One of the most respected companies in the world, Chase offers experienced professionals like you an array of opportunities to take your career in a new direction and make a positive impact along the way. Here you’ll be encouraged to apply your skills, talents, and experiences to a role with the potential to make a real difference, not just in your career. Chase virtual employee reviews here
Virtual Banking Assistant I - Detroit, MI "Job Details" Responsibilities: You’ll contribute significantly to the success of the Virtual Branch and helping clients by:
Providing strong customer service, offering advice, and sharing products and services to help clients meet their financial needs
Must be willing to work in an environment that requires a mix of phone-based and video-based customer interaction
Engaging clients over the phone and video both inbound and outbound
Making clients feel appreciated and being their advocate
Listening carefully and assisting clients with their questions or issues
Showing initiative and proactively preventing problems for our clients
Making customers lives easier by sharing and setting up self-service options so that they can access their accounts how, when, and where they want
Ability to maintain success in an ever-changing environment
Strong email communication – including appropriate use of spelling, grammar, and professionalism
Be able to work in a call center environment video-based ever-changing
Read the full offer by clicking the link
As a Commercial Bank Treasury Management Officer, you will focus primarily on generating new business from prospective Commercial & Industrial (C&I) clients while growing existing revenue from the market. You will work closely with an established team of bankers to ensure proper alignment of strategies and credit capacity for all Treasury Services products. In this role, you will maintain and develop trusted relationships with your client sector. As a Sales Leader, you will develop partnerships with Bankers, Client Service, Product Leadership (Core Cash, Card and Commerce Solutions), and Implementation teams, and will develop and execute a localized to market and product strategy while leading and managing key client pursuits and relationships.
This is a business development officer role with a heavy emphasis on developing new treasury management and depository relationships for the assigned territory. Job responsibilities include:
Grow revenue as directed by senior management by successfully prospecting for new deposit and payment product and treasury management business and retaining and expanding existing customer relationships.
Manage the non-credit risk for customer portfolio
Monitor and enhance the profitability of all assigned relationships
Source prospects and develop new customer relationships
Work independently and in partnership with market bankers to develop new profitable business from prospective clients; develop and execute strategic account plans
Engage clients at senior and strategic levels to provide integrated treasury solutions within a consultative and client-driven framework
Understand the competitions' capabilities and gaps, and how to position JPMorgan Chase Treasury Services against them
Manage proposal writing and the entire sales process
Develop and enhance in-depth client knowledge and share it with the client coverage team for both new business development and management of client risk
Create strategic dialogues around key client-centric issues, incorporating best practices, benchmarking, opportunity quantification, and solution positioning
Partner with internal product stakeholders when representing the client perspective in the development/evolution of products and solutions
Deliver thought leadership to the market, prospects, and clients on the working capital solutions at client roundtables, industry conferences, webinars, articles, etc.
Execute against a clear set of engagement principles that ensure consulting resources are mapped against the largest revenue opportunities within Treasury Services
Deliver Results – individually and as a team
Qualifications
6+ years of experience successfully prospecting for new deposit and payment product and treasury management business and relationship management
Excellent relationship management and business development/sales skills
Considerable knowledge of depository products and treasury management services
Knowledge and understanding of Treasury Services and deposit products, credit and risk process, overdraft management discipline, and pricing philosophy
Success developing new business, with a, focus on prospecting
Excellent/strong selling and negotiation skills
Excellent/strong verbal and written communication skills
B.A./B.S in Accounting/Finance preferred or equivalent professional experience
Demonstrated success managing a virtual team where success is achieved through influence vs. direct reporting relationship
Strong time management, organizational, and planning skills
Strategic thinking skills.
Job Description
Successful Account Specialists balance their focus on business results with judgment offering options and finding solutions to help our customers. They also:
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged with our customers
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Possess strong customer focus with the ability to have detailed conversations with our customers
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Demonstrates personal excellence including punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgment
If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll:
Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
Provide opportunities for professional growth and advancement
Provide a work environment of high-energy employees that are trained, coached, focused, and driven
Provide paid classroom and on the job training, including industry-leading benefits that start on day 1
Respect and value diversity, integrity, and teamwork
We are hosting Virtual Hiring Events over the next few weeks, and you are invited! A recruiting will follow up with you after you have completed your application.
This position is temporarily remote/works from home to ensure the safety of our employees and future employees as we navigate the global pandemic. We will supply your computer and all the necessary hardware. To be considered you must have existing high-speed internet connectivity in your residence. We do not have a definitive timeframe for returning to the office, but we expect to be returning soon. As we return, you will be expected to be able to work on-site at our office location.
As a Customer Travel Specialist your primary responsibilities are:
Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating a great customer experience and loyalty.
Understand individual redemption travel loyalty program requirements and use your in-depth knowledge and training to delight customers with customized travel experiences and help them make the most of their rewards
Maintain comprehensive working knowledge of all programs, tools, judgment offering and systems
Engage in cross-training that equips you to deliver personalized travel arrangements and support for customers with multiple types of reward accounts
Meet and maintain individual monthly metrics
Participate fully as a team to assist as needed in completing all functions related to servicing the client, including offering additional products that meet their needs
Work a flexible schedule, when needed, to attend staff meetings and ongoing provided training designed to help you stay informed of all airline rules and regulations, other travel industry requirements, program guidelines, as well as any office procedures that will set you up for success assisting our customers
Resolve product or service issues by clarifying the customer’s concern: determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment
Keep your manager fully informed of any issues or unusual matters that may arise as it relates to or impacts delivering exceptional service to our customers.
Job Description
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional, and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance, and retirement benefits. Wholesale Lending Services (WLS) is part of the JPMorgan Chase Commercial Bank providing lending servicing support to multiple business units across the firm and around the world. The Operation provides loan documentation; closing and funding; payment and fee processing; syndication loan trade processing; credit administration; collateral perfection and management, customer service and reporting; and construction management.
General Summary:
The Training and Employee Readiness manager will build and lead a team responsible for the design and development of job skills and industry knowledge training for the Structured Operations organization. Additionally, the incumbent will manage a small team responsible for partnering with Operations Managers to identify and recruit new talent for operations roles. The incumbent will partner closely with Operations Managers and subject matter experts to create high-quality, customized training solutions. The ideal candidate will have demonstrated experience in leading teams, designing and delivering quality programs, and the ability to engage with key high-quality stakeholders to determine training and employee readiness needs, delivery strategy, and overall approach.
Essential Responsibilities:
Partners with the Structured Operations leadership team to create and implement high-quality agreed-upon training and recruiting solutions to enable a high performing organization; ensures programs support the changing needs of the business and address new industry trends and business initiatives
Coaches, mentors and develops staff to achieve training and employee readiness goals
Evaluates training requests and organizational needs to determine course content, timelines, and delivery methods
Provides guidance and subject matter expertise to organization and team on appropriate, high-quality training solutions
Participates in content reviews with stakeholders to ensure accuracy and validity of all training content
Understands the talent management needs of the organization to develop and execute a recruiting strategy to meet those needs; develops a clear view of talent across the industry and seeks new sources for qualified candidates
Facilitates classes and delivers solutions when needed, particularly when demand exceeds the capacity for training staff
Contributes to project and program management meetings and ensures all deliverables are met according to agreed-upon timelines
Successful candidates must be able to:
Adopt an expansive view of learning and development that includes in-person, webinar, web-based, self-led, and partnered on-the-job solutions among other methods
Develop and implement across all facets of learning and development including needs assessment, course design and development, delivery and program evaluation
Communicate and interact effectively with all levels of management
Navigate and negotiate organizational complexities to influence decision-makers
Qualifications
5+ years of progressive leadership experience in a learning and development role
Ability to develop and deliver engaging learning experiences that have measurable knowledge transfer to the work environment
E-learning delivery experience including methods such as virtual learning, webinars, and distance learning
Experience with banking and/or lending operations preferred
Experience with learning management systems
Strong communication and influence skills
Advanced Microsoft Office skills – Word, Excel, and PowerPoint
Ability to effectively interact at all levels of the organization
Exceptional problem-solving and decision-making skills
Expertise with e-learning design tools such as Articulate Storyline, Captivate and the Adobe Creative Cloud Suite preferred.
Philadelphia, PA, United States
Job Description
InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.
Essential Functions:
Provide phone support (Mostly technical, but also some operational) for our primary end-users, this includes on-site as well as remote employees
Provide administrative services including managing the Help Desk Ticket system and projects/tasks in a given system and creating various documentation.
Communicating via the ticket system, emails, phones, and meetings; to assist users and relay project statuses.
Remote support can and does including fielding calls on some weekend days & holidays while not onsite.
Qualifications
Good Customer Service skills – Applicant with be working between users, management, IT personnel, and external service providers (vendors, ISP’s, and the like).
Must be organized and reliable – Applicant will assist in keeping trouble tickets, projects, and documentation moving.
Must be proficient in standard office software including Microsoft Office and Office 365.
IT-specific skills (Desktop repair, server maintenance, enterprise systems management, Virtualization, Active Directory, etc) preferred.
Install, support, and administer all Office Laptops (Dell).
Provide remote support for customer infrastructure including the following:
Desktops – Windows 10 and some macs
Servers - Windows 2016
Active Directory/GPO
Being able to create and troubleshoot basic user authentication and replication issues
Mainstream desktop applications
Basic network connectivity and Internet (DNS, DHCP)
WiFi Troubleshooting
Microsoft Hyper V - create/build/modify VMs
Backup management (Barracuda)
Cloud Services (O365, Azure)]
Qualifications:
Required: Minimum of 2 years of experience with:
MS Windows (Windows 10 clustering)
Server virtualization - Hyper-V (preferred) or VMWare
Office 365 and Okta
Active Directory and preferred PowerShell scripting
Strong project management requirements gathering and analytical skills.
Strong communication, critical thinking, and problem-solving skills.
Experience with windows patching.
Education: Bachelor’s degree in Computer Science or equivalent IT-related certifications.
Ability to act discretely with confidential information.,
Columbus, OH, United States, and 4 more
Job Description The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement. Our team is seeking a Lean Training and Development Manager, Vice President (VP) to lead the training effort in support of deploying Lean tools, methodologies, and principles in Operations. You will build strong relationships with a team of internal consultants and serve as a training advisor to them, and as an expert trainer to executives and front-line leaders. The Lean Training and Development Manager has high emotional intelligence, demonstrates strong influencing and excellent interpersonal skills. You will be responsible for the design and facilitation of courses that support Chase’s Lean Management and Operational System. Specifically, you will: • Design and develop training content and curriculum for virtual and computer-based learning programs • Train on Lean tools and methodologies in support of Lean deployment efforts and to build problem-solving capabilities (A3/Kaizen) into the business • Develop and maintain partnerships with Subject Matter Experts to create accurate, appropriate, and engaging training material • Create assessments, surveys, and other evaluation tools to measure the success of participants and training programs • Ensure quality and timeliness of deliverables • Champion Continuous Improvement initiatives within the PE COE • Be a recognized culture carrier who leads with consistency, integrity, and humility • Influence, design, and develop strategic processes • Actively develop team members, including serving as a mentor Required Qualifications: • Lean transformation and operations management experience • Lean Six Sigma Master Black Belt • Expert instructional design, program management, adult learning theory, and facilitation skills • Track record of managing complex training initiatives • Skilled trainer and facilitator for both in-person and virtual environments • Strong executive-level communication skills and presence • Flexibility to work effectively with stakeholders and colleagues at all levels • Self-driven and capable of taking initiative and working with minimal direction • Excellent skills with Excel, PowerPoint, Visio, Adobe, and Zoom • Ability to travel as needed (approximately 25%, when needed) • Bachelor’s degree from an accredited institution Preferred Qualifications: • Advanced degree in Business, Learning, or Instructional Design • 5+ years adult training experience • Financial services industry experience • Consulting, Systems Engineering, and/or Operations Management experience • Experience with Agile methodologies, Change Management Principles, Organization Design, and/or Project Management.
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