Georgia, Kentucky, Alabama, Tennessee, Mississippi Louisiana, Indiana Minnesota, West Virginia Pennsylvania, New York Ohio, New Hampshire, New Jersey, Soth Dakota, Illinois, Wisconsin, Connecticut District of Columbia, Rhode Island, Vermont -Pennsylvania, Maryland, Michigan, New Jersey, New Hampshire, Ohio, New York, Pennsylvania West Virginia.
Throughout its history, AT&T has reinvented itself time and time again. We welcomed the WarnerMedia family to continue reshaping the world of technology, media, and telecommunications. Together, we're making history by delivering popular content to global audiences from storytellers and journalists whose backgrounds and experiences span the globe. Read employee reviews here
Wisconsin SD, IL, IN & WI-$47,035
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open times to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
So, what’s in it for you?
We’ll offer paid training that you’ll be required to complete from home as well as resources to encourage your career
growth. We also offer a competitive compensation package. This role starts up to $41,035 per year, representatives
can earn up to $47,035 for total starting salary based on sales performance.
You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. Rounding out these benefits and perks we also provide a 50% employee discount on:
Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
AT&T Internet (Fiber where available)
Free AT&T TV or U-verse TV - $10 tech and/or equipment fees may apply
AT&T phone & AT&T wireless home phone
There’s no better time than now to dial into a career with AT&T. If you’re ready to join our team, let’s talk! Apply today. #virtualjob #virtualwork
*In order to qualify for this WFH position, you must reside in the following states: SD, IL, IN & WI
CUSTOMER SERVICE REPRESENTATIVE (Work From Home) Connecticut
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours.
Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.) as determined by the Company.
Be available, accessible, and ready to work during established work schedules and shifts, e.g. on phone/available status in accordance with adherence measures as determined by the Company.
Occasional overtime may be required.
Ability to complete all required training in a virtual environment inclusive of required knowledge checks as determined by the Company.
Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.
Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, a home inspection of workspace, etc.) as determined by the Company.
Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.
Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies, and processes, etc.) as determined by the Company.
Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.
Be available, accessible, and accountable to participate in recurring management routines as determined by the Company. These virtual meetings and routines may include but are not limited to, attendance and participation at all required and ad hoc meetings (e.g., team huddles, coachings, disciplinary actions, training, investigatory meetings, grievances, etc.). These virtual actions will take place via a variety of methods as technology allows and is developed, and may include telephone, teleconference software, video conference, messaging software, etc. as determined by the Company.
Maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) as determined by the Company.
Be available and accountable to regularly (e.g., daily, weekly, etc.) access performance management tools and review individual performance (e.g., dashboards, reports, etc.) as determined by the Company.
Be available, accessible, and accountable to participate in interaction and communication-related policies, processes, and audits inclusive of all work time not just interactions directly with customers. (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, chat audits, etc.) as determined by the Company.
Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices (e.g., voice and screen recordings, desktop observation without notification, voice and chat analytics, real-time agent feedback inclusive of automated intelligence tools, etc.) to identify and address training, coaching, and quality opportunities as determined by the Company.
Be accountable to participate in and follow all organization-wide and WFH-specific published policies (e.g. Code of Conduct, Timekeeping Policy, etc.) as determined by the Company.
Must meet Minimum workspace requirements including verified internet service with 12mb upload and 18MB download speed ability as determined by the Company and established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
The below description is the same as above please select your desired state below.
(Work From Home) District of Columbia
(Work From Home) Rhode Island
(Work From Home)Vermont -
(Work From Home)Pennsylvania
(Work From Home)Rhode Island
(Work From Home)Maryland
(Work From Home)Michigan
(Work From Home)New Jersey
(Work From Home)New Hampshire
(Work From Home)Ohio
(Work From Home)New York
(Work From Home)Pennsylvania
(Work From Home)West Virginia
This role starts up to $45,070 per year
Work From Home Minneapolis-St. Paul-Bloomington, Minnesota
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
So, what’s in it for you?
We’ll offer paid training that you’ll be required to complete from home as well as resources to encourage your career
growth. We also offer a competitive compensation package. This role starts up to $45,070 per year, representatives
can earn up to $51,070 for total starting salary based on sales performance.
You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
AT&T Internet (Fiber where available)
Free AT&T TV or U-verse TV - $10 tech and/or equipment fees may apply
AT&T phone & AT&T wireless home phone
Customer Service Representative $51,070
Work From Home-Minnesota
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
So, what’s in it for you?
We’ll offer paid training that you’ll be required to complete from home as well as resources to encourage your career
growth. We also offer a competitive compensation package. This role starts up to $45,070 per year, representatives
can earn up to $51,070 for total starting salary based on sales performance.
You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
AT&T Internet (Fiber where available)
Free AT&T TV or U-verse TV - $10 tech and/or equipment fees may apply
AT&T phone & AT&T wireless home phone.
Indiana earn up to $47,035
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open times to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
So, what’s in it for you?
We’ll offer paid training that you’ll be required to complete from home as well as resources to encourage your career
growth. We also offer a competitive compensation package. This role starts up to $41,035 per year, representatives
can earn up to $47,035 for total starting salary based on sales performance.
You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
AT&T Internet (Fiber where available)
Free AT&T TV or U-verse TV - $10 tech and/or equipment fees may apply
AT&T phone & AT&T wireless home phone
Bilingual Customer Service
Louisiana
As a Bilingual (Spanish) Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain the workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, pieces of training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Mississippi
As a Bilingual (Spanish) Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain the workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
We prefer that you have:
6 months to 1 year of customer service/sales work experience
Must speak Spanish
Familiarity with Windows computers
An ability to deliver regular and reliable attendance
Tennessee
As a Bilingual (Spanish) Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain the workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
We prefer that you have:
6 months to 1 year of customer service/sales work experience
Must speak Spanish
Familiarity with Windows computers
An ability to deliver regular and reliable attendance
Alabama
As a Bilingual (Spanish) Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain the workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
We prefer that you have:
6 months to 1 year of customer service/sales work experience
Must speak Spanish
Familiarity with Windows computers
An ability to deliver regular and reliable attendance
Kentucky
As a Bilingual (Spanish) Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain the workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
We prefer that you have:
6 months to 1 year of customer service/sales work experience
Must speak Spanish
Familiarity with Windows computers
An ability to deliver regular and reliable attendance.
Georgia
As a Bilingual (Spanish) Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understand how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain the workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
We prefer that you have:
6 months to 1 year of customer service/sales work experience
Must speak Spanish
Familiarity with Windows computers
An ability to deliver regular and reliable attendance
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