The Bank of America Corporation is an American multinational investment bank and financial services holding company headquartered in Charlotte, North Carolina. Founded in San Francisco, Bank of America was formed through NationsBank's acquisition of BankAmerica in 1998. Review Bank of America employee reviews here.
Over 1000 remote positions in Consumer & Small Business.
Required skills: • Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial lives. • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls agreed-upon must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients – begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Minimum 1+ years of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. • Fluent in Cantonese Required • Must pass Cantonese Language Assessment
Initially, you may be asked to work and/or be remote in this role and need the following:
Internet Service Provider at home (no public WiFi or Internet)
Sufficient room to set up a laptop, monitors, keyboard, and mouse
Comfortable space to work for a full shift
Quiet, private, and SECURE space in which to work
Desired skills: • Experience in a fast pace, high-volume inbound call environment, speaking Mandarin with customers; creating the Customer Experience • Call Center Experience • Banking/Financial Industry Experience
Shift:
1st shift (United States of America)
Hours Per Week:
40
Monday-Friday 7 AM – 8 PM, weekends may be required. Receive a weekday off when working weekends. The schedule is a 40-hour week job but flexibility in scheduling will be necessary.
Required Skills:
1 year of Sales experience or Customer Service Skills
Excellent verbal and written communication skills
General computer skills.
Strong typing skills
Desired Skilled:
Bank related automotive financing
Call Center Experience
Shift:
1st shift (United States of America)
Hours Per Week:
40
Tampa Fl.
We’ll help you • Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. • Grow in your current role through one-on-one coaching from managers who are invested in your success and training programs that help you excel, build new skills, or take on additional responsibility. You’ll receive in-depth classroom training, small group sessions including live demonstrations, and continued on-the-job training and coaching. • Continuously learn and advance your career goals through intentional career paths with progression opportunities to the next best role. • Provide clients with a personalized rewarding experience that starts with answering clients’ questions as well as understanding each client’s unique needs. • Use resources and innovative technology to optimize the client experience and inform and educate clients on how to conduct simple transactions through our mobile application and online banking. • Process transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures. • Be an advocate for clients by taking ownership, acting with empathy, and connecting clients to solutions that meet their financial goals. As a Sr. Client Service Representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us via technology (online and mobile), financial center, and contact center and make sure they’re aware of all we can do to make their financial lives better. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding, and providing solutions for our clients’ needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Benefits programs designed to meet the diverse needs of our employees at every stage of their life and help them plan for tomorrow, including tuition, child care reimbursement, and employee discount programs. • Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes. • An opportunity to learn in detail about the consumer business setting an important foundation for a career. • Resources and dedicated support to help you reach your full potential throughout your career. • Progressive workplace practices and initiatives that promote inclusion. We’re a culture that • Believes in responsible growth and is dedicated to supporting the communities we serve. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs.
Required skills:
REGULAR HOURS ARE 7:30 PM TO 4:00 AM (Third Shift)
This role is based in the office. If you are instructed to temporarily work from home (or if you are instructed to do so in the future), please be aware of the following:
You will be required to work from the primary work location listed when not in a remote operating stance.
The primary work location is 4109 Gandy Blvd., Tampa, FL
Initially, High-speed you may be required to work from home and/or remotely in this role and you must have the following:
Internet Service Provider at home (no public WiFi or Internet) (High speed internet access and a secure or password-protected internet connection)
Sufficient room to set up a laptop, monitor, keyboard, and mouse
Comfortable space to work for a full shift
Quiet, private and SECURE space in which to wor
Must be able to speak formal, professional Spanish and pass a language proficiency test in order to be hired.
Jacksonville, Florida
As an Advanced Client Solutions Specialist, you can look forward to
• Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
• Working in a collaborative environment with a team of professional sales specialists and managers in a call center.
• Communicating with clients throughout the entire shift with structured breaks.
• Navigating multiple computer systems while interacting with the client.
• Listening to, understanding and providing needs-based sales solutions for our clients.
• Incentive opportunities for meeting and/or exceeding critical performance standards.
• Opportunity for advancement with structured career development paths.
• World-class suite of benefits including tuition and child care reimbursement and employee discount programs.
We’ll help you
• Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.
• Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best-in-class tools and resources.
• Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
You’re a person who (required skills)
• Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives
• Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport, and handling objections
• Is comfortable receiving ongoing performance feedback and coaching
• Is comfortable with ongoing change and learning new technology/processes
• Has a minimum of two years of sales experience with cross-selling, upselling, or referring products
• Has at least an intermediate level of proficiency with computers
• Is self-motivated with excellent organizational skills
• Has strong decision-making and problem-solving skills.
Chandler, Arizona
As an Advanced Client Solutions Specialist, you can look forward to
• Working in a fast-paced, changing environment that requires accuracy, multi-tasking, and communicating in an efficient manner.
• Working in a collaborative environment with a team of professional sales specialists and managers in a call center.
• Communicating with clients throughout the entire shift with structured breaks.
• Navigating multiple computer systems while interacting with the client.
• Listening to, understanding, and providing needs-based sales solutions for our clients.
• Incentive opportunities for meeting and/or exceeding critical performance standards.
• Opportunity for advancement with structured career development paths.
• World-class suite of benefits including tuition and child care reimbursement and employee discount programs.
We’ll help you
• Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.
• Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best-in-class tools and resources.
• Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
You’re a person who (required skills)
• Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives
• Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport, and handling objections
• Is comfortable receiving ongoing performance feedback and coaching
• Is comfortable with ongoing change and learning new technology/processes
• Has a minimum of two years of sales experience with cross-selling, upselling, or referring products
• Has at least an intermediate level of proficiency with computers
• Is self-motivated with excellent organizational skills
• Has strong decision-making and problem-solving skills
You’ll be better prepared if you have (desired skills)
• Experience in the banking/financial industry
• Experience working in a call center
• Experience in telephone sales.
Phoenix, Arizona]
We’ll help you • Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. • Grow in your current role through one-on-one coaching from Academy managers who are invested in your success and training programs that help you excel, build new skills or take on additional responsibility. • Continuously learn and advance your career goals through intentional career paths to the next best role. • Use resources and innovative technologies to optimize the client experience. • Confidently build relationships with clients by using a defined consultative questioning approach that will help you gain in-depth knowledge of clients’ financial life priorities and connect them to our solutions that meet their financial goals. • Expand your business knowledge and network by partnering with experts in small business, lending, and investments. • Become an expert in using digital resources and technologies to optimize the client’s digital banking preferences. • Process transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures As a Relationship Banker, you can look forward to • Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes. • Resources and dedicated support to help you reach your full potential throughout your career. • A benefits program designed to meet the diverse needs of our employees at every stage of their life and help them plan for tomorrow. • Progressive workplace practices and initiatives that promote inclusion. We’re a culture that • Believes in responsible growth and has a proven dedication to supporting the communities we serve. • Provides continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience. • Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients and customers around the world. • Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs.
Required skills: • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for new and existing clients based on their needs. • Communicates effectively and confidently and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages your time and capacity. • Focuses on results, while acting in the best interest of the client. • Can be flexible to work weekends and/or extended hours as needed. Desired skills: • Experience in financial services and knowledge of the financial services industry, products, and solutions. • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. • Six months of cash handling experience. • Bachelor’s degree or business relevant associate degrees such as business management, business administration, or finance.
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