Cleveland, Ohio, Cincinnati, Ohio, Detroit, Michigan, Salt Lake City, Utah, Pittsburgh, Pennsylvania, Philadelphia, Pennsylvania, Colorado, Chicago, Illinois, Dallas, Texas, Henderson, Nevada.
Embrace Pet Insurance is an industry pack leader that was awarded the top spot for pet insurance on the Forbes list of America’s Best Insurance Companies 2022. Along with our Great Place to Work certification, Embrace has been recognized 7 years in a row by The Plain Dealer as one of “Northeast Ohio’s Top Workplaces” and is a 10-time winner of the NorthCoast 99 Award, a program that recognizes 99 workplaces for top talent in Northeast Ohio.
Responsibilities
The ideal Customer Care Representative is customer-centric, extremely fast-paced, empathetic, patient, and focused. Applicants must possess the following qualities:
The ability to learn and retain large amounts of information and apply it logically to a variety of unpredictable situations
The desire to treat each Pet Parent as your personal responsibility and make sure they have a wonderful and memorable experience
The ability to take the fast pace in stride and thrive on a bit of organized chaos
Authenticity and respect. You must be able to respond (in writing and on the phone) with compassion, empathy, understanding, humor, or whatever else the situation demands in real-time situations – no robots, no scripts
The ability to multi-task without distraction. Try sending an email to someone thanking them for a response while on the phone with someone else talking about something else – this is the pro-level multitasking we’re looking for
Being a member of the Contact Center means responding to 70-90 phones calls per day, answering Pet Parent emails, assisting other departments with policy procedures and adjustments, helping Pet Parents understand coverage and options, reviewing claims, maintaining, and adjusting new and existing policies while providing a memorable customer experience. The Contact Center position is a demanding and important role, and, as with any job, there are tough calls and days. Our ideal candidates will be able to handle themselves with grace and the understanding that customer service is an extremely rewarding position. As cast members at Disney are taught, you must keep personal feelings “backstage” and bring your best forward. This shift for this position is M-F 11:30am-8:00pm and Saturday 10:00am-2:00pm EST. Training will last for 6 weeks and the training time will be confirmed prior to the hired class starting. This position is overtime eligible.
Qualifications
Minimum of 3 years or Vet Tech Experience Vet Tech License preferred. Remote Locations: This job can be done anywhere in the US, the following locations are just a few samples.
Cleveland, Ohio
Cincinnati, Ohio
Columbus, Ohio
Detroit, Michigan
Pittsburgh, Pennsylvania
Philadelphia, Pennsylvania
Dallas, Texas
Responsibilities
What does an Embrace Pet Insurance Claims Adjuster do? We use our vet tech brains and all the knowledge we gained working in practices to evaluate claims and medical history for our policyholders.
Job Description We are seeking an enthusiastic and eager P&C Licensed Inside Sales Agent. You will answer inbound sales calls and follow up with our prospective Pet Parents. No cold calling! We are looking for a self-motivated, driven individual who has the work ethic and personality to thrive on our fast-paced team.
Qualifications
Bachelor’s Degree and/or 2 + years of sales experience
P&C licensed, or ability to get licensed within the first few weeks if you are in the Cleveland, OH area
Remote Locations: This job can be done anywhere in the US, the following locations are just a few samples.
Cleveland, Ohio
Cincinnati, Ohio
Detroit, Michigan
Salt Lake City, Utah
Pittsburgh, Pennsylvania
Philadelphia, Pennsylvania
Colorado
Chicago, Illinois
Dallas, Texas
Henderson, Nevada
Responsibilities
Accurately and efficiently capture customer information in our CRM system
Effective organization and time management skills with the ability to work under pressure
Proactively manage and grow a pipeline of new business opportunities
Responsible for hitting KPIs set by the company
Able to effectively and professionally communicate over the phone and email
Job Description As a Help Desk Technician, you will use your strong technical skills to provide fast and useful technical assistance on computer systems. You will answer questions on basic technical issues and help to solve them.
Qualifications
To be considered for this position, you must minimally meet the knowledge, skills, and abilities below:
Tech-savvy with a working knowledge of office automation products, databases, and remote control.
In-depth knowledge of Microsoft Windows Server and Desktop operating systems, Microsoft Office Suites.
Ability to research solutions or information regarding technical issues.
Good communication and interpersonal skills with the ability to work directly with business users.
High energy level.
Detail-oriented.
Responsibilities
Serve as the first point of contact for employees seeking technical assistance.
Provide local and remote employees support for PC hardware and software, including setup and deployment.
Assist the System Administrator with maintenance and support of local network systems and telecommunications infrastructure.
Keep accurate documentation for IT department assets.
Record events and resolutions in a ticketing system.
Pass along any feedback or suggestions by customers to the appropriate internal team.
Job Summary As Applications Support Technician you will use your strong technical skills to provide fast and useful technical assistance on Embrace’s multiple software platforms. You will answer questions and help solve user and technical issues related to our software.
Qualifications
1-3 years experience with SQL databases
1-3 years experience with Dynamics365
Intimate knowledge of computing systems
Ability to research solutions or information regarding technical issues
Good communication and interpersonal skills with the ability to work directly with business users
Strong listening ability and patience
Excellent analytical and critical thinking skills
High energy level
Detail-oriented
Responsibilities
Troubleshoot software and applications issues including:
Microsoft Dynamics CRM
MyEmbrace
Website
Claims Workspace
Mobile Application
Contact Center Workspace (future support)
Possess specialist knowledge of applications and software.
Serve as the first point of contact for local and remote employees seeking technical assistance with a software issue.
Identify and resolve technical issues associated with applications and software.
Escalate issues to tier 3 developers as needed.
Maintain and update technical documents and procedures.
Record events and resolutions in a ticketing system.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Train users on software and applications.
Comments