About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Out of 644 Conduent employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Conduent improve their work culture. The IT team, with 97% positive reviews, reports the best experience at Conduent compared to all other departments at the company. Read employee reviews here
Remote/Work From Home Customer Experience Associate
State of Texas applicants
$15.00/hr.
Bilingual In-(Spanish/English)
Conduent Call Center is open 9 am to 9 pm (EST), 7 days a week
Call center hours are 9:00 AM/ EST until 9:00 PM/EST 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include either a Saturday or Sunday. Training is conducted Monday through Friday from 10:00 AM/EST until 6:30 PM/EST (4 weeks of training). Must have high-speed Internet access to work from home.
Must reside within TEXAS
Requirements: Must be at least 18 years of age with at least a high school diploma or GED. At least 6 months of customer service experience is preferred.
Purpose:
Responsible for responding to customer inquiries with basic Program details, general Program questions, completing Manual Reviews of Program applications and yearly Recertification process inquiries.
Answers a variety of real-time inbound voice-based communications in English or other languages to support Customer Care.
•Using a computerized system, responds to customer inquiries in a Call Center Support environment.
Resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include answering basic Program questions, referring customers to proper Service Provider, navigating Program websites, determining eligibility for Program benefits based on specified requirements or Customer Support). Agents will have at their disposal a range of tools, processes, and systems to address the customer's inquiries with speed and efficiency.
The purpose of inbound the role is to respond to inbound calls and or written inquiries from clients/customers. Ensures a high level of customer satisfaction is obtained with each interaction. The role is responsible for the assigned population of customers within a specified region of support. General:
Entry Level with little or no prior work experience
Acquires basic skills to perform routine tasks via Training/Nesting environment
Work is routine and requires average problem resolution skills •Good Written and Verbal skills required attention to detail when determining Program eligibility and logging information into contact forms
Works with either close supervision or under clearly defined parameters
Primary Responsibilities: -Responds to telephone inquiries and complaints using standard call flow and standard procedures ex. Application status, How to apply, Eligibility documentation required -Protect the security of Consumer Account information -Assist with Program web portal issues ex. Application process questions -Gathers information, researches/resolves inquiries, and logs customer calls -Answer general questions from Service Providers and assist with system navigation -Informs customers about services available and assesses customer needs for resolution -Reviews Program applications submitted via mail or web portal and follows the process to determine correct eligibility to receive Program Benefit -Work with Floor Support and Supervisor to escalate unresolved issues – 18years or older – Must have HS Diploma or GED
Job Description
Call center hours are 9:00 AM/EST until 9:00 PM/EST 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include either a Saturday or Sunday. Training is conducted Monday through Friday from 10:00 AM until 6:30 PM (4 weeks of training). Must have high-speed internet access. Requirements: Must be at least 18 years of age with at least a high school diploma or GED. At least 6 months of customer service experience and or data entry is up training preferred. Starting Pay at $14.50 per hour with step increases based on up training, tenure, and performance.
Job Descriptions
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and is under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards. Job Description: for more details follow the link
Job Description
Call center hours are 9:00 AM/EST until 9:00 PM/EST 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include either a Saturday or Sunday. Training is conducted Monday through Friday from 10:00 AM until 6:30 PM (4 weeks of training). Must have high-speed internet access. Requirements: Must be at least 18 years of age with at least a high school diploma or GED. At least 6 months of customer service experience and or data entry is up training preferred. Starting Pay at $14.50 per hour with step increases based on up training, tenure, and performance. Job Descriptions
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and is under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a moderate degree of supervision.
Functional Knowledge
Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
Supports the achievement of company goals by integrating teams for the best outcome.
Impact
Impacts a team through the quality of services and information provided.
Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership
Has no supervisory responsibilities.
Manages own workload.
Problem Solving
Ability to problem-solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and is under supervision, to meet SLAs.
Provides customers with information that is specialized and communicated in a warm empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
Typing Speed requirement 25WPM
Proposal Writer II – Remote U.S. Only
This is a writing role with proposals, business responses, training materials specific to each client, technical requirements for road-mapping with our software product.
Able to write and edit on more complex RFP projects.
Participates in the training and mentoring of new Proposal Writers Activities.
Gathers and identifies the information need for the RFP from various databases and internal cross-functional sources such as Subject Matter Experts.
Performing technically based activities.
General Profile
Solves a range of straightforward problems.
Analyzes possible solutions using standard procedures.
Receives a moderate level of guidance and direction.
Functional Knowledge
Updates data sources, information, documentation, etc.. to ensure data is up-to-date and accurate.
Provides copy editing for RFP responses.
Edits language provided from other members of the team (SME, Solution Architect, etc…).
Business Expertise
Proposal Writing – Expertise
Able to write and edit on more complex RFP projects.
Writes the RFP plan with responses that comply with the requirements provided by the client.
Impact
Participates in the training and mentoring of new Proposal Writers Activities.
Integrates content and proofreads material required for RPF response
Contributing to and managing projects.
Leadership
Leveraging relationships by interfacing with and influencing key stakeholders.
No supervisory responsibilities but provides informal guidance to new team members
Problem Solving
Utilizing analytical ability to solve problems and make recommendations.
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
Interpersonal Skills
Exchanges information and ideas effectively.
Explains complex information to others in straightforward situations.
Responsibility Statements
Work is primarily achieved by individuals or through project teams, utilizing area(s) of expertise to achieve results.
Contributes to RFP with creative writing.
Impacts quality of own work and the work of others on the team; works within guidelines and policies.
Understands key business drivers; uses this understanding to accomplish own work.
Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes, and customers.
Validates that all documentation and responses are consistent and accurate.
Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Job Track Description:
Requires formal education and relevant expertise in a professional, sales, or technical area.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided.
College or university degree required.
General Profile
Performs routine assignments.
Develops skills by performing structured work assignments.
Uses existing procedures to solve routine or standard problems.
Receives instruction, guidance, and direction from others.
Functional Knowledge
Requires conceptual expertise of theories, practices, and procedures.
Business Expertise
Applies knowledge of business learned through prior experience eor education.
Impact
Has limited impact on own work team.
Follows standardized procedures and practices to achieve objectives and meet deadlines.
Leadership
No supervisory responsibilities.
Responsible for developing technical contributions.
Problem Solving
Uses existing procedures to solve standard problems.
Examines information and standard practices to make judgments.
Interpersonal Skills
Ability to articulate difficult or sensitive information.
Asks questions and checks for understanding.
Responsibility Statements
Conducts training classes on features and operations of products and technology, client tools and processes, including intermediate soft skills.
Sets priorities by identifying training needs or gaps.
Responsible for the design and update of intermediate-level training materials and courses based on client or internal needs.
Organizes training content in a clear sequence for delivery.
Works with subject matter experts to keep content current and effective.
Reviews and prepares training resources and materials, to deliver classes.
Analyzes training feedback from participants.
Conducts “train the trainers” sessions, as necessary.
Analyzes produce and distribute training reports.
Guides other trainers and assigns tasks.
Responsible for creating online courses in the LMS (Learning Management System).
Performs other duties as assigned.
Complies with all policies and standards.
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Ability to perform analytical and operational processes.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Functional Knowledge
Has basic skills in a range of processes, procedures and systems.
Business Expertise
Understanding of how best teams integrate and work together to achieve company goals.
Impacts a team, by example, through the quality service and information provided.
Follows standardized procedures and practices.
Receives close supervision and guidance.
For consistency, methods and tasks are described in detail.
Leadership
Has no supervisory responsibilities.
Problem Solving
Ability to problem-solve, self-guided.
Has limited opportunity to exercise discretion.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Receives, processes, and ensures document classification are completed and transmitted to clients.
May require outbound correspondence from the client to be processed.
Receives documents from both electronic and hard copy forms for processing.
Sorts, images, documents, files, and archives by form type.
Identifies documents and their purpose; creating a database of information.
Classifies documents based on contract requirements.
Captures information based on client requirements.
Verifies data from automated data extraction tools.
Ensures transmission of processed data to the appropriate next level.
Performs other duties as assigned.
Complies with all policies and standards.
Typing score 35wpm = 8000kph
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