KS, MO, AZ ,TX, AL, AR, IA,Il LA, MI, MO,MS,ND,NE,OK,SD,NE,OK, SD, WI, EST, MST. CST.
In business since 1928, today at Farmers® we proudly serve more than 10 million households with more than 20 million individual insurance policies across all 50 states through the efforts of nearly 50,000 exclusive and independent agents and nearly 24,000 employees. Our experience provides a rich history and legacy of service and strong customer relationships, while our focus on smart innovation, technology, and entrepreneurship helps us to stay creative, continually improve our product offerings, and drive the evolution of the insurance industry.
We are looking for customer service-focused individuals to build a rewarding long-term career with us and join our team as an Auto Total Loss Claims Adjuster!
The candidate for this position should live in a reasonable distance to either Olathe, KS or Phoenix, AZ for commuting on a needed basis.
If you are looking for an entry-level position with the following:
Paid training through the award-winning and industry-leading University of Farmers.
Total Rewards benefits package, 401K, and a competitive starting salary.
Rapid growth potential for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of.
Then Farmers Insurance is the place for you!
Job Summary Our Auto Total Loss Adjuster: Completes virtual inspections and prepares estimates. Establishes damages and negotiates settlement of claims with repair facilities and/or customers. Confirms accuracy of Total Loss evaluations and negotiates settlement with customers or their representative. Communicates and collaborates with Claim Owners to facilitate claim resolution for customers, and may be assigned as a Claim Owner on Tier 1 claims.
We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award-winning University of Farmers named by Training magazine amongst the top 10 corporate training units in the world.
Job Summary
Communicate with internal and external customers about intermediate underwriting guidelines, policies, and marketing initiatives to service customer accounts.
Utilizes competencies and skills to provide a positive customer experience.
This is an hourly position, which ranges from $16.37-$18.83. Pay is based on relevant experience and geographical location (cost of living).
FULLY REMOTE: must be located in the Mountain Standard Time Zo
Communicate
Analyze, clarify and resolve intermediate policy and account-related questions from internal and external customers.
Reviews problems and communicates with appropriate personnel to obtain information when necessary.
Responds to customer inquiries through appropriate mediums.
Attains performance level standards as outlined in performance objectives.
Continues to build a personal skill set by participating in in-house or outside insurance / industry-related courses/seminars as deemed necessary to expand product/systemthe knowledge.
Stays current with the relevant product(s).
Understands and strives to support the organization’s overall strategy.
Models Farmers core values.
Performs other duties as assigned.
CORE COMPETENCIES:
Business Results: Meets individual performance, metrics, and goals.
Innovation: Identifies and suggests innovative process changes to support business practices.
Communication: Above-average written and verbal communication skills.
Job Knowledge: Intermediate billing, underwriting guidelines, and policy processing.
Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
Job Summary
Communicate with internal and external customers about intermediate underwriting guidelines, policies, and marketing initiatives to service customer accounts.
Utilizes competencies and skills to provide a positive customer experience.
This is an hourly position, which ranges from $16.37-$18.83. Pay is based on relevant experience and geographical location (cost of living).
FULLY REMOTE: must be located in the Central Standard Time Zone
Essential Job Functions
Analyze, clarify and resolve intermediate policy and account-related questions from internal and external customers.
Reviews problems and communicates with appropriate personnel to obtain information when necessary.
Responds to customer inquiries through appropriate mediums.
Attains performance level standards as outlined in performance objectives.
Continues to build an insurance/industry personal skill set by participating in in-house or outside insurance / industry-related courses/seminars as deemed necessary to expand product/system knowledge.
Stays current with the relevant product(s).
Understands and strives to support the organization’s overall strategy.
Models Farmers core values.
Performs other duties as assigned.
CORE COMPETENCIES:
Business Results: Meets individual performance, metrics, and goals.
Innovation: Identifies and suggests innovative process changes to support business practices.
Communication: Above-average written and verbal communication skills.
Job Knowledge: Intermediate billing, underwriting guidelines, and policy processing.
Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
(GR & Lower Michigan Applicants Only)
ob Details Start Date: January 24, 2022 Business Hours of Operation: Our Contact Center is open 7 am-11 pm EST. Training Hours: Monday – Friday / 9:00am - 5:45pm EST. Location: Michigan Remote - Greater Grand Rapids area and Lower Michigan Preferred locations: Grand Rapids, Lansing, Battle Creek, Kalamazoo, Jackson, Ann Arbor, Detroit, Livonia, Taylor, Southgate, Novi, Rochester Hills, Flint, Saginaw, Midland, Mt. Pleasant, Traverse City
Job Summary The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.
Essential Job Functions
Responds to inbound telephone inquiries in a Claims Contact Center.
Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties.
provide customers with an explanation of the claim process.
May authorize services such as roadside assistance and rental cars.
Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
Ensures all customer interactions are clearly and accurately documented in the claim file.
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
Physical Actions
Sits or stands for extended periods of time, up to a full work shift.
Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Occasionally moves, lifts, carries and places objects and supplies weighing 0-10 pounds without assistance.
Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
Visually verifies and reads information.
Visually locate the material, resources, and other objects.
Ability to continuously operate a computer for extended periods of time, up to a full work shift.
Physical dexterity is sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment up to a full work shift.
Job Summary The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.
Essential Job Functions - Responds to inbound telephone inquiries in a Claims Contact Center. Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties. Provide customers with an explanation of the claim process. May authorize services such as roadside assistance and rental cars. Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims. - Ensures all customer interactions are clearly and accurately documented in the claim file. - Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
Physical Actions - Sits or stands for extended periods of time, up to a full work shift. - Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. - Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. - Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. - Visually verifies and reads information. - Visually locates material, resources, and other objects. - Ability to continuously operate a computer for extended periods of time, up to a full work shift. - Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment up to a full work shift.
(OK Residents Only)
ob Details Start Date: January 31, 2022 Business Hours of Operation: Open 7 days per week, 24 hrs. a day; Training Hours: 9 weeks – M-F - 8:00 am – 4:45 pm CST Starting Salary: $16.50+ based on experience. Additional incentives for Spanish bilingual skillset and late afternoon/evening shifts Location: Oklahoma City, OK. If you would like to apply to our non-bilingual position, please visit: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=9563&company=Farmers
Job Summary The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.
Essential Job Functions
Responds to inbound telephone inquiries in a Claims Contact Center.
Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties.
Provide customers with an explanation of the claim process.
May authorize services such as roadside assistance and rental cars.
Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
Ensures all customer interactions are clearly and accurately documented in the claim file.
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
(GR & Lower MI Residents Only)
ob Details Start Date: January 24, 2022 Business Hours of Operation: Our Contact Center is open 7 am-11 pm EST. Training Hours: Monday – Friday / 9:00am - 5:45pm EST. Location: Greater Grand Rapids Area and Lower Michigan Applicants only Preferred Locations: Grand Rapids, Lansing, Battle Creek, Kalamazoo, Jackson, Ann Arbor, Detroit, Livonia, Taylor, Southgate, Novi, Rochester Hills, Flint, Saginaw, Midland, Mt. Pleasant, Traverse City
Job Summary The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.
Essential Job Functions
Responds to inbound telephone inquiries in a Claims Contact Center. Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties.
provide customers with an explanation of the claim process.
May authorize services such as roadside assistance and rental cars.
Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
Ensures all customer interactions are clearly and accurately documented in the claim file.
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
MO (KS and MO Residents Only)
Details Start Date: January 24, 2022 Business Hours of Operation: Our Contact Center is open 24/7/365. Training Hours: Monday – Friday / 8:00am – 4:45pm CST Starting Salary: $17.35+ based on experience. Additional incentives for Spanish bilingual skillset and late afternoon/evening shifts Location: Virtual- Kansas Residents and Western Missouri Residents only
Job Summary The Customer Service Associate position operates in claims, contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.
Essential Job Functions
Responds to inbound telephone inquiries in a Claims Contact Center.
Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
Provide customers with an explanation of the claim process.
May authorize services such as roadside assistance and rental cars.
Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
Ensures all customer interactions are clearly and accurately documented in the claim file.
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
Physical Actions
Sits or stands for extended periods of time, up to a full work shift.
Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Occasionally moves, lifts, carries and places objects and supplies weighing 0-10 pounds without assistance.
Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
Visually verifies and reads information.
Visually locate the material, resources, and other objects.
Ability to continuously operate a computer for extended periods of time, up to a full work shift.
Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate the keyboard and other office equipment up to a full work shift.
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