HIRING IN ALL 50 STATES
Forget what you know about CRMs
Close is decidedly different. Your CRM should accelerate your sales workflow, not bog you down. We designed Close for the salesperson first—it's intuitive and works the way you do.
Being a part of the Close team means:
100% remote-first company
Competitive salary
Bi-annual team retreats
7 weeks paid time off
30 days paid sabbatical every 5 years
Coworking stipend
Paid parental leave (10 wks primary / 4 wks secondary caregiver)
99% paid medical and dental premiums (US residents)
401k matching at 6% (US residents)
Dependent care FSA (US residents)
Ready for a new challenge? We’re looking to make our team even more awesome. If you get excited about SaaS and sales, let's chat.
About You We’re looking for someone with a unique talent set - someone who understands sales and can “speak the language” with sales managers, reps, and directors. Someone who can synthesize various use cases into clear problem statements. Someone who cares deeply about product details has a great sense of product aesthetics and can discuss the nitty-gritty with engineers. As a small product, design, and engineering team you’ll be responsible for all aspects of delivering a feature -- from concept through project managing its delivery. You will do it all.
What you’ll do…
Turn vague into the concrete. Talk with customers to discover & define their needs, understand their problems, and document their use cases.
Write problem statements that clearly define shared needs across customers.
Create detailed product specs from your problem statements through collaboration with Product Design and Engineering.
Project manage the delivery of the feature -- get it on the engineering roadmap and ensure it’s delivered on time and up to the Product team’s standards.
Prepare for launches: work with the Marketing team on positioning/collateral, manage beta testers, write FAQs, define adoption/usage metrics, measure success, and share learnings.
You should...
Be located in the US.
Have 1+ years of Product Management experience shipping B2B SaaS for SMBs.
Have 2+ years experience at software/internet companies in a product, engineering, or customer-facing role.
Love listening to customers and diving deep into their problems and needs.
Be detail-oriented, organized, and great at writing.
Have good product vision & design sense.
Be comfortable writing specs, drawing wireframes, & rapidly iterating on new feature ideas.
Have experience with metrics/analytics tools
Be growth-minded; pushing to ship Product that focuses on moving the needle.
Bonus points if you...
Have experience in sales or with sales tools / CRMs
Have significant experience in Figma or other design/prototyping tools
Have a technical/engineering background, not afraid to dabble in Python, HTML, CSS, or SQL.
Why work with us ...
Culture video 💚
100% remote-first company (we believe in trust and autonomy)
2 x annual team retreats ✈️ (Lisbon Retreat Video) - when travel is appropriate
4 x quarterly virtual summits
7 weeks PTO (includes company-wide winter holiday break)
2 additional PTO days every year with the company
1 month paid sabbatical every 5 years
$200/month co-working stipend
Revenue Share (after 1 year)
Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)
99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
401k matching at 6% (US residents)
Dependent care FSA (US residents)
Our story and team 🚀
About You As an Account Executive, you’d be responsible for contacting, qualifying, and closing inbound 14-day free trial signups into successful Close customers. Ideally, we’re looking for an Account Executive that is resilient, has a developed sense of self-accountability, and wants to continue their pursuit of mastering the art of asking powerful sales questions. This isn’t your typical software sales job. As a salesperson that sells our own sales software (say that 5 times fast), your experience in using and selling Close every day has a tremendous impact on the company and our customers. It’s a responsibility we take very seriously. Joining as the 3rd AE, you’d be reporting to the Director of Sales, Nick Persico, and working directly with Sr. Account Executive, James Urie, and Account Executive, Kate Petrone.
Requirements
Physically-based in North America, with a strong preference for EDT and CDT time zones.
1-2 years experience selling a SaaS product to small businesses as an AE or BDR/SDR.
Experience with inbound sales.
You have a friendly, but strong demeanor.
High-level of proficiency in the English language, both written and verbal.
Key Responsibilities
Calling inbound leads that have signed up for a 14-day free trial or requested a meeting.
Answering incoming sales & email inquiries from prospects.
Qualifying and understanding a prospect’s needs.
Converting qualified prospects into successful Close customers.
Nurturing our newest customers through their first six months.
Why work with us?
Culture video 💚
Our story and team 🚀
100% remote-first company (we believe in trust and autonomy)
2 x annual team retreats ✈️ (Lisbon Retreat Video) - when travel is appropriate
4 x quarterly virtual summits
7 weeks PTO (includes company-wide winter holiday break)
2 additional PTO days every year with the company
1 month paid sabbatical every 5 years
$200/month co-working stipend
Revenue Share (after 1 year)
Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)
99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
401k matching at 6% (US residents)
Dependent care FSA (US residents)
About You You have at least one year of experience with B2B SaaS in a customer success role. Preference is given to candidates with either 1) frontline sales experience of a minimum of one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor. You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. About the Role The newest member of the Customer Success team will work closely with customers who have the potential for high growth, ensuring they have the tools and knowledge to be successful in Close and in sales. This role will work the majority of the time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy.
Key Responsibilities
Onboard new customers with an emphasis on creating a solid sales process. Onboarding and follow-up training include opinionated sales process advice, sales education, and teaching the Close sales philosophy.
Work with existing customers to increase the value they receive from our service and identify those customers who are rapidly growing and who may need extra love.
Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed.
Host roundtables, webinars, and other types of virtual events to boost information and resources for the Close community.
Assist on virtual engagement strategy by creating /contributing to written and video content on platform best practices and Close sales philosophy.
The team members you'll be working most directly with are Liz Stephany, Matt Bonde, Andrea Lucke, and Lydia-Marie Bolduc-Gosselin.
Why Work With Us?
Culture video 💚
Our story and team 🚀
100% remote-first company (we believe in trust and autonomy)
2 x annual team retreats ✈️ (Lisbon Retreat Video) - when travel is appropriate
4 x quarterly virtual summits
7 weeks PTO (includes company-wide winter holiday break)
2 additional PTO days every year with the company
1 month paid sabbatical every 5 years
$200/month co-working stipend
Revenue Share (after 1 year)
Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)
99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
401k matching at 6% (US residents)
Dependent care FSA (US residents)
At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the workplace. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self-care (whatever that looks like for you). We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).
About The Role In this Customer Support role, you will be responsible for handling support inquiries during US business hours. You will be reporting to the Manager of Customer Support (Joseph Sterner). Our "support stack" includes Help Scout, Sift, Stripe, Twilio, Plivo, Guru, and Asana. This role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, however, you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises. You’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. You are someone that has a healthy sense of curiosity who enjoys taking things apart and putting them back together.
Requirements
2 years of direct support experience working in a SaaS environment
Physically-based in the CT or MT time zones
High-level of proficiency in the English language, both written and verbal
Experience working in a remote capacity
Nice to haves
Technical/coding experience (This includes VoIP, email, network management, APIs, etc)
Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)
Key Responsibilities
Respond to customer support tickets and take support calls during CT/MT business hours
Escalating issues to senior support staff and engineering as needed
Fraud prevention/detection
Billing reconciliation
Writing bug reports
Coordinating with Success to provide extra support to large customers
Maintaining help center documentation and creating content for new/updated features
Why work with us?
Culture video 💚
Our story and team 🚀
100% remote-first company (we believe in trust and autonomy)
2 x annual team retreats ✈️ (Lisbon Retreat Video) - when travel is appropriate
4 x quarterly virtual summits
7 weeks PTO (includes company-wide winter holiday break)
2 additional PTO days every year with the company
1 month paid sabbatical every 5 years
$200/month co-working stipend
Revenue Share (after 1 year)
Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)
99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
401k matching at 6% (US residents)
Dependent care FSA (US residents)
At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the workplace. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self-care (whatever that looks like for you).
We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).
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