Discover® is a great place to work and our employees are why. You’ll find yourself collaborating with some of the industry’s smartest and most reliable professionals; who reward dedication, value innovation, and support growth. At Discover, you can be a reason millions of consumers spend smarter and manage debt better. We are all about people and whatever your background, experience, or goals, you'll find something different here!
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Job Description
Class Start Date: December or January 2021
Shift Requirements: Start times from 7:00am - 9:30am EST.
All shifts are Monday-Friday with rotation weekends. *ALL SHIFTS ARE LISTED IN EASTERN TIMEZONE*
Starting Wage: Minimum of $16.00 hourly + 20% weekend premium pay
Full-Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support, and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Medical/Dental/Vision/Life Insurance
Tuition Reimbursement for eligible US-based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full-service cafeteria featuring Starbucks and subsidized Mindful options
Access to the fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You’ll Do
Resolve Cardmember inquiries regarding a fraud- or security-related concern; such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc.
Take incoming calls and referrals from other departments, and at times make outbound calls.
How You’ll Do It
Handle inbound customer calls; complete necessary fraud verification, including caller authentication, transaction verification, etc., utilizing excellent customer service skills.
Collect necessary information and complete a fraud report when a customer confirms unauthorized account activity.
Ensure proper follow-up or escalation of account based on the call outcome.
Make outbound calls to verify account activity with the customer.
Qualifications You’ll Need
Bonus Point If You Have
High school diploma or GED
1+ years of experience in call center/customer service
A quiet workspace
Internet service with a minimum speed of 5mbps
Personal smartphone or a table.
West Valley City, UT, US-IL,
Discover. A brighter future.
Great News! You are eligible for a cash bonus!
Sign-on Bonus: up to $2K*
And… We offer 100% remote, combo, or on-site - it’s your choice! You do need to live in Ohio, Utah, Arizona, Delaware (and surrounding area), or Illinois
And… Once you join the team, you will receive an office setup stipend of $250
*Bonus is paid in the following increments within 30 days of the following milestones:
$500 following 60 days employed
$500 following 120 days employed
$1000 following 365 days employed
To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.
Job Description
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:
We’ve got you covered with a variety of start dates and shifts.
You’ll notice we post all jobs in the Eastern Time zone, but here’s what it means in your local time:
(DE & OH) Available START times between 9:00am-11:00am EST
(IL) Available START times between 8:00am -10:00am CST
(UT & AZ) Available START times between 7:00am-7:00am MST
Note: All Shifts are Monday- Friday with weekends as assigned
Your recruiter will help you find the best shift for your lifestyle!
Competitive Wage
Starting wage of $16.00 per hour with shift differential opportunities to earn up to $20.70 per hour
Full-Time Benefits
We could say there are too many to list, but it’s worth it to share the good news!
Starting DAY ONE (yes, you heard that correctly – NO WAITING PERIOD), you can take advantage of our amazing benefits package, designed with you and your future in mind! Check out the full list:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Medical/Dental/Vision/Life Insurance
Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options
401K with company match and fixed contribution
Employee Stock Purchase Plan
What You Will Do
Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.
You’ll spend the majority of your shift talking with our customers, listening to their concerns, and providing the best solutions. You’ll be a master problem solver! You might interact with customers on the phone, in a chat session, or respond to emails.
We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.
We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
Qualifications You Will Need to Succeed
The Basics:
Be reliable! We need you here to take care of our customers. Be committed to working your schedule.
Enjoy helping others. You will be busy, taking call after call, assisting our customers.
We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.
Positive energy, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.
We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.
Bonus points if you have:
1+ years of experience in related field
Benefits you might not have expected
Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)
Opportunities to volunteer in the community
Development groups and training
If you do choose to work onsite, we have a full-service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics.
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Supports key Marketing and Customer Service priorities through the delivery of service strategies that drive business value, build loyalty and engagement, and minimize risk. Provides and develops strategy improvements to enhance customer and agent experience, system tools, and risk controls while also maintaining focus on continuous improvement and process automation. Monitors key performance metrics to proactively assess processes for enhancements and provide actionable insights to drive efficiencies.
Responsibilities
· Leads the delivery of strategic projects and continuous improvement initiatives to support business goals.
· Monitors performance of existing business processes with respect to operational efficiency, customer experience, service delivery, and compliance.
· Identifies enhancement opportunities based on ongoing monitoring of processes to maintain/ enhance process efficiency.
· Leverages relevant data within the business process to drive insights that affect decision-making and understanding of customer/employee experiences.
· Manages the development of agent materials, system tools, policy and procedures, and risk controls.
Minimum Qualifications
At a minimum, here’s what we need from you:
· Bachelor’s Degree in Marketing, Business Administration/Management or related field
· In lieu of degree, 8+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution or related field
Preferred Qualifications
If we had our say, we’d also look for:
· 4+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution or related field
· Experience with tools like SQL, SnowFlake, and Tableau or track record of success leveraging business data to drive business insight and strategic decisions.
We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Class Start Date: January 3, 2022
Shift Requirements: Day shift, Monday - Friday
Starting Wage: $18.26
Full Time & Flex Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support, and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Tuition Reimbursement for eligible US-based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full-service cafeteria featuring Starbucks and subsidized Mindful options
Access to the fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You'll Do
Responsible for collecting delinquent credit card accounts through varying channels (outbound, inbound, assigned queues, and chat sessions). Minimizes losses to the company by determining the most effective course of action to take to collect the account balances where previous collection efforts have been unsuccessful.
Utilizes professional and influential communications to keep the goodwill of customers while securing payments. Responsible for leaving professional and urgent messages in an attempt to get the customer to call back.
How You'll Do It
Reviews past due accounts and calls customers to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.
Builds rapport with the cardmembers and works with customers to secure repayment on delinquent accounts. Reviews credit and other available information on delinquent accounts, evaluate prospects for collection of delinquent amount.
Ensures compliance with company policies and procedures.
Handles difficult collection calls as determined by center management.
Qualifications You'll Need
The Basics
H.S. Diploma or GED
2+ years of experience in Collections, Customer Service or related field
Bonus Points If You Have
A quiet workspace (no background noises that can hinder customer interactions)
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet
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