St. Louis MO, Miami, Fl, Orlando FL, Chicago IL, Portland OR, SaltLake City UT, Jacksonville FL, San Diego, CA, Boston MA,
St. Louis, MO
The starting pay for this position is $17.00/hour.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers, and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
Handling account and transactional requests for assistance from the sales team and their accounts
Monitor department mailboxes and CRM queue’s to complete requests or funnel issues to appropriate departments for resolution
Investigate and follow up on reservation or rental issues to provide a positive resolution
Assist with creating communication/training materials needed to support the sales team and support team members
Run account and department report templates as needed
Provide direction and information as well as best practices guidance to sales team members looking for information
Process new sales lead - tracking success/losses/sources
Input all tasks, requests, and information into BOSS365 - CRM account tracking tool
Maintain a regular and reliable level of attendance and punctuality
Maintain paper and electronic files as needed including working with SharePoint and BOSS365 CRM tool
Seek to improve job performance through self-assessment, skill development, training, and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
Knowledge/Skills/Abilities:
Strong verbal and written communication skills
Attention to detail
Ability to multi-task and meet deadlines
Ability to maintain confidential information
Time management and organizational skills
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Must currently live in the state of Missouri
Must currently live in St. Louis or the immediate surrounding area
H.S. Diploma/GED required Associate's Degree preferred
One year of administrative, customer service or office support experience required
Sales processing and/or reporting experience preferred
Proficient knowledge of Microsoft Office: Excel, Word, PowerPoint, and Outlook
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to attend virtual meetings/pieces of training will require on-camera attendance by webcam
Must be able to meet all current work-from-home technical requirements.
Responsibilities
Facilitate the coordination of roadside assistance and replacement rentals.
Consult customer decision-makers regarding the vehicle repair service process.
Communicate to sales and management personnel regarding vehicle repair status and department policies.
Act as the primary contact for vehicle repair follow-ups and status updates.
Coordinate roadside assistance and replacement rentals.
Assist drivers with general vehicle service questions or concerns.
Process credit card payment for vendors.
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Minimum Qualifications Include:
Must be a permanent resident of Missouri.
Must live in St. Louis, Missouri or a surrounding county
Minimum one year of customer service experience.
Minimum one year of administrative support experience.
Intermediate level or better of proficiency with Microsoft Word, Excel, and Outlook.
Must be willing to accept minimum starting pay range of $15.50 - $16.80/hour
Must have the ability to meet PC, Internet, and telephone equipment requirements as a remote worker.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Qualified candidates must possess the following competencies:
Executing
Takes action to meet goals and objectives
Follows a business plan
Accomplishes tasks according to the direction and instructions provided
Customer Service
Provides excellent service to both internal and external customers
Meets others’ needs in a timely manner and with a positive attitude
Places others’ needs above one’s own needs
Detail-Oriented
Demonstrates strong attention to detail
Provides facts and details when conveying information
Thoroughly reviews information for accuracy and consistency
Analyzing
Gathers and examines information from multiple sources
Studies facts and details
Considers past experiences and history
Communication
Effectively communicates both verbally and in writing
Clearly communicates messages, thoughts, and ideas to others
Demonstrates strong presentation skills
Flexibility
Readily adapts to change
Moves easily from one task or responsibility to another
Is able to perform tasks or complete processes in ambiguous situations
Remote local:
This position is open to candidates who reside in Saint Louis, MO, and the surrounding communities and wish to work from home (WFH). Employees who choose virtual/remote work should have an adequate space to serve as their home office. #LI-REMOTE
Qualifications
Required:
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
6 or more years of related IT experience
2 or more years of experience managing technical professionals in an application development environment
Experience managing people, including career planning/support, training, interviewing, hiring, rewarding, disciplining, and performance and salary reviews
Experience leading projects in a large-scale environment
Experience directing technical individuals in achieving project goals
Experience managing projects and situations in a matrix resource environment
Experience leading a professional staff in application development, service fulfillment or a support organization preferred
Experience motivating and directing teams to accomplish goals
Experience in requirements gathering, including analyzing symptoms and causes, identifying and defining the problem to be solved and developing solutions
Customer service support ethic and focus to deliver the highest, most consistent level of customer service to our customers
Must demonstrate flexibility and agility related to critical thinking and making decisions with complex considerations as it relates to business implications
Excellent communication skills, including good listening skills
Experience designing or improving production or workflow processes
Experience managing more than one project or release simultaneously
Use of Microsoft Project.
Must be comfortable managing employees from multiple worksites
Must be committed to incorporating security into all decisions and daily job responsibilities
Preferred:
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
Agile experience including experience using tools such as Jira and Confluence.
Through its integrated global network of independent regional subsidiaries and franchises, Enterprise Holdings operates the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent-A-Car brands at more than 10,000 fully staffed neighborhood and airport locations. The Enterprise Holdings global network operates in more than 90 countries and territories, including North America, Central America, South America, the Caribbean, and Europe, as well as parts of Asia-Pacific and the Middle East. Today, the company’s three brands serve more than 95 percent of the worldwide car rental market.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers, and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
Resolve technology-related incidents
Provide remote customer service
Ensure the highest level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner
Troubleshoot software and hardware problems quickly to determine the appropriate resolution path
Document issues within the problem management system with clear, concise, and accurate information; document troubleshooting process and procedure for each issue
Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems
Track activities using the appropriate software
Educate customers on appropriate problem resolutions to minimize repeat requests; provide timely follow-up
Equal Opportunity Employer/Disability/Veterans
Qualifications
Minimum:
High School diploma/GED required
Bachelor's Degree preferred
Must have 1 or more years of experience troubleshooting business or personal PC hardware/software
Previous experience in a customer-facing role preferred
Must be able to work a second-shift schedule (1 pm - 10 pm) with availability on Saturdays
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Technical Skills:
Technical proficiency in Windows OS, Office 365, and MS Office Products preferred
Experience with MS Access, PowerApps, PowerAutomate preferred
Experience with JIRA, Confluence, SharePoint, ServiceNow preferred
Competency-Based:
Executing
Working With a Team
Customer Service
Communication
Resilience
Flexibility
Qualifications
Minimum Qualifications:
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Must have a general understanding of networking fundamentals and client/server computing
Bachelor’s degree preferred
Minimum one-year experience in the following technologies:
Windows 10
Troubleshooting Business or personal PC hardware/software
Internet Explorer
MS Office Products
Network printing, a plus
LAN architectures and transport protocols (Suck as TCP/IP), a plus
Smartphone technology (including Active Sync), a plus
Standard computer hardware and peripherals, a plus
Remote connectivity (ie. Citrix), a plus
Must be willing to accept a starting salary of $39,000-$44,000
Qualified applicants must also possess the following skills/competencies:
Accountability
Holds self-accountable for rules and responsibilities; ensures own projects are completed in a timely manner and to acceptable standards.
Collaboration and Teamwork
Encourages and facilitates cooperation, pride, and group identity; fosters team commitment and seeks input from team members to achieve goals; works effectively with co-workers. Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive and timely manner to minimize negative impact.
Communication
Communicates effectively, both orally and in writing, to a variety of audiences by expressing facts, ideas, and directions in an accurate, clear, and organized manner. Effectively prepares and presents information to individuals or groups with the appropriate degree of formality.
Customer Service
Responds to customer needs/requirements in a timely fashion; demonstrates concern for satisfying the needs of external and/or internal customers.
Flexibility/Adaptability
Adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles; handles setbacks while maintaining focus and effectiveness.
Personal Development
Demonstrates the motivation to improve self through training, learning, and developmental opportunities.
Problem Solving
Finds effective solutions by taking a holistic, abstract, or theoretical perspective. Uses technical and professional expertise to recognize and define problems; analyzes relevant information; encourages alternative solutions and plans to solve problems; approaches problems using a logical, systematic, and sequential approach.
Relationship Management
Establishes, builds, and maintains healthy working relationships including peers, management, customers, and vendors.
Results-Oriented
Demonstrates a willingness to seek out work; exhibits drive or passion for proactively dealing with issues and taking action to achieve goals beyond what is required. Uses technical and professional expertise to complete thorough and accurate work; conscientious about attending to detail; produces an acceptable amount of work while effectively managing time.
Fl Remote
Overview
Enterprise Holdings is looking to add virtual agents to our Support Services’ Customer Service team!
If you…
Can problem-solve with confidence and empathy
Can navigate across multiple program applications
Are customer focused and like making situations right for customers
… Then this may be that outstanding opportunity you’ve been searching for!
Customer service is our way of life! Our goal is to exceed our customer’s expectations and that starts with YOU! One customer, one call, one delivered promise at a time.
We work hard and reward hard work! This remote position offers a compensation package of $ 17.50 /hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and so much more.
Schedule: The training schedule is 4 weeks at M-F, 9 am-5:30 pm CST. Our regular schedules are full-time and range from start times around 10 am central time to end times around 7pm central time (weekends and holidays included).
Responsibilities
Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications simultaneously
Utilize problem-solving skills to efficiently resolve customer requests
Locate and interpret complex information from a number of systems
Receive feedback from managers to improve call quality
Provide excellent customer service
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Must currently live in the state of Florida
Must currently live in Tallahassee or the immediate surrounding area
Minimum 1 year of experience resolving customer concerns and handling difficult conversations required
Call center experience preferred
Permanent residence with a defined working space that is free of distractions
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite, or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot, or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements
Overview
Enterprise Holdings is looking to add virtual agents to our Support Services’ Customer Service team!
If you…
Can problem-solve with confidence and empathy
Can navigate across multiple program applications
Are customer focused and like making situations right for customers
… Then this may be that outstanding opportunity you’ve been searching for!
Customer service is our way of life! Our goal is to exceed our customer’s expectations and that starts with YOU! One customer, one call, one delivered promise at a time.
We work hard and reward hard work! This remote position offers a compensation package of $ 17.50 /hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and so much more.
Schedule: The training schedule is 4 weeks at M-F, 9 am-5:30 pm CST. Our regular schedules are full-time and range from start times around 10 am central time to end times around 7 pm central time (weekends and holidays included).
Responsibilities
Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications simultaneously
Utilize problem-solving skills to efficiently resolve customer requests
Locate and interpret complex information from a number of systems
Receive feedback from managers to improve call quality
Provide excellent customer service
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Must currently live in the state of Florida
Must currently live in Jacksonville or the immediate surrounding area
Minimum 1 year of experience resolving customer concerns and handling difficult conversations required
Call center experience preferred
Permanent residence with a defined working space that is free of distractions
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements.
Overview
Enterprise Holdings is looking to add virtual agents to our Support Services’ Customer Service team!
If you…
Can problem-solve with confidence and empathy
Can navigate across multiple program applications
Are customer focused and like making situations right for customers
… Then this may be that outstanding opportunity you’ve been searching for!
Customer service is our way of life! Our goal is to exceed our customer’s expectations and that starts with YOU! One customer, one call, one delivered promise at a time.
We work hard and reward hard work! This remote position offers a compensation package of $ 17.50 /hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and so much more.
Schedule: The training schedule is 4 weeks at M-F, 9am-5:30pm CST. Our regular schedules are full-time and range from start times around 10am central time to end times around 7pm central time (weekends and holidays included).
Responsibilities
Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications simultaneously
Utilize problem-solving skills to efficiently resolve customer requests
Locate and interpret complex information from a number of systems
Receive feedback from managers to improve call quality
Provide excellent customer service
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Must currently live in the state of Florida
Must currently live in Sarasota or the immediate surrounding area
Minimum 1 year of experience resolving customer concerns and handling difficult conversations required
Call center experience preferred
Permanent residence with a defined working space that is free of distractions
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite, or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot, or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements
We are looking for individuals with experience in a fast-paced challenging role, who wants to provide exceptional service to every customer. The ideal candidate will be able to think outside of the box to resolve unique challenges, adapt to change, and manage competing priorities.
This is a full time remote position for candidates living in Orlando, Florida and offers a competitive compensation package that includes:
Minimum starting pay is $15.50/hour but can increase depending on experience and shift
401k, Profit Sharing, and Full Benefits
Our department operates between the hours of Monday-Friday 6 am-7pm (CST) and Saturday 7am-4 pm (CST). Schedules offered are based on current business needs.
Company Overview
Enterprise Fleet Management is a full-service fleet management company for businesses with mid-size fleets. With over 50 fully staffed offices nationwide, Enterprise Fleet Management supplies cars, light and medium-duty trucks, and service vehicles to businesses in the United States and Canada.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
Facilitate the coordination of roadside assistance and replacement rentals.
Consult customer decision-makers regarding the vehicle repair service process.
Communicate to sales and management personnel regarding vehicle repair status and department policies.
Act as the primary contact for vehicle repair follow-ups and status updates.
Coordinate roadside assistance and replacement rentals.
Assist drivers with general vehicle service questions or concerns.
Process credit card payment for vendors.
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Minimum Qualifications include:
Must have permanent residence in Orlando, Florida
Minimum one year of customer service experience
Minimum one year of administrative support experience
Intermediate level or better of proficiency with Microsoft Word, Excel, and Outlook
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be willing to accept minimum starting pay range of $15.50 - $16.80/hour
Must have the ability to meet PC, Internet, and telephone equipment requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Qualified candidates must possess the competencies:
Executing
Takes action to meet goals and objectives
Follows a business plan
Accomplishes tasks according to the direction and instructions provided
Customer Service
Provides excellent service to both internal and external customers
Meets others’ needs in a timely manner and with a positive attitude
Places others’ needs above one’s own needs
Detail-Oriented
Demonstrates strong attention to detail
Provides facts and details when conveying information
Thoroughly reviews information for accuracy and consistency
Analyzing
Gathers and examines information from multiple sources
Studies facts and details
Considers past experiences and history
Communication
Effectively communicates both verbally and in writing
Clearly communicates messages, thoughts, and ideas to others
Demonstrates strong presentation skills
Flexibility
Readily adapts to change
Moves easily from one task or responsibility to another
Is able to perform tasks or complete processes in ambiguous situations
Work from Home (WFH) Requirements:
Must have a permanent residence in Orlando Florida area.
Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet
Working space with working smoke detector, fire extinguisher, and first aid kit
Work from Home (WFH) Technical Requirements:
Computer running a mainstream supported version of Windows or MacOS (currently Windows 7+ or MacOS 12+)
Minimum of 4GB RAM (the cloud based system will use a minimum of 1G RAM)
High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/)
Working web camera for virtual collaboration
Workstations should connect directly to the ISP router using an Ethernet cable (wireless connections are allowed but be aware of signal strength, interference, and other factors)
Apple or Android smartphone is needed to download the Authenticator app (must be running a current mainstream supported operating system and Internet browser version)
Internet browsers: Internet Explorer, Edge, Chrome, Firefox, or Safari
Anti-virus software must be installed and kept running at all times (included w/ Windows 10)
Operating system patches must be installed and kept up to date
Enterprise reserves the right to verify your PC meets or exceeds the following requirements.
We are looking for individuals with experience in a fast paced challenging role, who wants to provide exceptional service to every customer. The ideal candidate will be able to think outside of the box to resolve unique challenges, adapt to change and manage competing priorities.
This is a full time remote position for candidates living in Jacksonville, Florida and offers a competitive compensation package that includes:
Minimum starting pay is $15.50/hour but can increase depending on experience and shift
401k, Profit Sharing and Full Benefits
Our department operates between the hours of Monday-Friday 6am-7pm (CST) and Saturday 7am-4pm (CST). Schedules offered are based on current business needs.
Company Overview
Enterprise Fleet Management is a full-service fleet management company for businesses with mid-size fleets. With over 50 fully staffed offices nationwide, Enterprise Fleet Management supplies cars, light and medium duty trucks and service vehicles to businesses in the United States and Canada.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
Facilitate the coordination of roadside assistance and replacement rentals.
Consult customer decision makers regarding the vehicle repair service process.
Communicate to sales and management personnel regarding vehicle repair status and department policies.
Act as the primary contact for vehicle repair follow-ups and status updates.
Coordinate roadside assistance and replacement rentals.
Assist drivers with general vehicle service questions or concerns.
Process credit card payment for vendors.
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Minimum Qualifications include:
Must have permanent residence in Jacksonville, Florida
Minimum one year of customer service experience
Minimum one year of administrative support experience
Intermediate level or better of proficiency with Microsoft Word, Excel, and Outlook
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be willing to accept minimum starting pay range of $15.50 - $16.80/hour
Must have the ability to meet PC, Internet, and telephone equipment requirements
Qualified Candidates must possess the competencies:
Executing
Takes action to meet goals and objectives
Follows a business plan
Accomplishes tasks according to the direction and instructions provided
Customer Service
Provides excellent service to both internal and external customers
Meets others’ needs in a timely manner and with a positive attitude
Places others’ needs above one’s own needs
Detail-Oriented
Demonstrates a strong attention to detail
Provides facts and details when conveying information
Thoroughly reviews information for accuracy and consistency
Analyzing
Gathers and examines information from multiple sources
Studies facts and details
Considers past experiences and history
Communication
Effectively communicates both verbally and in writing
Clearly communicates messages, thoughts, and ideas to others
Demonstrates strong presentation skills
Flexibility
Readily adapts to change
Moves easily from one task or responsibility to another
Is able to perform tasks or complete processes in ambiguous situations
Work from Home (WFH) Requirements:
Must have a permanent residence in Jacksonville, Florida
Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet
Working space with working smoke detector, fire extinguisher, and first aid kit
Work from Home (WFH) Technical Requirements:
Computer running a mainstream supported version of Windows or MacOS (currently Windows 7+ or MacOS 12+)
Minimum of 4GB RAM (the cloud-based system will use a minimum of 1G RAM)
High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/)
Working web camera for virtual collaboration.
Workstations should connect directly to the ISP router using an Ethernet cable (wireless connections are allowed but be aware of signal strength, interference, and other factors)
Apple or Android smartphone is needed to download the Authenticator app (must be running a current mainstream supported operating system and Internet browser version)
Internet browsers: Internet Explorer, Edge, Chrome, Firefox, or Safari
Anti-virus software must be installed and kept running at all times (included w/ Windows 10)
Operating system patches must be installed and kept up to date
Enterprise reserves the right to verify your PC meets or exceeds the following requirements.
We are looking for individuals with experience in a fast-paced challenging role, who wants to provide exceptional service to every customer. The ideal candidate will be able to think outside of the box to resolve unique challenges, adapt to change, and manage competing priorities.
This is a full-time remote position for candidates living in Tampa, Florida, and offers a competitive compensation package that includes:
Minimum starting pay is $15.50/hour but can increase depending on experience and shift
401k, Profit Sharing, and Full Benefits
Our department operates between the hours of Monday-Friday 6 am-7 pm (CST) and Saturday 7am-4pm (CST). Schedules offered are based on current business needs.
Company Overview
Enterprise Fleet Management is a full-service fleet management company for businesses with mid-size fleets. With over 50 fully staffed offices nationwide, Enterprise Fleet Management supplies cars, light and medium duty trucks and service vehicles to businesses in the United States and Canada.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
Facilitate the coordination of roadside assistance and replacement rentals.
Consult customer decision-makers regarding the vehicle repair service process.
Communicate to sales and management personnel regarding vehicle repair status and department policies.
Act as the primary contact for vehicle repair follow-ups and status updates.
Coordinate roadside assistance and replacement rentals.
Assist drivers with general vehicle service questions or concerns.
Process credit card payment for vendors.
Equal Opportunity Employer/Disability/Veterans#LI-REMOTE
Qualifications
Minimum Qualifications include:
Must have permanent residence in Tampa, Florida
Minimum one year of customer service experience
Minimum one year of administrative support experience
Intermediate level or better of proficiency with Microsoft Word, Excel, and Outlook
Must be willing to accept minimum starting pay range of $15.50 - $16.80/hour
Must have the ability to meet PC, Internet, and telephone equipment requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Qualified Candidates must possess the competencies:
Executing
Takes action to meet goals and objectives
Follows a business plan
Accomplishes tasks according to the direction and instructions provided
Customer Service
Provides excellent service to both internal and external customers
Meets others’ needs in a timely manner and with a positive attitude
Places others’ needs above one’s own needs
Detail-Oriented
Demonstrates strong attention to detail
Provides facts and details when conveying information
Thoroughly reviews information for accuracy and consistency
Analyzing
Gathers and examines information from multiple sources
Studies facts and details
Considers past experiences and history
Communication
Effectively communicates both verbally and in writing
Clearly communicates messages, thoughts, and ideas to others
Demonstrates strong presentation skills
Flexibility
Readily adapts to change
Moves easily from one task or responsibility to another
Is able to perform tasks or complete processes in ambiguous situations
Work from Home (WFH) Requirements:
Must have a permanent residence in Tampa, Florida.
Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet
Working space with working smoke detector, fire extinguisher, and first aid kit
Work from Home (WFH) Technical Requirements:
Computer running a mainstream supported version of Windows or MacOS (currently Windows 7+ or MacOS 12+)
Minimum of 4GB RAM (the cloud-based system will use a minimum of 1G RAM)
High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/)
Working web camera for virtual collaboration.
Workstations should connect directly to the ISP router using an Ethernet cable (wireless connections are allowed but be aware of signal strength, interference, and other factors)
Apple or Android smartphone is needed to download the Authenticator app (must be running a current mainstream supported operating system and Internet browser version)
Internet browsers: Internet Explorer, Edge, Chrome, Firefox, or Safari
Anti-virus software must be installed and kept running at all times (included w/ Windows 10)
Operating system patches must be installed and kept up to date
Enterprise reserves the right to verify your PC meets or exceeds the following requirements.
We are looking for individuals with experience in a fast-paced challenging role, who wants to provide exceptional service to every customer. The ideal candidate will be able to think outside of the box to resolve unique challenges, adapt to change, and manage competing priorities.
This is a full-time remote position for candidates living in Tampa, Florida, and offers a competitive compensation package that includes:
Minimum starting pay is $15.50/hour but can increase depending on experience and shift
401k, Profit Sharing, and Full Benefits
Our department operates between the hours of Monday-Friday 6 am-7 pm (CST) and Saturday 7 am-4 pm (CST). Schedules offered are based on current business needs.
Company Overview
Enterprise Fleet Management is a full-service fleet management company for businesses with mid-size fleets. With over 50 fully staffed offices nationwide, Enterprise Fleet Management supplies cars, light and medium-duty trucks, and service vehicles to businesses in the United States and Canada.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
Facilitate the coordination of roadside assistance and replacement rentals.
Consult customer decision-makers regarding the vehicle repair service process.
Communicate to sales and management personnel regarding vehicle repair status and department policies.
Act as the primary contact for vehicle repair follow-ups and status updates.
Coordinate roadside assistance and replacement rentals.
Assist drivers with general vehicle service questions or concerns.
Process credit card payment for vendors.
Equal Opportunity Employer/Disability/Veterans#LI-REMOTE
Qualifications
Minimum Qualifications include:
Must have permanent residence in Tampa, Florida
Minimum one year of customer service experience
Minimum one year of administrative support experience
Intermediate level or better of proficiency with Microsoft Word, Excel, and Outlook
Must be willing to accept minimum starting pay range of $15.50 - $16.80/hour
Must have the ability to meet PC, Internet, and telephone equipment requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Qualified candidates must possess the competencies:
Executing
Takes action to meet goals and objectives
Follows a business plan
Accomplishes tasks according to the direction and instructions provided
Customer Service
Provides excellent service to both internal and external customers
Meets others’ needs in a timely manner and with a positive attitude
Places others’ needs above one’s own needs
Detail-Oriented
Demonstrates strong attention to detail
Provides facts and details when conveying information
Thoroughly reviews information for accuracy and consistency
Analyzing
Gathers and examines information from multiple sources
Studies facts and details
Considers past experiences and history
Communication
Effectively communicates both verbally and in writing
Clearly communicates messages, thoughts, and ideas to others
Demonstrates strong presentation skills
Flexibility
Readily adapts to change
Moves easily from one task or responsibility to another
Is able to perform tasks or complete processes in ambiguous situations
Work from Home (WFH) Requirements:
Must have a permanent residence in Tampa, Florida.
Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet
Working space with working smoke detector, fire extinguisher, and first aid kit
Work from Home (WFH) Technical Requirements:
Computer running a mainstream supported version of Windows or MacOS (currently Windows 7+ or MacOS 12+)
Minimum of 4GB RAM (the cloud-based system will use a minimum of 1G RAM)
High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/)
Working web camera for virtual collaboration.
Workstations should connect directly to the ISP router using an Ethernet cable (wireless connections are allowed but be aware of signal strength, interference, and other factors)
Apple or Android smartphone is needed to download the Authenticator app (must be running a current mainstream supported operating system and Internet browser version)
Internet browsers: Internet Explorer, Edge, Chrome, Firefox, or Safari
Anti-virus software must be installed and kept running at all times (included w/ Windows 10)
Operating system patches must be installed and kept up to date
Enterprise reserves the right to verify your PC meets or exceeds the following requirements.
Remote Tennessee
Overview
Enterprise Holdings is looking to add virtual agents to our Support Services' Reservations Sales team!
If you…
Are able to successfully follow a sales strategy to overcome customer objections and maximize revenue
Communicate effectively with a wide range of callers
Enjoy a sales-oriented culture, while working from the comfort of home
Are able to ensure customer satisfaction through providing exceptional service to every customer
… Then this may be the perfect opportunity you’ve been searching for!
We Work Hard and Reward Hard Work! This remote position offers a compensation package of $ 16.50 /hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more. We also offer an exciting career path and the opportunity to earn a bonus within your first year based on attendance!
Schedule: The training schedule is 2 weeks at M-F, 9am-5:30pm CST. Our regular schedules are full-time and range from start times around 11am-1pm CST to end times around 8pm-10pm CST (weekends and holidays included).
Responsibilities
Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
Receive and apply feedback from managers to improve call quality
Efficiently guide conversations and apply sales techniques to convert calls into reservations
Provide excellent customer service
Strive to meet and exceed monthly personal and department metrics
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Must currently live in the state of Tennessee
Must currently live in Clarksville or the immediate surrounding area
One year of sales or call center experience required
Permanent residence with a defined working space that is free of distractions
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements
Overview
Enterprise Holdings is looking to add virtual agents to our Support Services' Reservations Sales team!
If you…
Are able to successfully follow a sales strategy to overcome customer objections and maximize revenue
Communicate effectively with a wide range of callers
Enjoy a sales-oriented culture, while working from the comfort of home
Are able to ensure customer satisfaction through providing exceptional service to every customer
… Then this may be the perfect opportunity you’ve been searching for!
We Work Hard and Reward Hard Work! This remote position offers a compensation package of $ 16.50 /hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts, and much more. We also offer an exciting career path and the opportunity to earn a bonus within your first year based on attendance!
Schedule: The training schedule is 2 weeks at M-F, 9am-5:30pm CST. Our regular schedules are full-time and range from start times around 11am-1pm CST to end times around 8 pm-10pm CST (weekends and holidays included).
Responsibilities
Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
Receive and apply feedback from managers to improve call quality
Efficiently guide conversations and apply sales techniques to convert calls into reservations
Provide excellent customer service
Strive to meet and exceed monthly personal and department metrics
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Must currently live in the state of Tennessee
Must currently live in Jackson or the immediate surrounding area
One year of sales or call center experience required
Permanent residence with a defined working space that is free of distractions
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements
Remote Arizona
Overview
Enterprise Fleet Management, an affiliate of Enterprise Rent-A-Car, has an exciting opportunity for a National Service Coordinator. This position provides a broad range of support and assistance to both internal and external Fleet Management customers. The coordinator is responsible for fielding inbound calls and assisting customers with rentals, coordinating roadside assistance as well as answering general company inquiries. In addition, this person will also conduct follow-ups with repair facilities, tow companies and our Fleet drivers.
We are looking for individuals with experience in a fast paced challenging role, who wants to provide exceptional service to every customer. The ideal candidate will be able to think outside of the box to resolve unique challenges, adapt to change and manage competing priorities.
This is a full time remote position for candidates living in Phoenix, Arizona and offers a competitive compensation package that includes:
Minimum starting pay is $15.50/hour but can increase depending on experience and shift
401k, Profit Sharing and Full Benefits
Our department operates between the hours of Monday-Friday 6am-7pm (CST) and Saturday 7am-4pm (CST). Schedules offered are based on current business needs.
Company Overview
Enterprise Fleet Management is a full-service fleet management company for businesses with mid-size fleets. With over 50 fully staffed offices nationwide, Enterprise Fleet Management supplies cars, light and medium duty trucks and service vehicles to businesses in the United States and Canada.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
Facilitate the coordination of roadside assistance and replacement rentals.
Consult customer decision makers regarding the vehicle repair service process.
Communicate to sales and management personnel regarding vehicle repair status and department policies.
Act as the primary contact for vehicle repair follow-ups and status updates.
Coordinate roadside assistance and replacement rentals.
Assist drivers with general vehicle service questions or concerns.
Process credit card payment for vendors.
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Minimum Qualifications include:
Must have a permanent residence in Phoenix, AZ or surrounding county
Minimum one year of customer service experience
Minimum one year of administrative support experience
Intermediate level or better of proficiency with Microsoft Word, Excel, and Outlook
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be willing to accept minimum starting pay range of $15.50 - $16.80/hour
Must have the ability to meet PC, Internet, and telephone equipment requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Qualified Candidates must possess the competencies:
Executing
Takes action to meet goals and objectives
Follows a business plan
Accomplishes tasks according to the direction and instructions provided
Customer Service
Provides excellent service to both internal and external customers
Meets others’ needs in a timely manner and with a positive attitude
Places others’ needs above one’s own needs
Detail-Oriented
Demonstrates a strong attention to detail
Provides facts and details when conveying information
Thoroughly reviews information for accuracy and consistency
Analyzing
Gathers and examines information from multiple sources
Studies facts and details
Considers past experiences and history
Communication
Effectively communicates both verbally and in writing
Clearly communicates messages, thoughts, and ideas to others
Demonstrates strong presentation skills
Flexibility
Readily adapts to change
Moves easily from one task or responsibility to another
Is able to perform tasks or complete processes in ambiguous situations
Work from Home (WFH) Requirements:
Must have a permanent residence in Phoenix, Arizona
Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet
Working space with working smoke detector, fire extinguisher, and first aid kit
Work from Home (WFH) Technical Requirements:
Computer running a mainstream supported version of Windows or MacOS (currently Windows 7+ or MacOS 12+)
Minimum of 4GB RAM (the cloud-based system will use a minimum of 1G RAM)
High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/)
Working web camera for virtual collaboration
Workstations should connect directly to the ISP router using an Ethernet cable (wireless connections are allowed but be aware of signal strength, interference, and other factors)
Apple or Android smartphone is needed to download the Authenticator app (must be running a current mainstream supported operating system and Internet browser version)
Internet browsers: Internet Explorer, Edge, Chrome, Firefox, or Safari
Anti-virus software must be installed and kept running at all times (included w/ Windows 10)
Operating system patches must be installed and kept up to date
Enterprise reserves the right to verify your PC meets or exceeds the following requirements
Remote Michigan
Overview
Enterprise Holdings is looking to add virtual agents to our Support Services' Reservations Sales team!
If you…
Are able to successfully follow a sales strategy to overcome customer objections and maximize revenue
Communicate effectively with a wide range of callers
Enjoy a sales-oriented culture, while working from the comfort of home
Are able to ensure customer satisfaction through providing exceptional service to every customer
… Then this may be the perfect opportunity you’ve been searching for!
We Work Hard and Reward Hard Work! This remote position offers a compensation package of $ 16.50 /hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more. We also offer an exciting career path and the opportunity to earn a bonus within your first year based on attendance!
Schedule: The training schedule is 2 weeks at M-F, 9am-5:30pm CST. Our regular schedules are full-time and range from start times around 11am-1pm CST to end times around 8pm-10pm CST (weekends and holidays included).
Responsibilities
Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
Receive and apply feedback from managers to improve call quality
Efficiently guide conversations and apply sales techniques to convert calls into reservations
Provide excellent customer service
Strive to meet and exceed monthly personal and department metrics
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Must currently live in the state of Michigan
Must currently live in Detroit or the immediate surrounding area
One year of sales or call center experience required
Permanent residence with a defined working space that is free of distractions
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements.
Remote Las Vegas Nevada
Overview
Enterprise Holdings is looking to add a Work from Home Agreement Coordinator!
If you…
Like working with contracts
Are a self-starter who likes working with deadlines
Using your resources to research to find the correct information to ensure compliance
…Then this may be the perfect opportunity you’ve been searching for!
This position gives you the opportunity to work with many of our channels of business, including but not limited to: Business Rental, Truck Rental, Travel Agency Insurance Replacement, and LAC Tour/Leisure and Entertainment! In this position is you will review and ensure that all legal and business terms are strictly adhered to in the development of agreements, as well as research and identify the proper language to be used or changes that must be made to ensure an agreements’ compliance.
We Work Hard and Reward Hard Work! This position offers a compensation package of $16.15/hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more!
Schedule: The schedule for this position is Monday - Friday 40 hours per week, with a start time from 7:30-9:00 am CST
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
Create Business Rental agreements, amendments, addendums as agreed to and approved between customers and the Business Rental Groups and Strategic team
Perform quality assurance audits of agreements, amendments, addendums and/or program summaries before submitting for processing
Liaison with legal counsel and all levels of management to ensure contracting policies and procedures are followed
Follow strict adherence to established processes and procedures for created all legal documents
Conduct conference calls and meetings with other departments, commissions, legal, BRSE’s/Directors to proactively seek direction and discuss issues or processes
Create presentations for sales group and management as necessary
Provide guidance, industry knowledge and training to the field sales force
Ensure adherence to department controls on pricing and agreement attributes as conveyed by upper management to the applicable sales teams
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Must currently live in the state of Nevada
Must currently live in Las Vegas, NV or the immediate surrounding area
One year business administrative experience using a computer on a daily basis required
High School Diploma or GED required, Bachelors degree preferred
Bilingual in French, Spanish or Portuguese preferred
Proficient working knowledge in Microsoft Excel, Word and Outlook
Ability to maintain confidential information
Must be able to work Monday-Friday 40 hours per week with a start time from 7:30-9:00 am CST
Must be willing to accept starting pay of $16.15/hour.
Permanent residence with a defined working space that is free of distractions and meet our work from home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
***Enterprise reserves the right to verify that your PC meets or exceeds these requirements throughout the training period.
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