South Dakota, Wisconsin, Minnesota, Indiana, Texas, Missouri, Oklahoma, Iowa, Oregon, Nevada, Colorado, Nevada, Kansas, Arkansas, Colorado, Iowa, Idaho, Montana, North Dakota, Nebraska, New Mexico, Oregon, Utah, Wyoming.
Salary Starts:$17.50 per hr
Throughout its history, AT&T has reinvented itself time and time again. We welcomed the WarnerMedia family to continue reshaping the world of technology, media, and telecommunications. Together, we're making history by delivering popular content to global audiences from storytellers and journalists whose backgrounds and experiences span the globe. Read employee reviews, salaries, and benefits here
(WFH) Co, IA, ID, MT, ND, NE, NM, NV, OR, UT, WY
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience.
There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
(WFH - Work From Home) Arkansas, Kansas, Missouri, Oklahoma or Texas*
This position offers a$3,000.00 sign-on bonus for new employees hired after January 1st, 2022 to be paid out as follows: $750 after 30 days, $750 after 60 days, $750 after 90 days, and $750 after 120 days.
Take the lead at the frontline of our company from the safety of your home. In this multifaceted role, you’ll assist with telephone and face-to-face customer interactions that utilize various tools and systems (telephone, e-mail, e-care, correspondence, teletypewriter, and online chat). You’ll proactively evolve to meet customers’ needs and competitive demands. Success will depend upon your in-depth knowledge of AT&T’s products and services and your ability to provide effective resolutions.
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination, and billing and adjustments. You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking, and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, one-year, and feature matters.
We prefer that you have:
At least one year of customer service experience
Call Center experience
Advanced typing/keyboarding skills
AK, KS, MO, TX, or OK
Do you speak Spanish and English? If you do we are looking for you!
Take the lead at the frontline of our company! In this multifaceted role, you’ll assist with telephone and face-to-face customer interactions that utilize various tools and systems (telephone, e-mail, e-care, correspondence, teletypewriter, and online chat). You’ll proactively evolve to meet customers’ needs and competitive demands. Success will depend upon your in-depth knowledge of AT&T’s products and services and your ability to provide effective resolutions. Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination, and billing and adjustments. You’ll also engage third-party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking, and rendering issues to assist in various root cause eliminations. In addition to these duties, you’ll be required to:
Speak fluently in Spanish and English.
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
Troubleshoot and resolve customer-impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matte.
Customer Service Representative Work From Home SD, IL, IN & WI
customer Service Representative Loyalty – Work From Home
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST.
SD, IL, IN & WI
customer Service Representative Loyalty – Work From Home
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST.
Minneapolis-St. Paul-Bloomington, Minnesota
customer Service Representative Loyalty – Work From Home
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST.
customer Service Representative Loyalty – Work From Home
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST.
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST.
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open times to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST.
]Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open times to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST.
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