Conduent will provide equipment for qualified candidates hiring in the following locations
AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
As a Tier 1 Tech Support Advisor, you will be supporting our client’s customers as the first point of contact and resolving their technical issues. We will rely on you to actively listen to our client's customers, use your technical experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.
In this role, you will not only be there to help customers with their account issues but also provide them with exceptional service. You will be working independently from home and will be expected to collaborate with management and co-workers in a remote setting.
To be successful in this role, you should have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.
Conduent has an exciting opportunity waiting for you if you:
Are you a problem solver who can patiently listen to, understand, and address complex customer issues
Have strong people skills to build a genuine connection with a customer
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Want to work with one of the world’s most recognized brands
Provide calm conflict resolution and problem resolution for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
Can commit to 100% attendance for three weeks of paid training
We have a variety of schedules available and will include at least one weekend day.
To meet our requirements, you should:
Be at least 18 years or older
Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check
Have at least six months of customer service experience
Preferably, have previous Contact Center and/or work from home experience
Have strong computer knowledge, including the ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
Be able to work independently with discipline and motivation to succeed in a virtual environment
Have excellent English written and verbal communication skills
Be courteous and friendly with high degree of professionalism
Thrive in a fast-paced work environment
Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
In return we offer:
$14.25 per hour plus incentive and bonus programs
Health Benefits for you and your family, including medical, dental, vision
Ability to develop your skills and grow your career
Paid Time Off
An opportunity to work for a company passionate about helping people
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Functional Knowledge
Has basic skillset in a range of processes, procedures, and systems.
Business Expertise
Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
Impacts a team through the quality of the services and information provided.
Follows standardized procedures and practices and receives close supervision and guidance.
For consistency, methods and tasks are described in detail.
Leadership
Has no supervisory responsibilities.
Problem Solving
Ability to problem-solve, self-guided.
Evaluate issues and solutions to provide the best outcome for the client and end-users.
Has limited opportunity to exercise discretion.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and is under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
Program Eligibility Specialist
Remote/Work From Home
$15.00/hr.
Bilingual In-(Spanish/English)
Conduent Call Center is open 9 am to 9 pm (EST), 7 days a week
Call center hours are 9:00 AM/ EST until 9:00 PM/EST 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include either a Saturday or Sunday. Training is conducted Monday through Friday from 10:00 AM/EST until 6:30 PM/EST (4 weeks of training). Must have high-speed Internet access to work from home.
Requirements: Must be at least 18 years of age with at least a high school diploma or GED. At least 6 months of customer service experience is preferred.
Purpose:
–Responsible for responding to customer inquiries with basic Program details, general Program questions, completing Manual Reviews of Program applications and yearly Recertification process inquiries.
–Answers a variety of real-time inbound voice-based communications in English or other languages to support Customer Care.
–Using a computerized system, responds to customer inquiries in a Call Center Support environment.
–The purpose of the role is to respond to inbound calls and or written inquiries from clients/customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for the assigned population of customers within a specified region of support.
Primary Responsibilities:
-Responds to telephone inquiries and complaints using standard call flow and standard procedures ex. Application status, How to apply, Eligibility documentation required
-Assist with Program web portal issues ex. Application process questions
-Gathers information, researches/resolves inquiries and logs customer calls
-Answer general questions from Service Providers and assist with system navigation
-Informs customers about services available and assesses customer needs for resolution
-Reviews Program applications submitted via mail or web portal and follows process to determine correct eligibility to receive Program Benefit.
Job Description
Work from home position! High-speed internet is required. Work hours: Monday thru Friday 11 am-8 pm EST Full time 40 hours a week!! $15.00 an hour Equipment provided when start. Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Establishes the appropriate approach for new assignments.
Works with a limited degree of supervision.
Functional Knowledge
Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
Supports to achieve company goals by helping teams to integrate and work together.
Impact
Impacts a team through the quality of the services provided and information shared.
Uses discretion to modify work practices and processes to achieve results or improve efficiency.
Leadership
May give informal guidance to junior team members.
Problem Solving
Ability to problem-solve, self-guided.
Evaluate issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines while under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Responsible for the end-to-end resolution of customer issues.
Performs other duties as assigned.
Job Description
Recruiting for start dates of December through January
Conduent Business Services – Virtual (Work From Home)
Evening Shifts beginning at 2:30PM – Monday – Sunday & will be discussed during interview.
$13.50/hr. + equipment and health, dental & vision benefits
Would you enjoy being part of a team that makes a difference in people’s lives?
Do you love helping people solve complex problems and delivering solutions?
Join our virtual Customer Experience team!
Requirements
Customer service experience is a plus, but not required. We’re looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive solution. To be successful in this role, you will have:
Excellent communication skills
Must type at least 25 wpm
Keyboarding and software proficiency
Great problem-solving skills
Ability to effectively multi-task
High school diploma, GED or college degree
Ability to successfully complete a mandatory paid training program
If hired, criminal background check is required.
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Functional Knowledge
Has basic skillset in a range of processes, procedures, and systems.
Business Expertise
Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
Impacts a team through the quality of the services and information provided.
Follows standardized procedures and practices and receives close supervision and guidance.
For consistency, methods and tasks are described in detail.
Leadership
Has no supervisory responsibilities.
Problem Solving
Ability to problem-solve, self-guided.
Evaluate issues and solutions to provide the best outcome for the client and end-users.
Has limited opportunity to exercise discretion.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards
Job Description
Recruiting for start dates of December through January
Conduent Business Services – Virtual (Work From Home)
Evening Shifts beginning at 2:30 PM – Monday – Sunday & will be discussed during the interview.
$13.50/hr. + equipment and health, dental & vision benefits
Would you enjoy being part of a team that makes a difference in people’s lives?
Do you love helping people solve complex problems and delivering solutions?
Join our virtual Customer Experience team!
Requirements
Customer service experience is a plus, but not required. We’re looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive solution. To be successful in this role, you will have:
Excellent communication skills
Must type at least 25 wpm
Keyboarding and software proficiency
Great problem-solving skills
Ability to effectively multi-task
High school diploma, GED or college degree
Ability to successfully complete a mandatory paid training program
If hired, criminal background check is required.
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Functional Knowledge
Has basic skillset in a range of processes, procedures, and systems.
Business Expertise
Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
Impacts a team through the quality of the services and information provided.
Follows standardized procedures and practices and receives close supervision and guidance.
For consistency, methods and tasks are described in detail.
Leadership
Has no supervisory responsibilities.
Problem Solving
Ability to problem-solve, self-guided.
Evaluate issues and solutions to provide the best outcome for the client and end-users.
Has limited opportunity to exercise discretion.
Interpersonal Skills
Exchanges information and ideas effectively.
Evening Shift – Work from Home
Job Description
Recruiting for start dates of December through January
Conduent Business Services – Virtual (Work From Home)
Evening Shifts beginning at 2:30 PM – Monday – Sunday & will be discussed during interview.
$13.50/hr. + equipment and health, dental & vision benefits
Would you enjoy being part of a team that makes a difference in people’s lives?
Do you love helping people solve complex problems and delivering solutions?
Join our virtual Customer Experience team!
Requirements
Customer service experience is a plus, but not required. We’re looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive solution. To be successful in this role, you will have:
Excellent communication skills
Must type at least 25 wpm
Keyboarding and software proficiency
Great problem-solving skills
Ability to effectively multi-task
High school diploma, GED or college degree
Ability to successfully complete a mandatory paid training program
If hired, criminal background check is required.
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Functional Knowledge
Has basic skillset in a range of processes, procedures, and systems.
Business Expertise
Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
Impacts a team through the quality of the services and information provided.
Follows standardized procedures and practices and receives close supervision and guidance.
For consistency, methods and tasks are described in detail.
Leadership
Has no supervisory responsibilities.
Problem Solving problem-solve
Ability to problem solves, self-guided.
Evaluate issues and solutions to provide the best outcome for the client and end-users.
Has limited opportunity to exercise discretion.
Interpersonal Skills
Exchanges information and ideas effectively.
Job Description Responsibilities: Develops and implements total quality management (TQM) programs and initiatives. Conducts audits and reviews/analyzes data and documentation. Develops, implements, and leads key process improvement efforts and influences cross-functional efforts. Assists in the development of systematic approaches for assuring high quality services. Identifies the interface of key activities within and between the functions of the organization. Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization. Integrates and aligns the processes that will best achieve the desired results. Makes continual improvement of products, processes and systems. All other duties as assigned. Requirements:
High School Diploma
Three years of relevant administrative services experience in any industry
Willingness to work hours necessary to ensure the overall success of the Mississippi fiscal agent operation
Excellent organizational, analytical, written, and communication skills
Enjoy working in a fast-paced, production-oriented environment and be able to successfully deal with stress
Intermediate PC skills, including proficiency in Microsoft Office Suite.
Preferred:
BA degree
Experience with Title XIX or XXI healthcare programs, including Medicaid, Medicare, or Child Health Insurance (CHIP) programs
Coursework in statistics and/or quality assurance
Job Description
CALL CENTER SUPERVISORS / OPERATIONS SPECIFIC JOB DESCRIPTION:
Purpose: Lead and manage all activities associated with the USAC Programs Call Center and Enrollment operations in order to meet and exceed contractual obligations to the client.
***POSITIONS ARE “work from home” LOCATED in ANY US location***
Skills and Qualifications:
High School Diploma or GED Equivalent
Call Center/Customer Service Experience
Previous Supervisor or Manager experience preferred
Excellent communication skills
Hands on employee development skills with a proven success record of coaching
Ability to drive results based on performance standards
Ability to analyze reporting
Technical proficiency in Microsoft applications
Spanish bi-lingual a plus for one of the positions
Responsibilities:
Responsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters.
Delivers regular and timely coaching and feedback to the team members to enhance performance.
Supervises the team members, identifying and addressing developmental issues, and coaching opportunities.
Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements.
Resolves problems by identifying and selecting solutions and applying technical experience and precedents.
Accountable for analyzing known best practices for continuous improvement.
Responsible for the enforcement of organizational policies and procedures to ensure compliance.
Management responsibilities include hiring & terminating decisions, performance appraisals, pay reviews, training and development for three or more employees.
Drive performance with team by conducting team activities/contests.
Assist in monitoring agent productivity by monitoring long calls, long hold times, completion of callback requests, etc.
Engage with Management/Training to identify areas of opportunity to develop additional training.
Oversees timekeeping/payroll activities confirming all employees are paid in a timely manner.
Provides daily direction and communication to agents ensuring customer service calls are answered in a timely, efficient and knowledgeable manner.
Other duties as assigned.
Comments