as possible.
Ability to follow procedures under stressful conditions
Understanding of Windows and Unix Server Administration, Storage and Virtualization Technologies
Strong Written and Oral Communications Skills
Basic knowledge of Cisco networking Technologies, Windows and Unix Server Administration, storage and Virtualization technologies
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