BroadPath Healthcare Solutions is an innovative, fast-paced company that is dedicated to providing optimum customer service to both healthcare clients and consumers. Delivering flexible Business Process as a Service (BPaaS) support to health plans and healthcare providers since 2008, BroadPath has earned its top spot as a leader in supplying work-at-home talent and is continuously recognized as a FlexJobs Top 100 Company. Our BroadPath Community consists of contact center professionals all around the US and beyond who are dedicated, results-driven, and passionate about changing the way we work while making a difference in the healthcare space.. Read employee reviews here
Responsibilities]
Health Insurance Agents are responsible for responding to inbound calls from individuals interested in purchasing Medicare Advantage plans and making outbound calls to individuals who have requested additional information or follow-up.
Use active listening skills to complete a thorough needs analysis with each caller and determine the most appropriate plan
Present and explain plans using a consultative approach based on the member’s needs and goals
Explain company sales, medical underwriting, and enrollment process to set realistic member expectations
Agents are expected to meet established performance goals in the areas of sales, call quality, customer satisfaction, first call resolution, adherence, and attendance.
Health Insurance Agents are responsible for responding to inbound calls from individuals interested in purchasing Medicare Advantage plans and making outbound calls to individuals who have requested additional information or follow-up.
Use active listening skills to complete a thorough needs analysis with each caller and determine the most appropriate plan
Present and explain plans using a consultative approach based on the member’s needs and goals
Explain company sales, medical underwriting, and enrollment process to set realistic member expectations
Agents are expected to meet established performance goals in the areas of sales, call quality, customer satisfaction, first call resolution, adherence, and attendance.
Basic Qualifications
1 Year Experience selling Medicare Advantage Health Insurance Plans
Active Resident Health License in the home state
America’s Health Insurance Plans (AHIP) certification will be completed prior to training (if necessary)
Active health insurance license in their home state, and willingness to acquire MA and CT licenses if selected for the position (BP will reimburse the cost of MA and CT licenses after successful completion of training
Demonstrated ability to listen skillfully, collect relevant information, determine needs, and consult with caller to recommend the appropriate product to fit their needs
Comfortable with “soft sell” techniques
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
Strong computer and telephone multitasking skills including the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly and inputting information accurately while keeping pace with the call
Requires excellent verbal and written communication skills
Ability to remain focused and productive each day though tasks may be repetitive
Ability to work regularly scheduled shifts within the specified hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.
Job Description
Innovative, Dynamic, Fast Pace, and Collaborative, are just some of the words that our employees use to describe us but hey - don’t just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an experience out of the everyday. As a Medicare Advantage Health Insurance Agent, you will interact and present plan options to customers through a consultative approach based on customer needs. Through our tailored training programs, backed by our hands-on approach we ensure that you are set up for success on your first day. BroadPath is hiring Health Insurance Sales Agents for this upcoming Annual Enrollment Season. Our Medicare Advantage Health Insurance Sales Agents will work from home and interact with Health Plan Members. Please note an active Resident Health Insurance License is required to apply, and the pay rate is determined based on experience.
Responsibilities
Health Insurance Agents are responsible for responding to inbound calls from individuals interested in purchasing Medicare Advantage plans and making outbound calls to individuals who have requested additional information or follow-up.
Use active listening skills to complete a thorough needs analysis with each caller and determine the most appropriate plan
Present and explain plans using a consultative approach based on the member’s needs and goals
Explain company sales, medical underwriting, and enrollment process to set realistic member expectations
Agents are expected to meet established performance goals in the areas of sales, call quality, customer satisfaction, first call resolution, adherence, and attendance.
Responsibilities
Use active listening skills to complete a thorough needs analysis with each caller and determine the most appropriate plan
Present and explain plans using a consultative approach based on the member’s needs and goals
Explain company sales, medical underwriting, and enrollment process to set realistic member expectations
Agents are expected to meet established performance goals in the areas of sales, call quality, customer satisfaction, first call resolution, adherence, and attendance
Basic Qualifications
Active Resident Health Insurance License
Fluency in both English and Portuguese Languages
Strong computer and telephone multitasking skills including the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly and inputting information accurately while keeping pace with the call
Grit; demonstrated passion and perseverance towards goals despite obstacles or distractions
Ability to motivate others while being aware of and responsive to customer needs and concerns
Reliable hardwired internet is a must with at least 15mbps download|5mbps upload speeds.
Responsibilities
Create short-term and intermediate-term workload forecasts and schedules for client needs
Responsible for administrative logistics, agent/representative’s readiness as it relates to training, staffing support, workforce reporting, and requirement exception communication
Monitor and adjust resource work schedules to ensure adequate resource coverage to achieve service level targets
Generate/automate daily, weekly, monthly, and quarterly workforce Key Performance reports using WFM and contact center tools (N.I.C.E IEX, Avaya, Aspect, CMS)
Communicate effectively with Operations, Co-workers and Associates as required to manage day to day call center tasks
Work successfully from your home office in a virtual role as a call center Workforce Analyst
Identify and engage alternative approaches when encountering communication barriers and escalate to leadership as needed
Responsibilities
Create short-term and intermediate-term workload forecasts and schedules for client needs
Responsible for administrative logistics, agent/representative’s readiness as it relates to training, staffing support, workforce reporting, and requirement exception communication
Monitor and adjust resource work schedules to ensure adequate resource coverage to achieve service level targets
Generate/automate daily, weekly, monthly, and quarterly workforce Key Performance reports using WFM and contact center tools (N.I.C.E IEX, Avaya, Aspect, CMS)
Communicate effectively with Operations, Co-workers, and Associates as required to manage the day to day call center tasks
Work successfully from your home office in a virtual role as a call center Workforce Analyst
Identify and engage alternative approaches when encountering communication barriers and escalate to leadership as needed.
Responsibilities
Responsible for aligning Agent and Representative Schedules to ensure staffing meets interval level requirements
Ensure planned schedule optimization and Vendor Operations alignment to schedules
Able to speak to Workforce planning and reporting results including interval level and daily staff adherence to requirements and IDP.
Updating up-training rosters within System
Able to identify and speak to drivers for actual staff compared to staffing requirements/plan
Proficient Microsoft skills
Proficient monitoring and research skills within Avaya, CMS, Genesys systems.
Basic Qualifications
1 Year Workforce Scheduling Experience
Previous experience with Workforce Scheduling and RTA tasks
Knowledge of Call Center fundamentals.
Responsibilities
Enroll Providers into Network by completing 855 series forms, gathers credentials and associated documentation required for enrollment, and process enrollment forms
Perform special projects, reconciliations, research, and analyses, as directed by Leadership
Research and control incoming applications and correspondence to ensure work is properly categorized
Enters data into internal document management and workflow systems
Provides quality check on the provider enrollment data and enters application information into claims processing systems
Manages inbound/outbound online FAX queues to and from providers
Quality assurance check claims processing system enrollment data
Completes application returns and/or application acknowledgment process
Supports other enrollment functions such as status calls, basic data entry, special mailings, etc
Initiates requests for information to complete the online enrollment process
Basic Qualifications
1 Year Minimum Medicare Provider Enrollment Experience preferably with a MAC (Medicare Administrative Contractor)
Working experience with both MCS and PECOS systems
Advanced technical computer skills: keyboarding, and data entry skill
Proficient with Microsoft tools: Microsoft Word, Excel, Access, Outlook & SharePoint
Knowledge of provider enrollment workload definitions, enrollment terminology, enrollment forms, and basic regulations, policies, and procedures.
Responsibilities
Use active listening skills to complete a thorough needs analysis to determine plan options for customer
Present plan options through a consultative approach based on customer’s need and goals
Exceed established performance goals in sales, call quality, customer satisfaction, adherence, and attendance
Ensure compliance with BroadPath, Client, and HIPAA regulations
Basic Qualifications
Active Resident Health Insurance License
Fluency in both English and Spanish Languages
Strong computer and telephone multitasking skills including the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly and inputting information accurately while keeping pace with the call
Grit; demonstrated passion and perseverance towards goals despite obstacles or distractions
Ability to motivate others while being aware of and responsive to customer needs and concerns
Reliable hardwired internet is a must with at least 15mbps download|5mbps upload speeds.
Responsibilities
Coach trainers to provide effective learning facilitation.
Provide support related to training, scheduling training events.
Ensure trainers are kept abreast of training requirements.
Ensure trainers are completing all required tracking.
Successfully complete training for role in which they are responsible.
Conduct training change management. Ensure the maximum effectiveness of staff by implementing coaching programs.
Monitor and report on the effectiveness of training programs and implement remediation programs
Ensure Trainers are completing all appropriate pre-class preparation and course work.
Responsibilities
Coach trainers to provide effective learning facilitation.
Provide support related to training, scheduling training events.
Ensure trainers are kept abreast of training requirements.
Ensure trainers are completing all required tracking.
Successfully complete training for the role in which they are responsible.
Conduct training change management. Ensure the maximum effectiveness of staff by implementing coaching programs.
Monitor and report on the effectiveness of training programs and implement remediation programs
Ensure Trainers are completing all appropriate pre-class preparation and course work.
Preferred Qualifications
Resident Accident & Health Producer license preferred but not required.
Previous successful WAH experience
Healthcare knowledge
Experience working with larger classes (20+ people)
Commentaires