Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer, and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will not be discriminated against on the basis of disability.
Sr. Customer Assistance Representative Reidsville, NC
Candidates must be able to work the following schedule:
Sunday: OFF Monday: 7:30 am - 5:30pm
Tuesday: 12:00 pm - 6:00 pm
Wednesday: OFF
Thursday: 8:00 am - 6:00 pm
Friday: 8:00 am - 7:00 pm
Saturday: 8:00 am - 12:00 pm
Responsibilities
Take incoming calls- reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess the condition of rental upon return
Process returns, check-ins, and exit kiosk transactions
Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features, and other services
May sell optional protection products, upgrades, fuel options, and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer, and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Qualifications
Must be at least 18 years old
A high school diploma or GED equivalent required
Must have at least 1-year prior customer service, retail, or administrative support experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol-related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
The Work From Home team frequently hires in the following states:
AZ, FL, ID, MI, MO, NM, NV, OH, OK, TN, TX, and UT
The job description is all the same, however different states.
Below is the link to each state
Schedule: Our schedules are full-time and range from start times around 10 am central time to end times around 7 pm central time (weekends and holidays included).
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers, and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications simultaneously
Utilize problem-solving skills to efficiently resolve customer requests
Locate and interpret complex information from a number of systems
Receive feedback from managers to improve call quality
Provide excellent customer service
Qualifications
Must currently live in the state of Florida.
Must currently live in Tallahassee or the immediate surrounding area
Minimum 1 year of experience resolving customer concerns and handling difficult conversations required
Call center experience preferred
Permanent residence with a defined working space that is free of distractions
Ability to complete virtual training for the first 4 weeks of employment, M-F, 9-5:30 pm CST
Ability to work a full-time schedule (40 hours/week), with start times between 9 am-10:30 am (Central Time Zone), including one weekend day and holidays
Accept a starting pay of $14.50/hour
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite, or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements
Customer Service Representative-Kansas City, MO
We offer:
Paid time off
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services which include offering optional protection products, upgrades, fuel options, and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess the condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company-sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a current and valid driver's license with no more than two moving violations and/or at-fault accidents on driving record within the past 3 years
No drug or alcohol-related convictions on driving record within the past 3 years (DUI/DWI).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work a 40 hour work week which includes weekends.
The starting rate of pay is $16.00/hour. A comprehensive benefits package is available including medical, dental, and vision insurance paid vacation time and paid holidays, profit sharing, and 401(k) with company match.
The required full-time schedule is Monday, Thursday & Friday from 7 am-5 pm (1 hour break each day) and Saturday & Sunday from 7:30 am-12:30 pm.
Responsibilities
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Initiate rental contract based on customer reservations or on-the-spot need
Provide directions and general assistance
Assist to assess the condition of rental upon return
Process returns, check-ins
Understand and communicate rental terms and conditions, vehicle features, and other services
May sell optional protection products, upgrades, fuel options, and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
·
Must be at least 18 years old
Must have a High School Diploma or GED
Must have at least 1 year of prior customer service experience
Must have a basic level of experience and understanding of a PC and Microsoft Office products
Must have a current and valid US driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
Must have no drug or alcohol related convictions on driving record in last 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future
Apart from religious observation, must be available to work Monday, Thursday & Friday from 7 am-5 pm and Saturday & Sunday from 7:30 am-12:30 pm
Reservation Sales Representative Dallas, TX
Overview
If you…
Are able to successfully follow a sales strategy to overcome customer objections and maximize revenue
Communicate effectively with a wide range of callers
Enjoy a sales-oriented culture, while working from the comfort of home
… Then this may be the perfect opportunity you’ve been searching for!
We Work Hard and Reward Hard Work! This remote position offers a compensation package of $14.50/hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts, and much more.
Schedule: Our schedules are full-time and range from start times around 11 am CST to end times around 10 pm CST (weekends and holidays included).
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers, and the communities we serve is our top priority.
Responsibilities
Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
Receive and apply feedback from managers to improve call quality
Efficiently guide conversations and apply sales techniques to convert calls into reservations
Provide excellent customer service
Strive to meet and exceed monthly personal and department metrics
Locate and interpret complex information from a number of systems
Qualifications
Must currently live in the state of Texas
Must currently live in Dallas or the immediate surrounding area
One year of sales or call center experience required
Permanent residence with a defined working space that is free of distractions
Ability to complete training for the first 3 weeks of employment, M-F from 9-5:30 pm CST
Able to work a full-time schedule (40 hours/week), with start times between 11 am-1:30 pm Central Time Zone, including one weekend day per week
Accept starting pay of $14.50/hour
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements
Reservation Sales Representative Houston, TX
We Work Hard and Reward Hard Work! This remote position offers a compensation package of $14.50/hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts, and much more.
Schedule: Our schedules are full-time and range from start times around 11 am CST to end times around 10 pm CST (weekends and holidays included).
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers, and the communities we serve is our top priority.
Responsibilities
Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
Receive and apply feedback from managers to improve call quality
Efficiently guide conversations and apply sales techniques to convert calls into reservations
Provide excellent customer service
Strive to meet and exceed monthly personal and department metrics
Locate and interpret complex information from a number of systems
Qualifications
Must currently live in the state of Texas
Must currently live in Houston or the immediate surrounding area
One year of sales or call center experience required
Permanent residence with a defined working space that is free of distractions
Ability to complete training for the first 3 weeks of employment, M-F from 9-5:30 pm CST
Able to work a full-time schedule (40 hours/week), with start times between 11 am-1:30 pm Central Time Zone, including one weekend day per week
Accept starting pay of $14.50/hour
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements
Reservation Sales Representative Fort Worth, TX
We Work Hard and Reward Hard Work! This remote position offers a compensation package of $14.50/hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts, and much more.
Schedule: Our schedules are full-time and range from start times around 11 am CST to end times around 10 pm CST (weekends and holidays included).
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers, and the communities we serve is our top priority.
Responsibilities
Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
Receive and apply feedback from managers to improve call quality
Efficiently guide conversations and apply sales techniques to convert calls into reservations
Provide excellent customer service
Strive to meet and exceed monthly personal and department metrics
Locate and interpret complex information from a number of systems
Qualifications
Must currently live in the state of Texas
Must currently live in Houston or the immediate surrounding area
One year of sales or call center experience required
Permanent residence with a defined working space that is free of distractions
Ability to complete training for the first 3 weeks of employment, M-F from 9-5:30 pm CST
Able to work a full-time schedule (40 hours/week), with start times between 11 am-1:30 pm Central Time Zone, including one weekend day per week
Accept starting pay of $14.50/hour
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
WFH Technical Qualifications for your home office:
Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
Must have a computer USB headset with microphone
Must have a computer with webcam technology
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2mbps and minimum download speed of 5mbps
Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements
National Service Coordinator - Remote Phoenix, AZ
This is a full-time remote position for candidates living in Phoenix, Arizona, and offers a competitive compensation package that includes:
Minimum starting pay is $15.50/hour but can increase depending on experience and shift
401k, Profit Sharing, and Full Benefits
Our department operates between the hours of Monday-Friday 6 am-7 pm (CST) and Saturday 7 am-4 pm (CST). Schedules offered are based on current business needs.
Company Overview
Enterprise Fleet Management is a full-service fleet management company for businesses with mid-size fleets. With over 50 fully staffed offices nationwide, Enterprise Fleet Management supplies cars, light, and medium-duty trucks, and service vehicles to businesses in the United States and Canada.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers, and the communities we serve is our top priority.
Responsibilities
Facilitate the coordination of roadside assistance and replacement rentals.
Consult customer decision-makers regarding the vehicle repair service process.
Communicate to sales and management personnel regarding vehicle repair status and department policies.
Act as the primary contact for vehicle repair follow-ups and status updates.
Coordinate roadside assistance and replacement rentals.
Assist drivers with general vehicle service questions or concerns.
Process credit card payment for vendors.
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Minimum Qualifications include:
Must have a permanent residence in Phoenix, AZ, or a surrounding county
Minimum one year of customer service experience
Minimum one year of administrative support experience
Intermediate level or better of proficiency with Microsoft Word, Excel, and Outlook
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be willing to accept minimum starting pay range of $15.50 - $16.80/hour
Must have the ability to meet PC, Internet, and telephone equipment requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Qualified candidates must possess the competencies:
Executing
Takes action to meet goals and objectives
Follows a business plan
Accomplishes tasks according to the direction and instructions provided
Customer Service
Provides excellent service to both internal and external customers
Meets others’ needs in a timely manner and with a positive attitude
Places others’ needs above one’s own needs
Detail-Oriented
Demonstrates strong attention to detail
Provides facts and details when conveying information
Thoroughly reviews information for accuracy and consistency
Analyzing
Gathers and examines information from multiple sources
Studies facts and details
Considers past experiences and history
Communication
Effectively communicates both verbally and in writing
Clearly communicates messages, thoughts, and ideas to others
Demonstrates strong presentation skills
Flexibility
Readily adapts to change
Moves easily from one task or responsibility to another
Is able to perform tasks or complete processes in ambiguous situations
Work from Home (WFH) Requirements:
Must have a permanent residence in Phoenix, Arizona
Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated, and quiet
Working space with working smoke detector, fire extinguisher, and first aid kit
Work from Home (WFH) Technical Requirements:
Computer running a mainstream supported version of Windows or macOS (currently Windows 7+ or macOS 12+)
Minimum of 4GB RAM (the cloud-based system will use a minimum of 1GRAM)
High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/)
Working web camera for virtual collaboration
Workstations should connect directly to the ISP router using an Ethernet cable (wireless connections are allowed but be aware of signal strength, interference, and other factors)
Apple or Android smartphone is needed to download the Authenticator app (must be running a current mainstream supported operating system and Internet browser version)
Internet browsers: Internet Explorer, Edge, Chrome, Firefox, or Safari
Anti-virus software must be installed and kept running at all times (included w/ Windows 10)
Operating system patches must be installed and kept up to date.
For this same position, with the same Job description in multiple states, follow the link below.
National Service Coordinator - Salt Lake City, UT
National Service Coordinator - Jacksonville, FL
National Service Coordinator Springfield, MO
National Service Coordinator Columbia, MO
National Service Coordinator Tampa, FL
National Service Coordinator Phoenix, AZ
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