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In business since 1928, today at Farmers® we proudly serve more than 10 million households with more than 20 million individual insurance policies across all 50 states through the efforts of nearly 50,000 exclusive and independent agents and nearly 24,000 employees.
Our experience provides a rich history and legacy of service and strong customer relationships, while our focus on smart innovation, technology, and entrepreneurship helps us to stay creative, continually improve our product offerings, and drive the evolution of the insurance industry.
Job Summary A Bristol West Customer Service Associate operates in an inbound call center assisting customers needing to file an insurance claim.
Interactions with customers include initiating the claims process by obtaining initial loss information, handling general inquiries, and customer complaints that arise during the claims handling process
Essential Job Functions
Obtains initial loss reports from agents, insureds, and all other applicable third parties and accurately enters information into the applicable claims system.
Timely and accurate completion of customer inquiries on new losses and status inquiries. Successfully completes warm transfer of reporting party and sends text updates where applicable.
Responds to telephone inquiries regarding the status of claims assigned. Performs other duties as assigned.
Ensures all customer communication and contact is accurately and efficiently documented.
Reviews coverages and makes claim assignments to the appropriate claim representative for handling.
Job Summary
Communicate with internal and external customers about intermediate underwriting guidelines, policies, and marketing initiatives to service customer accounts.
Utilizes competencies and skills to provide a positive customer experience.
This is an hourly position, which ranges from $16.37-$18.83. Pay is based on relevant experience and geographical location (cost of living).
FULLY REMOTE: must be located in the Mountain Standard Time Zone
Essential Job Functions
Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
Reviews problems and communicates with appropriate personnel to obtain information when necessary.
Responds to customer inquiries through appropriate mediums.
Attains performance level standards as outlined in performance objectives.
Continues to build a personal skill set by participating in in-house or outside insurance / industry-related courses/seminars as deemed necessary to expand product/system knowledge.
Stays current with the relevant product(s).
Understands and strives to support the organization’s overall strategy.
Models Farmers core values.
Performs other duties as assigned. account-related
Job Summary
As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You’ll help Farmers accomplish our company mission every day. You’ll thrive in this position if you have:
Excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort. This role is not scripted and is has a consultative approach to help the customer.
The ability to multi-task, working proficiently while conversing on the phone, searching information, reading, typing, and quickly picking up new technology.
A preference to working in an ever-changing, fast-paced, contact center environment where you can effectively manage time and exhibit reliability and dependability in attendance.
Emotional resiliency to manage feelings and find positive aspects in most situations.
Here’s what you will accomplish as a member of our team:
Build effective communication skills to deliver insurance and eligibility information, solutions, and initiatives that provide a positive customer experience to internal and external customers.
Hold expert knowledge of company products, services, and strategies across multiple lines of insurance.
Use technology and learning resources to deliver efficient problem resolution.
Proactively share knowledge to reduce customer effort.
Job Summary
As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You’ll help Farmers accomplish our company mission every day. You’ll thrive in this position if you have:
Excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort. This role is not scripted and is has a consultative approach to help the customer.
The ability to multi-task, working proficiently while conversing on the phone, searching information, reading, typing, and quickly picking up new technology.
A preference to working in an ever-changing, fast-paced, contact center environment where you can effectively manage time and exhibit reliability and dependability in attendance.
Emotional resiliency to manage feelings and find positive aspects in most situations.
Here’s what you will accomplish as a member of our team:
Build effective communication skills to deliver insurance and eligibility information, solutions, and initiatives that provide a positive customer experience to internal and external customers.
Hold expert knowledge of company products, services, and strategies across multiple lines of insurance.
Use technology and learning resources to deliver efficient problem resolution.
Proactively share knowledge to reduce customer effort.
Job Summary
As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. You’ll help Farmers accomplish our company mission every day. You’ll thrive in this position if you have:
Excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort. This role is not scripted and is has a consultative approach to help the customer.
The ability to multi-task, working proficiently while conversing on the phone, searching information, reading, typing, and quickly picking up new technology.
A preference to working in an ever-changing, fast-paced, contact center environment where you can effectively manage time and exhibit reliability and dependability in attendance.
Emotional resiliency to manage feelings and find positive aspects in most situations.
Here’s what you will accomplish as a member of our team:
Build effective communication skills to deliver insurance and eligibility information, solutions, and initiatives that provide a positive customer experience to internal and external customers.
Hold expert knowledge of company products, services, and strategies across multiple lines of insurance.
Use technology and learning resources to deliver efficient problem resolution.
Proactively share knowledge to reduce customer effort.
ob Summary Virtually investigates, determines responsibility, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required. Location: Must reside in the state of Michigan.
Essential Job Functions
Conducts office investigation on assigned cases, confirms coverage, determines responsibility, establishes damages, reports status, and claims-related negotiates settlement (has authority to make payment of assigned claims within prescribed limits).
Adjusts all types of claims.
Reviews documentation on damaged property and vehicles, and determines claims related damage.
Reviews and adjusts estimates provided on the cost of repair or replacement of damaged or stolen property and vehicles.
May create damage estimate to establish the claim payment.
Determines and reports on subrogation potential. Refers potential salvage vehicles, personal property, and miscellaneous salvage recovery to the Salvage COE.
Reports theft, fraud, and arson losses as required to federal, state and industry agencies.
Performs most duties on an individual basis, and work has a direct bearing on Management results.
Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
Telephone and electronic communications are a major part of the activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.
Job Summary Investigates determines liability, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required.
Essential Job Functions Investigates, confirms coverage, determines liability, establishes damages, reports status, and negotiates the settlement of assigned cases which may include the more difficult files and which may require specialized experience (has authority to make payment of assigned claims within prescribed limits).
Adjusts all types of claims.
Inspects damaged property and vehicles, and determines claims-related damage. Estimates the cost of repair or replacement of damaged or stolen property and vehicles. Determines and reports on subrogation potential.
Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items. Reports theft, fraud, and arson losses as required to state and industry agencies.
Performs most duties on an individual basis, and work has a direct bearing on Management results.
Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
Personal the contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.
*Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days.
Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
Performs other duties as assigned.
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