COVID Clinic is hiring for remote positions In all 50 States
Covid Clinic is passionate and dedicated to providing accessible COVID-19 testing and vaccines for all. Testing remains an important component of healthcare and Covid Clinic has taken the lead providing over 90 test sites and services in 14 states throughout the U.S. Covid Clinic is a large, fast-growing national network of test and vaccine sites.
About Us:
COVID-19 testing is a key component of care, and Covid Clinic is dedicated to providing accessible testing for all. We take this role very seriously and are offering new work opportunities for energetic people looking to make a difference.
Function:
We are looking for self-motivated individuals to be client-facing in order to help run our COVID testing clinics. It is vital that you are passionate about helping people during this pandemic by providing excellent customer service, professionalism, and accuracy
Job Requirements:
Professionally handle a high volume of incoming calls
Respond to client questions via email and/or live chat
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers
Ability to utilize and navigate multiple systems simultaneously
Ability to accept and embrace changes within the current business environment
Open availability
Qualifications:
Empathetic
Stable work history
Excellent communication/listening skills
1+ years of experience in customer service (preferred)
Ability to pass a drug screen and background check
Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
Highly developed sense of integrity, commitment to customer satisfaction and ability to identify customer needs
High school diploma or GED
Work Conditions:
Full-time
Sitting for long periods of time
Open Availability
Customer Service Email Representative
About Us: COVID-19 testing is a key component of care, and Covid Clinic is dedicated to providing an accessible testing for all. We take this role very seriously and are offering new work opportunities for energetic people looking to make a difference. Function: We are looking for self-motivated individuals to be client-facing in order to help run our COVID testing clinics. It is vital that you are passionate about helping people during this pandemic by providing excellent customer service, professionalism and accuracy Job Requirements: ●Professionally handle a high volume of incoming calls ●Respond to client questions via email and/or live chat ●Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers ●Ability to utilize and navigate multiple systems simultaneously ●Ability to accept and embrace changes within the current business environment ●Open availability Qualifications: ●Empathetic ●Stable work history ●Excellent communication/listening skills ●1+ years of experience in customer service (preferred) ●Ability to pass a drug screen and background check ●Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime ●Highly developed sense of integrity, commitment to customer satisfaction and ability to identify customer needs ●High school diploma or GED Work Conditions: ●Full-time ●Sitting for long periods of time ●Open Availability Compensation: ●$16 to $18 ($1 if bilingual)
Job Code: CSR We are looking for self-motivated individuals to join our Remote Help Center team and provide top-notch service to our patients inquiring about Covid Clinic’s services, testing WordPressresults, and other FAQ questions. About Us: COVID-19 testing is a key component of care, and Covid Clinic is dedicated to providing accessible testing for all. We take this role very seriously and are offering new work opportunities for energetic people looking to make a difference.
Job Requirements:
Professionally handle a high volume of incoming calls regarding product/telehealth services, testing results, and general inquiries
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers
Ability to utilize and navigate multiple systems simultaneously (Five9, Intercom, Wordpress, Slack, and Gmail)
Ability to accept and embrace changes within the current business environment
Highly developed sense of integrity, commitment to customer satisfaction and ability to identify customer needs
Other duties as required
Qualifications:
1 year of Call Center experience
Understanding of HIPAA regulations is a huge plus
Excellent problem solving and critical thinking skills
Receptive to constructive feedback and flexible in adapting to change
Proficient in Google applications
Proficiency in Five9, Intercom and WordPress is highly preferred
Ability to handle high call volumes with potential downtime depending on business needs
Minimum typing speed of 30 wpm
High school diploma or GED
Equipment Requirements
Must have a reliable internet connection
Must have headset
Must possess your own working desktop computer, or laptop, and a headset with microphone (a reimbursement of $50 per month will be given for use of personal devices).
Must be able to work in an environment that is free from external noise and distraction
Work Conditions:
Full-time
Must be able to work evenings, weekends, and holidays as needed
Sitting for long periods of time
At COVID Clinic our patient-facing operational staff is the backbone of our organization. The Trainer is primarily responsible for the instruction, testing, and documentation of new hires and ongoing training needs for business units. The trainer should present a dynamic, lively, and flexible demeanor and have a strong knowledge of professionalism coupled with extensive knowledge of front-line registration and medical testing operation.
Duties/Responsibilities
Presents an energetic, positive and professional training program
Initiates facilitate and leads training with all staff members
Adapt to changing work environment and think with an innovative approach to complete unforeseen tasks in a short timeline
Troubleshooting issues that arise in the training environment and offering support to minimize the impact on content delivery
Participate in ongoing quality improvement for the curriculum and facilitation of all training programs along with the training team, Training Manager, and Vice President of Performance and Development
Preparing training materials, products, handouts, and schedules in advance of each assigned new hire training class
Testing and preparing the class space and audio visual/training related equipment in advance of each new hire training class
Correspond with direct reporting supervisor to review incumbent and existing new hire training progression, test results, and scheduling
Creating and administering pre-and post-tests on each new subject presented within the new hire training curriculum
Select or develop teaching aids to include oversight of measurement and assessment tools to validate training effectiveness
Present departmental training curriculum modules for new and existing employees in formats that cover all learning style audio visuals.
Interview subject matter experts and incorporate their feedback with the Training Manager/Vice President of Performance & Development for the creation of new hire training
In conjunction with human resources professionally address team member issues relative to performance and adherence to departmental and corporate policy and procedure
Other duties and tasks as assigned
Required Skills/Abilities
Possess leadership, motivational and inspirational skills
Knowledge of Microsoft Office software including Word, Excel, Google Drive, and other file-sharing utilities.
Excellent technical communication skills both verbal and written.
Ability to work independently, and prioritize, and successfully manage multiple tasks and projects concurrently.
Has the ability to identify areas for learning and takes ownership of improving and maintaining their knowledge about all products, procedures, and tools
Strong administrative and organizational skills.
Outstanding written and verbal communication skills.
Professional customer service skills.
Recruiter $23.00 per hour
Function:
We are looking for self-motivated individuals to be client-facing in order to help run our COVID testing clinics. It is vital that you are passionate about helping people during this pandemic by providing excellent customer service, professionalism, and accuracy
Job Requirements:
Interview potential staff members using industry-standard techniques
Introduce new hires to the company and walk them through the hiring and training process
Serve as an employee advocate for new hires as well as established employees
Complete all new-hire paperwork with candidates who meet the expectation of the job
Screen potential candidates within in Indeed and conduct virtual interviews
Excellent interpersonal and communication skills
Demonstrable experience in different areas of recruiting
Effective negotiating skills
Familiarity with online job hunting websites
Qualifications:
2 years Recruiting experience
1-year Human Resources experience
Ability to work in a fast pace environment
Ability to work under pressure
Being bilingual is a plus!
Work Conditions:
Full-time
Open Availability.
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