This would be a good starting position for a beginner.
A helpful tip for remote beginner**
if you are a remote beginner, you don’t have as much remote experience. Defiantly want to review the description to ensure you are a good fit.
Based on this description - you would only need 6 months of experience. Moreover, learning additional skills in a virtual setting is always a plus to add to your remote resume as intermediate skills.Below is example highlighted in the description.
Job Description:
· Performs business support or technical work, using data organizing and coordination skills.
· Performs tasks based on established procedures.
· In some areas, requires vocational training, certifications, licensures, or equivalent experience.
· Ability to perform in an analytical and operational process.
· Entry-level position with limited requirements for licenses, training, and certifications.
· Applies experience and skills to complete assigned work.
· Works within established procedures and practices.
· Works with a close degree of supervision.
· Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
· Identifies customer needs by referring to case notes and examining each as a specific case.
· Performs routine call center activities concerning business products and services.
· Uses standard scripts and established guidelines and under supervision, to meet SLAs.
· Provides customers with information that is specialized.
· Communicates in a warm and empathetic manner.
· Gathers all necessary information to update the database.
· Escalates issues to senior levels, based on complaints or concerns.
· Explains company policies to customers.
· Performs other duties as assigned.
· Complies with all policies and standards.
Starting Pay at $14.50 per hour with step increases based on up training, tenure, and performance.
8 hours a day, 5 days a week, and will include either a Saturday or Sunday.
Training is conducted Monday through Friday from 10:00 AM until 6:30 PM (4 weeks of training).
Must have high-speed internet access.
Requirements: Must be at least 18 years of age with at least a high school diploma or GED.
At least 6 months of customer service experience and or data entry is preferred.
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