About the Role
We’re looking for someone who is technically savvy and driven to create an amazing live chat experience for our customers. You would work directly with our customers and our sales, success, and engineering teams to help improve our product. It’s a unique chance to be an advocate for our customers and help improve our incredible product. This role will report directly to the Technical Support Manager.
Responsibilities
Monitor live chat and email channels
Be the first point of contact for customers to provide and process information in response to inquiries, concerns, and requests about product support.
Quickly triage, distribute, and respond to incoming conversations.
Identify opportunities for automation and other workflow improvements.
Document and track product bugs, feature requests, and other observations of customer patterns.
Create and maintain customer help documents
Provide a seamless customer experience through product and software support.
Minimum Qualifications
Prior experience in a software or technology-based company
3-5 years of experience in Technical Support or a customer-facing technical role
Experience with help desk software such as Intercom, Freshdesk, or Zendesk
Exceptional written and communication skills
Well-versed and comfortable being in a fast-paced, customer-facing role demonstrating email, phone, and live chat etiquette
Location
You must be currently authorized to work in the United States or Canada on a full-time basis.
We are a remote-first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever!
Lighting New York provides hybrid and remote work opportunities for qualified candidates. If you are remote, you can expect to have a few visits into our Selinsgrove, PA office throughout the year - including for training and onboarding. We will provide all of the equipment, but you will need to provide a secure and quiet work environment with a strong Internet connection. Read employee reviews here
LightingNewYork.com is the fastest growing online retailer in the Lighting Industry and we are currently seeking Customer Care Agents for our office in Selinsgrove, Pennsylvania. Our office is a team-oriented, positive environment full of friendly people. We work hard to always move forward, but we don't underestimate the value of having some fun, either. We pride ourselves on being different from our competition by making an effort to "wow" everyone we contact in our daily business endeavors.
We're looking for team members who are team-oriented, of course, but who are also highly motivated, with the ability to work independently to solve unique problems. Because of the rapid growth of our company, we need people who are not only flexible but also adventurous, like to try new things, have an ability and willingness to learn new skills, and like to think outside of their "everyday" job duties to come up with new ideas for the good of the whole company. A little creativity goes a long way!
Not only were we ranked as a top 10 place to work in the state of Pennsylvania in 2020, but Newsweek magazine recognized Lighting New York as providing the Best Customer Service in the country! As a Customer Care Agent, you’ll be working with our customers over the phone, on live chat, and through email with the opportunity to create raving fans for Lighting New York every single day.
Flexible full-time schedules are available during our customer service hours of 8 am – 6 pm Monday thru Friday. Positions start at $16.00/hr with a $1/hour increase after 60-day provisional period + Quarterly Bonus.
Other Benefits include:
2 weeks paid time off per year
Paid holidays
Health, dental, vision, and life insurance
Retirement plan with employer match
Our team is hard-working, adventurous, ambitious, and we like to have fun! Lighting New York provides hybrid and remote work opportunities for qualified candidates. If you are remote, you can expect to have a few visits into our Selinsgrove, PA office throughout the year - including for training and onboarding. We will provide all of the equipment, but you will need to provide a secure and quiet work environment with a strong Internet connection.
About the Role
Your role will be project-based and focused on improving upon the Dasher experience. You are comfortable fielding phone, chat, or web communications with our customers, the Dashers. You will be assigned projects and will report to a Project Lead who will oversee the project team's execution performance. We rarely have a dull day, so we are looking for those who think fast, move fast, and wish to grow fast! Your daily tasks will include remotely helping prospective Dashers sign up and addressing existing Dasher's questions, whether on a dash or not.
As a DSL Customer Support Representative, you will report to the DSL Supervisor on our Dasher Support Labs team in our Support Organization.
You're excited about this opportunity because you will…
Help with changes in scope or pivots in business direction for project execution or project assignments
Manage inbound and outbound calls, emails, and chats with knowledge, efficiency, and great customer service
Identify and address customers problems with a goal of complete satisfaction
Handle calls, chats, and emails from customers
We're excited about you because…
High school diploma or equivalent required.
1+ years of Call Center or Customer Service experience
If you are bilingual (French or Spanish), that is an added bonus!
You excel at problem analysis
Can work nights and weekends, variable schedule(s)
Knowledge of Salesforce is helpful
You have experience handling inbound customer issue resolution using email, phone and chat
Determine prioritization
You love thinking about new opportunities or process improvement
Why You'll Love Working at DoorDash
We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners – Everyone here is learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
Site Staff
Our Chat Hosts are the lifeblood of site staff. Their impeccable ability to establish emotional connections with visitors is unparalleled in the industry, and their great chats result in the highest quality leads for our clients.
At a minimum, candidates must possess these skills:
Consistent:
Type 65-75+ WPM in perfect punctuation, grammar, and spelling.
Ability to multitask:
Chat Hosts carry on 3-4 conversations concurrently.
‘Grade A’ problem-solving:
Articulating answers provided on client knowledge bases and quickly communicating to visitors in real-time.
Empathy-driven work ethic:
Emoting care through chat is at our core. Genuine compassion must translate through every conversation.
Self-disciplined:
Our chat hosts work independently from a home office. The ability to manage your time and workspace is required, and experience doing so will be necessary.
Dependable and flexible:
Our chat hosts show up on time and every day for their shifts, and can work many different times to give our customers the best possible experience.
Team Player:
Must be able to work well with and help others on your team. We work remotely, but we are very close and count on each other for assistance, guidance, and coaching.
Other skills that might make you an ideal candidate:
Bilingual:
The ability to chat in other languages is a huge benefit, but it’s also helpful to convey empathy when one understands other cultures.
Unique experience:
Prior customer service, administrative, and/or chat experience in the industries we serve are incredibly helpful.
Denver-based:
We are looking to add a few Chat Hosts to provide amazing service from our Home Office. If you’d like to work in our high-energy atmosphere in the Mile High City, please indicate that on your submission!
Job Category:
The Contact Center Manager is responsible for the inception, growth and success for these modes of communication within the contact center. Modernize Home Services’ contact center communicates with millions of homeowners annually and is looking for a creative, success and data-driven member of the team to help expand our methods of communication. Our aim to is to provide a first-class communication experience in connecting homeowners seeking home improvement projects with contractors.
Who you are?
You are an expert at cross-collaboration. As the SMS and Chat communications channel manager, you will have to collaborate with multiple teams across the business. This will often include the sales and marketing department, the engineering department, and product management.
You are an A+ Communicator: The ability to speak and write to a high standard is crucial. You will frequently have to present new ideas and insights to a variety of audiences.
You drive Constant Improvement: You are proud to drive the betterment of initiatives you lead. You thrive knowing that you have found ways to create the best possible experiences for all parties involved.
Responsibilities:
Collaborate with Contact Center Director to develop short and long-term business and strategic plans and organizational structure for SMS and Chat
Primary administrator for set-up and maintenance as well as subject matter expert for SMS and Chat programs
Help define and implement key performance metrics, KPIs and SLAs
Develop and analyze daily, weekly monthly reports to assess and improve performance via operational, agent training and messaging
Work collaboratively with all stakeholders to communicate messaging aligned with the business needs
Communicate with all call center management to drive positive change with actionable insights
Facilitate A/B testing
Forecast SMS and chat volume to properly staff
Manage queue, capacity, demand, and routing of SMS and chat working jointly with calls
Ensure high-quality experiences on each interaction via monitoring processes such as sentiment analytics
Ensure SMS and Chat TCPA compliance
Integrate communication into the overall homeowner experience. Work hand in hand with product management.
Job description
TransPerfect, the world’s largest provider of language services and technology solutions for global business, is looking for a Recruiter for Artificial Intelligence (AI) department located in Europe.
With over 6,000 worldwide employees, $850 million in annual revenues, and 100 global locations, TransPerfect is the world’s largest provider of language and technology solutions for global business.
Our DataForce division helps clients build better experiences by providing high-quality data delivered by artificial intelligence tools.
The AI Recruiter is responsible for interviewing, scheduling testing, and referring applicants for entry-level positions throughout TransPerfect’s AI division.
Description:
Oversees full-cycle recruitment including sourcing, interviewing, testing, and negotiating offers
Devises sourcing strategies to attract top talent: Creating job postings, contacting universities, determining advertising and posting resources
Evaluates applicants by discussing job requirements and applicant qualifications. Interview applicants on a consistent set of qualifications and behavioral interviewing questions.
Assess candidates’ language proficiency prior to scheduling for assessment
Manages and facilitates the interview process to ensure a positive and timely experience for a candidate
Develops relationships with universities: Partner with career services to coordinate on-site interviews and consortia, attend career fairs, and employer presentations
Cold call and proactively recruit passive candidates for various positions
Perform other special projects or duties when required
Job requirements
Excellent communication (written and verbal) skills
Fluency in English
1-3 years of recruiting experience (agency or call center experience preferred)
Experience/ knowledge of crowdsourcing is a great plus
Considerable skills in interviewing techniques
Possess a high sense of urgency and ability to thrive in a fast-paced environment while maintaining consistent candidate contact during long term recruitment lifecycles
Superior attention to detail, organization, and able to adapt quickly to changing priorities
Working knowledge of personnel policy and procedure and federal and state laws regarding employment practices
Availability to start immediately and work full-time
OutPLEX
Company Overview:
OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism, and results. Our success can be attributed to one thing – outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center that supports recognized brands with Teleservices and Live Chat.
Description:
OutPLEX is currently staffing for work at home professionals to join our dynamic team! Work at home agents plays a vital role, liaising between various customers and the business entities in which we represent. As a WAH Agent, you would be assisting customers in answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues via chat or phone.
Skills and Specifications:
Ability to type from 40WPM - 50WPM with 0 errors.
Ability to multi-task.
Ability to resource product information via tools that are provided to you.
Ability to independently research information via the internet.
Sales and customer service experience are a plus!
Outstanding spelling, grammar, and communication skills are a MUST!
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