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Formstack is a 15-year-old company with roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a work environment that is flexible and provides great freedom for those who can perform. We are seeking people who demonstrate an ability to work effectively with individuals from diverse cultures and backgrounds.
Who You Are
You love to tackle new, and often complex, problems.
You are driven to learn and create new materials to help you, our team, and our customers succeed.
You adapt to change well, and can easily iterate on existing tasks/projects when change is necessary.
You are proactive, a great communicator, detail-oriented, and tech-savvy.
You always see a project through from start to finish.
You are able to take on new projects with minimal supervision, and you’re able to take initiative when tasked with something you’re unfamiliar with.
What You’ll Do:•
Maintain your support ticket funnel and be as responsive as possible to the customers in your queue as well as the shared Support inboxes.
Help the team, in general, to stay on top of the Support team’s KPIs by ensuring fast response times, high CSAT scores, and low time to resolution.
Own the customer communication component of support tickets and ensure that customers are informed of any updates in a timely manner.
Paid Media Specialist $60,000 - $70,000 USD
Develop, launch, and optimize advertising campaigns across the digital landscape, including LinkedIn, Twitter, Reddit, and more
Drive continuous optimization across all facets of campaigns by partnering with cross-functional teams to develop, localize and test new ad copy, banners, content, and landing pages
Be an expert in measurement and attribution for the digital team and determine the right attribution for paid channels, as well as to measure the impact of awareness campaigns
Leverage campaign and sales metrics from native advertising platforms as well as internal data tools to analyze performance and optimize programs
Partner with the operations team to produce reports outlining results and recommend opportunities for improvement
Recommend and define digital advertising campaign strategies, tactics, and test plans to achieve business objectives
Help implement and trouble-shoot marketing technologies, including advertising pixels, 3rd party tags, audience segments, and parameter tracking
How You Will Succeed:
Learn the ins and outs of the Formstack product.
Provide high-quality Customer service to existing and prospecting Formstack Customers.
Amending and creating Forms, Form Themes, and Account configuration.
Creating online training materials.
Identifying new opportunities to help assist our Customers in expansion and adoption.
Actively utilize Salesforce and other applications for data entry and recording.
Assist in providing demonstrations and training to customers and internal teams on the Formstack products.
Implementation of Formstack solutions; this may involve Formstack and third-party product (i.e. databases, operating systems, web services, networking, etc.) configuration and some development.
Assist in the creation of project plans and workflows.
What We Are Looking For:
Minimum of 2 years work experience in a Customer Service or a SaaS Customer Service Role.
HTML, CSS, Javascript, and/or UX/Design experience.
Superior written and verbal communications skills (English required), coupled with highly developed interpersonal skills.
Flexible and open to changing priorities, working hours, and managing multiple tasks simultaneously within compressed time frames.
Acute attention to detail.
The ability to work productively within a remote team environment.
You are patient and excel at solving tough problems.
You take pride in explaining and helping others understand the problem and solution.
You're a very fast learner, and you're already comfortable with technology.
You're a hard worker; you get things done.
You have the ability to switch gears quickly and readjust your focus appropriately
Day-to-Day Breakdown
30% of day: Interact with Customers to provide Formstack expertise while trialing, onboarding, or expanding usage.
20% of day: Utilize Formstack labs to reproduce customer configurations and develop creative solutions.
20% of day: Demonstrate your skills with Database, programming, or networks to successfully help Customers bring the Formstack Forms to Production.
20% of day: Multitask between customers as new projects are starting and existing projects and coming to a close.
10% of day: Updating records in Salesforce to reflect project progress and keep the team informed.
You love getting to know people, building relationships, and helping others.
You have a positive attitude, and people can depend on you.
You have excellent self-prioritization and time management skills.
Attention to detail and organization are some of your greatest strengths
You’re able to juggle many initiatives at once successfully.
You have a continual desire to learn and grow.
You’re comfortable owning and acting on problems.
You know the difference between discretion & confidentiality and take both seriously.
What you will do
You’ll be responsible for working across the Human Resources team to assist with People Operations and Talent Acquisition. You’ll act as a liaison between both teams to ensure that the transition from being a candidate to a successful employee runs beautifully and seamlessly. You are the first point of contact for employees across Formstack and administer HR processes, policies, and procedures.
How you will succeed
Provide a seamless onboarding experience, transitioning individuals from candidates to employees
Work closely with the People Operations team to deliver an elegant offboarding experience.
Manage the People Ops ticket queue, ensuring that every request receives a response in a timely manner
Assist in administering the US Benefits program
Maintains compliance with the local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance.
Administer and maintain our HR platforms and systems such as UKG (HRIS), JazzHr (Application Tracking System), Bennie (Benefits), keeping information current and accurate
Do you love motivating and driving a team to meet their goals? Do you enjoy developing salespeople to their best potential? If so, this is the job for you!
As the Formstack Account Executive Manager - SMB, you will be responsible for leading a team of driven Sales professionals and ensuring their quotas are set, met, and exceeded. Your feedback on sales successes and processes will be instrumental to our long-term success.
What You Will Do:
Manage and develop sales executives to hit and exceed sales goals on a monthly & quarterly basis.
Manage sales process, reporting, and recruitment of sales talent.
Observe sales calls, coach sales executives to optimize results, and intervene to resolve performance problems.
Provide guidance and support to develop sales executive skill sets by coaching, demonstrations, training, preparation and planning reviews, post-contact analysis, etc.
Administer performance reviews and take corrective action as necessary.
Utilize an entrepreneurial mindset to manage a team through creative communication.
Utilize Salesforce to ensure data quality.
Exceed a personal monthly/quarterly sales quota
How You Qualify
You must have a minimum of 2-3 years of sales management experience working in a fast-paced environment AND:
BA/BS Degree
Experience in software/technology industry in sales management
A proven track record of achieving and exceeding goals.
Highly organized and able to multitask in an extremely fast-paced environment.
Excellent written and verbal communication skills.
Proficient with Salesforce.com
Entrepreneurial drive and creative thinking
Bonus Points:
Familiar with Formstack
Experience working remotely
Prior experience at Internet or SaaS companies
Who You Are: The ideal candidate will be an experienced PMM with SaaS experience - passionate, energetic, analytical, both a planner and a doer, and always strives for excellence. Success in this position will require leadership, creativity, and coordination skills with the ability to adapt to frequent change.
What You’ll Do: As part of the Marketing team, the Product Marketing Manager serves as the glue between Product, Marketing, and Sales functions. You will be responsible for learning product strategy, getting to know customer and user personas, and developing the tools and campaigns that drive revenue and adoption of new products within key segments.
How you will succeed:
Positioning and Messaging - Develop product and audience positioning and messaging that differentiates Formstack’s products in the market
Demand Generation - Working with content, design, acquisition, and other teams to promote products and audience strategies that drive conversion
Sales enablement and training – Communicate and train on the value proposition of the products and specific audiences to the sales team and aid in the development of the sales tools that support the selling process of your products
Content and Collateral - Drive the creation of dynamic content and collateral to increase adoption and product usage for key segments
Product launch – plan launches of new products and releases and manage the cross-functional implementation of the plan to success
Market intelligence – be the expert on your buyers, how they buy and their buying criteria as well as the expert on your competition and how to crush them
Reporting - Consistently report on learnings and initiative progress
Who You Are We’re looking for someone to take ownership of the technical side of things in a small development team, making architectural decisions and implementing code following industry best practices. Some experience with web application provisioning will be a plus, although it’s not required.
What You Will Do:
Maintain and evolve the application that gathers and processes user data, producing documents in various formats and delivering them to 3rd party systems.
You’ll spend your day designing and implementing new features working closely with a product manager and designers team.
Create scalable code that’s easy to understand, test it and release it into production.
Work in a Scrum environment, delivering increments of functionality and constantly iterating over them.
Who We Are Looking For:
Proven experience working on web applications with PHP and at least one modern PHP Framework (Laravel, Symfony, Zend, CakePHP, YII)
Knowledge of MySQL, including query analysis and optimization
JavaScript
CSS
Git Version Control
Unit and integration testing experience
Ability to design and implement a scalable web application
Ability to work remotely and with remote team members
Excellent oral and written English communication skills
The ability to work independently but also work well within a team environment
The Ability to travel (<10%) for team meetups, conferences, etc.
Who You Are:
As a Staff Accountant at Formstack, you will consistently apply policies and procedures and multitask a variety of tasks while adhering to tight deadlines. You must easily adapt to change, and work well in a fast-paced, and ever-changing environment. You LOVE numbers and all things accounting! You know how to get things done on your own and have an eye for details.
What You Will Do:
The primary focus of this position will be to ensure that daily bookkeeping needs are addressed and that all transactional and close responsibilities are completed in a timely manner. The Staff Accountant will work under the direction of the Controller.
How You Will Succeed:
Perform daily bookkeeping tasks including importing and coding bank activity
Review and categorize purchasing card spend
Maintain fixed asset inventory and tracking of additions/disposals
Monitor incoming mail for customer payments, tax notices, etc.
Apply customer check and ACH payments in the billing system
Prepare weekly check deposit
Assist with the entry of vendor invoices into accounts payable system as needed
Validate and create new vendor records in the accounting system as needed
Assist with preparation of monthly journal entries and general ledger maintenance
Assist with the month-end general ledger close
What We Are Looking For:
Bachelor's Degree in Accounting or related field preferred
1-2 years of experience in an accounting role
Well organized with a high degree of accuracy and strong attention to detail
Effectively multi-task with planning and efficiency
Must be able to manage multiple deadlines and prioritize assignments
Proficient use of applicable technology (Microsoft Excel); experience using Netsuite and/or Airbase is a plus
Strong analytical and problem-solving skills
Talent Acquisition Specialist Who You Are
As a Talent Acquisition Specialist, you are a people person that loves to get stuff done! You thrive in building fantastic relationships with candidates, quickly finding the right person for the role and the right role for the person. Hiring Managers to trust you and consider you a strategic, objective partner, who’s willing to challenge them, their bias, and collaborate to find the next great addition to their team.
What You Will Do
As a Talent Acquisition Specialist at Formstack, you'll be responsible for sourcing and vetting the most qualified and amazing candidates. You will actively partner with your team to own the full-cycle candidate experience from the application to offer. You will also maintain consistent and timely communication with applicants and act as a strategic partner to hiring managers.
You will promote equity and diversity and reinforce a non-discriminatory mentality across the business. You will craft job descriptions with inclusive language, establish fair policies, and network with candidates from under-represented groups. Work alongside the entire Talent Acquisition team to ensure all roles are filled with world-class quality and speed.
How You Will Succeed
Conduct high-energy phone screens that promote Formstack's recognition as a consistent "Best Place to Work" to provoke enthusiasm with candidates.
Identify and guide high-performing Formstackers for new roles or career opportunities.
Help maintain a scalable and inclusive recruiting model as we grow to an enterprise-level organization.
Apply unique and effective recruiting strategies to identify and attract well-qualified candidates, worldwide.
Craft job descriptions, interview questions, and other hiring material that contain non-biased language.
Partner with hiring managers on hiring plans to build proactive pipelines.
Establish objective, job-related employment criteria regardless of protected characteristics like age, gender, and race.
Help keep track of recruiting metrics.
Review communications, including our careers page and social media accounts, to ensure they’re in line with labor legislation, respect human rights, and have non-discriminatory language.
Assist with building hiring plans that provide equal opportunities to all candidates, internal and external.
Source candidates using cost-effective means including unique pipelines, advertising/sponsorship & networking.
Maintain accurate and up-to-date candidate information in Formstack's ATS.
What You’ll Do: You exercise a relentless ambition to build innovative solutions that maximize functionality while balanced with consideration of application simplicity, performance, scalability, extensibility, and security. You act as a leader within your area of expertise. You communicate effectively and collaborate well with colleagues. You are a detail-oriented individual that helps organize a project and sees its execution from start to finish. You make decisions independently, while also knowing when to build consensus or reach out for help. You are a team player and enjoy having fun.
How You Will Succeed:
Practice Scrum methodology to ensure features ship as planned and scheduled.
Collaborate and contribute as a key member of an agile cross-functional team to deliver product features from planning phase to implementation in production environments.
Serve as a technical resource for development project plans.
Execute on project features, bug fixes, application optimizations, and technical debt reduction.
Write reusable, testable, and efficient code.
Implement security and data protection measures.
Work in concert with DevOps to manage application infrastructure.
Participate actively in team discussions, Scrum ceremonies, and product demos.
Communicate regularly with team members and other colleagues across the organization.
Mentor others to expand their knowledge, contributions, and professional development.
Pair-program with peers, where appropriate, to deliver best outcomes for the product.
Who You Are: As a Senior Front End Engineer, you are a professional with a passion for problem-solving, motivation to continuously learn, and the ability to make a meaningful impact on our products and teams. You possess a high proficiency with front-end languages, frameworks, and third-party libraries. You should also have a fundamental awareness of languages and technologies used in back-end operations along with their relevance to front-end development.
What You’ll Do: You exercise a relentless ambition to build innovative solutions that maximize the user experience while balanced with consideration of application simplicity, performance, scalability, extensibility, and security. You act as a leader within your area of expertise. You communicate effectively and collaborate well with colleagues. You are a detail-oriented individual that can help organize a project and see its execution from start to finish. You are able to make decisions independently, while also knowing when to build consensus or reach out for help. You are a team player and enjoy having fun.
How You Will Succeed:
Practice Scrum methodology to ensure features ship as planned and scheduled.
Collaborate and contribute as a key member of an agile cross-functional team to drive product features from the design phase to implementation in production environments.
Convert design mock-ups and prototypes into progressive web applications.
Design architectural plans for front-end initiatives.
Serve as a technical resource for development project plans.
Execute projects, fix bugs, write tests, reduce technical debt, and maintain technical documentation.
Participate actively in team discussions, Scrum ceremonies, and product demos.
Mentor others to expand their knowledge, contributions, and professional development.
Who You Are: Our cross-sell, upsell, and expansion revenue team is in need of an experienced Manager who wants to win big and help shape new growth for the organization. As a Sales leader, you are responsible for driving revenue and maximizing processes & cadences for selling into Mid-Market & Enterprise-level companies within Formstack’s incubation markets. You are committed to winning, disrupting the industry, and maximizing the wallet share of Formstack's customer base that could further benefit from the platform solution. This is an opportunity to help shape some of the finest solution sellers on a stellar team to help forge Formstack’s verticalized approach to growth efforts.
How You Will Succeed:
Develop and implement target account strategies and opportunity development plans supporting teamwide quota objectives
Help your team further expand outreach, connect with, and close upsell, cross-sell, and expansion business to decimate growth goals
Empower your team to identify and upsell to a portfolio of assigned accounts who could make use of new market features, and expand product adoption across organizations
Remove barriers, friction points, and obstacles necessary to fuel the growth engine
Build, manage, motivate, and retain top-level talent
Coach into complete solution sales-cycle for high-level clients, often presenting to C-Level, VP, and Director-level executives the value of our product
Forecast team sales activity and revenue achievement, while creating & retaining satisfied customers
Evangelize the Formstack vision through enhancing product demonstrations, in-market events, and new sales initiatives
Provide input to the Product Roadmap to help meet the needs of high-value prospects
Develop cross-departmental cohesion with an emphasis on relationship-building
Support marketing team to identify and execute plans for market awareness, client case studies, and vertical market growth within assigned territory and accounts
Help build and scale new processes including lead generation, presentation, negotiation, and more
Conduct territory/vertical identification and research, to help formalize the go-to-market strategy
Develop a pipeline of strategic partnerships
Influence assigned accounts retention, MRR, and client satisfaction for all enterprise-level core & ads accounts
You are a problem solver. You have experience working in a Product Design role previously (or equivalent graduate school work in a relevant degree program such as HCI, Human Factors, internship experience, and freelance work). You also have a strong portfolio of past projects that you are willing to share with us. You are an individual with strong visual and interaction design skills. You can bring an innovative and fresh perspective to our incredible team of very practical design practitioners and doers.
What You’ll Do:
As a Senior Product Designer at Formstack, you'll work with Designers, Products Managers, Product Marketers, Engineers, and more to discover and refine the why, what, how, and for who of our products. You will take functions and features from idea to business case, to low-fidelity exploration, to high-fidelity prototypes.
How You Will Succeed:
Plan for and lead meetings and work around assigned initiatives
Understand customer needs and wants—especially related to particular product features and functions—through a combination of customer interaction and research
Partner with an Interaction Designer to explore, document, and refine product processes and flows
Design wireframes, prototypes, and high-fidelity mockups
Test proposed solutions at multiple stages of the design process
Share your research, insights, and work in progress with your team and across the company
What/Who We’re Looking For:
3+ years of experience
B.A. degree or higher
Strong written and verbal communication skills
Experience working with product development teams
User Experience design as a significant part of your previous work/jobs
Experience translating business and customer requirements into sublime product interfaces
Design fundamentals:
Visual/graphic design
Industry standards for web application design
Information design
Significant experience with relevant design tools (Sketch, Figma, Invision, Adobe C.S…)
You will report directly to the CEO and work with the leadership team to ensure customer and company objectives are thorough and attainable.
Build a vision for how we deliver customer care and support the customer’s journey. Identify and recommend the processes and technologies needed to enable this vision. Advocate for these initiatives and be able to set goals, plan, and implement as needed to achieve the goal.
Support and work with the Director of Customer Success to continue to build and grow a high-performing Customer Success team.
Support and work with the Director of Customer Support in developing a department that balances the high volume needs of customers while providing delight in every experience.
Support and work with our Professional Services team to support customers in reaching their desired outcomes.
Mentor and grow other members of the customer success, customer service, and professional services teams.
Identify and analyze key metrics/performance indicators to measure customer satisfaction, quantify customer issues and determine the success of changes.
Drive team building, training, and retention within Customer Success, Customer Support, and Professional Services.
Establish a high bar for performance and create a culture that produces excellent, measurable results.
Oversee the quality and tone of our interactions with customers by setting standards, developing training, and coaching the team on how to implement it.
Deliver meaningful changes to process, content, and/or technology that enhance the customer experience.
Work cross-functionally with sales, marketing, and product to ensure smooth customer experiences.
Email Marketing Specialist Who You Are:
An Email Marketing Specialist who will be responsible for customer and prospect email communication across all Formstack products. You will build and send emails, create nurture programs, optimize open rates and click ratios, and improve email campaign influence.
You will work across all marketing functions to align email communications with the marketing team’s performance goals and content calendar and ensure email deliverability to the proper customer and prospect segments. We are looking for someone who can execute best practices while continuing to innovate in the email channel.
What You’ll Do:
Manage the creation and distribution of compelling email communications for various audiences and customer segments, including newsletters, product announcements, and campaign communications
Partner with Marketing Automation Specialist to create email nurture series to move prospects and customers through the buying funnel
Oversee daily email operations to ensure that emails are completed and deployed on time
Measure effectiveness of email marketing campaigns and recommend tests to optimize email marketing efforts
Segment email lists and develop systems for nurture campaigns to various audiences
Optimize emails for deliverability, open & click rates, conversion etc.
Responsible for email QA, including deliverability monitoring and other program coordination as required
Own and maintain email preference center
How You Will Succeed:
Strong quantitative and analytical skills to drive actions
Excellent planning, organization and time management skills
Comfortable with both strategy and execution
Strong attention to detail
Ability to operate and meet deadlines under pressure
An eye for clean, functional, and responsive design
Strong collaboration and communication skills
What/Who We’re Looking For:
Minimum 2-4 years of email marketing experience
Code email campaigns in HTML and CSS in your sleep (bonus points for familiarity with custom-scripting language)
Experience with enterprise-level ESPs
Understanding of CAN-SPAM, CASL, GDPR, and other email compliance practices
Experience with a CRM or Marketing Automation Software (Salesforce, Hubspot, Pardot a plus)
Strong quantitative and analytical skills to drive actions
Excellent planning, organization and time management skills
Strong attention to detail
Excellent verbal and composition ability
Ability to operate and meet deadlines under pressure
Design skills a plus
Comfortable with both strategy and execution
An eye for clean, functional, and responsive design
Strong collaboration and communication skills
Design skills a plus
Sales Development Representative What You’ll Do:
You will generate new business opportunities by following proven processes to prospect into business accounts. You’ll learn how to identify and research lists of companies to target, and how to develop email and telephone campaigns to generate new business opportunities. The SDR will conduct high-level conversations with senior executives about their business and their operations.
Who You Are:
You love to help create things and solve problems.
Goal-oriented, methodical, and tenacious, and can effectively collaborate with a team.
You thrive when you don’t have all the answers, the process isn’t defined and the tools aren’t built.
You are truly entrepreneurial and can write your own material, get stuff done without many resources, and adapt quickly.
A desire to do and achieve great things in life and business.
Authentically curious, you love learning and improving yourself.
Integrity is fundamentally important to you.
You want to make a real difference in an organization.
How You Will Succeed:
Learn, create, and execute proven processes to generate new sales opportunities in the Mid to enterprise markets
Strategize with top-producing sales managers
Engage executives in targeted prospect accounts
Orchestrate discussions with senior execs about their business needs
Manage and maintain a pipeline of interested prospects
Leverage CRM tools to prospect into specific geographic territories
What We’re Looking For:
A commanding desire to learn and succeed in technology sales
Sales or related market/business experience is a plus
The ability to write succinct, crisp emails and a great phone presence
Must be fluent in written and spoken English
What You'll Do:
Our Customer Support Manager helps carry out the vision, direction, and culture of our service teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, maintaining a singular focus on ensuring and improving customer satisfaction, monitoring real-time service levels, and serving as a point of contact for escalated resolutions. The CS Manager will directly manage employees responsible for all aspects of the Formstack Support product. This manager is part of an enthusiastic, fast-paced team that is constantly evolving to meet the needs of the future!
How You'll Succeed:
Service Practices
Identify and eliminate barriers to accuracy, productivity, and quality.
Ensure all employees are providing the same levels of assistance and handling for issues in similar manners to maintain excellent and consistent service.
Improve productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Communicate policies to the Team and become the primary information source for staff;
Ensure compliance and consistency; taking corrective action as necessary and documenting issues and actions taken.
Defuse situations with unhappy customers using good mediation skills.
Analyze Metrics
Create and Maintain standardized performance metrics
Carry out weekly, monthly, and quarterly metric reviews.
Provide consultation and solutions to underperforming staff members.
Hiring and Training
Work with a recruiter on applications and interviews
Work with the HR Advisor on new hire onboarding
Train and motivate employees; manage the planning, assigning, and directing work; rewarding and disciplining employees, and effective conflict resolution-
Direct experience in Contact Center Operations (Customer Service, Technical Support, Sales, or Collections)
2-4 years relevant experience managing a Team
Strong oral and written communication skills.
Ability to be flexible in shift assignments and work areas.
Have a passion for ensuring a great customer experience with every contact.
Strong technical analysis skills; you are someone who wants to dive into the numbers and seek to understand
Enterprise Account Executive What You'll Do:
Outbound prospect in specialized industries and incubation markets.
Devise your own individual outbound strategy and target customer or industry.
Collaborate with Sales, Marketing, and Product to gather leads, create campaigns and marketing material, and product support.
Create a go-to-market strategy that you are passionate about once you target a certain industry or customer.
Convert inbound leads from our SDR team, website, & trailers. Once fully ramped it is anticipated that the candidate will run 2-3 product demos and sales calls per day.
How You Will Succeed:
Once fully ramped, you will run 2-3 product demos per day.
Enhance industry & product specialization in the up markets team.
Increase Net New, cumulative, and Annual Revenue.
Maintain growth and expansion metrics within a highly adaptable enterprise sales team.
What We Are Looking For:
3+ years of client-facing software or technology solution sales experience
Located in Colorado Springs, Colorado.
Strong analytical, critical thinking, and problem-solving skills
A natural leader with excellent collaboration skills to share findings across the company
Experience managing the sales cycle from user/business champion to the VP level
Fearless, adaptive attitude to try new processes and iterate to scale a sales engine
Track record of over-achieving quota (top 20% of the company) in past positions
Bonus Points:
Search Engine Marketing Specialist What You’ll Do:
You will build out a process for reaching customers in Formstack’s mid-market accounts. You will prospect, connect, and close new business across current customer accounts to reach growth goals through an up-selling and/or cross-selling process.
How You Will Succeed:
Identify and upsell to a portfolio of current Formstack customers who could make use of new market features
Build and manage a sales pipeline from initial contact to point of sale
Manage complete sales cycles for high-level clients, often presenting to VP and Director-level executives the value of the Formstack platform
Forecast sales activity and revenue achievement, while creating satisfied customers
Evangelize the Formstack vision through product demonstrations, in-market events, and other sales initiatives
Provide input to the Product Roadmap to help meet the needs of high-value prospects
Deliver awe-inspiring product demos, provide insightful technical answers, and recommend creative ways to get the most out of Formstack’s tools
Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales
Help build and scale new processes including lead generation, presentation, negotiation, and more
Conduct territory/vertical identification and research, to help formalize the outbound go-to-market strategy
Work closely with our Customer Success, New Business, Partner, and Marketing teams to develop a pipeline of strategic opportunities
Help determine appropriate pricing and packaging options that provide maximum value to both Formstack and our customers
What/Who We’re Looking For:
3+ years of client-facing software or technology solution sales experience
Strong analytical, critical thinking, and problem-solving skills
A natural leader with excellent collaboration skills to share findings across the company
Experience managing the sales cycle from user/business champion to the VP level
Fearless, adaptive attitude to try new processes and iterate to scale a sales engine
Track record of over-achieving quota (top 20% of the company) in past positions
Must be fluent in written and spoken English
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