AK, AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, MI, MO, MS, MT, NC, ND, NE, NM, OH, OK, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY. $14-$20 per hour
We’re an award-winning global tech services company that provides protection and support for devices, consumer electronics, major appliances, and more! Every day, we enhance our customers’ lives by helping them protect, connect and enjoy their tech. We have over 22,000 employees worldwide who are passionate about technology and providing exceptional service and support for our 350M+ customers- that's more than Netflix & Hulu combined!Read employee reviews, salaries, and benefits here
Now accepting applications from the following states: AK, AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, MI, MO, MS, MT, NC, ND, NE, NM, OH, OK, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY.
Pay Rate: $19.25 per Hour
Hours of Operation: 6:00 am-12:00 am Sunday through Saturday, need to be available for any scheduled time within these hours.
Job Responsibilities:
Own the customer experience to offer customers a value-added experience with premier customer service through relationship and rapport building and swift identification and resolution of technical issues all while demonstrating empathy and assurance for the customer throughout the call or chat.
Assist customers with a variety of technical support needs for total home set up within a complex network of connected devices while providing education and device optimization suggestions for mobile devices, tablets, computers, laptops, Smart TV's, home entertainment or theatre systems, gaming systems, vehicles, home energy and security systems and/or other consumer electronics.
Make the experience easy for customers by simplifying the troubleshooting experience, demonstrating empathy and assurance for issues, swift identification and resolution of technical issues and identifying other, opportunities to add value through relationship and rapport.
Ability to provide next steps options to customers to resolve their issues including claim filing and buyouts.
Leverage resources including will use knowledge management systems, client systems, and other diagnostic tools to resolve complex technology, connectivity, and synchronization issues. Proactively identify and research new technology trends and solutions for inclusion in the knowledge base.
Achieve customer experience goals (Ownership / Resolution, Customer Choice / Satisfaction, Call Resolution Time, First Call Resolution, Transfers, etc.) and other performance metrics including internal Quality, Attendance and Adherence goals.
Be comfortable speaking to the features and benefits of the product to upsell any products offered as part of the role, as well as meet goals on customer retention for those services
Perform other duties as assigned by management
– Hourly – Work at Home
Pay Rate: $19.25 per Hour
Hours of Operation: 6:00 am-12:00 am Sunday through Saturday, need to be available for any scheduled time within these hours.
Job Responsibilities:
Own the customer experience to offer customers a value-added experience with premier customer service through relationship and rapport building and swift identification and resolution of technical issues all while demonstrating empathy and assurance for the customer throughout the call or chat.
Assist customers with a variety of technical support needs for total home set up within a complex network of connected devices while providing education and device optimization suggestions for mobile devices, tablets, computers, laptops, Smart TV’s, home entertainment or theatre systems, gaming systems, vehicles, home energy and security systems and/or other consumer electronics.
Make the experience easy for customers by simplifying the troubleshooting experience, demonstrating empathy and assurance for issues, swift identification and resolution of technical issues, and identifying other opportunities to add value through relationship and rapport.
Ability to provide next steps options to customers to resolve their issues including claim filing and buyouts.
Leverage resources including will use knowledge management systems, client systems, and other diagnostic tools to resolve complex technology, connectivity, and synchronization issues. Proactively identify and research new technology trends and solutions for inclusion in the knowledge base.
Achieve customer experience goals (Ownership / Resolution, Customer Choice / Satisfaction, Call Resolution Time, First Call Resolution, Transfers, etc.) and other performance metrics including internal Quality, Attendance, and Adherence goals.
Be comfortable speaking to the features and benefits of the product to upsell any products offered as part of the role, as well as meet goals on customer retention for those services
Perform other duties as assigned by management.
Hourly – Work at Home
Pay Rate: $19.25 per hour, +$1/hour for bilingual Spanish.
Hours of Operation: 6:00 am-12:00 am Sunday through Saturday, need to be available for any scheduled time within these hours.
Job Responsibilities:
Own the customer experience to offer customers a value-added experience with premier customer service through relationship and rapport building and swift identification and resolution of technical issues all while demonstrating empathy and assurance for the customer throughout the call or chat.
Assist customers with a variety of technical support needs for total home set up within a complex network of connected devices while providing education and device optimization suggestions for mobile devices, tablets, computers, laptops, Smart TV’s, home entertainment or theatre systems, gaming systems, vehicles, home energy and security systems and/or other consumer electronics.
Make the experience easy for customers by simplifying the troubleshooting experience, demonstrating empathy and assurance for issues, swift identification and resolution of technical issues, and identifying other opportunities to add value through relationship and rapport.
Ability to provide next steps options to customers to resolve their issues including claim filing and buyouts.
Leverage resources including will use knowledge management systems, client systems, and other diagnostic tools to resolve complex technology, connectivity, and synchronization issues. Proactively identify and research new technology trends and solutions for inclusion in the knowledge base.
Achieve customer experience goals (Ownership / Resolution, Customer Choice / Satisfaction, Call Resolution Time, First Call Resolution, Transfers, etc.) and other performance metrics including internal Quality, Attendance, and Adherence goals.
Be comfortable speaking to the features and benefits of the product to upsell any products offered as part of the role, as well as meet goals on customer retention for those services
Perform other duties as assigned by management.
job Description
The Asurion Service Operations program is seeking customer service-oriented individuals to join our program as a Retail Service Advisor - Work at Home. Our next training class begins soon!
The pay for this position is $13.25 per hour ($14.25/hr for Bilingual speakers)
**Sign-on bonus is $1,500.00
LOCATION: Work At Home
Hours: 8 hours a day Monday - Friday between 7:00 am-7:00 pm
Retail Service Advisor
The Asurion Service Operations program is seeking customer service-oriented individuals to join our program as Service Advisor. Our next training class begins soon!
A Retail Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events. Asurion utilizes a diverse network of independent service providers to repair products for our customers. The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction. This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering, and procurement, as well as other compliance over-site tasks. Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.
To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
You must be self-motivated and have the ability to stay on task and take initiative.
You must be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
You will be part of a larger team and must be engaged in various team meetings and individual coaching sessions.
You will need the ability to learn and demonstrate problem resolution techniques to promote and enhance customer experience and program loyalty.
You’ll also need to use appropriate grammar and tone to provide information to customers and service providers.
You will be expected to resolve service delays that have exceeded standard time frames.
Resolve customer escalations and complaints.
Locate and order parts on behalf of the Service Centers.
Evaluate product replacement options.
Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner.
Job Description
Job Responsibilities:
Own the customer experience to offer customers a value-added experience with premier customer service through relationship and rapport building and swift identification and resolution of technical issues all while demonstrating empathy and assurance for the customer throughout the call or chat.
Assist customers with a variety of technical support needs for total home set up within a complex network of connected devices while providing education and device optimization suggestions for mobile devices, tablets, computers, laptops, Smart TV's, home entertainment or theatre systems, gaming systems, vehicles, home energy and security systems and/or other consumer electronics.
Make the experience easy for customers by simplifying the troubleshooting experience, demonstrating empathy and assurance for issues, swift identification and resolution of technical, issues and identifying other opportunities to add value through relationship and rapport.
Ability to provide next steps options to customers to resolve their issues including claim filing and buyouts.
Leverage resources including will use knowledge management systems, client systems, and other diagnostic tools to resolve complex technology, connectivity, and synchronization issues. Proactively identify and research new technology trends and solutions for inclusion in the knowledge base.
Achieve customer experience goals (Ownership / Resolution, Customer Choice / Satisfaction, Call Resolution Time, First Call Resolution, Transfers, etc.) and other performance metrics including internal Quality, Attendance, and Adherence goals.
Be comfortable speaking to the features and benefits of the product to upsell any products offered as part of the role, as well as meet goals on customer retention for those services
Perform other duties as assigned by management
Job Requirements:
High School or GED required.
Minimum two (2) years of experience in a call center environment delivering technical support for a variety of technologies and consumer electronics such as mobile devices, PCs and laptops, software, and/or other consumer electronics.
Must be available to work any assigned shift with reasonable notice 7 days per week, 24 hours per day. Bi-lingual (Spanish / English) a plus.
Ability to pass technical aptitude assessment
Proven ability to learn new technical concepts quickly and easily makes connections among previously related notions, adaptable and open to change and experiments to find solutions to complex technical problems.
Demonstrated ability to communicate clearly and succinctly, both verbally and in writing. Coach level ability to communicate complex technical information to non-Coachs in a professional and engaging manner.
Strong ability to build rapport with and relate well to others, actively listens, demonstrates patience, seeks to understand, exhibits empathy and assurance, and gains trust and respect of others. Requires a highly proactive customer service mindset that is adaptive to varying customer technical skill levels and dedicated to meeting the needs of the customer.
Demonstrated ability to manage time effectively and efficiently to maximize productivity, respect the customer’s time and focus on value-added activities. Ability to manage multiple tasks at once while leveraging resources to accomplish goals.
Proven ability to make decisions in a timely manner, sometimes with limited information and under tight timelines. Cool under pressure and does not easily become defensive, irritated or show frustration when faced with the unexpected or resistance.
Proficiency with a variety of knowledge management systems (KMS) and/or helpdesk reporting tools to deliver technical support.
Demonstrated high energy and relentless passion for new and emerging technologies.
Adhere to the company code of conduct, policies, and procedures and act in accordance with the company’s core values.
Collaborates well with others, cooperative, supportive and trustworthy team member.
Technical certifications such as Comp TIA, A+, MSFT Certification, Apple ACMT, or Apple Certified Support Professional (ACSP) are preferred.
Comentarios