-Oklahoma, Illinois, Indiana, South Dakota, Wisconsin, Minnesota, Wisconsin, Arkansas
Texas, Georiga, Louisiana Kentucky, Mississippi, South Carolina, Alabama, Missouri,
Salary:$15-17.00 per hr.
Throughout its history, AT&T has reinvented itself time and time again. We welcomed the WarnerMedia family to continue reshaping the world of technology, media, and telecommunications. Together, we're making history by delivering popular content to global audiences from storytellers and journalists whose backgrounds and experiences span the globe.
(WFH)Guymon, Oklahoma $15.00 up to $17.01 per
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination, and billing and adjustments. You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution.
You may be tasked with identifying, tracking, and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Speak fluently in Spanish and English
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
Texas $15.00 up to $17.01 per
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination, and billing and adjustments. You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution.
You may be tasked with identifying, tracking, and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Speak fluently in Spanish and English
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan and feature matters.
(WFH)Carthage, Missouri, $15.00 up to $17.01 per
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination, and billing and adjustments. You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking, and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Speak fluently in Spanish and English
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
(WFH)Alabama
As a Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
(WFH)South Carolina
As a Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
(WFH)Mississippi- Tech support
As a Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan and feature matters.
Kentucky- tech support
As a Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
Tech support WFH)Louisiana
As a Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan and feature matters.
Tech supportGeoriga
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain the workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
(Work From Home)Wisconsin-$15.6875 per hour+ bonus IL, MN, SD, and WI,IN
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning, and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
(Work From Home)IL, MN, SD, and WI$15.6875 per hour.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems.
Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning, and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
SIGN-ON BONUS-Oklahoma
We are offering a $3,000 sign-on bonus ($750 after 30 days, $750 after 60 days, $750 after 90 days, and $750 after 120 days).
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking, and rendering issues to assist in various root cause eliminations. In addition to these duties, you’ll be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
We prefer that you have:
At least one-year customer service experience
Call Center experience
Advanced typing/keyboarding skills.
(Work From Home) Indiana- $15.6875 per hour
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems.
Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
(Work From Home)South Dakota $15.6875 per hour
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems.
Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications and/or activating services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning, and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
(Work From Home)Wisconsin
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems.
Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications and/or activating services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning, and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
(Work From Home)Illinois- IL, MN, SD, and WI
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination, and billing and adjustments. You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking, and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Speak fluently in Spanish and English
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination, and billing and adjustments.
You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Speak fluently in Spanish and English
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan and feature matters.
El Paso, Texas
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination, and billing and adjustments. You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking, and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Speak fluently in Spanish and English
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan and feature matters.
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination, and billing and adjustments. You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking, and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Speak fluently in Spanish and English
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination, and billing and adjustments. You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Speak fluently in Spanish and English
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
(WFH)Benton, Arkansas
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You’ll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Speak fluently in Spanish and English
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
Memphis, Tennessee
As a Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
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