Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management, and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.
Position Responsibilities As a Support Analyst, you will be responsible for providing quality accounting software support to clients using Deltek products. Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek's work environment is challenging, innovative, and fun. Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a perfect candidate. Deltek Support is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Qualifications
Strong oral and written communication
2+ years customer service or software support experience is preferred
Bachelors Degree in Accounting or related field preferred
Successful history working in a team environment
Refined problem-solving of skills
Able to multi-task in a fast-paced environment
Superb customer service skills
Must have the ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
US Remote
Position Responsibilities Deltek is looking for a passionate and experienced content strategist to develop and execute the content strategy for the Government Contracting industry. You should be a self-starter, a problem solver, and customer-obsessed. You wake up thinking about industry trends and how to engage with your audience. We are looking for someone with an eye for design who is both a storyteller and a data analyst. You love storytelling through a variety of mediums and will collaborate with internal subject matter experts to create innovative and engaging content to help drive brand awareness and demand generation. To be successful in this role, you will need to compellingly communicate a brand’s story, and have design sensibility to envision how content will be presented to our prospects and customers. Responsibilities:
Research and understand Government Contracting industry trends to help drive content strategy.
Define the content strategy to support Deltek’s Government Contracting industry campaigns.
Create and maintain an editorial calendar.
Produce content assets.
Manage external parties and/or copywriting contractors creating content – includes briefing them on topics and type of content to create, project managing, etc.
Oversee Deltek’s Government Contracting blog property, which includes maintaining an editorial calendar, writing blogs, working with subject matter experts to develop blogs, and posting blogs.
Own and manage the product lifecycle of assets: infographics, ebooks, guides, research, blogs, video, reports, and more.
Collaborate with Government Contracting Demand Generation Team to align content strategy and marketing campaigns.
Ensure messaging consistency, content quality, and accuracy.
Perform content audits and maintain a library of content assets.
Develop scalable and repeatable processes for content curation, development, and repurposing.
Monitor and report on content performance.
Review and edit content created by the Government Contracting Demand Generation Team.
Qualifications
5+ years in content strategy role or similar role (journalism, content marketing, digital marketing, communications, PR)
Excellent writing, editing, and verbal communications skills
Proven ability to collaborate effectively and influence cross-functional teams
Experience developing a content strategy, and tactically writing and/or working with writers to execute the strategy
Experience working with writers, designers, agencies and third party industry associations/influencers
Strong project management skills with experience gaining team consensus and driving deliverables
Ability to understand content performance metrics and to draw actionable insights from them
Expertise managing projects from conception through completion, and multitasking in a fast-paced environment
Organized and detail-oriented.
Position Responsibilities The role of the Upgrade Success Manager is to work with our customers to ensure their successful upgrade to new product releases. Our Upgrade Success Managers achieve this through strong communication and organization skills and executing against a defined schedule. As a member of the Customer Success Upgrade team, you will manage a portfolio of customer cohorts and seek to continuously improve the customer experience. The Upgrade Manager works collaboratively with Product Management and Cloud Operations, among others, to coordinate customer milestones and project interdependencies throughout the release lifecycle.
Qualifications
Strong customer services skills that promote customer loyalty
Accountability and personal organization are essential
Evaluate customer concerns and seek to improve all aspects of the customer experience.
Ability to learn new upgrade processes to support application and technical questions.
Work one-on-one with customers to lead them through the upgrade process and obtain internal resources as needed to assist customers.
Work closely with the upgrade team and business stakeholders to define the approach, activities, and timelines for project execution.
Work with Product Management to design upgrade programs, processes, and create content to upgrade existing SaaS customers.
Deliver effective communications around project status, risks, issues or changes.
Proactively identifies risk areas and critical items that need to be done to keep projects on track.
US Remote
Position Responsibilities The Principle Customer Care Analyst is primarily responsible for handling escalated support requests from new and existing customers on a variety of topics. Using his/her knowledge of products or services, as well as outstanding customer service skills, this professional provides escalated support via phone, chat, and email for Deltek’s products around the world. In addition, this person will provide support for our partners and internal clients as needed.Key Roles & Responsibilities: List up to 6 key roles and responsibilities of this job.1.Responds to incoming and escalated support requests in a prompt, professional and helpful manner.2. Clearly documents all customer interactions via Deltek’s case tracking system based on current policies and procedures. 3. Utilizes advanced troubleshooting skills, fundamental product knowledge and knowledge base to resolve higher complexity support tickets. Contributes to knowledge base content creation and may manage or review content contributed by others. 4. Works as a point of contact with Development, Product Management, and other department resources to resolve complex issues.5.Effectively manages escalated issues towards eventual resolution within agreed-upon SLA’s. Follows documented case handling guidelines with little to no coaching\\supervision. Expected to coach junior analysts on effectively managing workload, policies, and procedures, troubleshooting, and case ticket resolution.6. Exceed customer expectations by providing world-class customer service.7. Demonstrates ability to multi-task and effectively organize tasks based on priority.
Qualifications
Strong knowledge of customer service principles.
Strong accounting and functional knowledge needed to provide support for escalated or higher complexity issues.
Strong knowledge of Costpoint People module with experience in Payroll and Labor/Leave in addition to experience with general Accounting areas of GL, AP, and AR, etc.
Ability to train internally and externally as well as complete short-term billable engagements.
08-Oct-2021
US Remote
6815BR,
Position Responsibilities Deltek is looking for an energetic, smart and collaborative individual to join our Customer Care Team. At Deltek, we deliver software and information solutions that enable superior levels of project intelligence, management, and collaboration. In this role, you will be providing application support for Deltek’s Vison and Vantagepoint solutions, which are built specifically for professional services and architectural/engineering firms. This role is ideal for someone who is a true customer advocate and has the critical skills to affect our organization to get the job done for the customer through solid service management skills. The ideal candidate for this position will have an accounting background with strong systems knowledge and customer support skills. This role can be based remotely, within the United States. Responsibilities:
Troubleshoot a wide range of issues, including general application issues, planning, and contact resource management.
Work in a team environment and provide support to Vision/VantagePoint customers via telephone, e-mail, chat, and the internet.
Exceed customer expectations by providing world-class customer service
Work activity involves assessing the nature of customer problems and resolving most support issues.
Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a perfect candidate. Deltek Support is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day
Qualifications
2+ years of customer service or software support experience is preferred
Bachelors Degree in Accounting or related field preferred
History of successfully working in a team environment
Refined problem solving and troubleshooting skills
Ability to multi-task in a fast-paced environment
Excellent customer service skills
Must have the ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
Direct experience with Vision/Vantagepoint software or similar accounting system is a plus
Due to the nature of this role and the customers and product offerings it supports, US Citizenship is required
US Remote
Position Responsibilities Deltek is looking for a passionate and experienced content strategist to develop and execute the content strategy for the Government Contracting industry. You should be a self-starter, a problem solver, and customer-obsessed. You wake up thinking about industry trends and how to engage with your audience. We are looking for someone with an eye for design who is both a storyteller and a data analyst. You love storytelling through a variety of mediums and will collaborate with internal subject matter experts to create innovative and engaging content to help drive brand awareness and demand generation. To be successful in this role, you will need to compellingly communicate a brand’s story, and have design sensibility to envision how content will be presented to our prospects and customers. Responsibilities:
Research and understand Government Contracting industry trends to help drive content strategy.
Define the content strategy to support Deltek’s Government Contracting industry campaigns.
Create and maintain an editorial calendar.
Produce content assets.
Manage external parties and/or copywriting contractors creating content – includes briefing them on topics and type of content to create, project managing, etc.
Oversee Deltek’s Government Contracting blog property, which includes maintaining an editorial calendar, writing blogs, working with subject matter experts to develop blogs, and posting blogs.
Own and manage the production lifecycle of assets: infographics, ebooks, guides, research, blogs, video, reports, and more.
Collaborate with Government Contracting Demand Generation Team to align content strategy and marketing campaigns.
Ensure messaging consistency, content quality, and accuracy.
Perform content audits and maintain library of content assets.
Develop scalable and repeatable processes for content curation, development, and repurposing.
Monitor and report on content performance.
Review and edit content created by the Government Contracting Demand Generation Team.
Qualifications
5+ years in content strategy role or similar role (journalism, content marketing, digital marketing, communications, PR)
Excellent writing, editing, writers and verbal communications skills
Proven ability to collaborate effectively and influence cross-functional teams
Experience developing a content strategy, and tactically writing and/or working with writes to execute the strategy
Experience working with writers, designers, agencies, and third party industry associations/influencers
Strong project management skills with experience gaining team consensus and driving deliverables
Ability to understand content performance metrics and to draw actionable insights from them
Expertise managing projects from conception through completion, and multitasking in a fast-paced environment
Organized and detail-oriented
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