With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it— we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.Read employee reviews, salaries, and benefits here
What You'll Do:
Responsible for managing the art direction and design for a host of our platform modernization efforts, creating a distinct servicing system that will redefine financial services management.
What You'll Do It:
Directs and designs creative for campaigns across channels primarily focused on responsive design with targeted print campaigns.
Presents and sells work.
Attends project briefings, formulates solutions and collaborates with creative to lead projects from conception to completion.
Effectively disseminate client and legal changes and incorporate changes into creative while complying with requirements, policies, and processes.
Ensures work is executed from a production standpoint.
Works directly with business partners and end-users to A/B test UX/UI solutions.
What You'll Need:
HS Diploma or GED
Even Better If You Have:
Bachelor's in Marketing or Graphic Design
4+ years Diverse client portfolio and media including mobile, web and responsive design. Must be proficient in Digital.
2+ years Credit card/Financial Design or Advertising agency or related
Remote: Utah & Arizona
What You’ll Do
Communicate with customers on loan acquisition calls and help them complete loan applications.
Proactively sell the loan, along with other benefits, to the customer.
Ensure that all portions of the application are accurate to identify and eliminate potential business risks.
Help drive the completion of applications to increase receivables.
How You’ll Do It
Have consultative sales-based conversations with customers to promote the loan’s features and benefits.
Facilitate components of the credit application process including, but not limited to, identity verification, judgmental review, negotiation of loan terms, applicant agreement of loan offer, and completion of the loan application.
Remote: Arizona, Utah & Ohio – Mid Shifts
Discover. A brighter future.
Great News! You are eligible for a cash bonus!
Sign-on Bonus: up to $2K*
And… We offer 100% remote, combo, or on-site- it’s your choice! You do need to live in Ohio, Utah, or Arizona
And… Once you join the team, you will receive an office setup stipend of $250 and enjoy monthly internet reimbursement of $60
*Bonus is paid in the following increments within 30 days of the following milestones:
$500 following 60 days employed
$500 following 120 days employed
$1000 following 365 days employed
To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.
Job Description
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:
We have lots of options with start dates and schedules.
Our next classes start in February 2022
We post all our jobs in Eastern Standard Time- we’ve got you covered with a variety of shifts. We are currently hiring for the following schedule:
11:30am – 7:00pm EST (Ohio)
9:30am – 5:00pm MST (Utah and Arizona)
Discover. A brighter future.
Great News! You are eligible for a cash bonus!
Sign-on Bonus: up to $2K*
And… We offer 100% remote, combo, or on site- it’s your choice! You do need to live in Ohio, Utah, or Arizona
And… Once you join the team, you will receive an office setup stipend of $250 and enjoy monthly internet reimbursement of $60
*Bonus is paid in the following increments within 30 days of the following milestones:
$500 following 60 days employed
$500 following 120 days employed
$1000 following 365 days employed
What You Will Do
You’ll spend the majority of your shift on the phone (automatic dialer, inbound and outbound), speaking with delinquent customers, listening to their concerns, and providing them with the best solutions. You’ll be a master problem solver!
Customer care is key- our approach to collections is about finding the right options for the customer by understanding their needs, and the options Discover has for them.
Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.
We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.
What You’ll Do
Provide high-quality and efficient customer service through the daily management of a team.
Hire, motivate, recognize, reward, coach, counsel, and train direct reports.
Responsible for overall team development, performance, and customer experience while adhering to regulatory requirements.
How You’ll Do It
Recommends improvements to processes and procedures to improve overall performance, results, and customer experience. Supports and drives change initiatives.
Manages a team with responsibility for hire/fire decisions, performance appraisals, and pay decisions.
Performs general administrative tasks, including timekeeping, Workday transactions, access requests, etc.
Manages team performance to achieve or exceed established goals. Proactively monitors daily activities of direct reports. Implements and executes established business strategies. Manages workflow through the delegation and reassignment of work activities. Develops contests and awards that increase employee loyalty and focus.
Provides guidance to employees on how to handle challenging issues. Utilizes discretionary authority to approve exceptions to procedures to resolve escalated issues. Monitors feedback on a regular basis and escalate issues as appropriate. Maintains emotional consistency during times of ambiguity.
Documents coaching, counseling, and corrective action of direct reports. Ensures that activities of the team are in compliance with company policies and procedures,
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