Chicago, IL, Austin, TX, MO, MI, IN, TN, NY, GA, TX, NM, NC, Illinois,FL, OH
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Work From Home Option-Aurora Rd
We offer Work from Home flexibility if you meet standards. Work from Home qualifications includes but are not limited to maintaining your own internet with approved speed requirements and a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is required in this role. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full-time schedules ranging from 30-40 hours per week. Days off and hours may vary, though you will have a set schedule. Site hours are 7 am-10 pm EST Mon- Friday and 7 am – 8 pm EST Sat-Sun, open 7 days per week. We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs. We offer a complete PTO package for full-time colleagues including 10 paid company holidays. Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Required Qualifications ∙ 1-year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) ∙ Computer proficiency in Windows-based applications ∙ Self-directed and the ability to problem solve in a positive, productive manner ∙ Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life ∙ Reliability and compliance with scheduling standards ∙ Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action ∙ Ability to exhibit patience and empathy and express assurance and confidence ∙ Strong customer service skills, including courteous telephone etiquette and professionalism ∙ Strong oral, interpersonal, and communication skills
Preferred Qualifications ∙ 6 months experience working in a call center or healthcare-related field ∙ Healthcare certification (ex: Med Assistant) is a plus ∙ Experience providing elder care, being a primary caregiver, or volunteer work within the community *Previous Work From Home experience preferred but not required
Education ∙ Verifiable High School diploma, GED, or equivalent preferred.
Specialty – Work from Home in PA!
Job Description The CVS Health Specialty Pharmacy is building a Work from Home Inbound Customer Service team to support our specialty patients who are in need of life-sustaining medications. We are hiring Customer Service Representatives to work in our inbound call center to make the connection and ensure timely delivery to those patients reaching out. Are we busy – absolutely! Do you get a guarantee of 40 hours per week – absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage. Our pharmacy has a high-energy culture and is passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. Do you have at least 12 months of customer service experience working with customers/patients (in a fast-paced, metric environment)? Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within CVS Health. If you take care of our patients, we will take care of your career. Our application process is 2 simple steps. 1. Apply online. 2. Take our Virtual Job Tryout to fast-track the recruitment process and start your career with CVS!
Required Qualifications • One year experience in a customer service role handling and resolving customer needs over the phone • Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications • Computer keyboarding experience, skills, and aptitude
Preferred Qualifications • Prefer six months experience handling and resolving a high volume of complex customer needs over the phone • Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions
Education • Verifiable High School Diploma, GED, or equivalent required.
Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Chicago, IL
This is a full-time/ 40 hours a week job. The current shift and schedule is Monday through Friday from 9:30 are to 6:00 pm. There is a potential for overtime on Saturdays from 7:00 am – 2:00 pm.
We have an extensive training program to ensure your success on the team. They provide participants with the right information at the right time to help them make better decisions about their health and health care. The fast-paced deadline-driven position requires attention to detail and the ability to multitask. Are you up for the challenge?
We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a comprehensive list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Required Qualifications
• 1+ years of experience in a customer service role or one-year pharmacy experience
• 6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• Computer keyboarding experience, skills, and aptitude
Preferred Qualifications
• 1+ years of call center experience
• Prefer six months experience handling and resolving a high volume of complex customer needs over the phone
• Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions
Education
• Verifiable High School Diploma, GED, or equivalent Preferred.
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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job Description Austin, TX CVS Health, a Fortune 4 company, has an exciting opportunity in the state of Texas for a Customer Service Representative working on our Specialty Pharmacy team! The CVS Health Specialty Pharmacy is building a team to support our specialty patients in need of life-sustaining medications. Are we busy – absolutely! Do you get a guarantee of 40 hours per week – absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage inquiries. Our pharmacy has a high-energy culture and we’re passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. We have a comprehensive training program to ensure your success on the team. We offer Work from Home flexibility if you meet standards. Work from Home qualifications includes but are not limited to maintaining your own internet with approved speed requirements and a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is required in this role. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. Days off and hours may vary, though you will have a set schedule. We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs. We offer a complete PTO package for full-time colleagues including 10 paid company holidays. Our application process is 2 simple steps. 1. Apply online. 2. Take our Virtual Job Tryout to fast-track the recruitment process and start your career with CVS!
Required Qualifications • 1+ years of Customer Service experience handling and resolving customer needs over the phone • 6+ months of high-volume customer service experience working in Windows, Microsoft, or another similar application • Comfortable relating to customers in a patient and the empathic way that demonstrates a genuine concern for improving their quality of life Must live in the state of Texas
Preferred Qualifications • 1+ years of call center experience • Prefer six months experience handling and resolving a high volume of complex customer needs over the phone • Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions
Education Verifiable High School diploma, GED, or equivalent
Work from Home – $1000 Sign-On -Sacramento, CA
We are currently recruiting top talent for our next class of Customer Service Representatives (CSR) in our Medicare Customer Service group. Aetna Medicare Customer Service delivers innovative, proactive, and compassionate service that exceeds our member’s expectations. We are knowledgeable, trusted, advocates for our members. The key to our success is our people. • Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence. • CSRs must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience. • CSRs participate in ongoing training and engage in self-development. • The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience. • The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members. • Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role. • Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience with health insurance plans is preferred.
Required Qualifications 1-2 Customer Service experience
Preferred Qualifications Bilingual proficiency in Spanish is highly desirable.
Education High School diploma, G.E.D. or equivalent experience
Business Overview At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Indianapolis, IN
Job Description Meritain Health’s Call Center has an opening for Customer Service Representatives to support our Evansville, IN office. This position handles customer service inquiries and problems via telephone, internet, or written correspondence. Customer inquiries are of basic and routine nature.
Required Qualifications -Customer Service Experience -Creating a Differentiated Service Experience -Demonstrating Service Discipline -Handling Service Challenges
Preferred Qualifications -Providing Solutions to Constituent Needs -Working Across Boundaries
Education High School diploma, G.E.D. or equivalent experience
Business Overview At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability, or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Lansing, MI
Job Description
Meritain Health’s Call Center has an opening for Customer Service Representatives to support our Lansing, MI office.
This position handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
Required Qualifications
-Customer Service Experience
-Creating a Differentiated Service Experience
-Demonstrating Service Discipline
-Handling Service Challenges
Preferred Qualifications
-Providing Solutions to Constituent Needs
-Working Across Boundaries
Education
High School diploma, G.E.D. or equivalent experience
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Apply
REMOTE WITHIN CALIFORNIA*
Job Description The CVS Health Specialty Pharmacy is building a Work-From-Home Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. We are hiring Customer Service Representatives to work in our inbound call center to make the connection and ensure timely delivery to those patients reaching out. Are we busy – absolutely! Do you get a guarantee of 40 hours per week – absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage. Our pharmacy has a high-energy culture and is passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. Do you have at least 12 months of customer service experience working with customers/patients (in a fast-paced, metric environment)? Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within CVS Health. If you take care of our patients, we will take care of your career. Our application process is 2 simple steps. 1. Apply online. 2. Take our Virtual Job Tryout to fast-track the recruitment process and start your career with CVS!
Required Qualifications • One year experience in a customer service role or one-year pharmacy experience • Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications • Computer keyboarding experience, skills, and aptitude
Preferred Qualifications • Prefer six months experience handling and resolving a high volume of complex customer needs over the phone • Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions
Education • Verifiable High School Diploma, GED, or equivalent.
Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Job Description CVS Health has an exciting opportunity for Customer Care Representatives to join the Specialty Pharmacy Team, with work from home opportunities for employees who meet requirements. CVS has a new opportunity within Customer Support in Arizona! The Customer Care Representative (CCR) is an important role in that the representative will be the first line of contact with our customers, setting the tone for how our company and services are experienced. Adherence to HIPAA and governmental compliance is required in this role. In order to be successful in this role you will be promoting a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns with the goals and objectives of the company. We’ll need you to professionally handle a high volume of complex inbound calls and may also include correspondence to include emails, faxes, or written letters. Also, you’ll ensure questions and issues are resolved both promptly and accurately and in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller’s needs, and providing education along the way. You will collaborate with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant. This is a full-time/ 40 hours a week job. The current shift and schedule is Monday through Friday from 9:30 am to 6:00 pm. There is a potential for overtime on Saturdays from 7:00 am – 2:00 pm. We have an extensive training program to ensure your success on the team. They provide participants with the right information at the right time to help them make better decisions about their health and health care. The fast-paced deadline-driven position requires attention to detail and the ability to multitask. Are you up for the challenge? We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a comprehensive list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Required Qualifications • 1+ years of experience in a customer service role or one-year pharmacy experience. • 6+ months work experience with Windows-based applications like Microsoft Office, internet navigation, and email applications. • Computer keyboarding experience, skills, and aptitude.
Preferred Qualifications • Experience handling and resolving a high volume of complex customer needs over the phone. • Healthcare work experience and familiarity with benefits, insurance, prescriptions.
Education • Verifiable High School Diploma, GED, or equivalent Preferred.
Nashville, TN
Job Description As a Customer Care Manager, you will be responsible for carrying out management responsibilities including planning, assigning, and directing work, appraising performance, recognizing, rewarding, and disciplining employees, addressing complaints, and resolving problems. Furthermore, you will resolve escalated customer concerns including communication with executive-level management. Some other critical components of this role include monitoring and coaching Supervisors in the areas of quality, productivity, employee relations/coaching and evaluation, pharmacy and call center operations, and overall work performance. Also, you will be responsible for coordinating training, coaching, and monitoring the performance of departmental personnel. You will report to the Director of Customer Care. To be successful in this role you will have the ability to build and retain high-performing teams as well as balance competing priorities. Additional Responsibilities: – Determine staffing requirements for the department, managing to the operating budget goals of the department, and drive/contribute to project-based initiatives – Study and standardize procedures and workflow to improve efficiency, quality, service, and performance – Roll out and actively drive operational excellence with new PBM programs and related initiatives to improve the member experience, retention, and drive margin growth – Translate business strategy into directions, plans, and measurable objectives – Direct, coordinate, evaluate and achieve customer care teams and goals and conduct necessary follow-up with clients and plan participants to ensure customer satisfaction
Required Qualifications 3 years or more of people leadership experience
Preferred Qualifications Bachelor’s degree is preferred – At least 1 year of Project Management experience – Proven experience presenting company tours and business reviews for clients. – Proven experience resolving escalated customer concerns including communication with executive level management – Experience managing large teams – Knowledge of PBM processes and procedures – Previous experience working in healthcare and/or insurance industries
Education High School Diploma or GED is required
Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Job DescriptionAddress:
Location: Chicago, IL CVS Health has an exciting opportunity for Pharmacy Technician joining the Specialty Pharmacy Team, with work from home opportunities for employees who meet requirements. CVS Health, a Fortune 5 company, has an exciting WORK FROM HOME opportunity if you live in the state of IL to be a Pharmacy Technician as part of our Specialty Mail Order Pharmacy team! In this role, you will assist in accurately reading, interpreting, and entering prescriptions into the computer system, including the calculation of doses, assignment of directions, and accepting proper insurance payments in a timely fashion. You will also contact doctor’s offices and insurance companies to ensure the accuracy of our patient’s specialty medication orders. At times you will also be responsible for answering patient calls to coordinate and process new patient medication orders and reorders, which includes verifying and re-verifying benefits Successful candidates will have superb communication skills and excellent data entry skills. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you! We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays. Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Required Qualifications • Six months experience in a pharmacy • Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications • Six months computer keyboarding skills and aptitude • Active state of Illinois Pharmacy Technician License
Preferred Qualifications • Prefer six months of work experience as a pharmacy technician • Prefer three months experience handling and resolving customer needs over the phone • Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions • Prefer Medical billing, coding, and other medical assisting roles • Prefer customer service experience in an office environment • National Pharmacy Technician Certification
Education • Verifiable High School Diploma, GED, or equivalent
Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Work From Home – ARIZONA
Job Description CVS Health, a Fortune 4 company, has an exciting opportunity in Arizona for a Customer Service Representative working on our Specialty Pharmacy team! The CVS Health Specialty Pharmacy is building a team to support our specialty patients in need of life-sustaining medications. Are we busy – absolutely! Do you get a guarantee of 40 hours per week – absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage inquiries. Our pharmacy has a high-energy culture and we’re passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. We have a comprehensive training program to ensure your success on the team. We offer Work from Home flexibility if you meet standards. Work from Home qualifications includes but are not limited to maintaining your own internet with approved speed requirements and a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is required in this role. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. Days off and hours may vary, though you will have a set schedule. Mon – Fri and potential weekend rotation. We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs. We offer a complete PTO package for full-time colleagues including 10 paid company holidays. Our application process is 2 simple steps. 1. Apply online. 2. Take our Virtual Job Tryout to fast-track the recruitment process and start your career with CVS!
Required Qualifications • Valid AZ Pharm Tech or Pharm Tech Trainee License • 1+ years of Customer Service experience handling and resolving customer needs over the phone • 6+ months of high-volume customer service experience working in Windows, Microsoft, or another similar application • Comfortable relating to customers in a patient and the empathic way that demonstrates a genuine concern for improving their quality of life
Preferred Qualifications • Prefer six months experience handling and resolving a high volume of complex customer needs over the phone • Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions
Education • Verifiable High School Diploma, GED, or equivalent required
Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Phoenix, AZ
Job Description CVS has a new WORK FROM HOME opportunity within Customer Support in AZ! The Customer Care Representative (CCR) is an important role in that the representative will be the first line of contact with our customers, setting the tone for how our company and services are experienced. Adherence to HIPAA and governmental compliance is required in this role. In order to be successful in this role you will be promoting a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company. We’ll need you to professionally handle a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters. Also, you’ll ensure questions and issues are resolved both promptly and accurately and in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller’s needs, and providing education along the way. You will collaborate with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant. This is a full-time/ 40 hours a week job. The current shift and schedule is Monday through Friday from 9:30 are to 6:00 pm. There is a potential for overtime on Saturdays from 7:00 am – 2:00 pm. We have an extensive training program to ensure your success on the team. They provide participants with the right information at the right time to help them make better decisions about their health and health care. The fast-paced deadline-driven position requires attention to detail and the ability to multitask. Are you up for the challenge? We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a comprehensive list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Required Qualifications • 1+ years of experience in a customer service role or one-year pharmacy experience • 6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications • Computer keyboarding experience, skills, and aptitude
Preferred Qualifications • 1+ years of call center experience • Prefer six months experience handling and resolving a high volume of complex customer needs over the phone • Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions
Education • Verifiable High School Diploma, GED, or equivalent Preferred.
Location: Harrisburg, PA
ob Description Aetna is expanding our Engagement Hub services. The Engagement Hubs are focused on driving member engagement into Aetna’s Care Management programs, while also delivering care services to members who do not need long-term support but have immediate care needs. The Engagement Specialist is responsible for telephonic outreach to and enrollment of our eligible members. Our Engagement Specialists demonstrate a highly energetic blend of salesperson, health care navigator, and health plan customer support representative. The Engagement Specialist is responsible for direct member outreach and engagement, facilitating case assignments, and connecting identified members to care managers immediately through a warm transfer. Job Responsibilities: Initiates telephonic engagement with assigned members to introduce the program with the goal of enrolling the member in Aetna Care Management. Effectively meets daily metrics with speed, accuracy, and a positive attitude. The metrics are focused on unique members attempted daily and the volume of members that agree to enroll in care management. This is not a sales position, enrollment is free, but influencing is important to this work. Documentation is critical to success. The Engagement Specialist accurately and consistently document each call in the member's electronic record, thoroughly completing required actions with a high level of detail to ensure we meet our compliance requirements Effectively supports members during enrollment calls, appropriately managing difficult or emotional member situations, responding promptly to member needs, and demonstrating empathy and a sense of urgency when appropriate Conducts triage, connecting members with appropriate care team personnel including care managers and customer service Demonstrates an outgoing, enthusiastic, and caring presence over the telephone. Works efficiently and independently, meeting deliverables and deadlines Adheres to care management, privacy and confidentiality, and quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures Demonstrates an ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm Other responsibilities as assigned
Required Qualifications Experience with computers including knowledge of Microsoft Word, Outlook, and Excel – data entry and documentation within member records is preferred 2 years of experience preferably in customer service, telemarketing, and/or sales Call center experience preferred Familiarity with basic medical terminology preferred Flexibility to work occasional nights and weekends outside of standard business hours which can span from 8:00 am 8:00 pm Strong organizational skills, including effective verbal and written communications skills Bilingual (Spanish) preferred
Preferred Qualifications Please see the requirements above
Education The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
Business Overview At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
REMOTE WITHIN CALIFORNIA*
Job Description The CVS Health Specialty Pharmacy is building an Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. We are hiring Customer Service Representatives to work in our inbound call center to make the connection and ensure timely delivery to those patients reaching out. Are we busy – absolutely! Do you get a guarantee of 40 hours per week – absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage. Our pharmacy has a high-energy culture and is passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. Do you have at least 12 months of customer service experience working with customers/patients (in a fast-paced, metric environment)? Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within CVS Health. If you take care of our patients, we will take care of your career. Our application process is 2 simple steps. 1. Apply online. 2. Take our Virtual Job Tryout to fast-track the recruitment process and start your career with CVS!
Required Qualifications • One year experience in a customer service role or one-year pharmacy experience • Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications • Computer keyboarding experience, skills, and aptitude • Residency for candidate consideration
Preferred Qualifications • Prior Healthcare experience with benefits, insurance, prescriptions • Experience resolving a high volume of complex customer needs over the phone
Education • Verifiable High School Diploma, GED, or equivalent.
Monroeville, PA
Job Description CVS Specialty Pharmacy in Monroeville, PA, is seeking to expand our Patient Assistance Team to better serve our growing patient population. We offer permanent work from home if you live within 75 miles of the Monroeville, PA office location. As a Patient Assistance Representative, you will assist patients in finding and securing financial assistance to start or continue drug therapies as recommended by the patient’s physician when finances and payment are of concern to the patient and may impact the ability to receive the necessary medications. In this role, PACs will be expected to demonstrate excellent customer service to patients, healthcare professionals, and insurance carriers in order to obtain the financial assistance needed to process patient prescription orders in a timely manner. This role will require an understanding of insurance carriers and concepts including drug cards, and major medical benefits, as well as knowledge of government and patient assistance programs.
Required Qualifications • Six months experience working with medical insurance, benefits verification, medical billing, financial assistance, or a related field. • 1+ years of experience in a Windows-based computer utilizing Microsoft Office. • Candidates must have temporary secure work from space in the State of Pennsylvania and be within 75 miles from the Monroeville office.
Preferred Qualifications • Pharmacy, PBM, or Specialty pharmacy experience • Knowledge of government and patient assistance programs • Excellent customer service skills • Attention to detail • Analytical and problem-solving skills • Experience working with medical billing procedure • Knowledge of Medicare and Medicaid
Education • Verifiable High School diploma or GED is required
Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Phoenix, AZ
Job Description CVS Health is offering an exciting opportunity to be part of our WORK FROM HOME Benefits Verification team in Arizona. As a Benefits Verification Representative, you are a critical liaison between our patients, healthcare professionals, and insurance carriers. You will verify insurance coverage in order to process patient prescription orders in a timely manner. Successful candidates in this role will possess an empathetic telephone presence, strong attention to detail, problem-solving skills, and a goal-driven work ethic. This position is 40 hours and offers overtime during our business peaks. We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays. Our application process is 2 simple steps. Apply online and take your time while completing our Virtual Job Tryout
Required Qualifications • One year experience in a healthcare environment, with direct experience interpreting health insurance coverage and acting as a liaison relaying the coverage approvals and denials. • Proficient work experience with Microsoft Office, internet navigation, and email applications
Preferred Qualifications · Pharmacy experience · Previous experience working with Prior Authorizations · Knowledge of Medicare, Medicaid, and third-party vendor
Education Verifiable High School diploma or equivalent Required
Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
WORK FROM HOME-Tallahassee, FL
Job Description CVS Health is offering an exciting opportunity to be part of our WORK FROM HOME Benefits Verification team in Florida. Must live within 75 miles of our Orlando Florida location. As a Benefits Verification Representative, you are a critical liaison between our patients, healthcare professionals, and insurance carriers. You will verify insurance coverage in order to process patient prescription orders in a timely manner. Successful candidates in this role will possess an empathetic telephone presence, strong attention to detail, problem-solving skills, and a goal-driven work ethic. This position is 40 hours and offers overtime during our business peaks. We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays. Our application process is 2 simple steps. Apply online and take your time while completing our Virtual Job Tryout
Required Qualifications • One year experience in a healthcare environment, with direct experience interpreting health insurance coverage and acting as a liaison relaying the coverage approvals and denials. • Proficient work experience with Microsoft Office, internet navigation, and email applications
Preferred Qualifications · Pharmacy experience · Previous experience working with Prior Authorizations · Knowledge of Medicare, Medicaid, and third-party vendor
Education High School diploma or equivalent
Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
REMOTE WITHIN CALIFORNIA*
Job Description The CVS Health Specialty Pharmacy is building an Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. We are hiring Customer Service Representatives to work in our inbound call center to make the connection and ensure timely delivery to those patients reaching out. Are we busy – absolutely! Do you get a guarantee of 40 hours per week – absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage. Our pharmacy has a high-energy culture and is passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. Do you have at least 12 months of customer service experience working with customers/patients (in a fast-paced, metric environment)? Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within CVS Health. If you take care of our patients, we will take care of your career. Our application process is 2 simple steps. 1. Apply online. 2. Take our Virtual Job Tryout to fast-track the recruitment process and start your career with CVS!
Required Qualifications • One year of Customer Service experience • Six months of high volume customer service experience working in Windows, Microsoft or another application
Preferred Qualifications • Active Pharmacy Technician license • Prior Healthcare experience with benefits, insurance, prescriptions • Experience resolving a high volume of complex customer needs over the phone
Education • Verifiable High School Diploma, GED, or equivalent.
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