Conduent

This would be a good starting position for a beginner.

A helpful tip for remote beginner**

if you are a remote beginner, you don’t have as much remote experience. Defiantly want to review the description to ensure you are a good fit.

Based on this description - you would only need 6 months of experience. Moreover, learning additional skills in a virtual setting is always a plus to add to your remote resume as intermediate skills.Below is example highlighted in the description.

REMOTE Program Eligibility Specialist

Job Description:

· Performs business support or technical work, using data organizing and coordination skills.

· Performs tasks based on established procedures.

· In some areas, requires vocational training, certifications, licensures, or equivalent experience.

· Ability to perform in an analytical and operational process.

· Entry-level position with limited requirements for licenses, training, and certifications.

· Applies experience and skills to complete assigned work.

· Works within established procedures and practices.

· Works with a close degree of supervision.

· Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.

· Identifies customer needs by referring to case notes and examining each as a specific case.

· Performs routine call center activities concerning business products and services.

· Uses standard scripts and established guidelines and under supervision, to meet SLAs.

· Provides customers with information that is specialized.

· Communicates in a warm and empathetic manner.

· Gathers all necessary information to update the database.

· Escalates issues to senior levels, based on complaints or concerns.

· Explains company policies to customers.

· Performs other duties as assigned.

· Complies with all policies and standards.

Starting Pay at $14.50 per hour with step increases based on up training, tenure, and performance.

8 hours a day, 5 days a week, and will include either a Saturday or Sunday.

Training is conducted Monday through Friday from 10:00 AM until 6:30 PM (4 weeks of training).

Must have high-speed internet access.

Requirements: Must be at least 18 years of age with at least a high school diploma or GED.

At least 6 months of customer service experience and or data entry is preferred.