Offers equipment reimburses-
Anywhere in the USA, Irland,
Automattic was one of the first companies to go totally remote, hiring employees from all over the world to work from their homes.
They are hiring for hundreds of open positions across more than 70 countries.
Jobs Work for us, from anywhere. We are hiring for hundreds of open positions across more than 70 countries.
How We Work This isn’t your typical work-from-home job. Learn more about our culture, our creed, and life as an Automattician.
Benefits Professional growth, open vacation policy, generous parental leaves, wellness support, sabbaticals, more.
Happiness Engineers- chat
Are you interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work.
In general, a typical day involves:
Being an active member of a global team that provides 24/7 support via live chat, tickets, one-on-one screen share sessions, and forums.
Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, Tumblr, and more.
Troubleshooting, investigating, and creating detailed bug reports.
Building a community of support by sharing knowledge and helping team members around the world.
Being a Happiness Engineer requires:
Mid to high proficiency with WordPress, HTML, and CSS.
Experience providing technical support to customers, particularly via live chat, tickets, telephone, or forums.
Excellent written and communication skills, with a knack for taking technical language and making it understandable for the general public.
A passion for solving challenging problems and proposing elegant solutions.
Solid ability to identify and accurately document technical issues.
An intense intellectual curiosity and an eagerness to share knowledge with others.
Patience, grace, and a sense of humor.
Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, please be sure to tell us.
An ideal candidate:
Has created three or more WordPress websites.
Has experience installing and configuring WordPress plugins and themes.
Is adept at troubleshooting technical issues.
Has experience creating bug reports.
Has experience providing technical support to customers via telephone, tickets, live chat, or forums.
Our customer-facing WordPress VIP support role requires a mix of debugging and development experience as well as outstanding communication skills. You’ll be working directly with both customer and agency developers, side-by-side with our Senior WordPress Engineers, on some of the highest-profile and highest-traffic WordPress sites in the world. We are looking for people with compassion, writing skills, accountability, WordPress knowledge, and code savviness.
Automattic is a distributed company where staff choose their own schedules and work from wherever they are.
A day would involve:
Maintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge, technical support.
Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation.
Solving tough problems with customer sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale.
Handling fast-moving situations and one-off projects involving complex dependencies, multiple partners, and tight timeframes.
Observing and relaying chances to make our platform, services, and overall offering more appealing.
Building and updating internal and customer-facing documentation.
Required skills:
Excellent communication skills. We’re a distributed team, so frequent and clear written communication is crucial.
Self-motivated work ethic. Self-starters who love taking initiative and seeing things through to completion do well on our teams.
Curiosity and the desire to learn. Keeping up to date with changing WordPress and technology trends on behalf of our teams and customers, often training others once proficient. Flexibility is key.
Proficiency and eloquence in written English. Additional spoken or written languages can be beneficial.
Deep knowledge of WordPress and the underlying code. Whether you are currently supporting individuals with their sites or maintaining your own, we’re looking for a theme, plugin, block editor, or e-commerce experience. It’s important to be able to read the code when diagnosing and potentially resolving problems and to have experience with WP-CLI, WordPress hooks, and filters, imports, etc.
Useful skills to have:
A strong understanding of the Web; including familiarity with HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git.
Experience working primarily in a customer-facing role, including support and training.
Superb troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions.
Understanding of issues around scalability and performance.
Exposure to monitoring tools such as Kibana and New Relic.
Support is provided 24/7 so an ability to regularly assist with weekend coverage, as well as some holiday and evening availability, will be a requirement. Our customers are global and rely on us to provide expedient support, at any time of day.
Your primary focus will be content review as well as a number of related tasks which include processing reports of mature or otherwise violative content, child safety issues, intellectual property disputes, and law enforcement requests. Your on-the-ground experience in these areas will contribute to policy decisions, improving internal processes, examining trends, communicating with outside partners, and working with multiple teams across Automattic.
We’re looking for someone who has:
Previous experience with customer support and ticketing systems.
Fluency in written English.
An ability to communicate nuanced and complex issues in clear, straightforward terms.
Comfort with collaboration across a globally distributed, multicultural team.
Experience in online safety, policy development, and crisis management.
Experience working within a larger (20+ person) Trust & Safety team at a medium-to-large web platform.
Exceptional interpersonal skills, empathy, and the ability to work effectively across different subject matters (e.g. policy, law, and technology).
Ability to be consistent with the application of policies or directions are given.
Great judgment. Better yet, really great judgment.
Please note that you may be exposed to graphic and/or disturbing content.
It would also be nice if you have:
Familiarity with Automattic’s suite of products and their associated communities.
Previous work at a tech startup.
An interest in—and deep understanding of—current internet policy issues such as freedom of speech, CSAM, and privacy.
Experience with legal matters related to copyright, intellectual property, information disclosure, and content removal.
We’re prioritizing applicants based in the United Kingdom as well as throughout the western United States and Canada (UTC-6 through UTC-10). Applicants outside of those countries who are based in a similar time zone are still welcome to apply.
Fluency in any of the following languages: Korean, Brazilian Portuguese, Spanish, and Arabic.
You will be a strategic partner to Automatticians, coach and guide the leadership team, manage global compensation, administer benefits programs, analyze employee engagement data, engage in performance management, develop learning opportunities and programs, to name just a few.
Do you have:
Experience working with distributed team members?
Experience working with team members from multiple countries?
Experience supporting team leads and team members through all aspects of employment (onboarding, coaching others, brainstorming solutions, managing performance improvement plans)?
6+ years of HRBP (Human Resources Business Partner) experience?
A passion for elegant, simple, automated solutions that keep operations running smoothly?
A passion for working in dynamic, and fast-paced environments?
An ability to see opportunities to make the work environment better and the initiative to move forward with action?
Desire to learn and experiment with new processes and technologies?
The ability to embrace and respond constructively to feedback?
Exceptional verbal and written communication skills in English?
Experience using WordPress (most of our systems are based on WordPress)?
We are looking to expand our team and aim to reflect the diversity of Automatticians currently working with us. At Automattic, we value diversity and know that different perspectives will ensure our team is innovative and creative thinking.
In this role, you will:
Navigate international laws regarding employment and human resources.
Structure, negotiate and draft compensation and termination agreements.
Advice on standard employment documents and HR policies.
Support Automattic’s very active M&A team on employment matters.
Design legal and business processes that enable the team,to scale globally, such as standardizing common guidelines, terms and agreements, and educating employees about best practices.
Advise on the administration of global employee benefits plans.
Design innovative models for employing Automatticians internationally
You:
Have a JD from a US accredited law school and 6-10 years’ experience practicing employment law or a related field, at a law firm and/or in-house.
Are well-versed in issues relevant to our business? Primarily: Structuring and negotiating compensation agreements, establishing and maintaining international employment entities, administering benefits programs, complex termination scenarios, and establishing multinational compensation and benefits programs. Everything at Automattic is done on a global scale and in an international context; bonus points for the breadth of experience outside of the US.
Can recognize legal and ethical risks and have exceptional interpersonal skills to communicate these effectively to colleagues.
Possess an agile and curious mind. You’re not afraid to ask questions or admit when you are wrong.
Are business-minded and very practical in addressing legal issues. We don’t write a lot of memos at Automattic; we solve problems and get things done.
Have a healthy sense of humor and an abiding spirit of idealism about your chosen profession.
Enjoy a dynamic, fast-growing environment, and prefer to operate very independently.
Have a passion for elegant, simple, automated solutions that keep operations running smoothly.
Recognize that law is about the grey areas, and are comfortable living in them while giving clear and actionable advice.
Are a great writer, and maybe even have experience using WordPress :)
Love the open internet and all it stands for.
Want to increase your chances of standing out? If so, please write a cover letter and tell us about a situation in which you streamlined complicated employment laws with creativity.
Also, please make sure to include at least one lawyer joke in the materials you submit.
This role will have three main responsibilities:
Build and manage an online educational platform
Collaborate with cross-functional teams to plan and execute training strategies
Create inclusive educational content
Ideal candidates have a strong background in instructional design for large teams of 500+ people, teaching adult learners, professional development, or a related field. They should be able to analyze complex content, collaborate with other teams and subject matter experts, problem-solve to find solutions, and write clear and compelling training material. They should be skilled at determining systems for measuring current skill level, with clear ideas of how to develop programs that best support the skill sets needed by the division. In short, they should be curious, adaptable, and a capable curriculum designer.
Strong candidates will:
Be Happiness Engineer-oriented. You see our team as subject matter experts and are eager to work in partnership with them to surface the very best of what Happiness Engineers know and build training around it.
Be quick-paced. You understand the value in executing many small projects quickly and repeatedly, versus waiting on one grand unifying solution. You don’t miss deadlines without clear communication, and even then only rarely.
Be customer-oriented. You want to spend time with our customers and with Happiness Engineers “on the ground” to discover how best to tailor education to ultimately serve both HEs and the customer.
Be hands-on. You have experience doing the work (project conception, project management, etc), and you expect to personally get things done.
Be an information sponge. You are exceptional at absorbing information and drawing out useful pieces. You can explain difficult, unwieldy concepts easily and to a broad audience. You can take many pieces of information from many different sources and synthesize it into an actionable plan.
Responsibilities
Consult with key stakeholders within Happiness and subject matter experts, including customers, to gather learning content and drive sustainable behavior change across the Happiness team.
Analyze complex content to create outlines, scripts, and detailed storyboards for learning modules.
Able to create a variety of learning materials across many formats; e.g., video, quizzes, text, audio, etc.
Collaborate with Happiness Engineer rotations to teach instructional content.
Create content that meets clearly defined objectives and competency requirements.
Apply adult learning theories to write engaging and relevant web-based instructional materials.
Span assessment, training, and evaluation. Invest time in each stage of the loop between assessment, training, evaluation, and provide clear feedback at each point.
Provide thorough reporting at routine intervals, along with detailed and useful retrospectives on projects
Help to build the Instructional Design team within Happiness as appropriate.
We are seeking talented operations professionals to oversee our global corporate structure and play a leading role in the many transactions (M&A, fundraising) that we do at Automattic.
This role is ideal for someone who loves to own and manage complex projects, has a keen eye for detail, and thrives on sensible, practical solutions. You’ll be an integral part of our team, managing projects across the full range of responsibilities of the legal and corporate development teams. This is not an “administrative” position: few things are more impactful, for example than the successful execution and integration of the companies we acquire.
Some of your responsibilities will include: managing the integration of our acquired companies, overseeing our global corporate structure (which is characterized by continual change and evolution, to keep pace with changing tax laws and business needs), supporting fundraising transactions, investor relations, and maintaining corporate compliance in the many jurisdictions in which we do business.
Everything at Automattic is done on a global scale and in an international context, and you will frequently be managing projects in non-US jurisdictions. We’d love to hear from you if you:
Have experience working in a lean, fast-growing, fast-paced software, internet, or creative startup, large private company, a technology-focused public company, or at an investment fund.
Work well in the context of a fast-paced, transaction-driven environment: for example, you have worked on closing corporate financings, investments, or M&A transactions.
Have exceptional interpersonal skills, including outstanding verbal and written skills in English.
Possess an agile and curious mind. You’re not afraid to ask questions or admit when you are wrong.
Have a healthy sense of humor and an abiding spirit of idealism about your chosen profession.
Are extremely detail-oriented, and are adept at spotting inconsistencies and ferreting out anomalies.
Have a passion for elegant, simple, automated solutions that keep operations running smoothly, and an ability to see opportunities for process improvement and the initiative to move forward with action.
Prefer operating very independently, and are highly motivated to learn new things and improve my skills, and enjoy juggling an array of tasks.
Our collaborate and enjoy working with teams across Automattic, ranging from Business and Product teams to our operations functions (HR, Legal, Accounting, and Finance).
Excel at understanding complex topics and explaining them to others in clear, concise terms.
Bonus points if you have experience working on a distributed team, WordPress, software development, coding, or open-source. Though understanding of legal topics is helpful, we are not looking for an attorney for this position; accounting or finance backgrounds would be helpful.
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The Role
Our Talent Operations team is at the forefront of bringing the best people into Automattic. If you’ve been a recruiting coordinator, talent specialist, HR specialist, virtual assistant, or executive assistant—you’re likely used to connecting with candidates over email or various platforms (Slack, Greenhouse, LinkedIn), enjoy calendar management, and have a great aptitude for keeping track of lots of details. If so, we’d love to hear from you!
In this role, you’ll be responsible for ensuring that candidates are scheduled for interviews and assessments, alongside other recruiting-related administrative tasks such as enabling Slack/Zoom access and uploading interview transcripts. You’ll play a key part in ensuring that candidates have a positive experience throughout their interactions with the Talent Ops team and with hiring managers across Automattic. You’ll also be empowered to initiate and lead projects to extend our recruiting strategies or optimize internal processes—we love and encourage innovation!
About you
You have very strong and highly refined attention to detail. You are proud of being nitpicky and take pride in a job well done, down to the smallest detail. You have experience coordinating a high volume of candidates and helping to manage the end-to-end process for recruiting alongside senior recruiters, sourcers, interviewers and hiring managers. You understand the importance of making sure every candidate in every stage has the best experience possible and understand how fast, efficient, and clearly communicated coordination throughout the process impacts that.
You are:
Kind, courteous, and a highly effective communicator. Here’s what we expect from ourselves.
Experienced as a recruiting coordinator, talent specialist, HR specialist, or another relevant role.
Someone who cares deeply about building a diverse and inclusive workforce.
Highly attentive to the details of scheduling and managing processes.
Effective working over text, video, and other tools of remote work culture.
Effective in conducting routine and repetitive tasks, while looking to improve ways of working to optimize time spent doing tasks.
Technologically savvy—you’re able to pick up on new technologies, software, and systems easily.
Experienced managing multiple priorities simultaneously.
A candidate experienced advocate, ensuring candidates think fondly of the time they spent in any hiring process, even if we don’t end up hiring them.
Someone starting off their career in Talent Acquisition who is interested in seeing what it means to build a business through recruiting.
Extra credit
You are passionate about technology and how it’s built, and being part of the team that attracts and hires the best talent for Automattic and its products.
A strong and creative source, or are interested in upskilling in this area later down the track.
Experience working in a distributed and global team.
The Role
Our Talent Acquisition division is at the forefront of bringing the best people into Automattic. Our division is responsible for everything to do with the experience of being an Automattician, from recruiting, hiring, onboarding, performance, and growth. We’re looking for a Senior Recruiter who is passionate about Diversity, Data, and People.
We partner with stakeholders across the business and look after everything to do with hiring: process improvements, educating our hiring team on best practices, sourcing, talent pipelining, employer branding, and coordinating the entire recruiting process. We are very hands-on and active at each stage of the process.
We are a global team, with members based on six continents!
About You
You have a highly refined depth of experience sourcing, screening, and coordinating a high volume of candidates, with a strong focus on diversity and inclusion. You understand the importance of making sure every candidate in every stage has the best experience possible, and could not stand to leave someone out in the cold.
Whether you’ve been a consultant, in-house, or at an agency, you’ve gained experience doing a bit of everything. You’ll perform full life-cycle recruiting for all levels of roles – from lead generation to hire! Over your career, you’ve built a book of talented professionals who reach out to you when they’re looking for their next opportunity. You’re proficient in using LinkedIn, social media, and have experience with common industry tools to maximize your impact.
You Are
Kind, courteous, and a highly effective communicator. Here’s what we expect from ourselves.
Someone who cares deeply about building a diverse and inclusive workforce.
Keen to dive in and go deep on everything. There is no task too menial.
Experienced in talent programs, employment branding, and analytics.
A strong and creative source.
You Have
Demonstrable experience recruiting talent from the top of the funnel through to offer.
A proven track record of implementing and developing standard methodologies for increasing diversity in hiring processes.
Strong project management skills and a love for organization, including documentation.
Ability to work very autonomously, with a high level of attention to detail and a level of comfort with frequent context switching.
Experience working in a distributed and global team.
Excellent interpersonal skills, particularly written communication skills.
A problem-solving mindset and a track record for getting results.
The ability to advocate for collaborative decision-making in a team environment; ability to influence without being directive.
Strong general cognitive ability.
The ideal candidate has 1 to 3 years of experience in Sales/Sales Operations ns within a fast-paced technology company, ideally in the managed WordPress hosting space. The person needs to demonstrate a sense of urgency and passion in their work. Superior organization skills, technical abilities, strong multitasking skills, and an ability to think outside of the box are critical. Strong Excel skills and knowledge of Zapier is a huge plus.
Responsibilities
Answer inquiries from prospects via online chat (Intercom).
Work as part of a selling team with a focus on the beginning of the sales cycle.
Assist Sales Leadership with creating reports/data sets by utilizing a suite of reporting tools, Sales CRMs, and Internal Systems.
Working cross-functionally with all departments within the company including Technology, Marketing, Customer Support, Finance, and Sales.
Supporting overall productivity and efficiency of the department by ensuring timeliness and quality control metrics are monitored.
Identifying, quantifying, and working to resolve issues and pain points for our sales team and customers.
Collaborating with cross-functional teams to align sales reporting, implementation, and tracking with company objectives and initiatives.
Updating workflows, documents, and reporting.
Maintaining a detailed understanding of Pressable’s business, products, and customer portfolios, as well as staying on top of market trends.
Articulate the benefits of using our solutions to prospective customers across a broad array of industries.
Manage payment disputes in Stripe.
Manage customer invoicing/payment details.
Manage Partner Commissions payments.
Perform other duties as assigned.
Skills and Requirements
1 - 3 years relevant experience in WordPress/Managed Hosting industry.
Basic understanding of modern, technology-driven sales processes and strategies.
Excellent prioritization, time management, and organizational skills.
Ability to operate successfully in an environment that is entrepreneurial and fast-paced, and has the confidence and ability to wear many hats.
Interest and aptitude for understanding WordPress and Hosting
Advanced Excel skills with a strong understanding of CRM technology.
Excellent written and verbal communication skills.
Ability to work across multiple groups with a positive and open attitude.
Thrives in uncertain, rapidly changing environments.
Knowledge of Zapier and experience with a Subscription Management System is a huge plus
Ability to build trust with peers and prospects to position Pressable as an industry leader.
General understanding of business practices, industry trends, and competitors
History of teamwork and willingness to roll up one's sleeves to push things over the finish line!
Perks & Benefits of Joining Pressable
Health Benefits (99% Paid Employee Medical, Dental, and Vision)
Matching 401(k)
Life Insurance
Work from home
Open vacation policy (no set number of days per year)
Home office setup
Hardware and software, books or conferences that promote continued learning
Open parental leave
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