Conduent will provide equipment for qualified candidates.
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About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Read employee reviews here
Remote Customer Service Rep Lexington, KY
Hiring Now
Remote Customer Service Representative – $15.00/hr.
Must reside within a 50-mile radius of Lexington, KY
What you will get as a Conduent employee:
– Work from home
– $15.00 per hour
About the Customer Service Representative role
As a member of the Customer Service team, you will help people every day by taking calls in regard to the benefits exchange.
Our call center associates are members of a supportive team to create positive experiences for our customers and clients.
Training Monday through Friday, 8:00 AM – 5:00 PM
Remote Shifts will vary, Monday – Saturday. Need to be available between the hours of 8:00 AM – 5:00 PM Monday through Friday and 9:00 AM – 2:00 PM on Saturday.
Requirements: Must be able to type at least 25 WPM. Must be at least 18 years of age with at least a high school diploma or GED. Must pass a criminal background check and drug screen. Must complete the mandatory paid training program.
Equipment and workspace requirements (work from home):
We will provide you with a computer and equipment
You must have a high-speed Internet connection.
Must be able to hardwire your work computer directly to your home modem via Ethernet.
Job Description “Position is in Tempe, AZ (current hybrid work-from-home due to COVID) Candidates must be a commutable distance from Tempe, AZ” Customer Service Associate Roles and Responsibilities Job Description The incumbent will perform routine tasks requiring a working knowledge of accounts payable as they relate to invoices and their statuses.
Responds to invoice-related telephone, email, or chat inquiries using standard scripts and procedures.
Research and gathers information appropriate to properly communicate options for resolution.
Refers to gather-routine inquiries and escalations as needed.
Create Work Orders from those calls and respond with appropriate research within the Service Level Agreements.
Follow customer-specific policies and procedures.
Handle multiple customers and take responsibility for following procedures for each customer.
Responsible for quality and performance measurements as prescribed.
Additional duties as required or assigned.
Qualifications Customer service oriented with a commitment to quality and personal ethics with the ability to adapt to continuous policy and procedure changes. Works independently or as part of a group or team in a diverse work environment.
Strong computer and phone skills. Ability to use web-based computer applications
Excellent communication skills both written and verbal, and internal personal skills
Able to manage telephone and chat customer interactions and convey confidence while resolving the customer’s issues.
Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism.
Able to understand and accurately communicate customers’ needs, while demonstrating critical thinking and problem-solving skills.
Able to thrive in a changing environment. (Every call is different and requires a unique and customized response)
Must be able to pass a background and drug test.
Must be 18 years or older
Must have a High School Diploma or GED
Job Description Clinical Data Analyst-EHR/EMR (remote) Bring your skills and focus on building and evolving a world-class client experience through effective data movement and management. Partner to help define and create processes/policies related to clinical data management methodology, clinical data standards, and client communications. Bring a “hands-on” approach in mapping and validating clinical software solutions RESPONSONSIBILTIES
Instruct clients on interface/data testing. Review reports and demonstrates systems management utilities.
Map clinical interface data to the correct standard
Exhibit strong critical thinking, determine the most effective ways to test and understand relationships in clinical data.
Provide support to Project Managers
Provide client education and training
Maintain issues logs, execute utilities, and perform software configurations and database checks for clients.
Analyze data received from the client source system
Perform detailed interface analysis and troubleshoot
Manage system securities and create ad-hoc user reports
Qualifications and Education Requirements Bachelor’s degree pref;(healthcare or computer field). Nursing degree with significant experience in software-related position preferred. Significant experience in healthcare, analyzing data, supporting, training, or implementing clients, preferably with a software product.
Understanding of functional practice, needs, and workflow in the hospital, ambulatory, and payer facilities/business
Understanding of lab, radiology, pharmacy, vitals, cardiac, and other clinical data
Experience in a client-facing role
Heavy proficiency with MS Office Suite and reporting tools
Excellent organizational and time management skills
Professional communication skills.
Job Description • Logs all relevant incident/service request details, allocating categorization and prioritization codes (Priority). • Provides customer service and first-level technical resolution for operational and service-related incidents. • Routes incidents/service requests that cannot be resolved during first-call. • Confers with the appropriate team of analysts/specialists as needed. • Handles requests and incident reports from customers and end-users to maintain high levels of satisfaction with IT services. •Determines which Configuration Items (CI) are involved in the incident. • Maintains end-to-end responsibility for customer and end-user calls/emails providing timely, reliable, and courteous service. • Resolves or escalates incidents and requests in line with established service level targets. • Assesses escalations on behalf of the customer. • Provides feedback on intelligence gained through customer interactions via shared communication with the team through email. • Produces and validates all incident information. • Obtains additional information from the requester and end-users, when required. • Ensures that incidents are resolved and closed.
Job Description, Responsibilities: – Sorting incoming documentation/letters, scanning and archiving – Replying to emails, inquiries from our clients – Close cooperation with the accounting department – Sending documents to customers and suppliers – Supporting a supervisor in reporting, problem solving and projects improving work Requirements: – Very good knowledge of Polish and communicative knowledge of English – Fast learning skill – Ability to work alone and in a team – Ability to work in a dynamic environment – Willingness and motivation for administrative and office work – Ability to effectively manage work time and prioritize tasks – Knowledge of MS Office will be an advantage.
Job Description *Conduent is hiring REMOTE Medical Collections Specialists* We need a select few upbeat, articulate and reliable Medical Collections Specialists to join our Team. You will make outbound calls to our clients (HCP and Insurance Carriers). You will be responsible to seek reimbursement/recovering overpayments from third parties, healthcare providers, and/or insurance carriers for overpaid medical claims. The claim overpayments are a result of incorrectly paid claims arising from COB issues, data mining, duplicate claim payments, client referrals, etc. Training: 2 weeks M-F, 6am – 2:30pm PST / 6:30am – 3pm PST Work Hours: Monday – Friday, 6am – 2:30pm PST / 6:30am – 3pm PST Pay: $17/hourly Full Time – regular position Equipment provided [Laptop & Headphones] This a Remote / WFH position Requirements: Must be at least 18 years of age with at least a high school diploma or GED. Must pass a criminal background check and drug screening. Must have WIRED internet connection, WIFI is not permitted. Preferred: Experience with Microsoft Office Excel. Medical Insurance experience. Medical office billing experience. • Analyzes claim overpayments which are a result of incorrectly paid claims arising from COB issues, data mining, duplicate claim payments, client referrals, etc. • Coordinates collection efforts between the client and the provider, adjusting claims as required. • Handles disputes and appeals from providers and clients. • Prepares claims for offset by the client.
Job Description
Pay: $19 hr plus benefits Schedule: Flex am schedule 7-9 am – 8 hours per day M-F, no weekends or holidays, OT may be required, full time, no part-time The Bill Review Services role requires using a computer claims review billing tool and making a decision based on a specific set of criteria about a hospital emergency billed charge – pay as allowed, send for review or request medical records, must be able to read a medical bill, must have computer skills, medical bill or HEDIS coding is a plus. Must have medical experience. The position is fully remote. Job Track Description:
Performs tasks based on established procedures.
Uses data organizing and coordination skills to perform business support or technical work.
Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Proficiency within a range of analytical or operational processes.
Completes atypical assignments.
Works within established procedures and practices.
May establish the appropriate approach for new assignments.
Acts as a resource for colleagues.
Completes work with limited supervision.
Functional Knowledge
Has developed skills in a range of processes, procedures, and systems.
Business Expertise
Understanding of how teams integrate and work best together to support the achievement of company goals.
Impact
Impacts a team, by example, through the quality service and information provided.
Uses discretion to change work procedures and practices.
Leadership
May provide guidance and support to junior team members.
Problem Solving
Provides solutions to atypical problems based on existing precedents or procedures.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Reviews specialized Medical Bills including hospital, surgery, and high-level physician bills.
Establishes the appropriateness of a final reimbursement outcome by making the distinction between and knowing when to apply either Fee Schedule reduction, PPO reduction, Usual and Customary reduction, or Medicare reduction.
Communicates and upholds the basis for the methodology used to accomplish the reduction of charges.
Analyzes and reviews high-level office visits, reports, and record reviews.
Interprets hospital review guidelines for both inpatient and outpatient claims.
Conducts test studies for the compliance team, requiring high-quality results and strict deadlines.
Performs other duties as assigned.
Complies with all policies and standards.
Job Description • Provides technical expertise and assistance for the support of pharmacy activities i.e., prior authorization, retrospective Drug Utilization Review (DUR), medication therapy management, and drug rebate. • May manage regulatory and compliance requirements for the Board of Pharmacy and the Drug Enforcement Agency up to and including Opioid prescriptions. • Manages important contract subsections and deliverables and works directly with the client as needed. • Leads functional teams or projects. • Develops clinical recommendations based on contract or client needs. • Ensures that the drug data and pricing conforms to pharmacy policies and procedures. • Reviews, analyze and apply literature to specific therapeutic situations. • May support patience assistance and reimbursement hub programs for Pharma manufactures.
Job Description *Conduent is hiring REMOTE Medical Collections Specialists* We need a select few upbeat, articulate and reliable Medical Collections Specialists to join our Team. You will make outbound calls to our clients (HCP and Insurance Carriers). You will be responsible to seek reimbursement/recovering overpayments from third parties, healthcare providers, and/or insurance carriers for overpaid medical claims.
The claim overpayments are a result of incorrectly paid claims arising from COB issues, data mining, duplicate claim payments, client referrals, etc. Training: 2 weeks M-F, 6am – 2:30pm PST / 6:30am – 3pm PST Work Hours: Monday – Friday, 6am – 2:30pm PST / 6:30am – 3pm PST Pay: $17/hourly Full Time – regular position Equipment provided [Laptop & Headphones] This a Remote / WFH position Requirements: Must be at least 18 years of age with at least a high school diploma or GED. Must pass a criminal background check and drug screening. Must have WIRED internet connection, WIFI is not permitted. Preferred: Experience with Microsoft Office Excel. Medical Insurance experience. Medical office billing experience. • Analyzes claim overpayments which are a result of incorrectly paid claims arising from COB issues, data mining, duplicate claim payments, client referrals, etc. • Coordinates collection efforts between the client and the provider, adjusting claims as required. • Handles disputes and appeals from providers and clients. • Prepares claims for offset by the client.
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