Customer Service Sales, Customer Support Specialist, Customer Service Representative in the following states: DC, IN, MA, MD, MI, NH, NJ, OH, PA, RI, VA, VT, WV Alaska, Hawaii, Washington*Delaware. Based on the employee reviews on Indeed. the salary range from $$15.69-$41,035 per year, Based on experience. Every post has detail including, salary, interview process, and job details. In addition, ASt&T employee gets a %50 discount. These positions will not last
Throughout its history, AT&T has reinvented itself time and time again. We welcomed the WarnerMedia family to continue reshaping the world of technology, media, and telecommunications. Together, we're making history by delivering popular content to global audiences from storytellers and journalists whose backgrounds and experiences span the globe.
$15.69 per hour for residents of AK and HI and $18.94 per hour for residents of WA.
In order to qualify for this Work From Home (WFH) position, you must reside in one of the following states: Alaska, Hawaii, Washington*
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
As a Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understanding how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan and feature matters.
WFH Requirements:
Must have verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain the workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
We prefer that you have:
6 months to 1 year of customer service/sales work experience
Familiarity with Windows computers
An ability to deliver regular and reliable attendance
Minneapolis-St. Paul-Bloomington, Minnesota -This role starts up to $41,035 per year, representatives
Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open times to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
Delaware $17.625 per hour.
This position offers a $1500.00 sign-on bonus paid out as follows: first $500 payment 30 days after hire date, second $500 payment 60 days after hire date, and third $500 payment 90 days after hire date. Candidate must apply and be hired after 10/1/31 - the bonus program end date of 12/31/21.
Answer your calling and take the lead at our company from the comfort of your home. As a member of our Call Center team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll identify sales opportunities and offer customized solutions to customers. In order to succeed, you’ll need to demonstrate a motivated and competitive mindset to meet sales quotas and services objectives. You’ll need to exhibit calm under pressure, be persuasive and sales-driven. With each inbound call, you’ll cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and even save customers that are calling to disconnect their services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning, and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, a configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service with a minimum of 12MB upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain the workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
(Work From Home) you must reside in the following states: DC, IN, MA, MD, MI, NH, NJ, OH, PA, RI, VA, VT, WV This role starts at $17.625 per hour.
This position offers a $1500.00 sign-on bonus paid out as follows: first $500 payment 30 days after hire date, second $500 payment 60 days after hire date, and third $500 payment 90 days after hire date. Candidate must apply and be hired after 10/1/31 - the bonus program end date of 12/31/21.
Answer your calling and take the lead at our company from the comfort of your home. As a member of our Call Center team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll identify sales opportunities and offer customized solutions to customers. In order to succeed, you’ll need to demonstrate a motivated and competitive mindset to meet sales quotas and services objectives. You’ll need to exhibit calm under pressure, be persuasive, and be sales-driven. With each inbound call, you’ll cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and even save customers that are calling to disconnect their services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning, and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Customer Support Specialist (Work From Home) Alaska, Hawaii, Washington* $15.69 per hour
As a Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understanding how they work, and feel incentivized by resolving technical issues and offering operational improvements.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshoot and resolve customer-impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of AT&T provided software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
Must maintain the workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
We prefer that you have:
6 months to 1 year of customer service/sales work experience
Familiarity with Windows computers
An ability to deliver regular and reliable attendance
(Work From Home)This role starts at $17.625 per hour. Bothell, Washington
This position offers a $1500.00 sign-on bonus paid out as follows: first $500 payment 30 days after hire date, second $500 payment 60 days after hire date, and third $500 payment 90 days after hire date. Candidate must apply and be hired after 10/1/31 - the bonus program end date of 12/31/21.
Answer your calling and take the lead at our company from the comfort of your home. As a member of our Call Center team, you’ll redefine how our customers engage with the latest product offerings, media, and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll identify sales opportunities and offer customized solutions to customers. In order to succeed, you’ll need to demonstrate a motivated and competitive mindset to meet sales quotas and services objectives. You’ll need to exhibit calm under pressure, be persuasive, and be sales-driven. With each inbound call, you’ll cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and even save customers that are calling to disconnect their services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning, and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan, and feature matters.
WFH Requirements:
Must have verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
SD, IL, IN & WI: This role starts up to $41,035 per year, representatives
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem-solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience.
There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications, and/or activating services.
You will also be required to:
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
This is a full-time position (40 working hours per week). Flexibility to work any scheduled during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
So, what’s in it for you?
We’ll offer paid training that you’ll be required to complete from home as well as resources to encourage your career
growth. We also offer a competitive compensation package. This role starts up to $41,035 per year, representatives
can earn up to $47,035 for total starting salary based on sales performance.
You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
Oregon
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours.
Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.) as determined by the Company.
Be available, accessible, and ready to work during established work schedules and shifts, e.g. on phone/available status in accordance with adherence measures as determined by the Company.
Occasional overtime may be required.
Ability to complete all required training in a virtual environment inclusive of required knowledge checks as determined by the Company.
Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.
Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, a home inspection of workspace, etc.) as determined by the Company.
Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.
Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies, and processes, etc.) as determined by the Company.
Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours.
Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.) as determined by the Company.
Be available, accessible, and ready to work during established work schedules and shifts, e.g. on phone/available status in accordance with adherence measures as determined by the Company.
Occasional overtime may be required.
Ability to complete all required training in a virtual environment inclusive of required knowledge checks as determined by the Company.
Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.
Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, a home inspection of workspace, etc.) as determined by the Company.
Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.
Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies, and processes, etc.) as determined by the Company.
Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.
(Work From Home)New Hampshire
This position offers a $1500.00 sign-on bonus paid out as follows: first $500 payment 30 days after hire date, second $500 payment 60 days after hire date and third $500 payment 90 days after hire date. Candidate must apply and be hired after 10/1/31 - the bonus program end date of 12/31/21.
Answer your calling and take the lead at our company from the comfort of your home. As a member of our Call Center team, you’ll redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
In this role, you’ll identify sales opportunities and offer customized solutions to customers. In order to succeed, you’ll need to demonstrate a motivated and competitive mindset to meet sales quotas and services objectives. You’ll need to exhibit calm under pressure, be persuasive and sales-driven. With each inbound call, you’ll cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and even save customers that are calling to disconnect their services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning and billing.
Use customer service skills to assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of software & applications.
Proactively engage T3 support (network and IT) to address & resolve issues.
Remain proficient in all billing, rate plan and feature matters.
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